The Community Corner

WHEN ARE WE ALL FINALLY GOING TO BAND TOGETHER AND FILE A CLASS ACTION SUIT AGAINST SONOS???  WE KNOW ALL THE ISSUES - SCAMMING PEOPLE WHO OWN SONOS AND HAVE OLDER MACS….ETC ETC….

How can I upgrade my bridge if I can’t connect it to my S2 system

how do i find my own posts?

To owners of 2020 Samsung QLED TV’s and Sonos Arc, has anyone noticed the black & white changing patterns that used to display on the screen before a source was selected are now gone!  My Samsung Qled was recently updated automatically and then I noticed the patterns were gone.  I unplugged everything and plugged in again but still no patterns.  The TV and Arc work well together but the patterns were nice when you’re just streaming music.  Any thoughts on this?

Sonos five. needs a rethink. Bought this speaker at Xmas  Big mistake for now.The crossover setup in my opinion is well off. Yes, good base. But music is not just about base!. . What is missing is the voices, way back in the background wearing a Facemask!. I want to hear what is in the music not just thumping base that drowns out voices and percussion.  This would be an exceptional speaker if they got the balance right.

I’d like to see Wireless Surround Headphones that provide the same immersive experience as my arc/fives/sub gen 3 provide.

Dear community, Dear support, I would love when we could receive some volume increasing functionality for the alarm clock. On the other hand it would also be nice to have a sleep mode with an volume decreasing function as well. Thank youYours faithfullyClaude Kieffer

Hi, I just received my Roam and I am quite happy so far. But running on my first charge, I do have 2 ideas for features.Charging status: while I do understand that people would not like to have an LED burning all the time if the Roam sits on a charging pad the whole day, I would like to see a configuration option to at least display a “fully charged” status on the speaker for users, who don't want to charge that thing all the time. Yes I know, battery status is displayed in the Sonos app. But I would like to request an integration of that status with the voice assistants. I asked Alexa for battery status and she answered, she is unable to get that status from the system.   

Has any on got a direct email or contact for Sonos as support and customer service is shocking

I recently received my Roam and I have a couple of items to bring up for v2 of the Roam.  We have Sonos products in all our family homes, from Grandparents houses to Kids rooms, and love the quality, so this comes from our personal setup and first days with Roam:Came uncharged from manufacturer - Strange but ok.  No charge me first sticker and perhaps I missed that note on setup via app.  Charge - It is hard to know if the charge lasted more than 4hrs but that was how long we played music on first use from 100% at 75% volume.  The device was dead the next day.  How do you know how much battery is on device?  Its not in quick setup or app and therefore you have to look in Sonos App and cant do it from speaker itself (kind of strange).  Power Button - This is my biggest issue.  The power button is very hard to depress and know when you are turning the Roam actually on and off.  It feels...cheap to press, like on a $6.99 radio.  Yes, there are the chimes and the tiny lights but I pressed

I pre-ordered Roam weeks ago then was emailed about 10 days ago that my card failed. I spent hours on the phone firstly with Sonos and then with my bank and their fraud department and established nothing was wrong with my card whatsoever there is more than enough money available and was told by the Sonos agent there had been ‘complaints with your site’ indicating a know problem- therefore last Thursday after another session on the phone you cancelled my original pre-order, placed a new order, ran my card whilst I was on the phone - it was authorised - I had the confirming email, and today I have an new email saying my payment is not authorised again. Clearly you are having problems, clearly they are not resolving. I’ve been buying your products for years and therefore a repeat customer and find this situation unbelievable. I can see other similar complaints but that Sonos have chosen to ‘close comments’ to the community posts they don’t like. 

Bought it, drove the 1.5 miles home, plugged the usb cable into Roam and power source, fired up the app on iphone, added the Roam, updated the Road software, played music - works like a charm, no issues.Connected to Bluetooth on IPAD, connected, played a book from my IPad Library - again, no issues.Eveything working as advertised in about 12 minutes, including the drive home!  Well done Sonos

I've various Sonos products spread out in 3 zones and subscribed YouTube music streaming service. Recently I replaced my wifi network with mesh zenwifi ax8. Since then i encountered many problems, such as intermittently fail to detect the devices, access to YouTube streaming service etc.Any advice on how to address this would be very much appreciated. 

