Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,082 Topics
  • 24,163 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3082 Topics

BCM
BCM
posted in Amazon Alexa and Sonos

Alexa won't play Amazon Music

Tried to get Alexa to play a song and she says "Playing song on Amazon Music. Sorry device is offline." First, how do you fix this? Second, why can't this Sonos One work with Alexa for more than a few days? It's been a year long lesson in frustration with this thing.

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BCM
5 years ago
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da1bearsfanContributor I
asked in Amazon Alexa and Sonos

Play Music on Alexa Echo and Sonos One, Simultaneously?

Hi there -- I recently bought an Amazon Echo and paired it with my Sonos One speaker. Now, I can give voice commands to the Echo to play music on the Sonos speaker, which is great. However, I was curious to see if both speakers can play the music I tell Alexa to play, but at the same time. It would be cool to create a 'surround sound' type of situation, as it currently only plays on one speaker at a time. Would love to see if this is a possibility, thanks!

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melvimbe
5 years ago
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irunfreeContributor I
posted in Amazon Alexa and Sonos

Voice Control WITHOUT Alexa

I just want voice control for simple things like volume control, skip, repeat, play, pause, etc. Not interested in all the other stuff and actually got rid of Alexa's to get Sonos and have no interest in linking Sonos to Alexa account for what should be obvious reason... Can Sonos please consider adding this for Sonos One, the mic is there, why not?? I would buy more for the rest of our rooms but right now I am not sold on this being the speakers I invest in.

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melvimbe
5 years ago
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J-manCollaborator I
posted in Amazon Alexa and Sonos

Can't play KNX 1070 From Radio.com on Sonos Using Alexa, Oct 7 2018

I can't get Alexa to play "KNX 1070 NewsRadio on Radio.com in the Kitchen" on my Sonos player in the kitchen. I CAN get it to play on my Echo Dot. I've updated to the latest Sonos version 9.1. I uninstalled and reinstalled radio.com on my Sonos. I uninstalled and reinstalled the Sonos Skill and radio.com skill on my Alexa. I even tried asking Alexa to "open Radio dot com" then play KNX 1070 NewsRadio in the kitchen," still won't work. Alexa won't recognized the command when I try to play it on the Sonos. Any advice on how to get Alexa to play this station on my Sonos?

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J
5 years ago
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pjsec1Contributor I
posted in Amazon Alexa and Sonos

Alexa talks over beginning of track

When I ask Alexa to play a track, it acknowledges the request vocally but the music starts before Alexa has finished its acknowledgement. So the first fre notes are masked. Any way to pause the beginning of the music until Slexa has finished talking?

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P
5 years ago
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fdsljfsaAvid Contributor I
posted in Amazon Alexa and Sonos

Alexa completely useless? Here is a review of what it can't do ! Also - help requested to configure location

Hi, Is it just me or Alexa is an uterly useless assistant? I have been using my phone's Google Assistant for the past few years and assumed it was amongst the least performing ones since it came after Siri and Alexa. Oh boy was I wrong it seems! I have 9 Sonos systems, 4 of which are Sonos One. I was very excited at the idea of controlling my speakers with my voice. It took many more months for this feature to arrive in Canada, but it finally did. Setting it up has been a puzzling challenge. Critique: - For a start, I can't specify the location of my speakers (address). Every time I try to configure the address and press "save", I get an error message that stated: "We're sorry. We weren't able to update the address associated with this device. Please check your network connectivity and try again later". My network connectivity is fine, Alexa, thank you. This has been going on for months. Whenever I ask for the weather, it gives me the weather in Westlake, Wa. Worst, I ca

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chicks
5 years ago
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smarcusContributor I
posted in Amazon Alexa and Sonos

Alexa not discovering sonos

I am using the google mesh WiFi with a Sonos boost. Alexa is enabled. When I ask Alexa to discover devices she does not find any.

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Smilja
5 years ago
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brik74Trending Lyricist I
posted in Amazon Alexa and Sonos

Spotify no longer working on Sonos One

Sonos One in the bathroom, my wife likes to talk to it and tell it to play her favorite Ed Sheeran songs while she's getting ready for work. The past few days, she asks Alexa to play Ed Sheeran on Spotify and gets no response, only silence. This was working fine until the past few days. Any ideas?

