Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,282 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4640 Topics

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DerekCharlesAvid Contributor III
asked in Home theater

Arc - Is This Even Possible?

I wish we could have the option of either adding front 300s or at the very least, being able to control the front side speaker volumes to help create a wider front sound field.  Question is, is this even possible with firmware or software updates or would this require a whole new Arc, which would be ok too.

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N
5 months ago
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lfcbillContributor I
asked in Home theater

why is BBC iplayer audio not supported anymore?

It’s been working fine for over a year and a half and now it is silent and the app tells me it’s not recognised, i can get audio by turning pass through off in my TV (LG A1 OLED) settings but don’t want to have to do that every time as this makes my other devices play in pcm instead of atmos. it’s a Sonos arc with Play 1s as rears and a sub mini.   

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2 months ago
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Mikey67Contributor I
posted in Home theater

Beam to older aquos sharp 70” arc TV.

My tv is older but has hdmi1 arc connection.  I’m only getting stereo pcm from any source I watch. Hulu firetv apple.  Just tried optical hdmi connector.  Still same.  I was sure it was a tv setting issue but idk.  Help!!

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controlav
14 days ago
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Chris CummingsContributor I
posted in Home theater

Sound volume adjusts itself

I have a Samsung frame TV and have paired it with a sonos surround system. Early in 2022 I purchased the TV and then added a sonos arc sound bar, a Sonos Sub and also 2 one SLs to round it out. Everything was working well for several months and then suddenly I am experiencing an irritating problem. For some reason the volume goes down by itself until it eventually is completely mute. If I turn it up it will simply go down slowly until there is no volume at all. The only fix is to unplug the ARC to reboot and it works fine for about a week and then the problem repeats itself. Any thoughts on how to fix this as its getting very irritating.

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J
4 months ago
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ajad26Trending Lyricist I
asked in Home theater

Constant audio delay / out of sync from ONE SL surrounds

So I have been trouble shooting this issue since the first week of November 2022.I have had my setup since June 2022, with no issues until the first week of November.I have an ARC sound bad, gen3 Sub and 2 One SL that I use as surrounds. They area all bonded to the arc in the living room. I have gone through multiple trouble shooting sessions via chat and on the phone as well.The issue: There is an audio delay from the One SL surrounds whenever I am watching TV or streaming audio. The audio from the TV to the Arc is perfect, there is a delay coming from the surrounds only. Whenever I start a session, the audio is in sync for the first 10 or so minutes, and then the delay becomes noticeable. When I change the source, or when I turn off the surrounds and turn them back on immediately in the app, they are in sync again, until 10 or so minutes the delay becomes noticeable. The delay gets worse over time past the 10 minute mark.  Since June I had the the whole system connected via wifi with

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Corry P
1 year ago
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capsulaContributor I
asked in Home theater

Home Theater with Era 300

Hello, I have a Home Theater system made up of Sonos Beam (2nd gen), two Play1s and a Sub Mini, I would like to add two Sonos Era 300s, I wanted to know if it is possible to add them to the system and with what configuration.  Thank you

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1 year ago
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rosedealContributor I
posted in Home theater

SONOS on fully wireless network and Connect:Amp use in surround sound

I have a mostly Gen 2 SONOS system consisting of a Playbar connected via optic to a Samsung Smart TV running over a T-Mobile Home Internet network hub located in a different part of my home. My SONOS system is configured for Home Theater using a Connect:Amp, located in an A//V closet, to connect two ceiling speakers for surround sound. Currently all SONOS devices are connected wireless to the T-Mobile router. The system info in the SONOS app shows the Playbar with (+Sub+LS+RS) but I don’t seem to be getting any of the surround sound from my ceiling speakers. The SONOS setup guide indicates that the Connect:Amp needs to be connected via ethernet cable to the sound bar, in my case the Playbar. And that device should be connected via ethernet to the router. The location of my T-Mobile router does not lend itself to connect directly to the Playbar.My question is: If I connect the Connect:Amp to my Playbar with an ethernet cable should that solve my ceiling speaker issue even though the Pla

