Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28774 Topics
P
plHammerContributor I
posted in Components and Architectural
In-Ceiling Speaker Placement

Hello, I have a new single story ranch home that I want to equip with in ceiling Sonos speakers. Looking for some guidance on 6” or 8” and what is the optimal number of speakers + placement in order to cover the living room, kitchen area, sunroom, and all 3 bedrooms.  For the living room I already have Sonos Arc, sub, and 2 One SLs (might need to move these to another room for lack of where to place cleanly without cables showing).I appreciate all suggestions!  

1192
Airgetlam
5 months ago
M
Mudder2323Contributor I
asked in Speakers
Set up on different wifi

We have a Sonos system set up in our house and it works great. I am trying to set up a new system in our motorhome on a different wifi system (Starlink) and am unable to figure out how to do this. I do not want the motorhome system on our house wifi as we travel, hence the Starlink. How do I do this?

942
M
5 months ago
B
billiejoe87Chromatic Producer I
asked in Home theater
Sonos ARC + LG G4 eARC Issue

Hi all,Took delivery of a 77” LG G4 2 days ago.There is an eARC issue I am experiencing specifically with Dolby & DTS content when reverting to Multichannel PCM 5.1 using external devices.Basically, if I am playing something in Dolby Atmos on the Apple TV for example & then switch over to a device which is set to Multichannel PCM 5.1 (Like the Nintendo Switch surround sound setting), I will have no audio on the Nintendo Switch until either turning the TV off and back on again or completely powering off the apple tv which then seems to release the audio for the Nintendo Switch.Like I said earlier, this only happens when you are playing or have just played Dolby/DTS content on an external device and then while that device is still turned on you switch inputs to another external device. It doesn’t happen with Stereo, Multichannel PCM 7.1 or any other format, which makes me thing it’s an LG firmware bug causing it.Anyone else here with an LG G4, Sonos ARC, Apple TV 4K & PS5/Nin

8972
B
5 months ago
C
CPash84Contributor II
posted in Controllers and Music services
Sonos S2 App May 24 Update

I appreciate the efforts with new App, but the Home Screen now feels really busy.  I'd like to see more customisable options eg being able to move or change the Search & Browse Bar. I don't like the full width bar above the Room/Playing section. It feels too busy at the bottom now. For me, an always there, Magnifying Glass Symbol next to the Profile and Settings Symbols would suffice.   I was really hoping the new App would introduce more EQ options eg Addition of Mid Range Slider along side Treble and Bass.  I understand some functionality is currently missing that existed in the previous version. I hope to see these options return very soon. 

672
E
5 months ago
C
CPash84Contributor II
posted in Home theater
Feature Request: TV Set Top Box

With the new App Update now released, our thoughts will be turning to the likely upcoming release of the Headphones. Another rumoured new product for Sonos is a Set Top Box.  You might question the benefits of this device with an already busy market of Streaming boxes and Sticks eg Apple, Amazon, Roku etc. What I'm really hoping is Sonos sees this device as the gateway to Sonos Wireless Home Cinema.  What I really would like to see, is for the Set Top Box to allow for wireless connectivity to Speakers for TV Audio (not just Soundbar).  I listen to more music than I do watch movies and I prefer the Stereo Seperation and wide sound stage of 2 Speakers rather than that of what a Sonos Soundbar produces.  And I don't want multiple devices up front to accommodate different needs eg Soundbar for TV, Speakers for Music. This technology already exists, as seen with Apple, Amazon, Samsung etc providing wireless Home Cinema. How can they do it? Because they have the hardware (TV, Stick, Box) to

4622
C
4 months ago
E
ElCapelleContributor I
asked in Speakers
Spectrum Router dropping speakers

I just purchased and did initial setup of my first Sonos speakers 🎶 They worked, but then some of the products started not showing up in System. I reached out to support and it’s the known router issue (SAX1V1S). a few questions…They speakers are all currently displaying in my system.  will they continue to randomly drop off?  (the more important question)… I’m nervous about getting a router and connecting it to the current spectrum modem and having it work with Spectrum, and with Sonos. Can anyone recommend one they’ve gotten that has been successful, and can you share your process with the setup?Thank you!

