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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20862 Topics

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Rob155MContributor I
asked in Components and Architectural

New Sonos AMP sound not working

I recently deployed an AMP to drive ceiling speakers in my kitchen (it is one of 4 AMP units amongst other Sonos gear I have). When originally deployed it all worked just fine and has been used several times.I tried to play the kitchen today and whilst I can see the Kitchen AMP in the AP (S2) and the app says it is playing, I can stop/start the tracks, change the music, change the volume (on the app at least if not in reality) but there is no sound at all coming from the speakers. I have rebooted the unit (and waited 60 seconds before powering back up) but still no joy. The speaker cables are still connected as originally set……..I am at a loss. Thoughts appreciated……..

1
Rowena B.
3 years ago
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leesa74Contributor I
asked in Components and Architectural

why won't mu Play:3 update

Hi why won’t my play 3 no Ionger update ?

1
Airgetlam
3 years ago
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DSteveContributor I
asked in Advanced setups

Setup

I have a Sonos Arc, Sub and 2 Amps (one for front speakers, one for rear speakers) in my Greatroom.Can the Sonos system be configured so that when i am watching TV the Sonos Arc, Sub and 1 Amp (rear speakers) are activate. Then when i want to listen to music i want both Amps for front and rear speakers and the Sub, no Arc?The Amp for the rear speakers is the common element between the two configurations, can i link the sub that the rear speaker Amp so that the Sub will be available for both configurations?   

3
Rowena B.
3 years ago
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brooks340Contributor II
asked in Components and Architectural

Can't find computer library

I recently upgraded my router and since then Sonos can’t find my computer.  I’m using a MacBook Air running Catalina 10.15.7. and running the Sonos S1 controller version 11.2.3  Everything worked fine before the router upgrade.  Here is a list of the things I’ve tried already;removed music share path and reentered it rebooted the router and all Sonos components turned off the Mac’s firewall verified other computers on the network can see my Mac and can access shares on the Mac rebooted my Mac a coupe of times checked the router DHCP and static address listings.  Both the Mac and the Sonos components have valid IP addresses and are on the same network subnet verified my NetBios name matches my computer nameI can access Sonos from the Mac, and run other music services with no issue.  I’m out of ideas, so any help would be appreciated.

2
Airgetlam
3 years ago
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csvanhoevenContributor I
asked in Components and Architectural

Need *more* audio delay

I have an AMP and just replaced my old analog tube tv with a Sony X950H. The AMP is connected via HDMI to the ARC/eARC port. I used the iOS app "Catchin’ Sync” with a test video to measure video/audio sync, and my audio was in advance of the video. So far, I’ve tried turning off all the bells and whistles on the Sony’s video processing to speed up the video, and I’ve turned up the AMP’s TV Dialog Sync delay all the way to ‘5’. I changed the TV’s audio to Dolby instead of PCM. The audio is still slightly in advance of the video (about 30ms) but is still noticeable since the brain is more sensitive to audio happening before video. Any ideas how to get a bit more delay? The Compression option only works for the RCA Line In, not HDMI, and the Group Delay doesn’t apply since it’s only one room. The TV can output audio via HDMI, optical, or a headphone jack, though I’d prefer HDMI. Thanks.

3
Krishma M
3 years ago
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D OranContributor I
asked in Home theater

Beam Connected to MAC using Optical link - connection and volume control

I recently got a Beam as the speaker for my MAC, from which I play both music and Movies.The Beam is connected through the HDMI->TOS cable into a Thunderbolt hub’s SPDIF port.I have two problems, one an annoyance, the other more serious:I can’t control the volume through the MAC volume controls. Only the volume slider on the Sonos S2 Controller app can change the volume. After sitting idle for a while, the Beam reverts to the first item on my Sonos Favorites list and no longer is set to output through the “TV” music source. I have to manually go to the Sonos controller App, right click on the “TV” source, and select “Play Now”Any clue on these two problems?

4
106rallye
3 years ago
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B BContributor I
posted in Home theater

Issue with Sonos One SL not showing up in application.

I have 4 Sonos One SL speakers in my house.  For the previous 11 months, everything has worked great.  Starting last month we can only see all the speakers on my android phone and the app on my Imac.  My wife is not able to see or control any of the speakers on her android phone.  We have uninstalled the app and reinstalled the app on her phone.  I have unplugged and restarted all of the speakers. Any ideas?

1
Paul A
3 years ago
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TurleyweContributor I
asked in Home theater

Sonos Beam cuts out

My Sonia beam tv audio regularly cuts out with my Samsung tv. Diagnostic number is  

2
controlav
3 years ago
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TheRealMamilContributor I
asked in Home theater

PS4 Audio sync issue

Having serious trouble with PS4 audio delay. Philips Hue Tv with Sonos Beam and two One surround speakers. Virgin TV box is fine - it connects to TV via HDMI and is always in syncPS4 is only in sync if it runs PCM and that’s only just, on Dolby its miles off with the picture ahead of the sound so no way of fixing it.AV amp has no issues syncing the two so the issue is a Sonos one… at this point in time having tried every combination of cables, optical and HDMI, it is not possible to have Dolby out of my PS4 and it be in sync, which is extremely annoying as I watch Prime/ Netflix and Disney+ through the PS4 and Game quite a bit. Right now I would like to send it all back but I rather stupidly believed the hype and thought it would actually work so threw the boxes away.Anyone want £790 of stereo PCM speakers? Not me… How do I get a refund - this is junk. 

