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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

24718 Topics

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DaKeyzContributor I
posted in Controllers and Music services

Sonos Music Library Not Categorized Correctly

I have a WD Mycloud Home drive. I copied all my music from my laptop onto the Mycloud drive. When I access the music library on the Mycloud using the Myclould music source, my library is not categorized correctly. For example a lot of my music falls into an unknown genre. However when I access the same music directly from my computer by using the adding the music library function, all my music is categorized correctly. So I am assuming that the meta data is correct on the actual files. Any idea why my music files that are on my computer are categorized correctly and the files, which are the same, on the Mylcoud are not? Thanks. 

5
D
2 years ago
T
TomasasContributor I
posted in Components and Architectural

tv arc to sonos amp sound cuts off every 10-15seconds

My setup/samsung tv (2016) using hdmi arc to Sonos Amp with two speakers ( stereo setup only).using anything from tv with arc audio signal keeps dropping/freezing every 10-15 s for 0.5s.really annoying!no probs using airplay to streat music so its definetely ARC issue.using decent Belkin hdmi cable.My question - is there a posibility that I need high bandwich hdmi cable? thank you Tom 

1
Airgetlam
2 years ago
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Grifter71Contributor I
asked in Home theater

Beam HDMI with Ethernet

Hi all. So I want a wired network connection to my Beam. Rather then routing a separate ethernet cable, will a HDMI with ethernet cable from the Samsung TV’s eArc connection provide a wired connection to the Beam? TV has a wired connection via ethernet.

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ratty
2 years ago
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qprfactContributor I
posted in Controllers and Music services

Setting up Sonos with Mac Big Sur

I have Sonos controller app S1 (11.2.13) on Big Sur (11.6.1) which does not allow me to add my music library to my Sonos system (two “old” play 1s).Before I installed Big Sur (for which I completely reset my Mac), I was connecting fine.I’ve set Security and Privacy as below:When I try to set up Music, I get the notification that my library is being added, and that it will take some time, but after the wheel has stopped spinning it is not thereWhat else do I need to do?Note that my Sonos system is recognising and playing Spotify, etc

2
Q
2 years ago
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BG147Contributor I
asked in Components and Architectural

connect gen 1 flickering white light

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white light. Any ideas? Just dead?

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James L.
2 years ago
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KassakContributor I
posted in Controllers and Music services

Planet Radio Service

I added the Planet Radio service a week ago.  The service has been intermittent.  When it is running it will run all day without interruption.  But much of the time it doesn’t work; I cannot browse the Planet Radio music or even reauthorize . The on-screen message is to check my network connection.  I immediately tested half a dozen other (random) services and they operate perfectly. I have tried resetting my router and restarting my speakers.  I have contacted Sonos support; they couldn’t find a fault and concluded it was a Planet Radio fault  - but as support is not UK-based they were not able to test this conclusion.  Planet Radio support has not yet responded to my request for help.Has anybody else experienced this problem?  Any thoughts on how to resolve?  Thank you.

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K
2 years ago
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ChadwickContributor I
posted in Controllers and Music services

Netease Music "official playlists" won't update

Hi everyone, I am using Sonos players with Home Assistant which plays Sonos playlists automatically on some scenarios(e.g. someone getting home, Alexa receiving a voice command for playing some playlist...)I added a Netease Music “official playlist”(it always contains 20 songs and auto-updates on a daily basis) to Sonos(Netease Music > My Music > XXX playlist > Add to Sonos Playlist) a few days ago. Everything worked perfectly until today I found the playlist not updating. There are now 20 new songs in the playlist of Netease Music App, but the 20 songs in the playlist of Sonos App(Netease Music > My Music > XXX playlist) are just the same as the the day I added the playlist. Even if I delete the playlist from both Apps and re-add the playlist, the songs in the playlist in Sonos App remain the same as before.So I guess the songs of the playlist are kind of saved somewhere?  Would really appreciate it if someone knows where Netease Music "official playlists" are stored by

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C
2 years ago
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GoranMContributor I
posted in Home theater

placemet dilema: beam+symfonisk frame heights

Hi,I got a beam g2 + symfonisk frame/picture speakers for rears (in a condo, will try to avoid adding the sub).Not sure how to place them. The common "av wisdom" is to place front speakers on ear level,and rear ones significantly higher for ambient sounds.However a bar sitting below the tv, if the tv is ear level, can not be that high. More importantly, most discussions on the subject here tend to advice ear - level placement for rear ones too. I also wonder about the distance from side walls, should it be based on same standards as regular surrounds, or does processing and flat on-wall form change something in that regard? Thank you

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G
2 years ago
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IwishiwaskittensContributor I
posted in Advanced setups

HU80KA projector addition

I’m looking to move to a rear projection situation and I’d like to pick some brains before jumping in.  I currently use a Sonos Amp to power floor speakers and as an interface for a turntable. I’d ideally like to move these to the rear and use these floor speakers as the surround satellites which would bring the Amp close to the projector with a Sub and Arc up front. Does this situation make sense? Do I need to hardwire the Arc to the projector for full atmos and the rest of the surround drives from that or can the Amp push this out? 