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B
5 years ago
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rthillmaContributor I
posted in Amazon Alexa and Sonos

When will Sonos voices services be available in Luxembourg?

[b]When will Sonos voices services be available in Luxembourg?[/b]

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L
5 years ago
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anlataoContributor I
posted in Amazon Alexa and Sonos

Help!! Sonos doesn't play Alexa's command!

I followed all the instructions to set up sonos in Alexa app. I said: "Alexa, play Adele in the playroom", Alexa also responded that "playing adele from spotfly in the playroom". However, the sonos in the playroom is not playing any music. What is wrong with that? I unplugged and plugged both my sonos speaker and echo dot devices!

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Keith N
5 years ago
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HuhoContributor I
asked in Amazon Alexa and Sonos

Sonos Beam : Return to TV

Ryan S or anyone who works at Sonos, its inconvenient to have to say “switch to tv” every time we want the Beam to play tv sound. Since the soundbar is first and foremost for Tv, can you default the Beam to automatically switch itself back to Tv mode after playing music? That would create a more seamless experience

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I
5 years ago
itsjustme
itsjustmeContributor I
asked in Amazon Alexa and Sonos

Alexa Will Not Recognize Sonos Play 1

No matter what I do to install Alexa, Play 1 will not show online. It is not discoverable. I disconnected my Sonos account from Alexa and then rejoined it to see if that solution would work. Not. But it is showing in my devices. Ran diagnostic 1764600812 Pics attached.

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itsjustme
5 years ago
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gthibo1Contributor I
posted in Amazon Alexa and Sonos

Alexas group volume control with Sonos.

When will a voice controller be able to control the volume of my grouped rooms? Will purchase a voice controller (Alexis, Google, etc) when one of them can control my Sonos grouped rooms We rarely play play just one room. Useless tool for Sonos without that feature.

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controlav
5 years ago
missyagogo
missyagogoAvid Contributor I
asked in Amazon Alexa and Sonos

Extremely disappointed! Alexa will not read Kindle books on Sonos One!

I did not realize when i purchased my four Sonos Ones, a Sub, and a Beam that Alexa would not be able to read Kindle books! Then, lo and behold, I searched this community and found multiple topics created on this subject, but with very little input from Sonos support staff or from devs. It seems this was promised more than a year ago, and yet with the lack of enthusiasm for this among the Sonos team, I don't see how this will ever happen! The community itself is enthusiastic enough about it, as a quick search brings up numerous threads such as this one: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-reading-kindle-books-6795260 The Sonos team gave an initial response, but when numerous other members chimed in with their requests for this service, the team fell silent. It seems I am not the only one who is unpleasantly surprised that their brand new expensive Sonos system cannot read Kindle books. I appreciate that it can now (finally ...) read Audi

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N
4 years ago
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pkrContributor I
asked in Amazon Alexa and Sonos

Sonos one - Microphone mute button, how t enable mute?

I just bought a Sonos One and its working very well. I cant find any way to mute the microphone. Theres no option anywhere in the app (windows/iphone) and it seems theres no physical button on the sonos one? How do i get the mutebutton to work and show that its muted?

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106rallye
4 years ago
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Paulw93Contributor I
posted in Amazon Alexa and Sonos

Can’t connect ALEXA app on Sonos Beam

I’m Alexa app on my I phone says I’m offline so can’t connect it to my TV. The Beam works on my TV but as the Alexa app says it’s offline I can’t use any voice instructions. Help would be appreciated. Thanks Paul

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R
5 years ago
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alexjochmannContributor I
asked in Amazon Alexa and Sonos

Spotify won't connect to Alexa

I have spent an hour trying to reconnect my Spotify account to both Sonos and Alexa so that I can say, "Alexa, play 'XYZ' on Spotify." It then tells me to connect my Spotify account to starting with my Alexa app but EVERYTHING IS CONNECTED AND I AM LOGGED IN. I have tried uninstalling both apps, I have disconnected the service from the speakers, I have even checked my Spotify account to ensure I am in fact premium, even though I know I am, and sure enough, that's fine too. I literally cannot figure out the problem. That all being said, I can't ask my speakers to play Spotify but I can open the Spotify app on both my laptop and phone and connect to my Sonos speakers from there. THIS IS SO FRUSTRATING. HELP.