1312
A
3 months ago
Y
YounghusbandContributor I
asked in Controllers and Music services
increments of volume on ios

I’m sure I once came across a setting where i could control the increments on volume when pressing volume on my iPhone. For instance a press would be 1,5 or 10 % increments. I’ve searched high and low for that setting but cannot find it. The steps are far too large, especially at very low volumes. 

942
Y
5 months ago
Z
zebulonContributor I
asked in Controllers and Music services
Sonos Radio

Les stations de radiofrance ne semblent plus accessibles dans Sonos radio. Les stations ajoutées aux favoris ne répondent plus et je ne les retrouve plus dans la liste des stations proposées par Sonos.

382
Z
5 months ago
A
Anonymous
asked in Speakers
Split system Auto Updating

I run a split S1 / S2 setup primarily as I have found that a stereo Play:3 pair runs much more smoothly on S2. I have a Move and Amp on S2 with no issues. This morning I went to play my Play:3 pair and the S1 App window defaulted to direct me to the S2 app. I contacted chat and Alex advised that the Play:3 pair were on the S2 app. Strange I thought as I had not elected to upgrade.It seems after two attempts to downgrade the Play:3 to S1 they auto update to S2 without any user interaction.The stereo pair are running on S2 and will just have to see how it goes as they have in the past they started getting laggy and that is both wired and wireless.It would seem that some update has been pushed out and auto updating anything on S1.Now: Version: 16.1.1 (build 78152020)  

882
A
5 months ago
M
mdpetermanTrending Lyricist I
posted in Controllers and Music services
New iPad App Experience (plus some iOS feedback too)

I upgraded two of my iPads to the new Sonos app release, and while I am not facing the challenges that many are facing, I do find the UI “looks” good but doesn’t “feel” good. iOS/iPadOS apps are supposed to feel native to the platform - that's why Apple provides robust APIs for UI design. The old app, while not perfect at least adhered to some design principals of iOS apps like the navigation bar at the bottom with the 5 buttons. That is now gone in the iPadOS and iPhone app. It makes no sense! This app does not feel at home on iOS/iPadOS anymore. I don’t want the app to be the same across all OSes - I want the app to feel at home on the devices I use it on. It should have a different design for Android and feel like an android app. It should feel like a Windows app on Windows, and macOS app on macOS. I get companies one this “write once run everywhere” cheap way of development but it sucks for users.  One other thing on iPadOS - why is the “Your System” stuff a super-wide bar at the b

882
press250
4 months ago
J
JaycounetContributor I
posted in Controllers and Music services
how to manage alarms on the new app ?

Can't seem to find the fonction on my Android phone. Can someone help ?

682
L
5 months ago
C
Charles_50Contributor I
posted in Home theater
Placement of Beam

My TV is recessed into the wall and it’s eye level when sitting -- about 20 inches off the floor. can I place a Beam below it on a shelf? My other option would be to mount ti above the TV. In either case, the Beam would be above or below ear level.

502
Stanley_4
5 months ago
R
RonC089Contributor I
posted in Portable speakers
move 2 as first speaker? Future vinyl use

I just moved to a new place and i’m looking for a first speaker. Since the budget isn’t gigantic i was thinking for a few years to buy a move 2 put it ob my kitchen island that also connects to my living room. It was that or 2 x Era 100. Now my second question, if i buy the move 2 does it have a line in for a future vinyl player? Or can i later on connect a Era 100 to my vinyl player and let it stream to a Move 2 in another room?

642
T
5 months ago
D
dmbyrnesEnthusiast I
asked in Controllers and Music services
Itunes Music Library - where is it?

Just updated the Sonos app on my ipad, and do not see a way to link to my itunes music library. How can I do this?

5102
I
3 months ago
H
Henrik HContributor I
posted in Controllers and Music services
how set alarm

With the updated APP I’m not able to set or cancek alarm. How do I do it?

1062
H
5 months ago
J
JphgTrending Lyricist I
posted in Controllers and Music services
app upgrade - system not found

I updated the Sonos app today and now have lost all my connected devices.

