Controllers and Music services
Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.
- 5,374 Topics
- 51,389 Replies
App on iPhone
I changed my email address within the account in Sonos using my desk top. I tried logging into the app on iPhone but it has my old email address. I can't reset my password because I don't have access to that email account. Do I have to wait until Monday before calling Sonos support? Or can this be an easy fix.
Mac OS Controller still has major memory leak
The Sonos controller for Mac OS has a major memory leak. I first reported this to Sonos several years ago. Sent them all the data, etc. Others have done the same. This is not something new and not something they’re unaware of. Here’s an old closed thread on the topic.Meanwhile, here we are, years later, and it still leaks huge amounts of memory. When first loaded, it uses a bit less than 150MB. After running for a long period of time, I’ve seen the memory footprint as high as more than 9GB! That’s absurd. Why doesn’t Sonos address this? Probably because the average consumer doesn’t know (or care) what a memory leak is, as long as it doesn’t crash their machine. They don’t realize that the ever-increasing memory footprint gradually slows their machine down with more and more swapping. C’mon, Sonos. Fix this.
How could you Sonos
Sonos you know a bunch of us have thousands of dollars invested because we love your speakers, but seeing that you have planted Sonos Radio in our list of search results (at the top rather arrogantly) will quickly change my “tune” (pun intended.) Option return to us faithful patrons the option to have our chosen paid service results at the top of our search results. This is bare minimum while I’d love to remove Sonos radio all together. It’s not great.
Change Calm App language in Sonos
In the Calm app, depending on your language, the content is different. For example, in my case, I have setup my account to be in French. So the meditation sessions are in French. Any way to have that in Sonos? Changing the language in the Sonos app does not change the content for Calm. :(
FLAC Unsuported sample rate
What sample rates for FLAC files work with Sonos Music Library. I have music from a variety of sources, so they tend to vary.Sonos documentation does not specify: https://support.sonos.com/en-ca/article/supported-audio-formats-for-sonos-music-library, since I’m using S2 - 24-bit should work and this list should mention sample rates is some aren’t going to play.I get the unsupported sample rate 24b96000Hz and 24b192000Hz errors. 44100Hz seems to work, but that’s 16 bit?Before I go downsampling my entire music library this would be good to know. I’m aware I could host a server to do the work or use Plex.
macOS Unable to Add OneDrive Music Folder to Sonos Library
I’m using Sonos v. 15.1.1 on macOS Ventura on an M2 Mac Mini. I have a music folder under a OneDrive folder. I’ve given Sonos read/write access to this folder under File Sharing and Sonos is turned on under Accessibility, but when I try to add the folder in the Sonos app, I get an error message that “Sonos was unable to add the music folder. Access to the shared folder “//MY_NAME-Mac-mini/Music” is denied - check the username and/or password” I created a music folder outside of the OneDrive folder and there’s no issue adding that folder, so it must have something to do with OneDrive. Tried uninstalling and reinstalling Sonos too. Appreciate any suggestions!
unable to add music library with OS Ventura
Hi. I have scoured all the boards here and the web and cannot rectify this issue. Everything on the Sonos FAQs cites is 10+ but with 13 all sorts of stuff changed. I have a library on a usb-connected drive on my Mac desktop. This library was connected to my system previously no issues. Upgraded to Ventura, cleared everything and tried to add the library back, it goes through all the steps then says “Sonos was unable to add the music folder. No paths could be added as a share.”firewall is open for sonosdisk permissions open. file sharing open. can’t even get mobile app to recognize the computer to try and add it that way Anyone else have this and solve it?
Radioplayer service still not working?
Hello! Since the total outage of Radioplayer a few days ago, Radioplayer service on Sonos app is still not working (at least for me), even if the service seems to be up and operating normally.I resetted the app, removed and reinstalled Radioplayer service but seems not to be helpful. Can anyone tell me if there are still problems? Other services works fine!ThanksAndrea
Hi Def streaming services through SONOS - does Apple Music work or not?
I’m pretty confused here and am struggling to get an answer. A long time ago I had a Deezer 1 year trial of their Hi Def audio service. It played through all my SONOS equipment at that time - certainly pre S1/S2 split on an original Play 3 and a number of Connects which all became defunct later. I didn’t maintain the subscription as I didn’t want the cost, and have used Spotify since.Now I’m looking at Apple Music. It offers a Hi Def option on music files - lossless - and even though I’m on S2 and have upgraded all my SONOS equipment to latest models, I may or may not be able to play the Hi Def audio through any of it. Really? We’ve gone backwards over the last 10 (?) years. I’d be interested to get a clear answer. I’m struggling to believe that SONOSNET is incapable of running a Hi Def stream around it.If it works, then I’ve got a reason to swap over from Spotify (who won’t offer Hi Def) to Apple. If it doesn’t work, then there is no reason. So Apple if you are listening, then it woul
Sonos Radio HD content
Spatial Audio/Atmos musicWith the launch of Era 300, Sonos radio HD should really be providing spatial audio/atmos mixed music on the service. Currently it appears that only Apple Music and Amazon Music Unlimited are providing access to this, and each requires a separate and specific subscription. I’d like to see this coming from Sonos Radio HD as the Era 300 speakers launch this month. Would that be possible? Moderator edit - combined posts
Sonos App is Hard to Navigate
I’ve been a SONOS customer for around a decade and I’m considering moving to something else….WHY? I don’t understand the app I don’t know how to launch anything I’m always confused I get lost in the menus and options Search doesn’t work wellI am probably a complete idiot, but I have difficulty navigating the new app...eventually, i get something to play, but I don’t really know how it happens. I hunt and peck around and eventually, I get something to play. Granted my home system is 10 Sonos Amps and architectural speakers - it is complicated. But you almost need to stupify this down to a google search window that you can type in “Please, for the love of GOD, play Taylor Swift in my daugter’s room so she will start her homework. I don’t care if you use Pandora or Tune-In or YouTube or Apple Music or any other source, but please please please start playing Taylor so i don’t have to try to navigate this darn app for another 5 frustrating minutes!!!” - I guess voice control might solve
Play Pandora in offline mode
On my mobile Pandora app I am able to download some albums or stations so I can play them if my internet hiccups. Is there a way to do this with Sonos? I.e., could I have Sonos download playlist tracks so they can run if my internet goes down? If not, it would be very cool to offer this as a new feature.
Another bug in SONOS app (android)?
I updated app yesterday and i have some problems : my “Beam2+2xOneSL” disappear except my 2 SONOS Roam. I needed to reset my “Beam2+2xOneSL”. Now I have a new problem 😂 :I see my Beam+2xOneSL (= Home Theater) in the App but not my 2 SONOS Roam… I keep my 2 SONOS Roam ON and kill the app. I restart the app : I see my 2 SONOS Roam but not my Beam+2xOneSL anymore 🤣 I turn OFF my 2 SONOS Roam and… My Beam+2xOneSL is back and my 2 SONOS Roam disappear If I turn ON my 2 SONOS Roam, they don't appear in the appLove this app!Edit 1:When my “Beam2+2xOneSL” is in the app, if I try to add new devices, the app cannot find my 2 SONOS Roams 🙄…And When my 2 SONOS Roams are in the app, if I try to add new devices, the app cannot find my “Beam2+2xOneSL” 😡Edit 2:All my SONOS devices are on the same network (and same simple wifi network). Moderator edit: Combined posts
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