3
Ken_Griffiths
2 years ago
M
MAK10Contributor I
posted in Components and Architectural

SONOS app update TIDAL connection was lost

I see this has happened numerous times in the past.  TIDAL works on it’s own app, not through SONOS, just updated the app, TIDAL says it should work and is a valid service.  SONOS fails to play TIDAL….

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G
2 years ago
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TomasasContributor I
posted in Home theater

sonos Amp as stereo setup with one and one sl speakers

Hello,I have bought Sonos Amp and at the monent I want to use it along with Sonos One and Sonos One Sl speakers as a stereo setup/group.looks line I can only setup these speskers as surrounds which is not what I need.can anyone let me know if this possible and if possible what I am doing wrong.much appreciated! Tom

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G
2 years ago
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Joel C.Contributor I
posted in Components and Architectural

Sirius XM is skipping through wired Sonos system, Just started with in last month.

Hi, Sirius XM has started skipping (jumping ahead and cutting out). We have a wired system and the wireless is disabled. 3 amps and a connect that connect to our router then dsl. The speakers are wired to the amps.  I’ve removed the Sirius Service and re-installed it…  nothing seems to work?  Really irritating since we listen to Sirius alot.

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Airgetlam
2 years ago
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OPlo_70Contributor I
posted in Home theater

Beam disappears from App after playing through Roku TV - has to be unplugged and plugged in again every time

I have a Sonos Beam that is connected to my Roku TV via Arc. I also have two Sonos SL speakers. Whenever I use the TV, which is setup to only play though the Beam, it works fine. When I then want to play music on all three speakers, the Beam disappears from the system in the app (the TV is powered down when I do this). If I unplug and plug in the Beam, it shows up without doing anything to reconnect it in the App System settings. This is super annoying to have to unplug and plug-in the Beam whenever I want to use it for music through the App with the other two speakers.

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O
2 years ago
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acmoveContributor I
posted in Portable speakers

Sonos Move starts Spotify in the middle of the song

I’m using a Sonos Move. When I play a song from Spotify through an iPhone X, Sonos starts playing in the middle of the song.  Does anyone know how to resolve this issue?

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E
6 months ago
A
ace151Contributor I
posted in Portable speakers

SONOS ROAM doesn't work

I bought my sonos roam 3 weeks ago and have struggled with it left right and centre. As far as I can tell there are 4 main problems The first problem I found was that the audio would spontaneously drop out while listening to video and sometimes any audio that isn't played through the sonos app.  The second problem is that the bluetooth just doesn't work (excluding 2 days of it functioning last week) The third is that the sometimes the buttons just don’t do what they say they should do in the manual. Sometimes the power button doesn't work, the bluetooth never connects, the volume buttons sometimes don’t and I am yet to be able to use the smart assistant.  The final problem I have found is that the device can't pair with other SONOS speakers, of which I own 8. I also think that sonos needed to be clearer that this speaker would force customers to upgrade to the Sonos S2 app as I basically can't use my Play 5’s anymore because they are incompatible with the S2 app.  After being a long te

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J
2 years ago
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haozhiyoContributor I
posted in Speakers

play 5 gen1 not work lost smbscand file, anyone can help

I have a sonos play 5 gen1, recent days, it does not work. I use a uart connect the board,maybe can solve problems on the way:1、anyone can help me with the smbscand file；2、or tell me where can download the upd file, but I cannot spell the right url looks like http://update-firmware.sonos.com/firmware/Gold/28.1-83251-v5.2-pcyakr-RC4/28.1-83040-1-1.upd?thanks a lot.here are the logs: U-Boot 1.1.1(1-16-4-zp5s-0.5), Build: zp5s-0.5MPC8272 Reset Status: External Soft, External HardMPC8272 Clock Configuration - Bus-to-Core Mult 3x, VCO Div 4, 60x Bus Freq  16-50 , Core Freq  50-150 - dfbrg 1, corecnf 0x10, busdf 3, cpmdf 1, plldf 0, pllmf 3 - vco_out  400000000, scc_clk  100000000, brg_clk   25000000 - cpu_clk  300000000, cpm_clk  200000000, bus_clk  100000000 - pci_clk   33333333CPU:   MPC8272 (HiP7 Rev 14, Mask unknown [immr=0x0d10,k=0x00e1]) at 300 MHzBoard: Sonos ZP5SDRAM:  32 MBIMMR: f0000000DRAM tests running ... doneUsing default environmentIn:    serialOut:   serialErr:   serialNet:

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H
2 years ago
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brianhargContributor I
asked in Home theater

mixing old products and new

Sorry for what might be a basic question. I have the ZP100 and ZP80 in my house to do whole house music system for wired speakers through my house. They work great and do not want to update them. I am t thinking about the Arc and stone One speakers for a home theater setup. I have to use the “legacy /old” app for my current system. I assume I can add the Arc. But do I add it using my old app (add equipment) or do I add it using the new app and set it up as a new system?

