General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1209 Topics

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SkipbskipContributor I
asked in General feedback and conversation

waiting for shipment

Does anyone know how long it takes for Sonos to ship? I ordered 2 room combo a few days ago and still saying the a preparing for shipment. website says order usually ship the next day after ordering. 

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Airgetlam
1 year ago
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wmbosContributor I
posted in General feedback and conversation

Does not function as advertised, a huge waste of my time

I bought a Sonos system six months ago from and installed by BestBuy for a second home which I am in about once a month for a couple of weeks.  I have become disgusted with the lack of consistency of the system.  At least once a month (once a trip) I spend anywhere from 15 minutes to well over an hour on the phone with service to resolve an issues of one or more units not playing or something else.  For the kind of money I spent, to have to spend that amount of time on a regular basis to keep the system functioning is beyond reprehensible.  On the off chance that somebody in charge at Sonos reads this, I will mention that I have already cost the company business by telling friends about my woes and advising them to purchase something that works as it is advertised.  Other complaints will never be addressed, like the portion of a minute of my life I lose every time I open the app on my phone from the time I tap on the icon until the app opens and becomes fully functional. This company w

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buzz
1 year ago
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rbaker6966Contributor I
posted in General feedback and conversation

How to resolve horrible support

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

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Ken_Griffiths
1 year ago
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LsalcedobContributor I
posted in General feedback and conversation

bad costumer service

I am very dissatisfied with the treatment that Sonos gave me.  How is it possible that the most recent speaker that I acquired from Sonos from one moment to another stops working.  Sonos is a brand that supposedly prints quality in its equipment and that is why its speakers are expensive, however, a subwoofer with only two years of light use died from one moment to another.  Even worse is the fact that they do not offer an alternative to their clients when it comes to this type of inconvenience.  I am a customer with 5 speakers who intended to continue adding speakers to the system but with what just happened to me I will opt to resell the system as there is no point in having a good sound system if the company behind it doesn't care for your customers.  very bad sound

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buzz
1 year ago
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CymonContributor I
posted in General feedback and conversation

Feature request: Dynamic sleep timer option to sleep "after this track"

Hi!I use to listen to podcasts while going to sleep. The Spotify app has the nice feature to enable sleep timer after the current playing track. Would be nice if this option existed in the Sonos app as well, so I dont have to use Spotify for this and connect the speakers everytime.Thanks! 🙌👋  

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Ken_Griffiths
1 year ago
controlav
controlavMaestro
posted in General feedback and conversation

Browser needs multiple Back presses annoying

Forum problem: After clicking on an item from Favorites or Recently Added, it takes two or three presses on the Back button to get back. Some piece of code is adding bogus History items to the Browser. Super annoying. This is a recent change (in the last week or two). Using firefox but Edge does it too. 

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ratty
1 year ago
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Ivan XAvid Contributor I
posted in General feedback and conversation

Why is Arc SL omitted from many support pages where it seems to belong?

Arc SL is barely mentioned on any support pages, including those with comprehensive lists where it seems like it would clearly belong.I realize the Arc SL is a slightly esoteric product, being sold only at Costco, but, hey, the SYMFONISK line of products appears on the support pages, so why not Arc SL as well?Here are four pages where it seems like Arc SL should be listed, but isn’t (and I assume there are others as well):Sonos S2 compatibilityStream AirPlay audio to SonosSonos system requirementsSupported home theater audio formatsI think it would help owners of the Arc SL to have it properly represented on Sonos support pages.

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Corry P
1 year ago
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SsamContributor I
asked in General feedback and conversation

Refund

I initiated my return online. I received an email from Sonos on June 3rd indicating that the company has received the speakers I returned and my refund would be processed within 15 business days. The refund I am expecting is over $1000. It has been over 15 business days and after waiting over an hour and getting in touch with a customer service representative, she advised that she will reach out to the finance department and I should receive a response within 48 hours. It has been 5 days since I reached out and after following up, the customer service representative sent an email to let me know  that she has reached out to the corresponding department and I should get a response within 24 hours. It has now been another 3 days and I still have not heard anything from Sonos despite following up via email regularly. Calling requires a long wait and it does not appear the customer has access to a department that have answers. The response is always. we will get in touch with the finance de

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K
1 year ago
A
Anonymous
posted in General feedback and conversation

We don't care - just buy a NEW one with 30% off

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K
1 year ago
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PiriContributor I
posted in General feedback and conversation

Extreme Shipping Delays - Non existent customer support

Hi,I ordered an immersive set (arc / sub / oneSLs) on 06/04 with an estimated shipping date of 06/13. As of today (06/24) the order still shows preparing to ship but there has been no shipment. On repeated conversations with customer support I am being given the same parroted responses about system updates and with no clarity on when or how long will it take for them to ship. Has anyone received their orders recently (socially those who placed the orders in June itself).  It is extremely disappointing and frustrating. My two cents: Sonos should stop taking back orders since clearly it’s unable to fulfill them in time, at the least till it gets back enough inventory. I ordered PS5 day before and it arrived today despite known supply shortages around the world. 

