Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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Tutorial

The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5767 Topics

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dhy4bContributor I
asked in Controllers and Music services

Sonos App conflicts with Pandora function for Pioneer in-car AVH-X3800BHS via bluetooth on iPhone6/7

Has anyone else experienced poor Pandora functionality with their Pioneer AVH-X3800BHS (car head deck) when using the Pandora app on their iPhone via bluetooth? For several months, I was getting intermittent connectivity and disconnects in the car when attempting to listen to Pandora using the Pandora function on the Pioneer head unit. I called Pioneer several times and each time they insisted that there is no known issue with the head deck interfacing with iPhones. I didn't believe them until one day it hit me - the Pioneer basically comandeers the iPhone's Pandora app and acts as an intermediary (to allow thumbs up/ thumbs down via the touch screen on the radio), but the Pandora function still resides on the phone. Sonos is the only other software on my phone that has anything to do with Pandora. So, I removed the Sonos controller app from my phone. Problem fixed! I then reinstalled the Sonos app to my phone and the problem returns. Has anyone experienced this? And more import

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D
7 years ago
atom22
atom22Contributor I
asked in Controllers and Music services

LG OLED tv non-infrared remote

Need instruction on how to connect the LD non-IR remote to the sonos volume settings.

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Edward R
7 years ago
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thaphenom39Contributor I
asked in Controllers and Music services

Multiple users???

When is sonos going to make its system accessible to multiple users? It would be much easier to explain to my wife why I am spending thousands on a system if she could also play music when I'm not home???? Any timeline on this?

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Jeff S
5 years ago
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mcoomeyContributor I
asked in Controllers and Music services

Library inaccessible when MacBook Pro running Sierra 10.12.2 goes to sleep

I have had this problem since upgrading to Sierra a few months ago. I have a MacBook Pro (17-inch, Late 2011) with the Sonos Controller v7.0. When the MacBook goes to sleep the Sonos system will play for a while (probably whatever is in the buffer) and then just stops. When I wake up the MacBook, I see an empty Sonos Controller template that takes about 2 minutes to fill in with any data (my ROOMS, NOW PLAYING info, QUEUE contents and "Select a Music Source" menu). I have seen a couple other threads with the sleep issue, but there doesn't seem to be a robust solution. I have tried reinstalling the controller and re-indexing the library but still get the same problem. As long as the MacBook is awake there is not a problem. Prior to the SIerra upgrade everything worked fine. Has anyone else seen this problem and is there a solution? Is Sonos aware of it?

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BCM
7 years ago
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mike101Avid Contributor I
asked in Controllers and Music services

If a SONOS controller is on a VPN, will the SONOS speakers stream from the VPN?

A computer that is running the SONOS controller app is connected to a VPN. Am I correct in assuming that the SONOS speakers will NOT stream music over the VPN just because the controller is connected to the VPN, even if they are all connected to the same router?

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M
7 years ago
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philippe44Avid Contributor I
asked in Controllers and Music services

Software 7.0 and UPnP

Hi - I was reading about Sonos in another context and I was given the impression that software 7.0 is removing UPnP support? (in other words, you can't use UPnP anymore to control a Sonos system). Is this correct? Thank you

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P
7 years ago
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LBissContributor I
asked in Controllers and Music services

adding new user to system

Newbie. New playbar set up on my iPad. What is the best way to add another user with their own iPad. New Sonos account or share account?

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L
7 years ago
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KosAvid Contributor I
posted in Controllers and Music services

Multiple spotify accounts

Cannot add my wife's spotify account. When adding music service I get the option 'add to sonos', not add account. Now what? This is not mentioned in the guide.

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Chris
7 years ago
fluxmode
fluxmodeContributor I
asked in Controllers and Music services

Where is Apple Music's "Smart Playlists" ?

I've just started using Sonos and have connected it to Apple Music where I have several "Smart Playlists". These does however not appear in any of the Sonos applications/apps. Why not and when will it be fixed ?

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Insertusernamehere
7 years ago
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rohitnContributor I
asked in Controllers and Music services

Away from home. Does the alarm go on forever?