732
I
5 months ago
P
PiGiContributor I
posted in Components and Architectural
New App. Can't connect to system

Updated to 80.00. Can’t connect to my system (1 Play:1 two Play:3 in stereo; Boost; iPhone 15; iPad pro). Resetted everything and reinstalling. Initially worked, but after a while couldn’t connect anymore. Very disappointed. My system can’t play now.

992
T
5 months ago
H
hicks2468Contributor I
posted in Controllers and Music services
EQ on May update

On the update that was pushed out today, it doesn’t seem that I can access the eq by clicking on the volume.  I hope that I’m missing something and I don’t have to go into the settings to make these changes.

532
C
5 months ago
K
keithhuAvid Contributor I
posted in Controllers and Music services
New web app: services not showing

I’m only seeing Spotify and Sonos Radio.  Anyone else?I have to say it looks pretty sharp, a good start, but gotta display my services!

1362
webmink
5 months ago
S
scroogemcgrewContributor II
posted in Controllers and Music services
SOnos APP

For some reason the new Sonos App is not showing as available in the Play Store here in the UK? Has anyone else not been able to download it?

492
C
5 months ago
S
stein067Enthusiast I
posted in Controllers and Music services
Tactics to get Sonos to fix new app

Like many, I am an absolute hater of the new app.  My main gripe is the loss of even basic functionality for local music libraries but there are plenty of other reasons.  I am starting my own campaign of posting the lowest ratings possible of the new app and of the Sonos system in general until it is fixed.  For instance, I just posted a one star rating (which is the lowest possible) in the Apple App Store for the new Sonos App with the review to avoid the app and the Sonos system.  Plan on doing the same in other locations.  I was also planning on blitzing Sonos support phone and chat lines with complaints.  And an easy thing to do is to send multiple emails to ceo@sonos.com with complaints about the new app.  I don’t know why Sonos thinks that it is OK to remove so much functionality without input from current users.  Disrespectful!

1462
C
5 months ago
R
Rickey RocketContributor II
posted in Controllers and Music services
Not happy

I've had it with this terrible company I had hopes that maybe updating their app would fix some of their rent issues with their compatibility their connectivity their playability basically everything involved with their product but they just made everything worse as always support is not existent and talks to you in loops and help you do anything and starts to blame their connectivity issues on everything from your device your Wi-Fi and where you live it's ridiculous. I hate having to just throw these away since it's been thousands of dollars on them but I've got numerous Sonos speakers a bunch of play five generation twos couple of beams the amp the subwoofer but I'm done with his trash company Morris mistake of my life buying the stuff  Moderator Note: Modified in accordance with the Community Code of Conduct.

1142
R
5 months ago
R
r_johnstonContributor I
asked in Controllers and Music services
sign in issue

hi I’m trying to install & use sonos2 app. I’m being asked to sign in using an email address that I dont recognise nor have password for. How do I solve this?

1172
D
4 months ago
D
DFW MikeContributor I
asked in Home theater
Since 4/29 speakers have worked intermittently and/or flutter.

Since 4/29 I get no sound out of my ARC speakers on both TVs. Once it worked but only once. When playing music the speakers in the bedrooms would not put out sound or would flutter in and out. Other speakers would work. Then some of those would have similar issues. Today, tried to stop music (pushing the appropriate button) and it would not stop. Then eventually it would.Mentioned this to a friend who said he has been experiencing the same issues for the same amount of time.I check settings and the app is not telling me anything wrong/needs to be fixed. Other than asking me if I want to Tune <speaker> with Trueplay. Given that was released some time ago I concluded that likely is not the cause of what I am experiencing.My friend mentioned that he got a message about a new app (May 7th I read) and thought the release of that could be causing the issues. Seems if two different people in two different locations experiencing the same issues during the same timeframe that there must b

502
Stanley_4
5 months ago
F
Fabien87Contributor I
asked in Controllers and Music services
widgets

Hat die neue App wirklich keine Widgets?? Moderator Edit - Translation by Google: Does the new app really have no widgets?

6062
R
4 months ago
Terms & ConditionsCookie settings