Talk Sonos Products

What Sonos product is best for you? How do you expand your Sonos system? Have a Sonos tip or trick to share? Show off your setup and your products here.

21319 Topics

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JCDATLContributor I
asked in Controllers and Music services

Unable to add to existing, or create new playlists with the recent app update

Spent over an hour waiting on line to talk to customer service rep who was not helpful. He finally came back and said the recent I couldn’t add a playlist or put music onto existing playlists was because, “Sonos is improving its service to accommodate new products.” He also said additional updates will be released to facilitate what I’m trying to do. Huh?!! When does an update eliminate basic features of a product and only roll them back out when the bugs are worked out. Thankfully, I didn’t update the app on my wife’s phone so can still use this function. Truly unbelievable!

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8 minutes ago
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JohnG666Enthusiast II
asked in Controllers and Music services

What am I doing wrong - want to avoid auto updates

Please can someone tell me what I’m doing wrong because even though I believe I’ve turned off auto updates, both my iPad Pro and now one of my Android phones have been infected with this mess of a new version.I turned off auto updates in the app and also unchecked the option to allow auto update in the google playstore but this morning I now find that my main Android phone has this new version.I daren’t turn on the other phones in case they auto update and I’m left with a system that is totally unfit for purpose for my needs.

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37 minutes ago
Majo133
Majo133Enthusiast II
posted in Controllers and Music services

PSA: DO NOT UPDATE TO THE NEW APP YET (list of issues included)

Please if u have some issues u don’t see in my post, add them with bulletins, so there is a comperehensive lists for other users or the SONOS itself. Device: iPhone 14 Pro Max - iOS 17.4.11.) If u’re trying to TruePlay ERA’s 300 in the NEW APP (80.00.04), and microphones are disabled on the ERA’s themselves, then the TruePlay process fails.This is due to disabled microphones. If i tried it in the OLD APP (16.1), there was a step/prompt that warned me exactly about the microphones e.g. that they need to be enabled, so the TruePlay could run successfully. This prompt is missing in the NEW APP (80.00.04). So if u’re having TruePlay issues, try to enable microphones.2.) If u’re having issues with TruePlay not starting after tapping/hitting “Continue” button in the NEW APP (80.00.04), reboot your phone and it should work.3.) If u’re experiencing some other issues in the NEW APP (80.00.04), they might be mitigated by going to “Account” / “App Preferences” / “Reset App” which will logout you

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38 minutes ago
Gwenddoleu
GwenddoleuTrending Lyricist I
asked in Controllers and Music services

New Sonos App

In the new 2024 Sonos App :Where are the alarms settings? Where is the Last.fm service?Where is the Android widget?This is a real nightmare. I hope Sonos will fix all that asap because what they did releasing this not finished app is scandalous.

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49 minutes ago
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craig1974Contributor I
posted in Controllers and Music services

New app!

OMG!! What have you done Sonos. This new update is horrendous. Heads must roll and the old features reinstalled. The Sonos system is almost unusable. Awful.

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1 hour ago
Toutatis
ToutatisContributor I
posted in Controllers and Music services

Latest Sonos iOS App doesn't recognise my 10yo speakers

Hardware approx 10 years old, running the S2 OS. The old app works absolutely fine but the “new Improved” app on either the iphone or iPad refuses to recognise any of them. Luckily my better half has not updated this awful app on her devices or she’d be marching straight to Sonos HQ. For now, having to control every speaker in the household via her device(s) or via a Windows laptop. Sonos should get the team that tested this application to issue a grovelling apology to everyone affected and sort this one out asap.

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Toutatis
1 hour ago
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mediaplaysContributor I
asked in Advanced setups

Looks like we may lose our networked libraries with next big update? NAS drive?

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update? 

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1 hour ago
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DrMarcusBrowContributor I
asked in Controllers and Music services

Sleep timer in new app?

Is there still a sleep timer? If so, where?thanks

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2 hours ago
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puch27Contributor I
asked in Home theater

Amp wont register on my account

Ive just installed a new Sonos Amp. Ive used the Sonos App on IOS to install it and all works ok. Then the app trys to register the amp on my Sonos account and I get an error saying cant connect try later. I have checked my Sonos account and logged in and updated my address and password all seems ok. Any ideas please. Thanks 

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3 hours ago
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stationtostationContributor I
posted in Controllers and Music services

NEW APP: how many songs are allowed in a recalled playlist from say Amazon Music

Have a few playlists that have more than 100 songs. in the new app when I recall those it seems only 100 are displayed. is this an error?

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4 hours ago
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Rob.nlContributor I
posted in Controllers and Music services

New Sonos v80 app is so annoying

I just downloaded the new v80 Sonos S2 app and first impression is not too good. Hope they change this soon. This is what is foundThe app gives an error when trying to play a radiostation on MyTuner Radio service in the Recently played section.  Some contact card are so big that when you want to swipe down to close it, I open the Homescreen/Lockscreen of my iPhone. When I want to play a radio station from the Favorites section an additional unnecessary card is opened with only a Play button. Why not start playing without opening this screen? The favorites are now mixed. So Spotify and RadioStation favorites are in one list. That is annoying.  The list of favorites is not sorted in any way neither can they be ordered according to my favorites.  The room for the name of the system on top of the Home Screen is very limited and so, it is always abbreviated with dots.  What is your annoyance?