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P
5 years ago
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Moondoggy51Contributor II
asked in Amazon Alexa and Sonos

Can an Echo and my Sonos Beam exist in the same room and operate independently?

We purchases an Echo about a year ago and it now sits about 10 feet from my new Sonos Beam. When I setup the Beam I didn't setup it up to use voice commands over the fear of having both devices responding to the same commands and it works fine but now I'm wondering if there's a way to have both devices work independently in the same room? I would like the Sonos to control my TV and my Echo to do everything else. Can this be done?

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M
5 years ago
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Arjan76Contributor I
asked in Amazon Alexa and Sonos

Sonos One > Philips Hue

My Sonos One, with the right skills enabled, cannot find my Philips Hue (gen 2 hub) system. Tried everything that was mentioned in other threads: reinstalling skills, resetting the Sonos and the Hue, removing Alexa from Sonos, etc. One remaining think I can think of is that my Philips Hue lights are connected to my home wifi network, while my Sonos system (Playbar, 2x play 1 and now a Sonos one) is connected to my router with one cable. I think sonos then creates its own wifi network that is different from the home network which makes Alexa on Sonos One unable to find the lights... Not sure if this could be the reason but if so, how can I fix this?

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M
4 years ago
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Mdp1949Contributor I
asked in Amazon Alexa and Sonos

Alexa and Spotify

I have a proplem with my recently bought Sonos/Alexa. When I tell Alexa to connect to Spotify it responds saying 'sorry that device is offline'. Similarly, when I ask it to connect to a radio stn, Alexa acknowledges request but nothing happens. Can anyone help me to solve this problem please?

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M
5 years ago
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cvassaloContributor I
posted in Amazon Alexa and Sonos

Alexa responds to request, but doesn't play anything

Had to re-set up my sonos one due to network change (actually 3 Sonos One's). Now If I ask alex to play something from amazon music, it says, "here's a station from amazon music....." like it did before, but then doesn't play anything. Alexa - play 93 wxrt. "Here's 93.1 wxrt from tune in radio", but then, no music. I've tried several times. same response. I think it upgraded my software as part of this process and assume that is the issue...

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UKMedia
5 years ago
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frankwebbyContributor I
posted in Amazon Alexa and Sonos

Beam: switching from TV to spotify

Total Sonos newbie: I bought the Beam on a whim, and only getting into it now. Connected to LG TV via HDMI ARC. Scenario: I’ve been watching TV, but decide to listen to music. I switch off the TV, and tell Alexa to play [band] on Sonos. It says “playing [band] on Sonos”, but there’s no sound. If I use the app to go to Browse>Spotify, I can initiate music perfectly fine (although worth noting it doesn’t start outputting music requested via Alexa as above). So I suppose it’s a question about switching from the TV output to music on the beam. Does it not have the ability to switch to play music once the TV has turned off (which I understand also turns the Beam off via ARC), without the manual change on the app? If so, I think that’s a bit rubbish. It means that my wife can’t play music without me being with her to make the manual switch (unless, presumably, she also downloads the app and uses my log in??).

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UKMedia
5 years ago
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guedryjContributor I
asked in Amazon Alexa and Sonos

Alexa Not Working On My Beam

Alexa doesn't respond on the Beam. Help!!!!

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V
4 years ago
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GrussAvid Contributor I
asked in Amazon Alexa and Sonos

Grouped speakers de-grouping frequently (setup incorrect?)

Hi, I have two Play 1 speakers which I control with an Echo dot. The speakers are called 'Conservatory' and 'Everywhere' and on the Sonos app I have grouped the two speakers into a 'room'. This allows me to say 'Alexa Play Music Everywhere'. Recently I have found frequently the room (group) loses its setting (two to three times day at least). Sometimes it can be playing music fine then when you ask Alexa to play a different song the grouping is lost. It is probably worth adding that one of the speakers (Conservatory) uses a Wifi access point (with the same SSID). The Sonos speakers are set to automatically update. The speakers have only recently started de-grouping in the last few weeks, is anyone else having this issue or have I set it up wrong? Any help appreciated! Gruss

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UKMedia
5 years ago
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PaulshuffContributor I
posted in Amazon Alexa and Sonos

Sonos One Alexa Calling

Looking for an update on when Alexa calling is coming to Sonos One. Just got a Echo connect for home phone but useless with my current set up of Sonos Ones

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P
4 years ago
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