The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1520 Topics

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AmorFatiTrending Lyricist I
posted in General feedback and conversation

Class Action Lawsuit re New USELESS App Class Action Lawsuit

Whomever is interested in joining a class action lawsuit Moderator Note: Modified in accordance with the Community Code of Conduct.

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Airgetlam
7 minutes ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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9 minutes ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Sonos S2 ReFresh (80.00.08) Perceived Issues_Don't Signal the End of Your Sonos Enjoyment

HelloOK…call me a Sonos Fanboy or whatever you like. I’ve got thick skin and I’m not worried about someone showing up on my doorstep to press a point. 😂That said I have one word of advice regarding the recent S2 refresh (80.00.08) and your valid concerns regarding missing features and that is to CHILL.I say that as I’m confident that the majority of your concerns will be addressed and/or resolved. You’ll notice that I said “the majority” which by statement means that some concerns will not. It would be nice if the final roll-out is 100% positive to everyone’s liking; but in reality that’s most likely not going to be the final outcome.With any software and/or OS change some attributes/features will improve, change or be removed. The ones that are removed are hopefully replaced by something better.It goes without saying that everyone in the Sonos-sphere has a cell phone or tablet…otherwise you wouldn’t be able to use Sonos. Take a moment to think/recall if the OS on those devices are th

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B
9 minutes ago
Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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41 minutes ago
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Kumar
posted in General feedback and conversation

The promised pot of gold at the end of the Sonos rainbow

During the AMA, in response to a question about the need to make the new app cloud based, a certain Diane from Sonos said this:There are many advantages to using the cloud, but I’ll highlight one. With our new content services, we are able to provide a richer experience for discovering music to listen to. Our previous app was built on APIs that did not provide enough metadata to make that rich experience. Some unknown time in the future, all issues causing the present firestorm will be addressed, for the above promised pot of gold for Sonos users via this richer experience of music discovery, to be available to the sufferers of today.Can someone with any insight answer these two questions relating to this promise?What will the new app do that S2 cannot, that will make the discovery experience richer?What will the new app do to make the experience of discovery richer, that services like Spotify, Apple Music and the like, do not provide in their native apps?As an S1 user I am not affecte

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K
47 minutes ago
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Long Time FanContributor I
posted in Owners café

New Sonos App Update Sucks Massively

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

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47 minutes ago
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Van Canucks FanTrending Lyricist I
asked in Owners café

Sonos Message on App

I got a prompt today on my SONOS app saying that an upcoming version of the App would remove support for some kind of local files.  Unfortunately I neglected to save a screenshot.  Does anybody know what this is about?

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Airgetlam
2 hours ago
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DJack_ICTContributor I
asked in General feedback and conversation

MixCloud

I know you guys have a lot of -ish going on with the new app release and I have to tell you is has jacked up my summer music  vibe.  I frequently listen to Mix Cloud through the Sonos app.  Since the new app release music starts playing randomly.  I can click on a music choice and music will start playing from a previous selection.  It does not respond.  I also cannot see my playlists or favorites.  Is there anything I can do for the Mix Cloud app to work in the new Sonos app?  It was working great a couple of weeks ago and now it is a hot mess.  I am very frustrated and am looking for any help before I move on to other solutions away from Sonos. It would also be nice if I could arrange my services in the order in which I see fit.  For some reason, the two I use the most (Spotify and MixCloud) are at the very end.  I did select MixCloud as my preferred service but it still leaves my other most frequently used service at the end.

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D
3 hours ago
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Bob GutjahrContributor II
asked in General feedback and conversation

Software

When is Sonos going to take ownership of the disaster they have inflicted?  Neither the PC app nor the phone app works right.  I’ve lost my alarm capability.  I spent at least an hour in chat trying to fix a PC app problem with function boxes opening off screen making them unusable.  The support person kept asking what I wanted to do while ignoring the fact the boxes should appear entirely within the screen whether I wanted to do anything at all.  I had to end the chat and call for level 2.  I was told the estimated wait time was 70 minues.  Sonos hung up after 63 minutes. The phone app doesn’t have the alarm function any more.  I was told to use the PC app (see above).  So, I have been suckered into buying hundreds of dollars of equipment just so Sonos can screw me over with their software. 

