Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

21334 Topics

Keith N
Keith NSonos Staff
posted in Controllers and Music services

The New Sonos App and Future Feature Updates

We set out to create a more personalized and effortless listening experience with the updated Sonos app. It was rebuilt from the ground up to ensure it could support future innovation in the years to come. For its initial rollout, we focused on how we could answer some of the most common requests from our customers, including increased reliability, performance, and faster access to music.Many of you have shared valuable feedback on both the improvements that have made your experience better, as well as the areas where we fell short. We are listening to all of your comments and working to address them as quickly as possible. Over the coming weeks, we will reintroduce the below features, while fixing bugs and performance issues. Thank you for your engagement and we look forward to building upon this first step to create a listening experience that meets everyone’s needs. Screen reader for visually impaired customers: May 21 Adding and editing alarms: May 21 Adding to queue and playing ne

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7 minutes ago
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JasperSteadContributor I
asked in Controllers and Music services

Either Rank Incompetence or Bad Faith - Either Way the New Sonos App is a Disgrace

I believe this move was Sonos trying to force previously satisfied customers into Sonos’ own, ad-supported, Spotify-lite ecosystem. Idiocy and incompetence are also plausible explanations, but I think this was a business decision they made explicitly.Either way, the new app is a disaster, and the bad faith continues in that Sonos have done nothing to delete this update and allow us to revert back to the prior controller app.I can no longer search my own library. I mean, seriously? I cannot build or edit queues of my own music. Seriously?Talk about destroying brand loyalty. Well done. Hundreds and hundreds of dollars spent building my system and now you’ve effectively burned it to the ground.FIX THIS.

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37 minutes ago
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LeachioContributor I
asked in What to get

ERA 300 Placement in L-shaped room for music

Hi,I have had Sonos for many year, using  2 zone players to drive some hi-fi bookshelf speakers. This has worked well but we are now renovating and looking at the ERA 300 mounted on high on the wall to free up some space.These will be for music only not TV. I’m not interested in having built in speakers. Most of the listening will be in the sitting and dining area, I’m wanting to fill the space with music. Not intending on critical listening so thought ERA 300 will be better than Play 5sThe plan is to put an ERA 300 at points 1 and 2 on the diagram below. I have a few questions:I presuming that ERA300 would be powerful enough for this space? Number 2 will be near the ceiling so I will install the ERA 300 upside down, I presume that number 1 should also be placed upside down to match even though the ceiling is higher on that side? (see second pic for ceiling difference) As the speakers are so far apart (5m) I’m presuming they should be set up as separate zones rather than a left and rig

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Stanley_4
2 hours ago
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stationtostationContributor I
asked in Controllers and Music services

New App: how do I add songs to a playlist currently playing

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

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2 hours ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

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3 hours ago
Corry P
Corry PSonos Staff
published in Controllers and Music services

The Sonos Apps - An IntroductionTutorial

Hi!So you’ve bought your first Sonos speaker, plugged it in, downloaded the Sonos app and completed setup. Now what? This is not a comprehensive guide to using the Sonos apps and their features, but an introduction to you as a new Sonos user so you better understand the basics of use, what the differences in apps are, and the beginnings of what the apps can do for your new Sonos system.If you are looking for help in how to use the Sonos app and you don’t find it here, please visit our support pages and search for keywords, or ask a question in our forums - we have a very helpful community.Like all apps, ours have minimum system requirements but unlike others, if these are not met the Sonos app may still be able to run in a limited-compatibility mode whereby it can still control playback, but not configure the system.In Sonos-speak, we commonly refer to the Sonos apps as Controllers. Getting the Sonos appsYou can download all the Sonos apps directly from our Downloads page, or from Goog

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4 hours ago
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holsenAvid Contributor I
asked in Controllers and Music services

New Sonos App - ALL My Album Artwork Is Gone

I’ve generally been very complimentary of Sonos and the Eco System.   Have been responsible for dozen of sales to people who have see the system operating in my home  But I gotta ask:“Am I the only one who thinks the new app absolutely sucks”  There’s nothhing intuitive about it.  All my album artwork has disappeared, none of my custom radio URLs work - I could go on an on but this is no upgrade.  Could someone please advise:how to restore all my album artwork (which is still fine on the desktop controller) how to remove all my tune in radio stations (which are all now greyed out) so I can try to re-establish them.    They all still work on the desktop controller.From where I sit, this new app sucks.   If I bought the system like this I would have returned it. 

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4 hours ago
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Grey SkiesAvid Contributor I
posted in Controllers and Music services

Sonos press release

Bunch of 💩 s*** company. Moderator Note: Modified in accordance with the Community Code of Conduct.

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6 hours ago
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YupTrending Lyricist I
asked in Controllers and Music services

How to disable remote speaker access?

Apparently with this new failed update came with play.sonos.com.  I do not consent to my devices being remotely accessible.  Sonos doesn't even support 2FA.  Why on earth would I want them remotely accessible across the whole internet?  WTF.

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6 hours ago
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Rob.nlContributor I
posted in Controllers and Music services

New Sonos v80 app is so annoying

I just downloaded the new v80 Sonos S2 app and first impression is not too good. Hope they change this soon. This is what is foundThe app gives an error when trying to play a radiostation on MyTuner Radio service in the Recently played section.  Some contact card are so big that when you want to swipe down to close it, I open the Homescreen/Lockscreen of my iPhone. When I want to play a radio station from the Favorites section an additional unnecessary card is opened with only a Play button. Why not start playing without opening this screen? The favorites are now mixed. So Spotify and RadioStation favorites are in one list. That is annoying.  The list of favorites is not sorted in any way neither can they be ordered according to my favorites.  The room for the name of the system on top of the Home Screen is very limited and so, it is always abbreviated with dots.  What is your annoyance?