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6 hours ago
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set2explodeContributor I
posted in Advanced setups

Sonos app V80.0 does not support NAS drive

So the following note has been added to the SONOS support topic Use a NAS drive with Sonos. Sonos app version 80.0This setting is not currently available in the Sonos app for iOS or Android, but it will return in a future update.They are forcing the update, and there's no Music Library option in the system menu anymore. This is very frustrating. Very sloppy software development. Is complaining to support my only option to get this enabled again? 

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6 hours ago
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bamber2001Contributor I
asked in Controllers and Music services

New, May 2024 Sonos S2 app network access

I’ve just upgraded to the new, May 2024 Sonos S2 app.  It wants local network access (photo).  It already has this.I’ve toggled Sonos’ local network access on and off in iPadOS settings.  No luck.  The app just keeps asking for access.  I’m now unable to use my Sonos system from the device I use most.Does anybody else have this problem, and is there a solution other than to wait for Sonos to fix it?Peter  

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7 hours ago
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afroduckContributor I
posted in Controllers and Music services

Roll back this release to S2

Please bin the new app and let me have s2 back. I mostly listen a premium radio station and now I am unable too, aswell as numerous other issues.

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7 hours ago
controlav
controlavMaestro
asked in Controllers and Music services

Where do I create Named Groups now?

The new app shows my named groups, but I don’t see any place to add or remove them? Plus as the Desktop apps have never supported them, that’s not a work-around either.

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controlav
7 hours ago
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BGoverdeContributor I
asked in Controllers and Music services

New App is terrible

Hi,Is there a way to downgrade this poorly thought out new app to the previous version.The new app is not user friendly and does not appear to have a “shuffle” option for my music. I have a NAS with over 12,000 songs and now it appears the sonos app will not provide the ability to shuffle the songs. Either I have to downgrade the app to the previous version or I will have to find another method to play my in house library on the sonos setup.This supposed update is quite obviously inferior to the old one. Certainly won’t purchase anything else from sonos unless this gets rectified. Butch

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8 hours ago
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David WarrenContributor I
asked in Controllers and Music services

unable to add songs in Apple Music to queue with new sonos app

I just updated to the new Sonos app which looks great. I use Apple Music and there’s no way to select an individual song and add it to a queue. The “play next” and “add to end of queue” options are gone. The only option is “replace queue”.  This is a big bug as I use and revise my queue all the time. Will this be addressed in future updates?

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8 hours ago
Keith N
Keith NSonos Staff
posted in Controllers and Music services

New Sonos App and Accessibility

At Sonos, we take accessibility seriously and aim to build listening experiences that everyone can enjoy. The redesigned Sonos app was built from the ground up to support both modern and future Sonos experiences, and as part of that, we’ll be implementing ongoing improvements and enhancements over time. On May 7, the app will have basic support for screen readers, allowing you to swipe through and read through all items on the screen. Following launch, ongoing improvements to the accessibility of the updated mobile app will remain a top priority. A software release available May 21 will improve screen readers so you can select items on screen in any order. Further improvement will be added to the experience regularly until we reach parity with the S2 app by late June.  In the meantime, the Sonos Windows and Mac applications will continue to operate as normal until our new web app has met our accessibility standards. Thank you for your patience as we continuously improve the accessibili

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8 hours ago
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dlpickworthContributor I
asked in Controllers and Music services

Pandora play modes in new app

Since the new app update this month, the Pandora play modes (e.g. Deep Cuts, Discovery, etc) is not visible.  Anyone know how to set that in Sonos, or did they eliminate it???

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9 hours ago
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JasperSteadContributor I
asked in Controllers and Music services

Either Rank Incompetence or Bad Faith - Either Way the New Sonos App is a Disgrace

I believe this move was Sonos trying to force previously satisfied customers into Sonos’ own, ad-supported, Spotify-lite ecosystem. Idiocy and incompetence are also plausible explanations, but I think this was a business decision they made explicitly.Either way, the new app is a disaster, and the bad faith continues in that Sonos have done nothing to delete this update and allow us to revert back to the prior controller app.I can no longer search my own library. I mean, seriously? I cannot build or edit queues of my own music. Seriously?Talk about destroying brand loyalty. Well done. Hundreds and hundreds of dollars spent building my system and now you’ve effectively burned it to the ground.FIX THIS.

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9 hours ago
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Grey SkiesAvid Contributor I
posted in Controllers and Music services

Sonos press release

Bunch of 💩 shit company.

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10 hours ago
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castallaLocal Superstar
posted in Controllers and Music services

Techno Abuse

This sorry saga has all the hallmarks of an 'abusive relationship' including gaslighting, coersive control, mistruths and neglect.   It has to rank pretty high in the list of worst commercial practices ever.  NETFLIX will probably in time make a 6 part documentary out of this. 😁.Meanwhile, stay courageous as Sonos would want you to be 😁 

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10 hours ago
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CC CaroContributor I
asked in Controllers and Music services

alarms on new version of app 80.00.04

Where has the alarm function gone? I’ve just upgraded my app and it’s vanished. How am I supposed to get up?

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10 hours ago
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linboxContributor II
asked in Controllers and Music services

Ho to downgrade the app?

How to downgrade to the last working verion? The new one is obviously still a BETA 0.001 Version 

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10 hours ago
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furacaoprProminent Collaborator I
posted in Controllers and Music services

The Sonos app is redesigned and better than ever

I can't believe I just received this email from Sonos 😱  

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11 hours ago
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