Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,089 Topics
  • 24,211 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3089 Topics

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Daniele61Contributor I
posted in Amazon Alexa and Sonos

No way to have alexa play any music

Standard configuration. One with Alexa and SL coupled. Any time I try to play music with alexa the answare is the same, device is offline. I can play any music with sonos app.Anyone can help me ?Thanks

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Craig L
2 years ago
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vramos25Contributor I
asked in Amazon Alexa and Sonos

Compatibilidad de Alexa con Sonos Play:1

Buenos dias me gustaria sabes si Alexa es compatible con el altavoz Sonos Play:1. Gracias.

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Ken_Griffiths
2 years ago
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LiamFrancoContributor I
asked in Amazon Alexa and Sonos

When will there be support for bilingual Amazon Alexa assistants???

It has been yet another year with no support for this feature.  Any hints on if this is in development for Sonos or if it will be supported in the future?

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bockersjv
2 years ago
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BazzaBContributor I
posted in Amazon Alexa and Sonos

Why does Alexa on Beam say something is going to play but nothing does?

Sometime ago now, Alexa stopped playing anything that was asked, but said it was going to play. Choose any radio station or specify, e.g. “Play Heart FM”, “Playing Herts/Beds/Bucks from Global Player”, then nothing.It seems this is a common occurence but nothing has resolved the issue so far. There is no issue weith my network, WiFi, cables, router, Firewall and so forth. I have tried off and on too. I have laso disable the Sonos skill and re-enabled, probably many other things too.  All with the same results. Someone somewhere knows what the fix is I am sure. For now I will gladly receive any suggestions.

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A
2 years ago
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MagihzContributor I
asked in Amazon Alexa and Sonos

q

I cannot join in Alexa it saysCountry not supportedFrom india  

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K
2 years ago
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RltoniniContributor I
asked in Amazon Alexa and Sonos

Sonos Roam - Alexa Voice Assistant in Brazil

Hi there. I am aware that currently Sonos’ Alexa Skill is not supported in Brazil. My question is: even though I know that Sonos skill wont work here, if I buy a Sonos Roam and use it in Brazil, will I be able to use it as a voice assistant device over here in portuguese? Use it, for instance, to turn on and off my air conditioner...

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James L.
2 years ago
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gritzContributor I
asked in Amazon Alexa and Sonos

Why does latest Sonos app update for Android activate my phone's microphone?

I recently noticed that the Sonos app for android is activating my microphone on my Samsung S21 when I launch it. FYI, I also have permission DENIED for Microphone in Sonos app setting.  NOTE: I have an app that senses when apps activate microphone or camera.  Please stop this behavior at ONCE!  I’m sure your users would not take kindly to SONOS listening in to their conversations whenever the Sonos app is running.

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2 years ago
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jenxsContributor I
posted in Amazon Alexa and Sonos

Alexa and Sonos on different IP ranges

Hi, I am hoping someone has already experienced this problem and can offer some help. I am moving my IOT onto a vlan slowly. I have moved Alexa on to 192.168.2.x which is isolated from my main network 192.168.1.x.The integration between Alexa and SONOS has stopped working, ok this is probably because it cannot see the SONOS devices, attempts to delete and re-install Alexa and SONOS integrations have worked but Alexa cannot discover the SONOS and in the Beam enabling Alexa works up to the point of logging into the Alexa account with the error “There was a problem adding Alexa, try again”. Useful information ! I thought it might be I need to open some ports in the firewall to allow local Alexa to talk to SONOS but then Alexa can see my Hive and Home Assistant networks and they are still  on 192.168.1.x. Anyone got any suggestions, other than moving SONOS to the 192.1.68.2.x network as I cannot shift SONOS yet because the music library is also still on 192.168.1.x.  Thanks 

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J
2 years ago
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francesco64Avid Contributor I
asked in Amazon Alexa and Sonos

Vocal command same of pressing continuosly play button

Quale è il comando vocale che applica la duplicazione di quellom che sta producendo uno speaker sonos su un altro? Per capirsi meglio la stessa azione della pressione continuata del tasto play/pause? What is the voice command that applies the duplication of the one spekaer sono another one? To better understand the same action of continuously pressing the play / pause button?

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2 years ago
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atps1234Avid Contributor I
asked in Amazon Alexa and Sonos

in a stereo pair using Alexa, can both mics be left on?

Running a stereo pair of ones, set up for Alexa. Can both mics be left on, or can only one be used? Thanks!OB

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2 years ago
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aaciiiContributor II
posted in Amazon Alexa and Sonos

new Alexa move music commands

Just tried the new Alexa “move my music” features outlined here — https://gadgets.ndtv.com/apps/news/amazon-alexa-move-audio-music-echo-devices-update-2600004/amp of course as soon as I try it, Alexa replies:“NOT SUPPORTED ON SONOS” is this feature going to be added?   I’m getting awfully close to selling my 8 Sonos Ones and just getting echo devices!!