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P
3 hours ago
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AWD-901Contributor I
posted in General feedback and conversation

New app is terrible

Don’t upgrade to the new app! The UI is not intuitive and functions that I used, like the sleep function are gone. It’s difficult to play from a streaming service. Couldn’t believe that things could get worse, but they have. The first few years of using Sonos were great, but the last couple of years have been plagued with problems. Don’t understand how they expect to sell products when the app is so flaky and you need to use it to play anything. They should have done more user testing before going live.

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5 hours ago
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User139116Contributor I
asked in General feedback and conversation

new app release

Who approved this mess of updated release. Can’t wait to explain my wife how to use the new release. Where is the missing support for blind users. What a s***hole Moderator Note: Modified in accordance with the Community Code of Conduct.

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5 hours ago
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lloydarmContributor I
posted in General feedback and conversation

new app unable to find system

I open the new app , it says can’t find your system. So I do all the good things, roboot router, reboot speakers , reboot iPad . Works! Bravo. 3 hours later, no music, open app,it  can’t find system. Repeat. Happens at least twice a day with this staggeringly poorly written new app! Hopefully Sonos will decide they goofed and do something positive, but unlikely. FYI Alexa has no trouble finding the Sonos speaker system, and can play from my Amazon music account, radio stations etc. and my router always says the speakers are online and working. It is only the Sonos app that cannot find the Sonos speakers! Maybe I can train Alexa to do everything I wanted the app to do??

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5 hours ago
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RobH912Contributor I
posted in General feedback and conversation

S2 New Release & SEND YOUR NEW SPEAKERS BACK

I have had two Sonos speakers for last several years and they have been really great.  The were SO easy to set up.  My Roam got lost on a recent road trip and just bought a Roam SL replacement.Wish I had known about all of the problems with the new Sonos S2 App…I would have waited to buy my replacement speaker.  I was running iOS S1 of the Sonos app until I was required to upgrade to S2 to set up new speaker.   Spent at least half the day today trying to connect my new speaker, read countless articles, did reboots, resets, deleting / reinstalling the app, checked wait time for customer service calls 60 -75 minutes, checked to see if I could get S1 back and finally after reading so many posts of people with new speakers that can not connect and how bad S2 is, I decided to SEND my speaker BACK today, go for the MBG (money back guarantee).  Also decided not to purchase more Sonos products until the software is fixed (was looking at a TV bar and system).  It is so disappointing as I’ve lov

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5 hours ago
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MusicMan59Contributor I
posted in General feedback and conversation

What just happend with the "New SONOS app"?

I just wished I consulted the Community BEFORE upgrading to the NEW app (which I would have postponed until the SONOS dev came back to reality...). I am all for changes, fixes and new features (fixes and new features, in that order and not new features over fixes… spend time fixing existing problems before throwing more features into the mix).When comparing moving from Sonos S1 to S2, THIS upgrade is a disaster (it did cross my mind that SONOS pushed the BETA version of the apps instead of the final tested version...). What happend to the TuneIN stations preset, art covers, alarm set-up? The email we all received about 2 weeks ago did not mentionned any of this for existing users. I just hope SONOS will react to all the comments about this upgrade and provide a way to return to the previous version, until the new version is acceptable.

