The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1423 Topics

Corry P
Corry PSonos Staff
published in General feedback and conversation

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these

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JbrinnonContributor I
asked in General feedback and conversation

New App Upgrade

Has anybody heard of the app upgrade is being backed out due to all the issues or if Fixes are being put in place? A lot of issues with the new app upgrade.

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29 minutes ago
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stein067Avid Contributor I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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30 minutes ago
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chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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35 minutes ago
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tsdsContributor I
asked in General feedback and conversation

horrible update to app

sonos what have you done ? the app was working fine - now a nightmare no group volume can’t shut music off in one room no sleep timer very very disappointed  

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37 minutes ago
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GuitarSuperstarMaestro
posted in General feedback and conversation

Can Sonos Recover From This?

So it has been about two days since the launch of the new Sonos app. Judging by the number of negative posts on this community forum and on the Sonos subreddit, I think it is pretty safe to say that the app launch has been a pretty massive failure.This is a very critical moment for Sonos. The Sonos app is the core of their ecosystem. I can imagine tensions are running high at the Sonos headquarters as they try to figure out what went wrong and how they need to respond. A moment like this can sometimes be the beginning of the end for a company and Sonos knows this.Consumer trust is the most important thing a company needs to remain successful and to grow. Sonos dropped the ball with the new app and has lost the trust of many new and loyal customers. And the timing cannot be any worse with the upcoming release of their new headphones.So what does Sonos need to do next? What kind of response would ease your anger and frustrations? How much time are you willing to give Sonos to bring back

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37 minutes ago
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jejacksonContributor I
posted in General feedback and conversation

Worst Product

Sonos is the worst speaker system I have ever owned!   I’ve invested thousands of dollars in their speakers, and have constant issues with them.  The speakers don’t connect, cut out, you have to reset, go from computer to phone it's a constant struggle to use them.  I would not recommend a single one of these speakers to anyone.  I highly encourage if you have the same issues to contact Better Business and Consumer Reports.   For the amount of money you pay, it is not a simple plug and play, the process to play anything is very cumbersome.  There are far superior products on the market, cheaper and easier to use. 

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41 minutes ago
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Mole48Contributor I
asked in General feedback and conversation

setting the sleep timer

Am I alone in finding the sleep timer function has disappeared with the latest update?

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45 minutes ago
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Boa60Contributor I
asked in General feedback and conversation

New Sonos App

Why break something that isn’t broken? So far the new app is less user friendly  and can NOT do what S2 did! Where are my Sonos Playlists?  

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1 hour ago
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Shakenblakeb6Contributor I
posted in General feedback and conversation

Sonos Update Removes Android Widget without Warning

Sonos updated its app to give it a facelift and in the process removed the Widget that made it easier to control the volume and sonos products. Because Sonos just loves making things more difficult . . . No remote, no widget, no iOS for tru play . . . . 

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2 hours ago
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TaracrutchfieldContributor I
asked in General feedback and conversation

Interested for reviewing a Sonos product

ToThe Developer of the CommunitySonos Greetings, It is my honor and pleasure to be a member of the community. I have a tech website and I am very excited to review a Sonos product on my site here. Could you please let me know may I go ahead for reviewing? I shall be eagerly waiting for your feedback. Thanks!Tara

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2 hours ago
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BMorrisContributor I
posted in General feedback and conversation

“New” App update May ‘24

I don’t care about new looks. I don’t care about missing features. I only care that none of the user ‘buttons’; play, stop, FF, work after Play is pushed once. Can’t even stop music without using physical buttons on speakers. Have deleted app and reinstalled multiple times, nothing! Have rebooted phone, nothing!Absolutely ZERO customer service! Can’t “chat” with the Sonos idiot bot! Can’t call! No email!Typical update from a bad company with bad products. 

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3 hours ago
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wwoodyContributor I
posted in General feedback and conversation

Has any fix been offered by Sonos?

What is going on? Clearly there is a shared issue regarding connecting to sonos post the app update. I can’t even send a diagnostics report, let alone manage my networks. I’ve rebooted everything, disconnected speakers, reset apps, etc and nothing is working. And the 60 mintue wait time for support isn’t helpful. Chat support didn’t provide any help.I’d appreciate some sort of status update or fix from Sonos please.

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3 hours ago
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TheBravoCContributor II
asked in Owners café

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App

Email Sonos CEO ( ceo@sonos.com ) No Alarm or Sleep Timer on New App and can’t download Old App 

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3 hours ago
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Wazzer150864Contributor II
asked in General feedback and conversation

New App: Why Sonos, Why!

