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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

20859 Topics

J
jaysevContributor I
asked in Home theater

Is it possible to connect a Sonos Beam to a TV with a RCA digital output port...

I purchased a Sonos Beam and found that it had wires to connect to either an ARC HDMI port or an optical digital audio output port on the TV,  My TV has only an audio digital RCA type port and the analog output ports.  Is there any way to connect using these ports - see image - If not, I will return the Beam. 

2
Paul A
3 years ago
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m1majContributor II
asked in Controllers and Music services

Apple Music content is missing from Albums.

A couple of days ago I went to play an album from my Apple Music library though my Sonos Connect, and could not find it. Looking more closely, I noticed that the “Albums” menu item only contains a tiny fraction of my music library - almost everything is missing. “Recently Added” and “Playlists” both look OK, but “Albums” is bad. I see the same on several controllers: Windows, Mac, iPhone, iPad are all the same. Moreover, in the Windows application, when I visit “Albums”, I can browse it for a short time, and then the application terminates (the window just closes with no error message). My library looks perfectly fine in iTunes and the native Apple Music app. I left it a few days in case it was a transient effect but it persists. I have tried removing the Apple Music service from my system and reconnecting it afresh, but this does not help. I probably need a Sonos support case for this but the web site suggests that I try the forum first. I generated diagnostics 641008197 in case

74
controlav
3 years ago
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brittneyjContributor I
asked in Speakers

Sonos One SL back button issues

I started setting up my SONOS and once I passed the step of plugging it in and finding it. I then moved on to the part of clicking the back button and listening for the chime. The Chime never came and I’m after a wait it sent a message saying “nothing was detected” so I’ve just been trying again. My SONOS has worked before I’m unsure why it’s doing this now. 

6
B
3 years ago
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soh-noseContributor I
posted in Controllers and Music services

Radio stations no longer available - is it from a courtroom problem?

Over the past few months, I’ve noticed that a number of my stored radio stations from Tunein no longer play. I’m listening from the UK.   I’ve seen reference to Tunein “geo blocking” and wondered why this would happen.   Just came across details of this court case which happened at the end of last year and wonder if it gives the explanation…   https://www.bailii.org/ew/cases/EWHC/Ch/2019/2923.html        

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A
3 years ago
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Mungo HungoContributor I
posted in Controllers and Music services

How can I stream my FLAC library without *buffering* issues?

Hi- I have a system that includes two Play 5s, a Play 3, five Play 1s and a bridge.  I can almost always stream music from online stations with no problem.  But my efforts to play my own music have been a disaster for quite some time.  I technically have the ability to play my music library (all of which is in FLAC format), but I rarely can make it through an entire album without buffering problems that cause the system to stop and then skip the track.  The problems are even worse now with the Covid-related national slowdown in internet performance. Admittedly, my system has not been advanced.  It’s consisted of trying to stream my music stored on external hard drives, a desk top, a laptop and a tablet (I’ve tried all of those separately).  Nothing has worked. I’ve read a number of posts about NAS drives, and am wondering if connecting an NAS directly to my router, my bridge or my 1st gen Play 5 would solve the problem.  But every time I try to find a solution, I feel like I’m just

5
M
3 years ago
I
IssaquahContributor I
asked in Advanced setups

Can I connect a CD player to an ARC?

I would love to get an ARC and connect it to my TV via HDMI….BUT in addition, I would like to connect my CD player to the ARC. Can I do that using the OPTICAL connection on the ARC? If not, what is the simplest way to connect a CD player to the Sonos wireless speaker world. I don’t have any wired speakers, so the AMP is not really needed for me.

7
106rallye
3 years ago
D
DujeContributor I
asked in Controllers and Music services

Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

3
Airgetlam
3 years ago
J
jmpage2Contributor I
posted in Components and Architectural

After S2 upgrade my Sonos system is extremely unstable, next steps?