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6 hours ago
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Big DogAvid Contributor I
posted in General feedback and conversation

New Android App interface is very frustrating, a step backwards

I’m a long time user of Sonos products with over 20 devices installed in my home.  I also have quite a few streaming services.  Since the upgrade on my phone there are 2 sources that I can NOT find or navigate to, and I’m getting really pissed.   The first is the basic “TuneIn” service.  under my channels I have 40+ items to choose from.  You can not currently find it.  If you try and add “TuneIn” they are pushing their Premium Service that requires an account and I’m sure will not contain my added channels.  Where did the base service go?Second is the Sonos Playlists music source.  It use to be easy to navigate to and pick a playlist.  Now it is nowhere to be found.  I have 50+ playlists that a great amount of time was spent creating and again, the new interface does not provide a way to see them. Sonos, this upgrade is a huge step backwards in my opinion. Not sure who approved the UI but they obviously have not used the old interface enough to know it.  Also half of the info blocks i

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P
7 hours ago
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Westaway23Contributor I
asked in General feedback and conversation

re tune true play

Hi last week I updated to the new app and now done the update on the new app. do u have to re tune true play since the new version of the app has been installed. Well if true play isn’t still broken. Which i see people having issues with it. thanks 

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7 hours ago
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jasonpadrowiczContributor I
posted in General feedback and conversation

Time zone changed in 80.00.08 update

After updating to 80.00.08 (iOS) and updating the system to 16.2 I was able to create new alarms (the old ones were still missing). Alarm didn’t start at the set time and it looks like they are delayed by two hours. I think there is currently no way to change the system‘s default time, either. So I might set up all alarms two hours too early and hope that it’s not automatically changed

4
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8 hours ago
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Drewwcu6Contributor I
asked in General feedback and conversation

The new app

Just want to say that the new app is absolutely the worst app update in the history of app updates. What a joke. If the goal is to lose customers - great job! If the goal is to keep customers - bring back the old app. It worked just fine. Why ruin it???

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8 hours ago
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kurtfracContributor I
asked in General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

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C
8 hours ago
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FreddylunContributor I
asked in General feedback and conversation

New app killed SiriusXM connection

I just updated to your new app and it broke my connection to our SiriusXM account.  I went through the reauthorization process for the SXM account and I got a thumbs up from them saying that I could play SXM on my Sonos.  However, when I go back to the Sonos app, it says that the reauthorization has failed and I cannot play SXM on my devices anymore.  Everything was working fine yesterday, but doesn’t work today.Total crap on your App’s quality control team!! This code should never have been released.  Roll back to the old app as you can see tons of people are having problems with the new App.

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T
8 hours ago
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UnhappysiriContributor I
posted in General feedback and conversation

app update..

Sorry but this new app update is simply sh****** your customers in the face. Searching, clicking, volume is not reacting and if so it's taking forever. Half the time I click on a track I get an error. Creating a playlist function was not important enough to make the cut? HOW can you release such an horrible untested update in 2024? It's not even a new app..Oh yeah because everyone who were so stupid to buy your products are forced to use your incredibly useless app. The old version was already worse than most…

0
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9 hours ago
7
70 NFContributor I
asked in General feedback and conversation

Apple music will not play directly from Apple app

I can only play through Sonos.  Is it possible to play  directly via the Apple Music app?

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C
10 hours ago
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jakefromstatefarm2Contributor I
asked in General feedback and conversation

How Do I Remove Sonos Radio as a Music Source?

How Do I Remove Sonos Radio as a Music Source?I don’t want it.  I can remove every other source.  Remove this one too.

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10 hours ago
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Mellow FreddyContributor I
asked in General feedback and conversation

play or shuffle when using the queue

When using the updated app I can no longer find the “play” or “shuffle” feature when using the queue? 

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10 hours ago
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angelwingContributor I
asked in General feedback and conversation

queue

Hello. Before I updated my Sonos app last week, each song in my entire Apple Music library was able to be placed into my Sonos playing queue at once simply by pressing a prompt icon that selected for this option. I now seem to have lost this ability, and unless I singly manually place each of the ~7,000 songs into the queue (or create a new playlist and do the same), I cannot play my entire music library. (I shuffle my songs while I’m house cleaning .) Can anyone please help? Thank you in advance. 

1
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10 hours ago
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