Alexa talks over beginning of track

Hi there, pjsec1. Thanks for posting and welcome to the Community. I've seen this happen before and the resolution had to do with a conflict between Echo Dots and their Sonos One. Could you tell us a little more detail about the Smart devices in your home that Alexa is set up on? Do you have multiple Amazon accounts in the household?

Thanks!

Hi
I have two Sonos 1 speakers set up as a stereo pair in one room.
I have a separate Amazon Echo device in a different room out of range of the Sonos 1 speakers.
There a 3 Amazon accounts in the household but the Amazon devices (Sonos and Echo) are linked to just one account.
I have no smart devices other than iPhone and iPad, both of which have Sonos app installed.

Any thoughts?

Hmmm, at this point I would recommend giving our technicians a call to have a closer look. They are able to set up a remote session and check out alexa.amazon.com with you to ensure that Sonos is set up to work properly with Alexa. While I think there may be something between the Amazon account set up on Sonos and the account on the Echo, I think it would be faster and more efficient to figure this out in real time, rather than one post at a time.

Thanks for your patience.

Will do. Thanks, Keith.

Philip

Did you get this resolved? I just got a new Sonos One and it does the same thing. Music starts as Alexa is still talking.

I had similar issue, try going into settings on Amazon Alexa app, then Alexa Account, then Alexa Voice Responses and turn on Brief Mode.....

I had read elsewhere that this is a known issue and that there is (was) no fix yet. I haven’t looked into this recently but it seems that there is a fix. (Thanks Shun65). I will give “Brief Mode” a go.