Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,090 Topics
  • 24,217 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3090 Topics

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user1217311Contributor II
asked in Amazon Alexa and Sonos

Sleep Timer using Alexa - not working with Sonos One

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own). I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want). Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.

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5 years ago
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HuhoContributor I
asked in Amazon Alexa and Sonos

Sonos Beam : Return to TV

Ryan S or anyone who works at Sonos, its inconvenient to have to say “switch to tv” every time we want the Beam to play tv sound. Since the soundbar is first and foremost for Tv, can you default the Beam to automatically switch itself back to Tv mode after playing music? That would create a more seamless experience

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5 years ago
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Kumar
asked in Amazon Alexa and Sonos

Microphone sensitivity for the “Alexa” wake word is low

I still have to use either, but here is the Stuff magazine take on this, from their review: "Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds. Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99 But something that is a concern that Sonos ought to look at, if what you say is more applicable.

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Master T
5 years ago
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fdugoisContributor I
posted in Amazon Alexa and Sonos

Sonos app for Samsung SmartTV?

As smart TVs are increasingly connected to Sonos, does Sonos have plans to develop an app for such TVs? If not all commande features, it would be great to leverage the family TV (or restaurant/ bar TV for that matter) to display at least the current track (jacket when available) as well as the playlist. I’m ready to trade Deezer/Spotify + Sonos for Google Play Music, but the Sonos team could consider a dangerous leapfrog in terms of visual experience. A smart TV app would also publicize the Sonos sound superiority in public places where sound and smart TVs coexist. (Apologies for not posting in the appropriate topic) ??

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5 years ago
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smcginnis977Contributor I
posted in Amazon Alexa and Sonos

Built in Alexa doesn't work...

My new sonos one with alexa has no Alexa function. Went through all the back and forth set up with both app's. The speaker hears when I say Alexa and that's it. Never get a voice back saying ok or anything. Please help. Very disappointed.

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5 years ago
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chrisagerContributor I
posted in Amazon Alexa and Sonos

Unable to play whole album

Have recently set up Alexa with Sonos and it works OK, but if I ask Alexa to play an album (play album name, by band and where I want it played), it just plays (queues) the first song in the Album. None of the other songs in the album appear in the queue on the Sonos app. Do I need to word the question to Alexa in another format?

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5 years ago
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macnmotionTrending Lyricist I
asked in Amazon Alexa and Sonos

Echo Dot --> Sonos Tunein silent

Hello, I have 2 Echo Dots that work fine on their own. I have a Sonos surround system downstairs, Play 1 upstairs. I've connected everything with the Alexa skill for Sonos. I've eliminated any naming conflicts. Using Amazon Unlimited works flawlessly for me, pushing the music to the Sonos room of my choice. However, using Tunein is another story. If I play tunein on the Echo Dot without pushing it to Sonos, it works fine (I listen to Tunein on the Echo Dot every day). When I try to play Tunein on one of the Sonos rooms, it says it's doing it, but no sound ever comes out of the speakers. As I said, Amazon Unlimited comes out of the Sonos speakers from the Echo Dot just fine, so the Alexa to Sonos connection is fine. This issue is limited to Tunein. All stations I try. Both of my Sonos room setups. Both Echo Dots being used as the source. Anyone have any idea how to get Tunein to work properly like Amazon Unlimited is working? I'd love to be listening to these radio stations

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5 years ago
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JesseCContributor II
posted in Amazon Alexa and Sonos

Any way to change TV inputs via ARC control?

Loving the Alexa controlled TV on/off, but the only thing I still need my TV remote for is to change the HDMI source. Is there any way to do this via voice control, and if not is it being worked on?

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Keith N
5 years ago
pomartel
pomartelContributor I
posted in Amazon Alexa and Sonos

Headspace medition with Alexa on my Sonos Beam

Headspace is now supported on Sonos with Alexa but I am experiencing a bug where when I finish a meditation from a pack, it doesn't mark it as completed in the Headspace app. So the next day, it will play the same meditation again instead of the next one in the pack. I have to open the Headspace app and forward to the next one. Anybody else is experiencing this issue? I got in touch with Headspace support and they told me it was probably a problem with Sonos.

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Keith N
5 years ago
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YatesContributor I
asked in Amazon Alexa and Sonos

Music won't play

I have a sonos one, set up perfectly the first time then we had a WiFi account change and now will speak and say playing through Spotify or tune in radio but no sound come out??? I have re set speaker and still the same any help really greatful. I can play music manually through Spotify but not by voice.