Not to confuse with the ongoing alarm related issue. If I'm away from home and have an alarm set to play music from a playlist, does the music stop after some time or only when the entire playlist is played?

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R
7 years ago
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jbenetka87Contributor I
asked in Controllers and Music services

Music Library keeps disappearing

Hello, I am running Controller for Mac version 7.0. Every since I updated to it, when I try to browse my music library it shows there us "No Selections are available" I have deleted my folder in preferences where iTunes stores my music and added it again a few times. It will add all the music and will show up in the music library, but then it will all drop off by the time I go to use the system again. Any ideaS? Thanks

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Tom B
7 years ago
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AlecdrewContributor I
asked in Controllers and Music services

Sonos won't stop playing

I set an alarm up for my sonos play 3 in my room. Which has worked fine a couple of times letting me pause it but today every time i hit pause it just restarts the playlist I chose as the alarm music. Now I cant use that speaker amd have just turned the volume right down. Help

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Magpie
7 years ago
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REDMASTATrending Lyricist I
posted in Controllers and Music services

Sonos app and Google Play Music playlists.

Using the Sonos app with Google Play Music how does one add a song to a Google Play Music playlist? I only see the option to add the song to a Sonos playlist. This presents an issue since I also listen to music through wireless Jaybird earphones when out and about or at the gym. In this case I use the Google Play Music app and would like the songs I added while listening at home to appear on the playlists there as well. Maybe I'm just missing something which is definitely possible. Thanks!

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R
7 years ago
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Keith_55Contributor I
posted in Controllers and Music services

Drop outs finally solved...at last!!!!!

After what must be close to 2 years I have finally solved drop outs on my Sonos system! I have quite a 'rambling' property and my system originally consisted of 3 bridges, a soundbar, a sub, 2 x play 1s and a play 5. I recently replaced one of the bridges with a boost in the hope that this would solve my drop out problems on Spotify, Apple Music and Amazon music - my music library on my iMac was slightly more reliable but nowhere near even 70% reliability. Curiously my play bar and sub and play 1s worked perfectly with my tv and sky. However, my typical music listening experience would be Spotify or Apple or Amazon music services playing for a few seconds then cutting out, restarting, then stuttering and finally cutting out altogether. I had spoken to two or three Helpdesk folks over the past 1-2 years and never got the problem fully solved. And I'd tried many other fixes in the meantime. Most recently I was promised a call back - which never came - so I decided to try to fix the p

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K
7 years ago
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LesleyfpContributor I
posted in Controllers and Music services

BBC Iplayer

We have a Sonos 1 speaker. Sadly one of the main things I need my audio system to do is play radio four. We do listen to music but I am an artist and work from home and use "listen again" every day. This is so disappointing for me. And I think possibly for other people - Lots of my friends use the iPlayer to re-listen to the BBC programmes. You can download a number of programmes to MP3 but to be honest most of the ones I listen to must be subject to copyright and cannot be downloaded - just streamed for up to 4 weeks after the program (the Book of the Week, 15 minute Drama, etc). I feel this is a real omission by Sonos as the BBC iPlayer is such a fantastic resource for everyone. I do not want to have multiple speakers around the house, and it seems that Bluetooth can do pretty much everything I wanted to. So at this point it seems the sonos system has limited use and will be returned.

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Chris
7 years ago
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djpeggContributor I
asked in Controllers and Music services

How to downgrade from controller version 7.0 to a previous version on osx 10.6?

Hello, does anyone know how to downgrade from controller v7.0? I am running osx 10.6 SL and the other day the controller app notified me of an update. After updating it would not connect to my music library. It also said there was another update. When trying to update again it responded by saying there are no updates! I have tried deleting the app and restoring from a time machine backup, however the first thing it then does is insist on upgrading to version 7.0 again. From looking on the Sonos website v7.0 is not compatible with osx 10.6. Anhy help would be appreciated. Thanks Dave

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ratty
7 years ago
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Steve-UKTrending Lyricist I
asked in Controllers and Music services

Re Bass Adjustment Sonos Play 5

Dear Sonos, I hope you read this: Just got a Sonos Play 5 for Christmas, I am pleased with how much sound comes out of the thing its brilliant, however, the app is a nightmare to use. I play a lot of dance tunes and have to adjust the Bass which seems like every other track. Please Please Please could you have the balance, treble and bass sitting above the volume control instead of having to go through the app as it is painful to keep finding and adjusting, it should be much easier to use. I also have other many issues with the App, could you make changing wireless networks more easier, its so confusing, I have two separate wireless networks at my home, i wanted to change it to the other network and it was a ball ache it needs to be simple. There are some other niggles i will post as I get more familiar with the product. Apart from the app the play 5 is an excellent speaker system.

