Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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I get random beeping coming from the two Play5s speakers. It's fairly subtle. It happens when nothing's playing, and it happens when music is playing. There doesn't seem to be a pattern either. Sometimes it'll be fine for an hour and then start. The beeps usually will be in 3 or 5 increments, then pause for 10 - 20 seconds, then start again. We only play Spotify through it. It's been going on for 2-3 months now. I submitted a diagnostic check this morning. 7713633
I've tried to read the posts regarding issues with compatibility of audio outputs from players to audio inputs on Playbar, but couldn't find this specific issue. I have setup a Playbar and SUB to the television, no current need or desire for surround. I purchased a Sony BDPS6700 for playing bluray/dvd/SACD/netflix/amazon. I have a few SACD discs specifically that I really enjoy listening to. I was able to change the audio for bluray/dvd/netflix/amazon output to PCM. And all those sources play through the soundbar fine. But the SACD output only has two options - DSD 2ch and DSD Multi, and I'm not hearing any sound with either. Is this something that can be overcome by an Audio Extractor Converter? Would that allow the SACDs to be played? I would be ok with switching the audio cable from the TV to the Converter when I wanted to play an SACD (as it is infrequent). Just disappointing that I can't enjoy all my music. Thanks for the help! Brett
At least one song is missing from my Music Library in my Sonos system. Oddly, it used to show up and play just fine, but after "Update Music Library Now" completed re-indexing my music, that song disappeared from Sonos. It's still in my iTunes library, and is right next to other songs that are indexed, but for some reason doesn't show up in Sonos anymore. For answers to the questions in https://en.community.sonos.com/troubleshooting-228999/music-library-missing-tracks-5804453 Question 1: Are they being Indexed? YES Question 2. Are they in the correct location? YES Question 3. Are they in a supported format? YES Question 4. Is the Library too Large? NO My diagnostic confirmation code is 7718392
I have read a good deal on this already, but am unable to add my Music folder to the Sonos controller. I have tried the three options: My Music Folder, Another folder or drive..., and Networked Device. None seems to work. When trying the first, 'My Music Folder', I am queried for a password and then get: Unable to add shared folder... My iTunes music is all under my 'Music' folder in my home directory (local to the Mac). My OS is 10.12.5. My Sonos controller is version 7.3.
I have 6 sonos units, 3 1's, a bar, 1 5 G1 and another G2 5, for over a year now and i often move some units around when i have people over. I normally get very good connection on sonosnet. A few days ago i moved the 5 G1 to the garden and grouped it with a 1 unit in kitchen, about 2 meters away with an open doorway in between, and the 5 G2 in the living room, about 10 meters away. The 5 G2 was the master. I got drop outs all night long on the 1 and 5 G1 all night long some lasting a few minutes before audio was restored. Now i normally group these speakers together without issues and the only change was to move the 5 G1 outside which actually places it closer to another unit so i'm a little confused with the drop outs. I've submitted a diagnosis 7716920 and would like someone from Sonos to review and confirm what the issue was. May also be worth pointing out that there were about 20 people milling between the living room, kitchen and garden.
I get random beeping coming from the two Play5s speakers. It's fairly subtle. It happens when nothing's playing, and it happens when music is playing. There doesn't seem to be a pattern either. Sometimes it'll be fine for an hour and then start. The beeps usually will be in 3 or 5 increments, then pause for 10 - 20 seconds, then start again. We only play Spotify through it. It's been going on for 2-3 months now. Any advice? I submitted a diagnostic check this morning. 7713633
Hi Guys I'm not getting much help from Sonos support so I wanted to pick your collective brains. I am running a Sonos setup with the following equipment 3 x Play 5 (G2) 1 x Play 3 1 x Connect AMP - wired to 1 speaker DVD / Media player connected to line in on the Connect AMP Netgear GB L2 switch with all speakers and Connect AMP hard wired. Ubiquity AC AP to connect iPad for the controller. My issue is that we are getting intermittent audio dropouts when using the line in source. We use the DVD player in conjunction with a projector and the line in. Due to the lag we are using the uncompressed mode so its all in sync. I've not configured the wifi in the connect controller to ensure its using the LAN and I've not made any other changes. Is there anything I'm missing here? Should I segment off the network for a private / dedicated Sons LAN? Your thoughts would be appreciated. Cheers Karl
Hi -- I have an unusual issue while streaming Napster on my Sonos system. My internet connection is a T1 (don't ask), so I'm bandwidth limited at 1.5 mbps. When I stream something from napster, it uses the whole 1.5 mbps. When I stream something from SiriusXM, Pandora, or Spotify, it uses much less bandwidth (50-250 kbps, depending), more in line with the actual streaming data rates. Has anyone else seen an issue like this? I know napster doesn't need the whole 1.5 mbps, I'm wondering what's going on.