I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify.   Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade.   Devices drop off network L+R device will show a ? for one of the two speakers or only one of the two speakers will play. Alexa mysteriously stops working on devices. Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session. I have rebooted devices multiple times, restarted the app, unpaired and repaired services (Alexa,

10
Mark P
3 years ago
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casadamoutaContributor I
asked in Portable speakers

Cant connect my sonos move to my wifi

Hello, I have one house with WiFi and my 2 sonos one are working well, but i want to listening music near the swimming pool but my wifi dont reach that area so i connect one cable from my router (ROUTER TP-LINK TL-WR940N) to other router in the swimming pool area, the WiFi is working very well there but i cant connect my sonos move to this new WiFi. can someone help me? Best regards, João

7
Mark P
3 years ago
A
an63Contributor I
asked in Controllers and Music services

Sonos 2 app killed my system

Since upgrading to S2 controller (something I thought would be benign) I have the following problems: System no longer compatible - only port is recognised (missing 3 sonos ones) Music library on mac not found In short no music Please help

6
Airgetlam
3 years ago
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seanrobertson6Contributor I
asked in Portable speakers

Trying to connect Sonos Playbar and Move

I have been using the Sonos Move for almost a year and recently purchased the Playbar. I love both of them but they can’t seem to pair. Is this a known issue?   

2
Airgetlam
3 years ago
S
SonosJoJoBaContributor I
posted in Controllers and Music services

playing downloaded music

I have Music downloaded on my iPhone 11. I don’t want to play it through Apple Music, as it is music I already purchased and I don’t want to pay for Apple Music. However there was no option on the browse tab on Sonos to do so. My friend has a Sonos system andSays he does not have a problem playing music downloaded on his iPhone X on his Sonos system. However, when he can next to mine, he cannot do so. Any

5
bockersjv
3 years ago
D
duke6Avid Contributor I
asked in Speakers

Using Sonos One As Wirless PC Speakers on Windows 10?

Is there a way to connect my Windows 10 PC to my Sonos One speakers wirelessley so that I can use them as PC speakers? I’ve just switched over from Amazon Music to Spotify today and found that the Spotify PC app connects to the Sonos One speakers wirelessley, whereas the Amazon PC app wouldn’t even recognise the Sonos One speakers. I’ll be getting a soundbar soon, but in the meantime I’d like to use my Sonos One’s as PC speakers. Moderator note: We updated this article in October 2023 with new information below.For more information on how to use Sonos speakers as PC speakers please have a look at this tutorial on our community.

12
Airgetlam
3 years ago
B
bodalContributor II
asked in Components and Architectural

Problem with upgrade to S2

I have successfully updated to S2 version 12.0.1 by my iPhone. The problem is that i can't update the app on my MAC. When I start the app I get the information that I must update to S2 but when I push the update button nothing happen. I then found out that I am running 11.1 on the MAC and tried to upgrade to 11.2 first. But that does not work either. It downloads the upgrade but during “update the controller” I get an error “unexpected failure”  How could I solve this? And another secondary question, I got the answer from the Swedish support contact that I could start a live chat with SONOS support, but I can't find how I start that?

3
O
3 years ago
A
Austin_AceContributor I
asked in Advanced setups

Grouping across S1 and S2?

I have set up a S1 and S2 network at home. I had a question so I called Sonos phone Tech support and they solved it. During the call I asked a second question and they answered. I hung up and tried their solution to Q2. However, I can’t get it to work and don’t have 30-60 min to wait on hold to talk to live person again. Community please help.   Here is what I was told by Sonos Tech Phone Rep.  I CAN attached my Gen 2 Play 5 to both my S1 and S2 networks. Then in my S1 network I can GROUP my Play5 (S1 and S2) with my legacy Connect (S1).  Now close S1 and open S2. Now when I stream something via S2 to the Play5 the old Connect will get the same stream.  This sounds great and solves a set up problems. But this was just a discussion with Sonos Tech. We did not discuss how to pair one item to two networks.   After the call, I was confident I would just use “add product” button in S1 to add my Play5 gen 2 back to the old S1 network. Play5 is already on S2 network. PROBLEM: Can’t get S1 t

3
A
3 years ago
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chrisOVAvid Contributor I
posted in Controllers and Music services

Sonos S2 Slow Functionality

Ever since the update to the S2 controller on iOS, functionality seems painfully slow. Amazon music, for example, is particularly slow to render album artwork and there is a significant delay in initiating playback. Same with other services. I have fast wifi and my system is wired in on Sonosnet, so not reliant on my own wifi network.  Anyone else noticed similar slow functionality with S2? Bit disappointed to be honest.       