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5 years ago
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MichaelBentonContributor II
posted in Amazon Alexa and Sonos

Alexa and Sonos In a Multi-Room/Multi-Member Home

I have 10 Sonos rooms in my home. I have multiple people living in my home. My daughter is the heaviest user of Alexa. With the Sonos skill enabled, every time she activates Alexa, all the [i]active[/i] Sonos speakers go mute. I have found that I sometimes can not listen to a single song without 8 interruptions while listening on the other side of the house. Ever try watching a show while your child is listening to a different song via Alexa every 30 seconds? I understand there is no correlation between the Alexa device (Echo Dot) and the room it is located in. As a result, all the speakers go mute in the whole house. However, with the Sonos device that have Alexa built-in, why wouldn't it just mute these devices? Why does it still have to mute the entire house. I have invested heavily in Sonos over the years and have 17 Sonos devices. I am hesitant to invest in the 'latest' devices like Sonos One or Beam if they will cause a poor user experience. I'm assuming with the Alexa

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5 years ago
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17SchContributor I
asked in Amazon Alexa and Sonos

Beam and Fire Stick TV

I have the beam and connected Fire Stick to my TCL TV. I updated the CEC on TV to recognize the Fire Stick, but I am unable to control Fire Stick with Alexa voice commands. I have Alexa app updated to my device (Sonos Beam). Can someone tell me what I am doing wrong. I believe controlling Fire Stick is doable through Alexa and the beam.

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melvimbe
5 years ago
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jschunContributor I
asked in Amazon Alexa and Sonos

Sonos One as surround breaks or even removes the Alexa ability

Hi Guys, I use Sonos for some years now and I'm very happy with them. Play:1's in some rooms (kitchen, hobby room, etc.) and a full surround setup in the living room (Playbar, Sub and two Play:1's). Using Echo dot and Alexa, the Sonos One seemed the perfect new investment. And so I pre-ordered a Play One and it arrived yesterday. Starting with using just one Play One as a separate speaker with Alexa was no problem, works perfectly (except Spotify, but that is a known issue). Just like using my Echo Dot. Pairing that Play One with one of my existing Play:1 speakers as a stereo pair, no go. So I went and bought me an extra Play One (yeah why not Sonos, you're welcome...). Pairing these two Play One's as a stereo pair worked fine, but Alexa was kind of confused when I ask something. Seemed like both speakers tried to listen and answer or something like that. So I unpaired them, removed Alexa from one of the One's and paired them up again and that seemed to do the trick

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dangodin
5 years ago
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SirCadianContributor I
asked in Amazon Alexa and Sonos

Error discovering devices in Alexa app

Hi, As part of trying to resolve issues I was having getting Alexa to play my flash briefing, I de-registered all my Sonos devices with Amazon. Unfortunately, Alexa now can't "discover" the devices with the Sonos smart home skill. I get the helpful message "There was an error discovering your devices". I've tried: - disabling/enabling the Sonos skill. - re-installing the Alexa app. - cycling the power on all sonos devices. Nothing works, my devices cannot be discovered and I can't control anything with Alexa. Control of the speakers through the Sonos app works as normal. Any help to get everything working would be much appreciated. Thanks!

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K
5 years ago
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Moondoggy51Contributor II
asked in Amazon Alexa and Sonos

Can an Echo and my Sonos Beam exist in the same room and operate independently?

We purchases an Echo about a year ago and it now sits about 10 feet from my new Sonos Beam. When I setup the Beam I didn't setup it up to use voice commands over the fear of having both devices responding to the same commands and it works fine but now I'm wondering if there's a way to have both devices work independently in the same room? I would like the Sonos to control my TV and my Echo to do everything else. Can this be done?

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5 years ago
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ScorchioContributor I
asked in Amazon Alexa and Sonos

Pausing and resuming music doesn't work

Simple question hopefully have a simple answer. I've been using Alexa with Sonos since the day it was released, previously if I start playing a playlist from the iPhone App, whether it be music from my NAS, or an Apple music playlist ... if I then say "Alexa pause music on kitchen", it pauses, but if I then say "Alexa resume music on kitchen", it starts playing either the last music requested through Alexa rather than resuming the actual last music being played. OR sometimes says, "Here's a station you might like from Amazon Music ... blah blah blah" .... This ISN'T how it used to work ... it's stopped at some point in the few months. Any ideas anyone ?