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2 years ago
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Potts684Contributor I
posted in Amazon Alexa and Sonos

Sonos speakers won't play via Alexa group (voice command)

I've owned two Sonos ones for 3 years now and I can not get the two to play music via alexa. It simply doesn't work. Countless attempts, no real answer from Sonos on it. I've grouped them together as a group in alexa app (the preferred speaker option for both speakers isn't there anymore, can only select one of the speakers or built in speaker) and it still won't work.It's like it's not compatible despite saying it is. I love the Sonos products for their audio quality but voice integration is very poor and poorly advertised as alexa compatible. I know you can't link alexa products with Sonos in a group but can't understand why the Sonos groups won't work. If anymore has ever got this working I would love to know how, as it just seems like I'm banging my head against a wall. Thanks

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Ken_Griffiths
2 years ago
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janesdsgContributor I
asked in Amazon Alexa and Sonos

Sonos One won't group with other Sonos speakers

I'm trying (and failing) to get my Alexa-enabled Sonos One to play music through my other Sonos speakers (six in all). I've set up a group on the Alexa app (whole house), added devices (all Sonos speakers), added my Alexa device (Sonos One), selected “always” so I don't have to specify each room … and when I ask Alexa to play music it only plays on my Sonos One, the rest of the speakers are silent.I've seen lots of references to setting a preferred speaker but can only find this option on the Sonos One settings and my choices are either “built-in speaker" or, under wifi speakers, my Sonos speaker in the Living Room. The option “Let Alexa choose: Alexa will select speakers in the Whole house ...” is greyed out. Clicking on “Learn more" tells me to go to Devices, select the group I want to change, go to the Preferred Speaker section - and that's where I get stuck, I can't find the Preferred Speaker section.Can anyone help, please. I've been messing about with this for the best part of a

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2 years ago
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HridayanahataContributor I
posted in Amazon Alexa and Sonos

Alexa in Singapore

Is there a reason why Alexa does not support in SG? And while people can play Apple Music using Google Assistant in other devices, Sonos does not have it!

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K
2 years ago
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sitcheyTrending Lyricist I
asked in Amazon Alexa and Sonos

there was a problem adding alexa sonos - Gen 1

HiI have a number of Gen 2 and Gen 1 devices. As a number of my gen 1 devices are fine, I refuse to just scrap them to move to the full app.Up until recently, everything was working fine. I have been using the gen 1 app and have both gen 1 and 2 items working fine.  3 of the gen 2 items had alexa integrated in them.Then over the weekend for some reason my sonos app lost all my devices bar 1.  A quick power reset didn't work so I had to manually reset and connect them again (pain). Now I have all the items back, but I can't get Alexa working on the 3 devices.When I go to add the voice control in the gen 1 app I keep getting a “there was a problem adding alexa” issue. The voice contol button on the sonos devices won't turn on and I can't enable the voice control.I've tried deregistering all the devices on Amazon, deleting the skills in Alexa, but still have the same issue.  The fact that the Alexa app can connect to them tells me that its an issue on the Sonos side.Has anyone any ideas o

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2 years ago
usnavyveteran60
usnavyveteran60Contributor I
posted in Amazon Alexa and Sonos

Disney Character Voices

I would love to have Disney voices instead of Alexa and you could call out say hey Olaf from Frozen or Elsa, Mickey Mouse, and more! Make it more flexible instead of just the plain old Alexa voice and Google Voice be it female or male. Would like it to were you could do your own thing with the voices! 

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Airgetlam
2 years ago
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PJ101Contributor I
posted in Amazon Alexa and Sonos

i moved 5 minutes away and now “alexa is not available in your country”.

I’m in the Netherlands. All accounts & devices are located in the netherlands. Factory reset done multiple times. Alexa was working before. It’s just not recognising my microphone and keeps saying Alexa is not available in your country even though I was using it 2 days ago in the same country..! Now I have a Sonos One that is basically just a Sonos SL..

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UKMedia
2 years ago
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User845984Contributor I
asked in Amazon Alexa and Sonos

Alexa discovers Connect Amp as Roam

I searched the help quite extensively for this issue but didn’t find anything. Nevertheless apologies if I missed something and this has already been answered.I noticed my Echo Spot is no longer controlling my ConnectAmp in the kitchen and on further investigation it seems it now thinks the Connect is a Roam. I have deleted it from the Alexa app and rediscovered it, it still discovers a Roam and won’t control it. I tried renaming it, that didn’t help.Here’s the thing, I did have a Roam for a couple of weeks but returned it as, to be honest, it was a bit crap, constantly losing connection and needing resets. It took ages to get it set up in the Sonos 2 app, whilst leaving all my other devices connected to the Sonos 1 app….so I am guessing this is at the root of the issue. I have, however, removed all the Sonos 2 stuff from phones and laptop.Does anyone have any suggestions short of me completely starting from scratch, removing all my devices from the Sonos app and rediscovering them? 