2
B
2 years ago
S
SteelstarAvid Contributor II
asked in Components and Architectural

Not able to "update" devices after leaving beta program (error 10)

Hi. I decided to leave beta program 2 days ago. I received the email as planned telling me I had to reinstall the Sonos app from the play store.After this, my system need to be “upgraded” (beta version is 13.4.1, while current production version is 13.4). All my Sonos One’s give an “error 10” while trying to update. Error 10 should be about S1 systems upgrade but this is just not the case, since I haven’t any.I tried to reset anything and start  for scratch, but the problem persists. I can use the speakers, but the app tells I have to upgrade, but I can’t.Is it possible Sonos didn’t think about people leaving beta program?Please tell me if there is a solution.

4
jgatie
2 years ago
C
citydwellerContributor I
asked in Components and Architectural

AirPlay no longer working

Hi, after updating my Sonos Beam to S2 13.4, my old Sonos:1 Players are no longer showing up for selection on my iPhone, MacBook or iPad. Restarting the Beam, the Sonos:1 Players or my devices did not solved the problem. I also toggled the AirPlay grouping option many times in the Sonos app and waited a bit, but the problem is still there.There is also a similar Reddit thread about this problem here: https://www.reddit.com/r/sonos/comments/qxl9vd/sonos_beam_and_sonos_one_disappeared_from_sonos/?utm_source=share&utm_medium=ios_app&utm_name=iossmf Any hints to solve my problem? Kind Regards 

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G
2 years ago
D
dennismoskovitzContributor I
asked in Controllers and Music services

“On My Phone” not showing up under Browse

“On My Phone” not showing up under Browse. I have no idea why this has suddenly disappeared. I’m using IOS 15.1.1

2
controlav
2 years ago
jchongkoon
jchongkoonAvid Contributor I
asked in Components and Architectural

Play 1 problema en estereo

Con la actualizacion del ultimo firmware las Play 1 no se escuchan en par estereo.Alguna solucion que tenga para este inconveniente.Gracias

2
jchongkoon
2 years ago
D
Dempa89Contributor I
posted in Components and Architectural

Symfonisk looses connection?!

Hi, my newly installed Symfonisk Bookshelf looses connection over night, every night. I always have to re-do the connection to get it in the app again. Have tried both Sonos apps (S1+S2) on ios and its the same problem.Once ive reconnected it it wont work with google home, it cannot connect to it and I cannot plays music on it through google home or google nest. Whats wrong? Thankful for any help! 

2
el rubio
2 years ago
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PacoSContributor I
posted in Portable speakers

Endless problems with Sonos Roam

Hey everyoneIs there anyone else here having issues with Roam? I do, and hasn’t stopped since I bought it. It lasts no more than a couple of days connected to WiFi and then I need to reconfigure it again. Battery doesn’t lasts as much as Sonos claims. Microphone can’t be turned on (I guess is because Roam gets disconnected from network).I have other three Sonos products which have no issues, but this little guy has really disappointed me. And yesterday I decided to call Customer Supports which really wasn’t helpful at all claiming that I have a network issue which it is not. I have my home with a lot of smart devices and none has a single problem with network.I do really want to take it back because it has really a waste of money. Any thoughts?

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el rubio
2 years ago
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Eric AODContributor I
asked in Components and Architectural

Roam won't hold a charge :(

This has happened me several times now, and it’s a real pain. I fully charge my speaker, power it off and store it away so it’s ready for the next use. I have quite a few speakers in the house, so only use the roam when outdoors so it could be several weeks before I use it again. Every time I test it before use the battery is totally drained and dead. Maybe it’s something I’m doing wrong but my gut feels like it’s a problem with the power switch. Has anyone else had this issue or found a solution?E 

5
E
2 years ago
manuel71
manuel71Contributor I
asked in Components and Architectural

Internet radio drops frequently

Hi I have more and more streaming drops playing local radio program… my Internet connection is stable and wifi is strong…. Is it possible to have a closer look to debug logs on sonos devices to find out what's happen ?thanks Manuel 

2
J
2 years ago
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