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

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3 hours ago
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SewnossContributor III
posted in General feedback and conversation

Director's stock dump courage before car crash update

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

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4 hours ago
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JRE starContributor I
posted in Owners café

New app

What is going on with Sonos? The new app is awful. No queue or alarm facility. How can this huge company think this is a good idea. Wish I hadn’t updated it now unless I’m missing something. Sonos please sort it out. Ruining the Sonos experience. 

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5 hours ago
BOL74
BOL74Avid Contributor I
posted in General feedback and conversation

Can't add new product in The New App

Hi folksAnyone have problem add a new speaker to the app? I just upgrade from the Playbase to a Ray…and the app crashes and i’m stuck. Anyone have the same issue….and yes…i try add the Playbase again but the app crash here as well. I have been in contact with Sonos support,but they could not help me…they say i might just wait a few days utill they have fix the problem.Have a Good Day👍

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5 hours ago
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klrmlrContributor I
asked in General feedback and conversation

How to revert to the last app version?

The new app is horrible. I wish I hadn’t had auto update turned on and could still use the old app. Anyone know how to revert back to the previous app? 

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6 hours ago
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PMXContributor I
posted in General feedback and conversation

Sammel-Thread über externe News zum katastrophalen Update

Ich fang mal an: »New Sonos app breaks accessibility for visually impaired users, here’s what this advocate recommends«https://9to5mac.com/2024/05/09/new-sonos-app-breaks-accessibility-for-visually-impaired/ »Der neuen Sonos-App fehlen etliche Lautsprecher-Funktionen«https://www.golem.de/news/hersteller-bestaetigt-offiziell-der-neuen-sonos-app-fehlen-etliche-lautsprecher-funktionen-2405-184977.html »Haufenweise Probleme: Sonos-User klagen über neue Smartphone-App«https://www.computerbild.de/artikel/cb-News-Lautsprecher-Sonos-User-klagen-ueber-neue-Smartphone-App-38444643.html»Sonos-Update löscht LautsprecherfunktionenPer Softwareupdate hat Sonos viele seiner Kunden gegen sich aufgebracht. Das Unternehmen spricht von einem »mutigen« Schritt, Nutzer vermissen lieb gewonnene Funktionen.«https://www.spiegel.de/netzwelt/apps/sonos-software-update-killt-lautsprecherfunktionen-a-06d669dd-d649-4482-a2e4-277f6ac4e130 »Neue Sonos-App sorgt für Kopfschütteln: Kunden sollen Monate warten«https://w

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6 hours ago
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Kunst.fransContributor I
asked in General feedback and conversation

the new sonos app

The new app is a complete slap in the face of the user and it renders the expensive Sonos equipment virtually useless. The previous app may not have been always user friendly but we have learnt to wiork with it to satisfaction.  The new app is horrible and i would never recommend the system to anybody before the old app is reinstated or somethong workable is produced.

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7 hours ago
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Grahammicro7Trending Lyricist I
asked in Owners café

were is the live chat and phone surport no one picks up phone after 75 mins no one replys via live chat

No one picks up the phone after 75 mins  yesturday 95 in q no one reply’s to live chat it’s disgusting

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7 hours ago
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Woodie52Contributor I
asked in General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

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8 hours ago
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cmackayContributor II
posted in General feedback and conversation

Sonos app - loss of functionality

The new SONOS app is horrible.  I cannot believe it has been released without the Alarm function!!  I can live with all the other removals but for DAILY ALARMS people use to wake up to go to work SONOS did not believe were basic or important enough to include in their new, “better” app.This is treating loyal, some might say long-suffering, users spending significant amounts of money on their high priced equipment with disdain.  I am SO upset with SONOS for doing this.Their recommendation to just go use another computer (Windows or Mac) to do this assumes everyone has a computer to do that on.  Most people don’t, and those that do it may be a work computer locked down and unable to sort this.What if I had an alarm set for 5am and now every day I have to wake up at 5am because SONOS hate their customers?  This is RUBBISH!!!  As for the rest of it, like removing sleep timers, Android widgets, volume controls, etc. again, it treats SONOS CUSTOMERS like rubbish.SONOS - give us the ability t

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8 hours ago
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TheMusicContributor II
asked in General feedback and conversation

Revert App on App Store?

I just got screwed for tomorrow. I use the Sonos speaker in my room as my alarm with my phone to control, and once I updated to the new app, that was the end of that. No ability to add, edit or adjust alarms from the new phone app. I do not have a desktop app which is support’s idea of a workaround for releasing an unfinished app with no way to revert the old app..? The workaround should be to revert and wait till the app has the same or better functionality. If I had the option to revert to the old app on the App Store this would not have been an issue.  Please let us all go back until this app has parity with the old app (at least!).

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8 hours ago
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