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Airgetlam
3 months ago
AjTrek1
AjTrek1
posted in Home theater

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and guides are not affected by the change in surrounds.Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a symmetry of placement distance to the side walls as well. That allows for side firing speakers (that lend support to the upward firing speakers) to project rearward sound reflections to simulate surround when no actual rear speakers are used. Adding Sonos rears relieves the Arc of some of the surround sound reflection duties.My Arc resides in a room 12.5ft (width

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AjTrek1
3 years ago
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dwhite4245Contributor I
asked in Home theater

poor wifi signal on playbar

Hi, I have a sonos home theatre system using a playbar, sub ans two play:1’s. It has been working fine for several years until last week when the playbar suddenly reports a weak connection to wifi causing the system to drop out.I know the the wifi signal in my lounge is great everywhere and especially where the playar is as the tv, blueray and sky boxes have strong wifi connections. I’m suspicious that the playbar wifi receiver is failing so I have obtained a wifi repeater to make sure the platbar is getting a very strong signal. The playbar seems to prefer to connect to my router’s wifi rather than the repeater’s though. I find the sonos app really poor for configuration as it decides for itself what to connect to not giving the user any control. Any suggestion?

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Ken_Griffiths
7 months ago
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loobar23Avid Contributor I
asked in Home theater

Panasonic TX-65JZ1500 and Arc Audio Drop

I’ve had a new Panasonic TV for two weeks. Connected to Arc via eARC using certified HDMI cables. The Sonos room comprises the Arc, wired to router, a Sub (wireless) and two wireless play 1s. There is an annoying issue where the audio drops on the Arc for about five to ten seconds intermittently. It happens once per day, though for the first time it happened twice yesterday, within 30 mins of each other. This is mostly when watching live TV. As it is only once per day, it is quite hard to replicate and test on orther sources (apps on TV, NVidia etc.).This issue did not happen on the replaced TV; one of the reasons for the new TV was to utilise eARC.Any ideas? If a Sonos tech is available, the diag is 808361536.

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Ken_Griffiths
1 year ago
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JSWolf42Trending Lyricist I
asked in Home theater

Lack of Trueplay on iPhone 15 Pro Max

Why is it that all of the iPhone 15 models EXCEPT the iPhone 15 Pro Max allow Trueplay? Given that they IPhone 15 Pro Max has a better microphone then the IPhone SE 2020, I want to redo Trueplay. But I cannot because Sonos decided not to allow it. When is the iPhone 15 Pro Max going to be supported? Support for the other  iPhone 15s came quick. This is disgusting service and I’m highly disappointed in Sonos.

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Airgetlam
4 months ago
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Clark_1701Trending Lyricist I
asked in Home theater

eArc connection between Samsung QN85B and Sonos Beam Gen 2 drops frequently

I have had my Samsung 65” QLED (QN85B) TV connected to my Sonos Beam Gen 2 via eArc for over a year. In the last month, when I turn on the TV, the two units connection is lost. This happens frequently (once a week or so). To resolve, I must turn off the Samsung TV, unplug the Sonos, wait 10 seconds, plug in the Sonos, wait for lights to stop blinking, turn on the TV. Any help would be greatly appreciated.

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W
3 months ago
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mathieuroegiersContributor I
asked in Home theater

SUB setup error

Impossible to connect my sub. I tried all the factory resets, restarting routers, and so on.. First it tells me “Added a sub to your playbar”, and then, when preparing the speakers in this room to work together, it always gives me sub setup problem… Everything is powered and well within router range. I even changed the time and date to the correct setting… My entire system and all products are up to date. It eventually goes to Audio Setup Problem (“your products can be tuned later in the settings from this room”)...When I go to the room afterwards, the only thing I can do is remove the sub. It shows as a ?, and I cannot set it up later.  The system always used to work. After coming home one day, the sub for some reason wasn’t connected anymore, and now does not allow to be reconnected.  Sonos is nice when it works, but the amount of times it makes your blood boil is making this system less and less worth it!!