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5 years ago
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TimCadieuxContributor I
asked in Amazon Alexa and Sonos

Using a Single Sonos One with 2 users and 2 different Apple Music accounts

Good day, I wish to know if I will be able to do the following, it will decide whether I purchase this product or not. My wife and I have an Apple Music Family subscription, therefore, I want to know whether we would be able to simply say to Alexa, 'Alexa, play x Playlist from x account'. If I ahve to into an app and change the user each time, it's not worth the expense. Is this possible?

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5 years ago
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Tallman 202Contributor I
posted in Amazon Alexa and Sonos

Voice activation - Denmark

When will voice activation work in Denmark ?

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Jeff S
5 years ago
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mm84Contributor I
asked in Amazon Alexa and Sonos

Playing music on Sonos Play 1 through Amazon Echo Dot via bluetooth from device (mobile/laptop)

Hello, I have an Amazon Echo Dot and tried to play music from my phone through bluetooth on it, which worked fine. Anything I played on my mobile would play on Echo Dot. If I add Sonos Play 1 speaker on Amazon Echo Dot, would I still be able to play anything on my mobile/laptop and the sound still coming out from Sonos? Mobile -> Bluetooth -> Amazon Echo Dot -> Sonos? This is for anything played on the mobile. Thanks!

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5 years ago
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chuckyboy81070Contributor I
asked in Amazon Alexa and Sonos

Pandora Thumbs Up/Down

Hey Everyone, I’m running the latest iOS app and firmware on my Sonos One’s. I noticed that sometimes Pandora’s thumbs up/down buttons are missing from the Sonos iOS app. I can still tell the Sono’s One’s Alexa to thumbs up/down, though. It seems that this happens when starting Pandora via Alexa and not via the Sonos app. Has anyone else noticed this?

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5 years ago
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Rod LipscombContributor I
posted in Amazon Alexa and Sonos

Alexa fails to discover Sonos device

I have purchased Sonos Beam and two Sonos Play:1. I have set up and registered the products on the Sonos account. I have set up Amazon Alexa on my laptop (using BlueStacks anroid app as our phones are not to latest spec). I can select and play music/Radio stations etc, and have surround sound from HDMI ARC from television. The lap top is wirless, so that implies that the wirless connection is working and also that the Play1 and Beam work. I have added the Sonos skill to the Amazon Alexa account, but when I try 'Add Device' a popup screen displays 'Discovery failed'. Please can anybody direct me to a step by step installation guide for the Sonos Beam with Alexa. Thanks

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Keith N
5 years ago
Guyincognito76
Guyincognito76Prominent Collaborator I
posted in Amazon Alexa and Sonos

Alexa on Sonos Beam won’t pause

It won’t pause the TV, and it won’t pause music. If a song is playing and I say, ‘Alexa, pause’ she’ll either say she can’t or that she can’t find a device in my profile.

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Ken_Griffiths
5 years ago
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SSS1Contributor I
posted in Amazon Alexa and Sonos

Beam Alexa Music Alarms

Hello, I asked Alexa to set a music alarm to a specific song with Spotify and she responded with “this feature is not currently supported on this device”. Is this a bug? Does anyone know how to fix it? Thanks in advance!!

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controlav
5 years ago
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RockmeContributor I
asked in Amazon Alexa and Sonos

Sony KDL-40W2000 problem no ARC connection

My Sony KDL-40W2000 does not have ARC connection. When i use the adaptor cable to the optical connection on the Sky box things work fine until i turn the TV off - the sound from the TV continues through the Beam. Any ideas how to fix this.

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5 years ago
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andynixon185Contributor I
asked in Amazon Alexa and Sonos

Working with other Google homes

Hey guys I'm looking at getting a couple of Sonos ones and a playbar. I currently have 2x Google homes in 2 different rooms. I plan on putting the play ones into different separate rooms also. I plan on keeping Google homes around until Sonos can take over with Google support. My question is, we often say to the Google home "hey Google, play blah blah on all devices". Then it will pay music on both Google homes in sync around the house. Will it also play on the play ones also? If so, would it Play on the playbar also? I can't seem to find the answer to this anywhere so hopefully someone in a similar position can help Thanks alot Andy

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A
5 years ago
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