The Community Corner

Hello,so here I am asking Sonos to come up with an app for the Apple Watch. There are 3rd party apps out there but unfortunately they are rather unreliable. So, Sonos, please!! :)

Hi. My system sonos system in living-room is composed by Smart TV, a ONE SL, a Sub-woofer, and two Play 5. And next to the living room I have, outside, a pair of outdoor sonos speakers.I would like to know if Sonos AMP can help me in the performance of all of this and, very important, if the AMP connects by wi-fi or if it’s only by cable (through the bananas)? 

I am a retired sound engineer, technical manager of several recording and post production studios. I began my professional life as an electronic engineer in a hifi company, and finished it as a network administrator and web designer.A friend of mine had the bad idea to offer to me his old sonos system, composed of a NAS, a bridge, a Play3 and a Play5.I had spend two days to connect them. TWO f… full days. I had never seen in my life such a stupid system, so badly designed, so badly explained and so many bugs in one single app. Nothing was working as expected. And I’m not alone to think this: just see the ratings of the Sonos1 app in ‘Play Store !!!And the sound quality: No comment :-(I'm on the verge of throwing it all in the one room where this whole mess will work properly: the trash can!Just for the record, I own a pair of Kef 50 Wireless. It took 10mn to set them and the sound quality is just day and night: How can somebody pretend a single enclosure like Play5 to be ‘stereo’ and  

Can I connect a Sonos Amp to 1 pair of L/R and 1 single stereo ceiling speaker?

Is it possible to create 5.1 SS with Sonos Arc, 4 Polk in-ceiling speakers/sub already installed, and a Sonos Amp? 

Hi, why such a small media image on the landscape view of the controller still?  See attached.  Wondering if there is an enhancement on the horizon to improve this?  I would prefer this media image to be 25% of this screen.  As it is, it adds very little to the display.  Do you agree?    

Hi Sonos community,I found this post about Sonos integration with Mycroft AI voice assistant (from 3 years ago), and I would like to let you know that I build a skill to let Mycroft AI integrates with Sonos speakers.I'm looking for testers to get feedback, the skills has been posted on Mycroft AI community forum for the same purpose.So far I tested the skill with different Sonos speakers such as:Play:1 Play:5 PlaybarAnd different music services such as:Spotify Deezer Music Library (not really a service but still working)The skill is based on SoCo Python library, and the code is open and available on GitHub.Thanks for your help  

Is this 1980? What are the Sonos product engineers thinking? I am terribly disappointed with the lack of Bluetooth connectivity in Sonos Beam. Such an expensive product missing basic functionality! These days, even the $5 speakers come with a Bluetooth connection. I would not have purchased Sonos Beam had I know this. Buyer beware!

I have 3 Play 5 - Gen 2’s. I am considering buying and or upgrading to Sonos 5’s. The upgrade program is offering $75.00 for each speaker that I own. I payed $500.00 for each of my speakers. Why do these Sonos speakers depreciated so much? I would never sell my $500.00 (still in immaculate condition speakers) for $75.00. RegardsUpdate: I totally misunderstood the upgrade policy. I apologized for my misinformed post.Regards

Qué pésimo diagnóstico técnico sugerir un REEMPLAZO a un podructo con el que tengo apenas dos años Pay 5 Gen 2 sólo porque su RESET no funciona,  si no tienen forma de garantizar seguimiento técnico en físico mejor no vendan su productos en Ciudad de México, a cualquier usuario de marca que  no reciba un argumento técnico confiable en su producto no es adecuado que sugieran un REEMPLAZO como si fuera un costo tan fácil de asumir cada año.  Nunca había tenido problemas con sus productos llevo muchos años adquiriéndolos pero ahora tirar a la basura una inversión asi por 2 años no es viable sin conocer motivos coherentes. What a lousy technical diagnosis to suggest a REPLACEMENT to a pod with which I have only two years Pay 5 Gen 2 just because its RESET does not work, if you have no way to guarantee physical technical follow-up, better not sell your products in Mexico City, to any Brand user who does not receive a reliable technical argument on their product is not appropriate for them t

If you want to watch your TV while still streaming your music (Ex. So you can your hear music while muting your TV to watch a basketball game or other event). Open your Sonos App Clicj “Browse”. It’s the music note next on the bottom tool bar in-between the Sonos Star Icon and the Rooms icon. Under browse you should see a drop down menu of your music libraries,  (Sonos Radio, Napster, SiriusXM, Spotify, etc.). Then you should see a TV Icon and a Line In Icon. Tap the TV Icon. Now you will be given the choice to continue streaming your music. The message will say, “Your audio will mute the TV. Do you wish to continue?” If you choose “yes”, then the music will play, the tv will be muted, but the tv program will still play. 

I want to write this as positivly as possible. Think of it as constructive criticism rather than just a negative rant.When I first bought some Sonos gear some time ago (website says it was registered in 2017 but I know I’ve had it longer). I was excited. It was a big purchase for me, it seemed geared a bit more for an audiophile than I actually am but I bought it because I wanted to have great sound throughout my house. Some of the tech set up was challenging - I had to get a NAS drive to store my music so it was always accessible. At the time that was another substantial cost I wasn't bargaining on. Eventaully I got my system working well and it served its purpose which was playing music, throughout the house on well made, good sounding spakers.But then...they started changing. My I pod dock was no longer supported, I had to replace my Bridge with a Boost. Updates for the app telling me half my system was being bricked. You all know that story. For all the changes Sonos has made - non

I’m new to the forum and can’t figure out how to navigate to the question I posted yesterday; but I’d like to add that the problem I’d encountered with the 800 error code and failure to update must have been an internal issue with the Sonos website as it self corrected this morning. Today I was able to successfully get my app to update and properly set up my boost. I would add that the Sonos2 app does not properly reflect the procedure for installing the boost.