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Rowena B.
3 years ago
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bradslkTrending Lyricist I
posted in Home theater

Sonos Arc gives no sound with DTS Surround 1.0

Sonos Arc gives no sound with DTS Surround 1.0All other formats working fine, but I have a few high quality movies with mono DTS soundtracks, which just give silence. App says it’s receiving DTS Surround 1.0 but no sound from speaker.Running Plex on NVidia Sheild, eArc connection.

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controlav
1 year ago
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sberjanoContributor I
asked in Home theater

Sub (Gen 3) - way too quiet

Hello!Allow me to start mentioning that I am aware of similar threads in the community (this forum and reddit) but none of the proposed solutions worked for me. :(I have been using ARC for over a year without any issue. I recently added a Sub (gen3) and the result is somewhat disappointing: The sub is too quiet. Less than volume 10 I cannot tell the difference it makes, and even at +15 it is not impressive.My setup:LG OLED CXArc connected via HDMI 2 (earc enabled, bitstream, passthrough)I have multiple HDMI connected via Philips sync box (for the lights) - Apple TV 4k (2022) and a PS5.I have tried removing the sync box completely and plugging the ATV / PS5 directly to the TV with the same results.Sub (gen3)All the cables are certified hdmi 2.1The Sonos App tells me I am properly getting Atmos (ATV) or Dolby 5.1 (PS5). The sound is great, it is just the bass being underwhelmingI have tried placing the sub in different locations, true play on and off dozens of times, player with EQ bass

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Corry P
1 year ago
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danandbravinContributor I
asked in Home theater

syncing playbar with gen3 sub

So I’ve had the playbar for a few years now and for Christmas my wife bought me the subwoofer gen3 and the Sonos one gen 2 but I can’t sync the playbar with the other 2 what do I need to do to get them all to sync together 

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Mr. T
1 year ago
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KopacabanaContributor I
asked in Home theater

WiFi router reset

I'm at my wit's end here.Every so often I have to restart my WiFi router. When that happens, both my surrounds (SLs) disconnect from the Sonos group and it takes me literally hours to reconnect them.I had to reset the router today and I've spent the last two hours trying to reconnect the surrounds - as yet I've been unable to do this despite reading every guide available.Why on Earth do they lose connection to the group? That's just basic stuff and, in my view, a fundamental flaw in the Sonos ecosystem.Right now, I want to throw the whole system out the window and buy Samsung's top dog system!Surely it shouldn't be this difficult and stressful? Can anyone give me a simple fix to sort this mess out?

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Ken_Griffiths
1 year ago
fcarratala
fcarratalaTrending Lyricist I
asked in Home theater

Sonos ARC + LG TV (eARC)

Hi  My Sonos ARC has recently started losing connection to my LG TV every time I turn off/on the tv. (LG 65NANO886) To reconnect i have to redo the complete setup process to obtain again sound from HDMI ARC. Have only turn on the CEC feature for the sound bar for the rest of device is disable. Already have the last software update, but still have the same issues. I have run a diagnostic which is 11742033711. Any help is appreciated.Thanks in advance.

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fcarratala
5 months ago
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samjhathawayContributor I
posted in Home theater

ARC outputting Stereo PCM when playing 4K Blu Ray

Hi all,I recently upgraded my Beam Gen 2 to an Arc and ever since I’m only getting Stereo PCM outputted when I play a 4K Blu Ray that outputs DTS HD. This was working fine on my Beam 2 and it would convert this to PCM Multichannel 7.1.My set up:TV - LG C1 - Passthrough and eArc enabled Sound - Arc, Sub Gen 3, Era 100’s x24K Player - Panasonic DP-UB450EB-K Dolby Atmos works fine but since changing to an Arc it’s only converting DTS HD to stereo PCM.I’ve looked through all the posts on here and it seems a lot of people have had this problem before. I’ve amended my settings on the Blu Ray player but this hasn’t worked.Any help would be greatly appreciated.Thank you 