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ratty
7 years ago
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JopioContributor I
asked in Controllers and Music services

Lockscreen widget for Android not working.

Hey fellow Sonos people, I recently got a new phone (Android 6.0). I installed Nova launcher on it, because I don't like the Huawei interface. Unfortunately I'm not able to get the Sonos widget working on the lockscreen. In the settings of the Sonos app, I've got the marks turned on to use the app from the lockscreen . Other apps, like spotify work fine on the lockscreen. Anyone got an idea? Grtzz. Jopio

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J
7 years ago
J
Jeremy_3Avid Contributor I
asked in Controllers and Music services

Sonos App for Apple TV 4th Gen

I am curious if anyone else has this question. I am wondering if Sonos is thinking of making an App for the AppleTV to control the system...not to play from...but more like the app for the devices. Reason I ask is it would be cool, I think, to be able to display what is playing on the playbar with the tv and maybe advance to the next song or maybe even pick a different service to play...obviously this is only for music. Just curious, I personally think it would be popular.

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D
6 years ago
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MichaelWeisAvid Contributor I
asked in Controllers and Music services

updating music library to android phone

Ripped some xmas CDs into iTunes. Worked. Updated "Music Library" on windows 10 Sonos controlled. Worked Stuck on how to now get these new CDs visible to "Music Library" on my Android Sonos controller. I'm in the "manage music library" and am not sure what to do next....

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jgatie
7 years ago
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ewanmackContributor I
asked in Controllers and Music services

Snooze function on controller

Hi, after the latest software upgrade (Dec 16), the snooze function on the Sonos Controller only works once. Once you have pressed snooze, music comes on 10 minutes later but does not allow you to snooze again. I use my old touch controller as an alarm clock. Can this bug be fixed?

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E
7 years ago
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Springsteen FanAvid Contributor II
asked in Controllers and Music services

Plex view folders

How can we request (beg) for access to folders while using Plex, just like we can access folders in the Sonos music library? Being able to put music in my Plex folders is such a great feature for those of us with large music collections or for listening to temporary music, etc. Unfortunately not being able to see folders makes the Plex capability a lot less capable.

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A
7 years ago
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GHmuzakContributor I
posted in Controllers and Music services

Direct wired connection to iPhone

can I skip all the wireless stuff and plug my iPhone directly into Sonos? My son is going to college, and cant use dorm WiFi. Can he plug his iPhone directly into Play 3? we have sonos at home and love it

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Chris
7 years ago
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MacWebbyContributor I
asked in Controllers and Music services

Computer (name) refused to let sonos connect

I've tried everything I can find here and nothing seems to be working. Diagnostic: 6887368 Just trying to get the library to connect on my new PC. Everything else seems to have migrated just fine. Uninstalled and re-installed Sonos desktop software. I've ensured that it is allowed to play nice through the firewall, I've even disabled the firewall. Nothing seems to work to get access to the music files. App running on the same PC as the library. Thanks!

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Jeff S
7 years ago
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CharlieATLAvid Contributor I
asked in Controllers and Music services

iPhone does not see Sonos on WiFi

For some reason, when I try to open Sonos on my iPhone, I get a screen saying I'm not connected to WiFi. In the iPhone's settings, I show I'm connected to a 5.0 mHz network, which is what I have my iOS devices set to. The Play 3 plays and Speedtest, over WiFi, gives me a 40+ megabit downstream, 12+ up. To further muddy the water, my iPad Air sees and operates Sonos in the same location that the iPhone does not see it on my WiFi network. I had to use my iPad to set up TruePlay since my iPhone couldn't see Sonos. Any thoughts?

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ratty
7 years ago
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