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Ken_Griffiths
2 years ago
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DavidAlgarveContributor I
asked in Amazon Alexa and Sonos

Arc and Alexa in Portugal

I have a lot of Smart Home devices controlled by Alexa in my home in Portugal.I am now very disappointed to find that my newly purchased Sonos Arc does not have Alexa voice facility.Could anyone advise if the problem is with  Sonos or Amazon Alexa?Thanks.

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D
2 years ago
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ZzyzkContributor I
asked in Amazon Alexa and Sonos

Sonos and Ring Doorbell

I’ve outsmarted myself and need help! I thought it would be cute to have Men at Work play “Who Can It Be Now” when the Ring doorbell is pressed.  Now it’s driving us nuts and I can’t figure out how I set it up so I can stop it. I’m embarrassed to say that not only does the music play, the Hue lights come on and the Alexa devices all make it abundantly clear someone is at my front door. I know, it’s insanity. But if I never hear that song again it’s too soon. Please don’t judge, just help.

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2 years ago
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KanjContributor I
asked in Amazon Alexa and Sonos

There was a problem adding alexa

Hi,Been trying for days to get alexa working on my two Sonos Ones. It had been working reasonably well for a couple of years but recently tried out Google assistant (which I can add just fine) and now when I go to re-set up Alexa in Voice Services in the Sonos S1 App (Huawei Mate 20 Pro, v 11.2.12 - have also tried on another android tablet running the same version of the S1 software with the same results)  after selecting the rooms, I press the black “Sign in to Amazon” button but can’t get any further, only get the grey spinning wheel and then “There was a problem adding Alexa”I’ve tried:Everything from these two threads:Disabling my firewall Signing out of all other Amazon apps on my phone Disabling and reenabling the Alexa Sonos skill Removing the devices and re-adding them in the Alexa App Uninstalling and reinstalling the Sonos and Alexa Apps Power cycling the router and the Sonos devicesI suspect the issue is something to do with the Sonos app not launching the browser to allow

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UKMedia
2 years ago
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bru1987Contributor I
asked in Amazon Alexa and Sonos

Alexa integration with Sonos in Brazil

Dearest employees at Sonos,I can’t state how frustrated I got when I realized, after purchasing a pair of Sonos One (which a friend of mine brought from the US) and connecting to my place in São Paulo, that I could not use the voice assistant Alexa. The cost of the speakers was R$2.3k (which is the equivalent of two monthly minimum wages in my country), too expensive for it not to have this capability.I have seen many people desiring exactly that functionality in the forums here at your website. Therefore, I believe you have a market waiting for that update.Best Regards,Bruno

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2 years ago
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tuls424Contributor I
asked in Amazon Alexa and Sonos

Sonos + Alexa + Spotify in Multiple rooms

Hi there!   I see there are a lot of related topics in the forums, but most are from a few years ago so I’m hoping that there’s an update or two that I can take advantage of.  Here’s the set-up I have in my house:3 Sonos Ones + 1 Sonos Roam in 4 different rooms upstairs 2 Sonos Amps controlling 2 different rooms downstairs (1 amp controls 2 in-wall speakers, and the 2nd amp controls 4 in-wall speakers + 1 sonos sub) Each of these 2 different rooms has one Amazon Echo Dot device used to control these speakers 1 Sonos Connect controlling a 3rd room downstairs (not set-up yet, but will be soon) One amazon echo device in this 3rd room as well I have a Spotify family account with 4 accounts - 1 each for me, my husband, and my 2 kids.  I’d like to be able to:Play a single stream of spotify music throughout the house and/or throughout multiple rooms (this can theoretically be done by grouping rooms together via the sonos amp and/or by grouping rooms together via the alexa app) - this works

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D
2 years ago
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RyanRayContributor I
asked in Amazon Alexa and Sonos

Control the Volume of a Group of Sonos One Speakers using Alexa

I love Sonos products. The sound quality is great. However, I’m having some major problems with the Alexa compatibility. What I want to do is the absolute most basic of tasks for an audio speaker. I want to control the VOLUME, up or down, of all my Sonos One speakers jointly using the integrated Alexa voice assistant. I do not want to make 5 separate volume commands to change the speakers’ volume one by one.Now, I realize this was not possible 2 years ago, according to all the forum posts I’ve seen, but since almost 730 days have gone by since this issue was originally brought to your attention, Sonos, I’m checking in today to see if anyone has found a solution or if Sonos has written the 2 or 3 lines of measly code it would take to allow this simple and basic functionality.Is anyone there and willing to provide support for a customer who has spent in excess of $1,500 to bring your branded products to our entire home?Thank you, Ryan

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melvimbe
2 years ago
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AzertyContributor I
asked in Amazon Alexa and Sonos

How to change the sound volume with Alexa on All sonos speakers, and not only the Sonos that has been activated with Alexa ?

I have tried many ways but it won't work :( it is very annoying as I have 2 Sonos One and 1 beam. I have to change the sound manually with Sonos App.Thank you for your help guys !

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R
2 years ago
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