18
X
3 years ago
K
KeithR2Contributor I
asked in Home theater

How to setup Arc with TV stand

Hello- I am looking to purchase an Arc. I currently have a LG 65” on matching brand stand, but set on top of a piece of furniture. There is 2.5” from the tabletop to the bottom of the screen. The Arc seems to be 3.4” tall. While the Arc will be placed in front of the stand, I am worried it will block the bottom part of screen. Any good solutions without mounting the LG to the wall? Thanks!  

2
R
3 years ago
Juan In 7.8 Billion
Juan In 7.8 BillionAvid Contributor I
asked in Portable speakers

Stereo Pair - Play 5 With A Five

I just got a Sonos 5 delivered yesterday and already have a Sonos Play 5 (2nd generation). i tried to Stereo Pair them on the Sonos app and it does not seem to work. I was really looking forward to the stereo pair and assumed they were compatible.    Can I Stereo Pair a Play 5 with a Sonos Five?   I think i already know the answer and they are considered two different products.   Thank you,   Juan  

8
Juan In 7.8 Billion
3 years ago
J
John-1234Contributor I
asked in Home theater

Sub buzzing/rattling during very low frequency scene.

Hi, I’m wondering if anyone can test this tv show and let me know if their sub buzzes/rattles during a specific scene. In Westworld Season 3 Episode 1 about 23 minutes in is a scene where Bernard is diagnosing himself. There is a really low frequency being played during this scene that causes my sub to make an awful buzz/rattle noise. I’m wondering if it’s just my sub or if it happens for everyone. I tried checking and there doesn’t appear to be anything loose inside the sub and other content sounds fine as far as I can tell. I’ve reset the EQ and turned off true play and it still rattles during this scene. The volume is only set to about 15% or so. I tried talking with chat support and sent them video proof of the problem and also sent in diagnostics.  They said the diagnostic shows nothing wrong and told me to post here for help(which I find very unhelpful by the way).    Thanks in advance!

9
Paul A
3 years ago
J
jackson023Contributor I
asked in Home theater

Connect Sonos Beam Wirelessly to TV

Is it possible to connect my TV wirelessly to my Beam, my Beam is connected to 2 Sonos Ones also. (Technically I don’t have a TV, my Beam is connected to my laptop but don’t this it makes a difference. To connect the beam to my laptop I use the optical adapter connected to an external soundcard and into my laptop, works great but looking to take it wireless)

3
Airgetlam
3 years ago
R
RopeadopeContributor I
posted in Components and Architectural

Return shipping label - do they exist?

I’ve communicated several times with Sonos CS, email and phone.   I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing!  I’m beginning to think I’m being worn down so I just go away.  Anyone else having this issue?  

15
N
3 years ago
J
jgifa1Contributor I
posted in Controllers and Music services

ANNOYING TUNE IN ADVERTS APPEARING RANDOMLY THROUGH OUT STATIONS

THIS HAS JUST STARTED AND IS A PAIN IN THE NECK. DO I HAVE TO USE TUNE IN OR CAN I GET OTHER STREAMING SERVICES THROUGH SONOS  - IT SEEMS ALL MY STATIONS SO THROUGH TUNE IN  AND I GET ADVERTS  INTERRUPTING MUSIC/ TALK SHOWS AT ANY TIME. IT IS REALLY ANNOYING.

8
106rallye
3 years ago
M
mailsubrahmanyaContributor I
asked in Home theater

beam crackling sound.

My beam started getting crackling sound after using it after sometime.. i removed tuning after seeing the suggestions from the forums but still the issue remains the same.. diagnostic information number is 2011239240   please advise    Regards. Rajesh

6
A
3 years ago
K
KLRBEEContributor I
asked in Controllers and Music services

S2 Thumbs disappeared on Android Amazon Music.

Upgraded to S2 on my Android, Thumbs up down disappeared.  Can Add Song to Sonos Playlist but no option for thumbs down.

1
C
3 years ago
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EdvardRContributor I
asked in Components and Architectural

Switching between different systems - lag

I am using Sonos at home and in my office - when I go from one network to another, the previous network’s speakers are showing for many minutes, until the list is refreshed.  This wasn’t an issue a few months ago - I do this switch every work day, and now it has become a problem. I can’t find a way to force a refresh of devices. Very annoying - Even if I have been on the network for a good while (hours), and open the app, the list is still showing the devices from my previous network.

3
Simon B
3 years ago
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