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B
1 year ago
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m.arcContributor I
posted in General feedback and conversation

Sonos Desktop app: add macOS Control Center Now Playing

Please, add macOS Control Center playback control to the Sonos Desktop app.Much likely a Catalyst port of the mobile app would be a better option?

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Airgetlam
1 year ago
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Jay GuruContributor I
posted in General feedback and conversation

Refunds: Scam or Legit? **Depressing Experience**

Hello,I welcome all people out there who are frustrated by Sonos Refund policies and still waiting on getting back their hard earned money.I hope this message finds you well and I am hoping this is my last resort to find a resolution to my problem.I was provided a 10% credit refund on my order# ********** which shipped on Jun 01, 2022 due to delayed shipping. (see attached screenshots)After talking on phone with Sonos Sales Support multiple times inquiring about the status on the same and also creating an online credit request (case# ********), I have been left with no answers and provided with given blanket statements such as "It is processed on our end", "Check with your bank", "I will get back to you after talking to our internal finance team", "Wait until 15 business days", and automated system emails "We're here to help" etc.I have complied with all the required policies and tried to be as patient as possible before reaching out to you. It has been 15 business days, yet I have not

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J
1 year ago
J
jasonlovesmusic2022Contributor I
posted in General feedback and conversation

Feature request: Airplay groups + in-app restart button + smoother group management

Hello. I’ve owned and loved Sonos for just over a year and would love to share a few ideas for future updates.Airplay groups: when you create a stereo pair between two speakers, it shows up in Airplay as a single speaker. What if we could use the same concept and create Airplay groups within the app that we can then connect to in the Airplay interface with one tap. For example, say I want to connect to all my downstairs speakers in one tap: I create the Airplay group in the app, select my downstairs speakers, name it “downstairs,” and now whenever I open the Airplay interface on my iPhone I can select “downstairs” and it connects me to all the speakers in that Airplay group, in one tap.  In-app restart button: almost all devices can benefit from a restart once in a blue moon, even Sonos. For those who have multiple speakers, maybe some in hard to reach places, tapping a button in the app settings to restart the entire system (or a single speaker) would be a wonderful quality-of-life fe

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L
1 year ago
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jifinContributor I
asked in General feedback and conversation

Difference between sonos hifi and songs 5

sonos 5 hifi and songs 5 difference.Can I pair both .

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jgatie
1 year ago
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aamcContributor I
posted in General feedback and conversation

feature request: get app to default to closest speaker

Hi, could the Sonos App have an option to detect and default to the ‘nearest’ speaker, rather than having to select it manually?  This would make it quicker to play music in the room you’re in and avoid accidentally playing music in other rooms. I understand this wouldn’t be possible for all speakers, but for those that have a Bluetooth capability perhaps the app could detect the strongest Bluetooth signal and default to that speaker.   Presumably this would need speakers to advertise themselves via Bluetooth, with Bluetooth always being on instead of only when the button was pressed.  This wouldn’t suit everyone of course and some may wish to retain the existing ‘last used’ functionality, so I’d suggest this was an option rather than the default Is there already some functionality that achieves this, or if not would this be possible/practical?  Regards  

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Ken_Griffiths
1 year ago
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Mkuch1783Contributor I
asked in General feedback and conversation

Connecting projector w/ firestick to sonos amp

I recently purchased an Epson projector (Pro EX9240) and would like to use a firestick and get the audio to play through my landscape speakers which are currently hardwired into a Sonos amp (mono) in my basement.  Do I just need to 1) plug the HDMI firestick into an HDMI Audio Extractor, 2) connect that to the projector using an HDMI cable, 3) then use an optical audio adaptor and run an HDMI to the Amp in my basement?   

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Airgetlam
1 year ago
dave77
dave77Headliner I
posted in General feedback and conversation

Feature Request: include mic on/off in touch control setting

When you have touch controls disabled via the app then you can still turn the mic on/off via the players' touch controls.As a parent I'd like to disable Alexa etc now and then for various reasons, at the moment my only choice is to remove the voice service and re-add later.I think it would be a good idea to include the mic button in the touch controls option, so when off you cannot turn the mic on/off, then add an extra option in the Sonos app to control the mic on/off.This way you can disable Alexa without needing to remove the voice service.