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T
3 years ago
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poprockContributor II
asked in Controllers and Music services

Can’t add Music Library (Apple Music/iTunes, Catalina, external HD) - help?

I have an Arc set up and running, but can’t get my Music Library working. I run Apple’s Music app (the one that replaced iTunes) v1.0.6.10 on a Mac Mini running Catalina. I have a local music collection of approx 18,000 songs stored on an external HD. I go to the Sonos App on my Mac Mini.I go to Music Library settings.I add the folder. Path shows as /Volumes/4TB drive/Music Music Library appears in my list of sources, but contains no music. What am I doing wrong?

3
P
3 years ago
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User211488Contributor I
asked in Components and Architectural

Sonos Radio not working

Clicking on listed Sonos Radio stations, e.g. for Irish radio stations, nothing happens.  Seems to be the case for lots of listed stations.   Why is this? 

1
N
3 years ago
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TrixtaContributor I
asked in Home theater

Fetch TV to Sony Bravia ATV3 TO Beam + Sonos Ones

Hello,I recently bought a Sonos Beam and two Sonos ones as surround speakers.The beam is connected to my Sony Bravia ATV3 via the ARC HDMI port and my Fetch TV is connected via HDMI port 2 If I play YouTube or Netflix straight from Sony TV, I get surround sound via the Sonos. However,  if I try to play the same content now via the Fetch TV device,the content only plays on the beam speaker. There is no surround sound from the Sonos Ones. The Fetch box has dolby 5.1 enabled on its audio settings but doesn't play its content via the TV to sonos in surround.I have also tried to get the Sonos beam connected via the optical connection to the TV but that didn't make any difference. I was told that the HDMI via ARC offers the best sound for the beam /Sonos One.Do you have some advice on how to the Fetch TV box working in surround sound? 

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T
3 years ago
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mark067029Contributor I
asked in Components and Architectural

Unable to play "Song Title" - the connection to Spotify was lost

I emailed Sonos with details of an error at the weekend - got a message promising a reply within 24 hours but have heard nothing - so though I would try here. In the past few week Spotify (Premium Family members) has become completely redundant on our Sonos system.  None of us are able to play any Spotify tracks on Sonos - either from the Spotify app or from the Sonos Controller app. We have been through all of the suggestions (rebooting, removing Sonos, removing Spotify, checking Wi-Fi connection etc) and nothing has fixed it. We can stream from our Music Library to all devices (so we assume wi-fi is working fine ) and we can stream internet radio stations (so we assume Sonos has internet connection). I have submitted support diagnostics reference 1445143747. Any suggestions much appreciated

57
C
3 years ago
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wloderContributor I
asked in Components and Architectural

SiriusXM not working

Have been very happy with my Sonos system but yesterday it would not stream SiriusXM- this has never been a problem before. I have rebooted routers. I made sure all current updates were installed . I deleted SiriusXM and reinstalled with a new password. Nothing has helped. When I go to the SiriusXM menus all I get is not selections are available’.  Sonos status page seems to indicate that all the services are functioning properly. Have no difficulty streaming the SiriusXM directly from the Sirius site through my computer. Thanks for any insight / help. 

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S
3 years ago
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CharlesflorianContributor I
asked in Components and Architectural

siflement Playbar

bonsoirDepuis peu j'ai un siflement permanent sur ma playbar !!!!Comment faire pour remédier à ce soucis très désagréable Cordialement 

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Krishma M
3 years ago
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Scotty7944Contributor I
asked in Components and Architectural

Iphone, Ipad music library dissappered a year ago on Sonos after an update.

I been so pissed it took over a year for me to ask what the f,.ck!! Music library worked fine super easy open Sonos app showed my music I could play from iPhone and iPad. Then Sonos does an update and it just disappears no icon nothing in settings there’s nowhere says anything about my music library. So my $2000 speakers have been junk for over a year. Not sure what Sonos was thinking but I use to think they were great now I tell everyone DO NOT BUY SONOS! Almost everyone I know has iPhone and would be so mad if they bought a not cheap wireless speaker that won’t play there music library. Does anybody know how to play music from your library on iPhone or iPad? I tried the update library Sonos says to do says I don’t have one or ask for a file name and there is no file name just my music on my phone and iPad. Thanks anybody that can help or tell me if I should trash these cause I’m done not being able to play all the music I have and paid for song by song from apple. 