The criticism was about ridiculous full screen Radio HD ads on the Sonos app

Hello,so here I am asking Sonos to come up with an app for the Apple Watch. There are 3rd party apps out there but unfortunately they are rather unreliable. So, Sonos, please!! :)

Hi. My system sonos system in living-room is composed by Smart TV, a ONE SL, a Sub-woofer, and two Play 5. And next to the living room I have, outside, a pair of outdoor sonos speakers.I would like to know if Sonos AMP can help me in the performance of all of this and, very important, if the AMP connects by wi-fi or if it’s only by cable (through the bananas)? 

I am a retired sound engineer, technical manager of several recording and post production studios. I began my professional life as an electronic engineer in a hifi company, and finished it as a network administrator and web designer.A friend of mine had the bad idea to offer to me his old sonos system, composed of a NAS, a bridge, a Play3 and a Play5.I had spend two days to connect them. TWO f… full days. I had never seen in my life such a stupid system, so badly designed, so badly explained and so many bugs in one single app. Nothing was working as expected. And I’m not alone to think this: just see the ratings of the Sonos1 app in ‘Play Store !!!And the sound quality: No comment :-(I'm on the verge of throwing it all in the one room where this whole mess will work properly: the trash can!Just for the record, I own a pair of Kef 50 Wireless. It took 10mn to set them and the sound quality is just day and night: How can somebody pretend a single enclosure like Play5 to be ‘stereo’ and  

Can I connect a Sonos Amp to 1 pair of L/R and 1 single stereo ceiling speaker?

Is it possible to create 5.1 SS with Sonos Arc, 4 Polk in-ceiling speakers/sub already installed, and a Sonos Amp? 

Hi, why such a small media image on the landscape view of the controller still?  See attached.  Wondering if there is an enhancement on the horizon to improve this?  I would prefer this media image to be 25% of this screen.  As it is, it adds very little to the display.  Do you agree?    

Hi Sonos community,I found this post about Sonos integration with Mycroft AI voice assistant (from 3 years ago), and I would like to let you know that I build a skill to let Mycroft AI integrates with Sonos speakers.I'm looking for testers to get feedback, the skills has been posted on Mycroft AI community forum for the same purpose.So far I tested the skill with different Sonos speakers such as:Play:1 Play:5 PlaybarAnd different music services such as:Spotify Deezer Music Library (not really a service but still working)The skill is based on SoCo Python library, and the code is open and available on GitHub.Thanks for your help  

Is this 1980? What are the Sonos product engineers thinking? I am terribly disappointed with the lack of Bluetooth connectivity in Sonos Beam. Such an expensive product missing basic functionality! These days, even the $5 speakers come with a Bluetooth connection. I would not have purchased Sonos Beam had I know this. Buyer beware!

I have 3 Play 5 - Gen 2’s. I am considering buying and or upgrading to Sonos 5’s. The upgrade program is offering $75.00 for each speaker that I own. I payed $500.00 for each of my speakers. Why do these Sonos speakers depreciated so much? I would never sell my $500.00 (still in immaculate condition speakers) for $75.00. RegardsUpdate: I totally misunderstood the upgrade policy. I apologized for my misinformed post.Regards

Qué pésimo diagnóstico técnico sugerir un REEMPLAZO a un podructo con el que tengo apenas dos años Pay 5 Gen 2 sólo porque su RESET no funciona,  si no tienen forma de garantizar seguimiento técnico en físico mejor no vendan su productos en Ciudad de México, a cualquier usuario de marca que  no reciba un argumento técnico confiable en su producto no es adecuado que sugieran un REEMPLAZO como si fuera un costo tan fácil de asumir cada año.  Nunca había tenido problemas con sus productos llevo muchos años adquiriéndolos pero ahora tirar a la basura una inversión asi por 2 años no es viable sin conocer motivos coherentes. What a lousy technical diagnosis to suggest a REPLACEMENT to a pod with which I have only two years Pay 5 Gen 2 just because its RESET does not work, if you have no way to guarantee physical technical follow-up, better not sell your products in Mexico City, to any Brand user who does not receive a reliable technical argument on their product is not appropriate for them t

If you want to watch your TV while still streaming your music (Ex. So you can your hear music while muting your TV to watch a basketball game or other event). Open your Sonos App Clicj “Browse”. It’s the music note next on the bottom tool bar in-between the Sonos Star Icon and the Rooms icon. Under browse you should see a drop down menu of your music libraries,  (Sonos Radio, Napster, SiriusXM, Spotify, etc.). Then you should see a TV Icon and a Line In Icon. Tap the TV Icon. Now you will be given the choice to continue streaming your music. The message will say, “Your audio will mute the TV. Do you wish to continue?” If you choose “yes”, then the music will play, the tv will be muted, but the tv program will still play.