Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi! I'm having a problem with my Sonos play:1. When I group it with my playbar that is connected to my tv the audio sound stops and resuming quickly almost continuously. Is there any delay between the playbar and the Play:1 when they are in group with TV sound? This problem is only when I group the Play:1 with the playbar.
I've had set up for now for just over a week a playbase and two existing play 1s, before I had the playbase connect the two play 1s as a paired sounded good. After setting up with the playbase the bass throughout the speakers start ok then seams to distort or sound like it's out of sync. Has anyone had the same issues or any ideas what it could be ? Thanks
I have a system with a Play 1, Play 5 and Connect Amp. My Sonos Controller app crashes whenever I try to connect to Apple Music. The app works fine with my own library of music that I have on the phone and it also works with internet radio (e.g. TuneIn) on all 3 Sonos products. Has anyone had the same problem, and in that case how did you solve it?
We have a Playbar/Sub system hooked up to our Sharp television using an optical cable. An xbox one and Comcast box are connected to TV using HDMI cables. We have this strange issue where the volume seems to creep up over time. This is rather annoying when our boys are playing video games either late at night or early in the morning. This has been going on for a while, so it's definitely not a case of someone sitting on the remote control or anything like that - definitely not an isolated incident. Case in point - my younger son is playing a game right now. I used the app to set the volume for the system right under the "a" in Manage in the menu above it. Over time the volume will shift up to "g" in manage, and the remote control has been on the coffee table in front me untouched the whole time. Any ideas on what could be causing this
Album art is visible - then not visible when scrolling and needs to load again. Not a great user experience.
Hi I use a lenovo tab 2 A10 and Amazon Music. And my issue is this:- When I scroll through artists / albums / my sonos the album or artist artwork loads, but when I scroll back up it has gone and therefore starts to load again, same if I scroll back down. As a consequence the view is never settled and is always attempting to update. If I do a similar action is the Amazon music app, once it is loaded it stays loaded irrespective of if I scroll up or down again, It is very annoying and causes a pretty poor user experience in Sonos. Has anyone experienced similar and can suggest a way so that once the album or artist is visible, it stays visible when I scroll? Any settings need changed? Help greatly appreciated. thanks.
This Community has several solutions where no artwork shows but my problem is slightly different. When playing music, the album artwork shows up. However, there are no album thumbnails when viewing the Library index. The artwork is definitely there, in the right place and in the right format 'cus it shows when I select the album. But when I'm browsing the list of albums, for example, just grey boxes instead of album thumbnails. Incidentally, I don't use iTunes so any solution that relies on iTunes is no good for me - sorry.
I have a 5.1 set up in my living room consisting of a play bar, bass and 2 x play 1’s. I have recently experienced a crackling noise from my right hand side play 1 and can’t determine the cause. I have submitted a diagnostic and my confirmation number is: 8231300. Can someone please advise what may be causing this? Thanks Stuart Godfrey
Hi, since introduction of the app version 8.x, all 3 times that I did update it, the process took more time than usual. The "finishing up" step is the one that is taking much more time and giving an error at the end. The strange point is that even experiencing an error message, the app was updated. (It was necessary to power down, power up the bridge that is the wired unit to the router that start seeing all devices again ) I have noted that the connect:Amp is the one that takes longer in the process (blinking the white light till having the error msg), but in the end the unit was updated. Here goes the number os the diagnostic: 8221308 for Sonos reference. I am afraid of having issues in a near future and having errors is not the expected result when you are simply updating the system. Right now everything is working perfectly, but I would like to understand what is happening. Units: 1 Connect:Amp, 1 Playbar, 1 Play One, 1 old Play 5, 1 Play 3, 1 bridge
Hi, I’ve just bought a Sonos One with Alexa. Once I’m playing a song through the Sonos app using spot Alexa can control basic functions - pause / volume / next track etc but doesn’t find any music. Perhaps I’m missing something obvious but any suggestions would be really helpful. Thanks.
Hello - I'm experience a random popping noise on my Playbar + two Play 1s while watching TV. It doesn't always happen consistently, but has been occurring quite a bit more frequently over the last week or so. I recently ran an update last week, so maybe that has something to do with it? I just submitted a diagnostics test as well (#8233755). Does anybody have any advice on how best to remedy / improve the situation? Thanks!!
All my iTunes music is stored on my NAS and a copy of my iTunes Music Library.xml is also there. I Sonos indexed this share and at a first look all looks great. The music is there, playlists are there as well. However in some of the playlists some songs are "missing" in a sense that - The filename is shown instead of the title from metadata - cover is missing - trying to play it gives an error that Sonos can't find the file If I manually search these songs in the library I can play them just fine. They are not DRM protected. I cannot find a pattern related to special characters, length of folder etc. I even deleted the XML and exported it from iTunes but that doesn't help. Following two entries of the XML-file. The first one of a track that doesn't "work" and the second, that does. Track ID15516 NameAll I need ArtistAir AlbumMoon Safari GenreElectro KindAbgeglichene AAC-Audiodatei Size9737572 Total Time268306 Track Number3 Year1998
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