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Airgetlam
3 years ago
I
IanGraContributor I
asked in Controllers and Music services

My Sonos system keeps losing / is unable to play my music library - how do I fix this?

Subject line says it all - it has been happening intermittently since I removed my obsolete Sonos Bridge, and recently has become more frequent and frustrating. The media library is on a WD MyCloud NAS hardwired into the home network. The MyCloud DLNA Media Server is ON - but seems to ‘see’ way more attached Sonos media players than I actually have....One of the Sonos speakers (Sub) is hardwired into the network ( did this to fix the problem whereby the system was occasionally losing rooms / speakers): the other speakers are connected via wifi.  DHCP is dynamic. I tried fixing this by rebooting the wireless hub (SmartRG SR505N) with no luck this time.  The NAS is up and running fine: I can connect to it from my iMac, and the library is there. I will happily submit diagnostics if you tell me what to do.I used to love this system,  but it is getting harder to love …… It should not be this hard ….. 

5
Rowena B.
3 years ago
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u2michelContributor I
asked in Home theater

Audio delayed to the video (Sonos Beam)

Hey guys, how are you?Please tell me that there is a solution for Audio delayed, on my SONOS BEAM + TCL 50DP648.The audio is always behind the picture.This is my first SONOS, I liked it a lot, I don't want to return it.But the delayed audio problem bothers me a lot. researching here and there, I arrived at this item to solve.Can you tell me if this will really solve it?I found this item: https://www.amazon.co.uk/Proster-Digital-Converter-Dolby-AC3-Bi-directional/dp/B07JBWW5PB/ref=sr_1_1?dchild=1&keywords=PROZOR+Digital+Coaxial+to+Optical+SPDIF+Toslink+Converter+Support+DTS%2FDolby-AC3+192KHz+Bi-directional+Digital+Audio+Converter+with+Optical+Cable&qid=1599044108&sr=8-1 hope I can solve it. Thanks so much!

13
T
3 years ago
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Coop43Contributor I
asked in Components and Architectural

Error 701 Can't add songs to the queue

For the love, can somebody please help me figure this out.  I recently upgraded to the S2 platform, and the system is practically unusable.  I have ATT Fiber and an Netgear Nighthawk X10 router.  Everything is downstairs with the speakers within 30 feet of the router.  The S1 platform with the bridge worked great. It happens with all music sources:  Spotify, Sonos Radio, Amazon Music, etc

1
Rowena B.
3 years ago
A
ascottsbromsgroveContributor I
asked in Components and Architectural

Sonos Keeps cutting out

We use our three Sonos systems in our restaurant and during shifts it keeps cutting out or failing to connect. We have tried resetting the Sonos and we still have the same issue, it has been going on for months and hasnt connexted smoothly in months. There are mutiple phones connect to the system as all the staff members have the app but only, one person yses the app at a time. Why does this issue keep happening and is there anyway to solve this issue? 

6
S
3 years ago
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jfredContributor I
asked in Controllers and Music services

SiriusXM "unable to browse music" on iPhone.

For the last two days I have been unable to access SiriusXM on my iPhone. It also happened a few days ago for most of the day but it came back up. I found topics covering with the same issue from a year or more ago but nothing current. I tried the solutions that were suggested in these historical topics but none worked. It also happened a few days ago for most of the day but it came back up the following day. The SONOS status shows that SiriusXM is working but not for me.Anyone else having this issue currently and any suggestions as to a solution? Thank you.

22
J
3 years ago
R
rcdunniiContributor I
asked in Controllers and Music services

NAS drive.

Cannot add to queue from Nas drive share 

6
Paul A
3 years ago
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Art90Contributor I
asked in Components and Architectural

connecting to google assistant.

i have in the Netherlands problems to connect my sonos ones and sonos move to google assistant.I have in my house in the USA also the same sonos ones and it works fine with google assistant.What do i have to do, to make it work in the Nehterlands.  

2
A
3 years ago
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JessealfredoContributor I
asked in Home theater

Sub and Speakers won't configure to my new Arc.

I replaced my Bar with an Arc. Now the sub and speakers won’t configure, I’ve already tried rebooting everything, it didn’t help.

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Mark P
3 years ago
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s mercerContributor I
asked in Controllers and Music services

Sonos app won't connect to Brennan B2.

Hi all,I have been using Sonos for many years and used to have my generic NAS drive as music library. Now we have a Brennan B2, so I removed the old music library and followed the steps set out by Brennan to connect the B2 as my new music library.However, after selecting the music folder through the “Add Shared Music Folder” process on the Sonos app, I get an error message. “Sonos was unable to add the music folder”Folder name, login and password are correct (copied from Brennan’s website). I can connect to the Brennan B2 on my Win 10 laptop, so I know the NAS connection on the B2 works.Neither the Sonos app nor the Sonos program on Windows will let me connect the B2 as a music library.I would be grateful if anyone had a suggestion how I can get the two connected.

4
S
3 years ago
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