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dave77
1 year ago
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Tim CodyAvid Contributor I
posted in General feedback and conversation

Double Credit Card Charge

In mid May I bought a Port to replace an older model and when my credit card statement came in they charged the correct amount but there was a second charge of $145 processed the same day.  It took me a number of phone calls to get to the right department and they said they changed their system and this has been happening and I would get my credit expedited.  It has now been 15 days and no credit and I am not getting a response from the person I was dealing with.  This is not the same company experience I used to get back in 2011 and I have a fairly large collection of Sonos equipment that may not grow in the future.  Very disappointed.

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P
1 year ago
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akagermzContributor I
asked in General feedback and conversation

Sonos/wired speakers hybrid setup

Previously I used to use my Playbar, sub and two Play 1s to mimic 5.1 at my old house. I recently moved and at my new house there are 4 JBL ceiling speakers, 2 (L+R) at the halfway mark between the TV and where we sit on the couch and another 2 behind the couch (L and R as well). So I'm wondering what my best setup will be if I use my existing Sonos speakers and the 4 wired speakers.1. I definitely want the rear two to be part of my Sonos system. 2. Could I use the middle speakers (between the couch and TV) as Front L+R, use the back ones as rears and have my two Play 1s paired but in the backyard as a different zone? 3. Is there any configuration where I will not be able to use my Sonos sub with wired speakers in the mix?

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G
1 year ago
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Loren O.Contributor I
posted in General feedback and conversation

Feature request: Sonos as speaker for PC

So, I love my Sonos. Unfortunately, I hate my office setup where on my desk I have 4 speakers, two Sonos one’s which I use for most of my audio streaming and two computer speakers which I use for all my pc audio work. in a post covid world, I work from home most days. That means I’m in virtual meetings on/off through the day. I'd love it if I could ditch my computer speakers and have a virtual sound device on my pc that would stream to Sonos. Then wether I’m streaming CNN, in a Teams or Zoom meeting or just listening to my music my sonos system could be my sound system of choice. it would be wicked cool as an example if when I’m streaming to a group and all a teams call rings my PC if the PC input would take over and drop the group audio, allow me to take my teams call from PC and then when I disconnect, go right back to group audio. I can imagine a premium experience there that would fit in with premium sonos brand that sonos has.

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Airgetlam
1 year ago
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Pascal_luc_jacquesContributor I
asked in General feedback and conversation

When is this TUNE IN scam going to stop ?

When is SONOS going to listen to its customers and stop this TUNE IN catastrophy ? As mentionned in numerous posts on this blog, Tune In regularly fails to access my radio (France Musique, French public classical music) . But when it does, i have to support their advertisements, although France Musique is a Public radio and DOES NOT HAVE PUBLICITY ! This means the Tune In ad revenus go totally in Tune In and, probably, SONOS pockets ! Considering we have all bought SONOS products without any mention of the obligation to have publicity when using them, this is the biggest scam i have yet met in the hi-fi business. All my SONOS products are now on sale on internet, and I strongly advise not to buy anything from this society on social media. If we all do likewise, maybe they will listen...

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K
1 year ago
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TEHContributor I
posted in General feedback and conversation

DTS codec in Blue Ray suddenly stopped

Was enjoying DTS codec in some blu rays like Top Gun, Fury n Jurrasic Park all these while after Sonos enabled this feature. After watching TOP GUN Maverick, decided to watch the original movie again n was shocked to find out that Sonos has a bug in this codec after the latest firmware update.  Rear n sub stopped. Sonos support advised me to reboot but issue still persisted.  Anyone else has this issue? 

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T
1 year ago
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DrEmContributor I
asked in General feedback and conversation

The most COMPLICATED thing

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

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J
1 year ago
T
TuxUserTrending Lyricist I
posted in General feedback and conversation

Could we get volume adjusting buttons in the S2 app

One of the main issues (except the samba 1 only support), is the difficulty to fine adjust the volume in the S2 app, sure you have the lever to pull, but it’s a lot of work to adjust one step. It had been nice is there had been a [-] and [+] in the S2 app to adjust the volume one step up or down. Another thing I have an issue with regarding the volume, it seems like there are volume levels that are like mute, I have to pull up my volume to 5 before the speaker makes any sound at all and I can tell it’s not the most quiet volume on my Play:1’s, bit too loud for falling asleep to and I have disabled the loudness for the speaker pair (feels like when in pair the volume is a lot louder than if separated). Maybe this is a hardware issue and not a software issue, but I hope it’s the later for then it would be possible to fix it.

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T
1 year ago
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StrangelContributor I
asked in General feedback and conversation

Apple Music Experiencing Full Outage

Can somebody explain to me how this issue can be rectified? Seems that it had been a problem a year ago and yet it still occurs. This is the previous thread created;  

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controlav
1 year ago
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