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7 hours ago
Gwenddoleu
GwenddoleuTrending Lyricist I
asked in Controllers and Music services

New Sonos App

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

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7 hours ago
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rfjhuijbrechtsContributor I
asked in Advanced setups

telkens opnieuw inloggen

Ik heb een sonos arc systeem thuis en een sonos Move op mijn werk.Voor de update kon ik gewoon elke dag als ik aankwam de radio aanzetten.Nu moet ik elke keer wisselen van systeem in de sonos app en inloggen op het betreffende sonos account. Zijn er meer mensen met dit probleem of heeft iemand een oplossing?

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7 hours ago
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jimbob123Avid Contributor I
posted in Controllers and Music services

The new play.sonos.com

Hi all Initial thoughts on the new play.sonos.com. Good concept, I love the idea of having a web app that I can control from any browser. I used slimserver for 20 years and was used to doing this in a browser anyway. But it’s sooooooo slow. Really slow to navigate and to actually do anything, and you have to refresh the page to see what’s actually playing based on what you’ve chosen on other devices.I uninstalled the Windows app last week. Today I reinstalled it.Just my 2p.  Jim

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8 hours ago
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snoridgecfContributor I
asked in Controllers and Music services

Post app update music services don’t work

This update is missing a lot of features that were previously available. We use this in our gym to manage our Sonos system. After the update FitRadio no longer works as none of the genres, playlists or favorite artists/DJ’s are visible. Even after removing and reauthorizing the service. So a paid for service is worthless currently. Pandora is limited in functionality after the update as well. Not sure the purpose of this update but Sonos should provide an opportunity to roll back or fix asap. 

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9 hours ago
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Ollie99Contributor I
asked in Controllers and Music services

S2 app update and now can not get anything on Global Player

S2 app updated and now can not get anything on Global Player. I have tried removing the Global Player and reloading signed in to Global still no change. Removed the Sonos app and reloaded nothing. Tried restating the system, router , iphone still nothing. Please can you tell me how I can resolve this as the new app does seem to have limited tools in settings. The only thing that has changed is the update to the S2 app ever thing worked correctly before the change.

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9 hours ago
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Joe DaxContributor I
asked in Controllers and Music services

new app

I just installed the new app and at first sight it‘s totally crap :(First thing I want/need to do is set a new alarm clock for tomorrow morning… hard to find the function at all. Easy access is something different… setting new times is not possible - function will be available with future updates… honestly????please tell me this is not what you really release! Give me back the old app! Now!!!

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9 hours ago
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User231578Contributor I
asked in What to get

New update

The new update is awful. Who signed the update off as fit for purpose? If you have iPhone nothing fits on the screen. What was wrong with previous layout? There is a 10s delay. Song which is playing is not the song on the screen. Apparently alarm features have been removed. I also cannot find previous version. 

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9 hours ago
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castallaLocal Superstar
posted in Controllers and Music services

New app has screwed up my Audible access

I use the audible UK library.   This is accessible using the old S2 app.  Using the new Web app, this defaults to Audible.com and my library is no longer available.😝 Best descriptor for this catastrophic update: car crash, dumpster fire, piss up in a brewery.  You choose!   

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10 hours ago
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dlpickworthContributor I
asked in Controllers and Music services

Pandora play modes in new app

Since the new app update this month, the Pandora play modes (e.g. Deep Cuts, Discovery, etc) is not visible.  Anyone know how to set that in Sonos, or did they eliminate it???

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10 hours ago
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mediaplaysContributor I
asked in Advanced setups

Looks like we may lose our networked libraries with next big update? NAS drive?

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update? 

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11 hours ago
Keith N
Keith NSonos Staff
posted in Controllers and Music services

New Sonos App and Accessibility

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June.  In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

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13 hours ago
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alvareanuContributor I
posted in Controllers and Music services

I honestly don’t understand how this update could happen

This whole thing is a joke, I honestly don’t understand how this could happen.In order to launch an update like this, dozens of people need to go through this project, and it’s just impossible that they “missed” all these things. It’s screaming high level incompetence, it’s screaming higher-ups that don’t listen to feedback, it sounds like a company that does not even understand their customers.But even when I say, “it sounds like a company that does not even understand their customers” it makes no sense, because I’m very sure that 90% of Sonos staff go home and listen to these speakers too, so why would they make their own speakers worse?These speakers are very much a home appliance, and it’s utterly unacceptable to take features away from users.I demand Sonos to revert to the previous version of the app, and in the meantime maybe launch a beta for this new redesign.

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15 hours ago
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bamber2001Contributor I
asked in Controllers and Music services

New, May 2024 Sonos S2 app network access

I’ve just upgraded to the new, May 2024 Sonos S2 app.  It wants local network access (photo).  It already has this.I’ve toggled Sonos’ local network access on and off in iPadOS settings.  No luck.  The app just keeps asking for access.  I’m now unable to use my Sonos system from the device I use most.Does anybody else have this problem, and is there a solution other than to wait for Sonos to fix it?Peter  

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17 hours ago
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set2explodeContributor I
posted in Advanced setups

Sonos app V80.0 does not support NAS drive

So the following note has been added to the SONOS support topic Use a NAS drive with Sonos. Sonos app version 80.0This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.They are forcing the update, and there's no Music Library option in the system menu anymore. This is very frustrating. Very sloppy software development. Is complaining to support my only option to get this enabled again? 

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18 hours ago
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DavnosAvid Contributor III
asked in Controllers and Music services

New S2 Version - Missing Album Art from iTunes Library

I use an iPad for controlling my digital music. I would like to revert back to the previous S2 version for the time being.

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18 hours ago
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