This seems to be a common issue but I'm yet to find a solution that works for me. I've had Sonos for years with next to no issues. I've just moved into a new house, with a new router etc. and ever since I haven't been able to get Sonos to work. It's not accessing any of the music from my PC. Tried removing and re-adding my music to the music library but it comes up with the error message "unable to add the shared folder to your music library (1002)". I tried turning everything off and back on the the order suggested, no luck. I tried turning off my firewall and it came up with another error message, something to do with the PC not allowing Sonos to access. Tried reinstalling the program, setting up sonos again. I'm out of ideas . Please help, I'm getting very frustrated. Thanks in advance. Diagnostic number 7733354.
I'm having a frequent problem with music cutting short and skipping to the next track on my Sonos system. This problem does not occur when I choose an album on Spotify. Occasionally the Sonos app on my phone or laptop will say that it lost connection with my device. I have tried changing the wifi networks manually several times, and placing it on a fixed rather than auto-changing network. There are no other obvious sources of wifi interference and my connection works fine on all other devices. Diagnostic number: 7733521 Grateful for any assistance with this frustrating problem.
Hi everyone, Every time I open either the Spotify app or sonos app and go to play a song through sonos it just skips to the next song then the next and the next and so fourth nothing's plays. The only work around I have figured out is to reauthorize Spotify each and everytime I come back into the network on my phone. Does anyone know the cause?
I have had a set up for many years 1 Play5, 1Play3 and 3Play1s One of the Play 1s disappeared from the set up a couple of days ago I have tried factory resets but whatever I do the app gets to the point where it finds the Play 1 but then tries to connect but can't Any ideas - its driving me mad as for years all had worked fine
I have a single CONNECT unit connected to home amp and speakers. It's been working fine for the past several years. Recently I've noticed sporadic disconnection of the CONNECT unit. I'd go to the device, remove the power attachment on the back, then reinsert. It would then once again be recognized and play fine. Lately this sporadic behavior is more frequent. I've now noticed the CONNECT unit loses power (i.e. no lights shown on the box) when the disconnection occurs. It works for a short term after I unplug and then re-plug the power. It will run for about 30 minutes then lose power once again. The stereo amp is on the same power circuit and remains powered on even after the CONNECT unit goes dark. I'm thinking the unit may be faulty, but have submitted a diagnosis code below in case it's something I can control. Thank you. Your confirmation number is: 7738267.
Hi, I've been having some issues with my Sonos setup for quite a while now. My system comprises of a Connect, Connect Amp, Play 3 and Play 5. I managed to resolve the issue about 6 months ago by uninstalling my entire system and setting it all up as new again, however in the last few weeks I've started getting issues again namely error messages on screen stating "Unable to Play 'song title' connect lost" or when I use the app some of the Sonos units are not discoverable. I can reset and connect the units or reset my modem and it will sometimes all be fine again for a day or so before the same issues reappears. I have my system set up (I believe) in a boost configuration as I have the Connect hard wired to my modem. Then the other three units are connected over Wifi. I've looked through many topics and videos and followed all the normal trouble shooting such as revising my modem and Sonos channels but the problem still persists. Any advise? Would a Sonos boost unit imp
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