Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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well... as if my Sonos issues couldn't get any more strange.... I have a managed switch in my living room (STP enabled). The switch is connected via cat6 to my backbone switch and then to my router. Devices connected generally pull a solid 300 MBS on a speed test. Internal traffic moves at near gigE speeds. When I plug my sound bar in to the switch, all traffic gets routed over the Sound Bar's wm0 interface. Internal and Internet traffic slow to about 3-10mbs. Why on earth would the Sound Bar (and how?!) alter the routing tables to make that the desirable path? Is that because the Sound Bar has a lower STP priority than the switch? (If I set the switch to default, it becomes the root STP device). Anyone know how I can keep that from happening?
For a couple weeks now, I am unable to access any music services through my Sonos iOS app. I've tried removing all the music services and rebooted my iPhone as suggested by one of the threads here. However when I now launch Sonos and attempt to add Spotify or Pandora etc, I get an error authorizing any of my accounts.. It wouldn't even bring me to the login page of Spotify.. How do i get around this? I've even tried restarting my router like ten times.. That does not work either..
I live in Ireland but travel regularly to the US so have a US prime account. At home I have unlocator DNS so I can access US Netflix, Amazon Music and video etc. Presently I am using a Bluetooth media receiver through a line in to a Sonos Connect unit so I can listen to Amazon music. I have been onto the sonos website and given it a US state and zip code under my account details but I dont get the Amazon music service showing up in music services. I even deleted the Sonos app on an iPad and downloaded it from the US AppStore but to no avail. Do I need to reset my entire system unplugging all the units and then reregistering it all again? The system was originally set up years ago well before DNS services came along so it would have been registered in Ireland using an old pc which is since long gone. Any thoughts would be gratefully received. Thanks.
About 3times this week the playbar has gone missing and can't be seen from all our Android apps the playbar has a white light on it so it informs it's already been connected but it takes a bit of time to get it back on list the bedroom never drops of list only it seems the playbar the sub which is in same room stops there it's worked ok for a couple of years please help thanks
Hi, I recently installed an access point in my home network. It works just fine, has the same SSID as my main router and uses the IP address 192.168.7.2 (my main router uses 192.168.7.1). I can control my sonos connect units perfectly when connected to the main router, however, when I'm connected to the access point the sonos app can't seem to find any sonos units on my network. Does anybody have an idea what's going wrong? Best regards, Vincent
Hi I have submitted a diag with code 6646978 Problem is pretty simple to fix but very annoying, I have a Play 1 and a Play 3 connected via a bridge. The bridge is connected directly in to my router, I have a wifi access point which is also connected directly to my router. I have read that the groups will reset when there is a power outage but I have not had any power outages for a long time, Is there anything I can do to fix this issue? I recently installed a sonos system for a friend, Bridge, Playbar, sub, 2x play 3, 3x play 1s and haven't had a single reset of the groups, same router and same access point as I have. Thanks for your help.
Diagnostic code 6644366. Two Play 1s. It seems like every other day when I try to operate my Sonos speakers they fail to work. I try checking for software updates, resetting the router, even completely uninstalling and reinstalling the system and sometimes that fixes it, sometimes it doesn't. If it does fix it, I get at most a few days of it working before it starts giving error messages again. I can understand the occasional error but the fact that this keeps happening is immensely frustrating - getting to the point where I feel like giving up on my Sonos speakers and getting some Amazon ones instead. PLEASE HELP. Right now, I'm getting both of the error messages in the subject line when I try to operate the speaker from my phone, and from my Mac it's just not working - like I press play and nothing happens. I've reset my router and "reconnected" the speaker. Thanks, Charlie
Cannot make it work. Music constantly breaks and cannot be heard. I consider myself a technician, but does not look like this works well. Can someone help or so I need to throw my Sonos away? One small device already broke and was happy that I was told that an update makes me be able to use my device which is still working, but it looks like this does not work. Help?!
Looks like I have every single problem there is. I have had Sonos for four years now without a hitch, recently it started dropping out on me (system disappeared in the controller). That means that my controllers will find my units, or only a couple of them. I have android units, iPad and a laptop. Further, once connected (to only a couple of the units) it will not see any of my playlist. It will not connect to spotify. Trying to update it will not, and trying again and again I get every single error message there is (1001, 1101, 1104 etc etc). I tried to update the units one by one (all other units powered off), a couple of the units updated after trying 20 times or so, but some never did I ran my sonos network off of a bridge but decided to change that and run it on the wifi hoping it would take care of my problem, it did not. I tried flushing the DNS (rebooting everything in sequence), it did not help. I changed channel on my router, it did not help. . I contacted support but
I have my music on a NAS drive (USB memory stick); I can find the location in Sonos setup (\\nas\storage\music) and Sonos tries to index the files. However it never stops trying to index and shows the rotating symbol for hours until I give up. Any ideas what I might try next. By the way, the USB memory stick works perfectly with Sonos when plugged into my computer it's only when used as a NAS it fails.
Use of a Bluetooth Plantronics 5200 series headset on my computer will cause the SONOS app on my iPhone to lose its WiFi connection. It cannot reconnect, even after restarting the app, unless I cease use of the headset. Not knowing alot about radio wave spectrum, I would think that there would be a way for vendors' products to avoid conflicts. Any work-around to solve this problem? If SONOS is playing when I pick up the phone, I have to walk to the SONOS speaker to cut the music. I don't mind the walk, but then my headset loses its connection with the PC. (Life sure can be tough, eh? People elsewhere in the world would love to have such problems.)
Hello again. Seems problems never leave me in peace. Any music services get cut off connections. Tried rebooting pullling the plug off switching the channels for both sonos and the router and reauthoring re-adding and probably more. I've done every thing I can think of to fix this problem. regardless how many times I have fixed problems they come back to me periodically. It's playing cat and mouse forever. So stressful. Diagnosis number is 6636486.
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