I've read a lot about the S2 upgrade. I have old products and while I don't love the whole S1 , S2 compatibility issues with the hardware I'm here because of the oft repeated statement “ you can continue to use the S1 controller same as you always have”. This however doesn't seem to be the case. It seems that I can no longer use the Sticher podcast service unless I updrade to the S2 controller. Am I missing something here or are the poor S1 holdouts going to be squeezed out one service at a time? Jason

I use the Sonos Controller on MacBook Pro (Intel) and I like to add artists and song to the queue to play them then save them. It would be nice to save more playlists from the queue or save it locally (on my machine) but I keep getting there is not enough room. Then I remove an old playlist, but it still cannot save the playlist. Would be nice to add songs in a batch select to a playlist. Drag and Drop song to a playlist -- with multiple selections also.

when ? u used to have it , sonos are used for movies , movies take place in the dark , this should be a no brainer and so easy to implement. 

So I didn't want to have to post on here but I feel it's my only choice as I'm ready for pulling me hair out. It's difficult enough dealing with a mental illness never mind having to keep calling customer support and emailing them to be fobbed off.All I want to do is get the items returned because they are no use for what I need. Despite letting Sonos know of my predicament plus not being able to get to a printer or leave the house I'm promised it will be dealt with. It's nearly 2 weeks now, i'm no further forward and this evening I just had an email asking me to print of labels and arrange a collection myself just a generic email. How difficult is it for this company to understand and do what they say to customers.I get the feeling they are being extremely difficult with me so I dont return the goods. I hope Somone from Sonos sees this and helps as I'm getting rather frustrated by this and for my health it's not best to be in this situation. I just want to return the goods and get my

Does Sonos display any message when playing a Hi-Res audio track (e.g. 192 kHz) similar to displaying ‘Dolby Atmos’ etc.  I have just signed up to Qobuz and it would be useful to see such a message.

Inadvertently, downloaded S2 app and my Sonos speakers are S1 compatible. When deleted S2 app, and reinstalled S1 app, it only shows S2. Can I delete app and reinstall S1 app as currently all speakers not working as says not compatible on S2 app?

I have recently purchased an Arc for my new TV and am impressed with the sound. So much so that I also purchased 2 subs, and 2 surrounds and it sounds even better now. Having said that, there are some shortcomings. I subscribe to Qobuz which has music at 24 bit 192 khz. Currently the max I can get out of my Sonos setup is capped at 48 khz. I would like to be able to listen at the best quality Qobuz offers. I also noticed that Bluesound has products that can go that high. I hope this can be remedied by a simple software update or by some other means. If local wireless bandwidth is a concern, perhaps give the option for the highest quality to those of us that have gigabit ethernet networks and wire their Sonos products, myself included. In addition to the above, the user experience when using the Sonos controllers to play Qobuz is severely lacking in features and information available on the Qobuz app. I think the better option would be to switch this to direct control from the Qobuz app

Hi. Just wanted to share my (frustrating) experience with ordering a Sub on backorder.On 3rd of February I order a Beam and a Sub. Beam is in stock, am charged for it instantly and it gets delivered on time. Sub is put on backorder for 12th of February. On 11th of February I receive an email saying Sonos was unable to charge my card due to some issue on THEIR side. They suggest calling support. I call sales support. My previous order is cancelled. New is created on my behalf and I will now have to pay for an invoice via bank transfer. I am promised that my location in "backorder queue” will be kept and I will not need to wait for weeks+. As you can imagine, order is created - estimated delivery 19th of February (so I have lost my backorder queue, irregardless to what the sales rep said). I have to call again later that day to receive the invoice (although 1st sales rep said it'd be sent asap). I receive invoice, pay for it immediately. No email confirmation for 1 day. Next day I call a

I am using Amp to power 2 pairs of outdoor speakers. One pair will be located in the back of the house and the other in the Front. I will be connecting each pair to a single channel on the Amp. Is it safe to use the Balance control to essentially turn off the front speakers while using the back speakers or the other way around?

This may be way off the mark and totally impractical but bearing in mind that Sonos speakers now have built in microphones that listen for Alexa or Google etc.. would it be possible for Sonos to listen for sounds in the house that are unexpected or do not belong there?  ie use the speaker as an intruder alarm, listening for breaking glass or noises when the occupants have left the house?  Admittedly its not an area that Sonos are currently interested in but could some cleaver programming make this possible thereby increasing the use of the expensive speakers.  It could even be developed to be used as a baby monitor.  The list goes on and I can hear people saying about their human rights being infringed but there would have to be the ability to switch this on and off through the app.

Hello, I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home. I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience. Thank you Sonos for that. Regards, //Lennart

Maybe a week or so back I changed the email on my Sonos account, coming to the Community forums here today I was prompted to create a Community username. My forum account was disassociated. I changed my email back and voila I’m back into my existing forum account. Maybe I’ll try changing it again, see if it updates across both this time. Not sure how to proceed...