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K
1 month ago
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ASinghContributor I
asked in Home theater

Arc and Era100 pairing

Hi everyone! I have Sonos Arc and Sub in our family room and Sonos One Gen 2 in two bedrooms respectively. I recently bought two Sonos Era100 for our family room to set them as surround sound speakers. When I go to Arc to  set up surrounds, it only gives me an option to add Sonos One that are set up in both bedrooms. It doesn't give me an option to add Era100. I have tried to factory reset both the Arc and Era 100 and still the same result. What else can I do?

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A
3 months ago
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jeroen3000Contributor I
posted in Home theater

Metallic, tinny, resonant and distorted sound from the Sonos Beam gen 2 in voices / talking

I bought a Beam 2 seven month ago, and the last couple of months the Beam is developing a tinny metalic sound in talking/voice sounds (playing music is still fine, but I think other frequencies are used there,  I am sure there is technical / scientific explanation for it). Here is a sound sample example of it:Sonos- donderdag om 19-33.m4aThis is a clip/fragment from youtube: Sonos Era 300 + Arc & Sub: Ultimate Home Audio Experience? - YouTubeSo I found my self more or less forced to buy another new soundbar from Sonos (Why not another brand?; it was black Friday and I already invested in two subs and 2 Sonos surround boxes which are 1500 euro worth, and I hope it is a rare defect) which does not has that problem (and I did not also perceive that distorted effect at other cheap desktop speakers and other (Sonos) speakers, that I possess ).The distortion was less when I placed the sound bar on soft fabric tissues, but unfortunately that did not solve it enough. Anyone an idea what ki

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K
2 days ago
Cheezy2
Cheezy2Avid Contributor III
asked in Home theater

Speech enhancement of movies

In my living room I use a Sound Bar, Two “Ones” for Surround and a Sub. I have turned on speech enhancement, but it makes little difference. Is there anything else I can do besides selling my Sonos and buying a conventional home theatre setup which will work much better.I am very disappointed that after all these years of people complaining about dialogue on Sonos that nothing has been done to address this.This is the only reason I cannot recommend Sonos to friends and family.

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Corry P
1 month ago
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khaz22Avid Contributor III
asked in Home theater

Arc cutting out while watching TV

I am trying to figure out my mom’s new Arc, and why it would be cutting out while watching TV.  It is working fine while playing music, and two other Beam’s are working fine with their TV’s.  I have not hard wired the Arc yet, but will try that this morning.   The Arc is located far enough away from the router that I do not think this could be a problem.  She has a Samsung Q7 TV which played very nice with the Beam before the Arc arrived.   Any help would be appreciated. 

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A
3 years ago
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Bestever59Contributor I
posted in Home theater

LG oled65cx losing sound

I got the new LG 65CX tv and sonos arc sound bar last July I’m having issues sometimes of losing sound from my sonos arc when I change over the channels on my sky Q box or even when I watch Netflix or the RTÉ player, the sound will eventually come back after 30 seconds or even longer sometimes, I have got on to LG but they are giving me the run around for the last 3 months asking me the same questions and that they are looking into it.

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G
3 years ago
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cht3422Trending Lyricist I
asked in Home theater

Sonos ARC dolby atmos issue in LG OLED TV.

I have just purchased SONOS ARC for my LG OLED G1 SERIES.Everything works perfect but the dolby atmos is not playing inTV.So what i am doing wrong please guide me.i have paid subscriptiion(Top)for Netflix,Amazon,Sony,Hotstar but no dolby atmos for any of these streaming sites.I am receiving only dolby 5.1 digital sound so please help me to solve this issue.Thank you teamChetan

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C
2 years ago
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