Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,454 Topics
  • 25,415 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4454 Topics

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stadbContributor I
asked in Components and Architectural

Connecting old hifi components to Sonos (via Port?)

I am about to ressurect my old hifi system (turntable, CD player, amplifier, passive speakers) in one of my rooms. I have Sonos components in the other rooms of the house. I’d like to be able to:continue to play music from my turntable and CD player through my old amplifier and speakers stream music from Sonos to my old amplifier and speakers send music from my turntable and CD player to the Sonos components in other roomsThe amplifier (Mission Cyrus 1) has inputs: phono, CD player, aux, video, tape; and a tape output.Reading around, I think what I need to buy is a Sonos Port, and connect it as follows:Leave turntable and CD player, and passive speakers, connected to amplifier as before Connect Port IN to amplifier tape out Connect Port OUT to amplifier tape inputI then select tape input on the amplifier if I want to stream through my old amplifier and speakers. To send music from turntable or CD player to my other Sonos components, I select the appropriate input on my amplifier, selec

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5 months ago
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jimk1963Contributor I
asked in Components and Architectural

amp will not register to existing system

New Sonos app, existing system. Added Amp to system, fails at registration, after successfully entering PIN and pressing the sync button. WTH… usually Sonos products are rock solid.

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J
16 minutes ago
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Scatman123Contributor I
asked in Components and Architectural

sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks 

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J
17 minutes ago
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castallaLocal Superstar
posted in Components and Architectural

New Rumoured Sonos Device

In response to users' complaints that alarm features are missing from the new APP, it's rumored a new device will possibly be released shortly.  Here's an image of what it may look like.  No other details are presently known. 

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6 hours ago
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Brooklyn_RobContributor I
posted in Components and Architectural

Instability of ERA 100

The set-up of the new ERA 100 was a bit of nightmare.  Wasn’t able to set them up in the location for which they were intended and had to swap them with a pair of my Sonos Ones.  Finally set-up and and placed in a different location.  Then the ERA 100s would not stay connected while all other SONOS products are rock solid inluding the Sonos Ones I moved to where the ERA 100s where supposed to go.  After a day and a half of playing ‘peek-a-boo’ with speakers, I go fed up and sent them back.  The ERA 100s are not ready for prime-time.  The new app on iOS is no improvement either.  My music library disconnects intermittently too.  Solid on PC version, however.  Thank goodness.  Sonos, you need to do more integration and regression testing with new products.  Very disappointed.  

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7 hours ago
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BohansContributor I
asked in Components and Architectural

Timerfunktionen

Vart tog timerfunktionen vägen i senaste uppdateringen?

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10 hours ago
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phmkingstonAvid Contributor II
asked in Components and Architectural

New app actually has promise

I now have the new app  i quire like the interface and it is not "laggy". Ideally So os should have waited until sleep timer, alarms and music library index were properly integrated. Puzzling to understand their thinking - bad PR is Bad PR. I have one music service not working but I do believe this is a step forward.

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marook
18 hours ago
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Ron32768Contributor I
asked in Components and Architectural

how to remove an alarm.

alarm plays every morning. Can not remove it. Had to unplug the speaker.

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18 hours ago
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ElvisthedogContributor I
asked in Components and Architectural

New app sucks

The new update for the Sonos app sucks!  The old one worked just fine.  Can’t believe someone would actually think this is an improvement.  Feels like you went backwards 10 years!  Why would you do this?  The app/user interface is the primary user facing point of contact with the people paying for your product and you completely screwed it up!  What were you thinking????

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19 hours ago
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J123456Contributor I
asked in Components and Architectural

Sonance In Ceiling Speakers

Is it only the 6.5" version of these that can be pivoted

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Stanley_4
1 day ago
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Konstantin79Contributor I
asked in Components and Architectural

Sonos App doesn't find existing system.

Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming bird could. 

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1 day ago
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GSP57Contributor I
posted in Components and Architectural

Fully untested Sonos App Version for the market

What the hell was released here for an untested app version from the Sonos Management. It's hard to believe that a company like Sonos can release such a bull shift. You can always argue about user-friendliness, but it is unimaginable that central functionalities do not work and have been forgotten.Some of the managers should urgently look for a new job because they are not worth a single penny and they are destroying a company's reputation for sure.I am very disappointed and completely dismayed that something like this is even possible in this current time.Actually, after the enormous feedback from loyal customers, I would have expected that Sonos would immediately offer a roll back to the old, working version.But here too the management has completely failed and doesn't care about the frustrations and complaints of their customers.I think this company should not be considered in the future.

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1 day ago
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Lyset1968Contributor I
asked in Components and Architectural

Boost and network not available for others after update

My boost is registered but after update yesterday it says not available. Network is also not available in my Sonos rooms.  

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1 day ago
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Rojo1971Contributor I
asked in Components and Architectural

Can I connect Speakers on Bridge mode on Sonos Amp?? For example for a Subwoofer?

Can I connect Speakers on Bridge mode on Sonos Amp?? For example for a Subwoofer to get more power?

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1 day ago
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Jokke59Contributor I
asked in Components and Architectural

lacking features new sonos app may 2024

Can Sonos please comment on the next steps in restoring Major features from the previous version? At least we can decide if we keep our Sonos gear or buy another brand. I am a Sonos customer the past 15 year, I have some expectations. Thank you for taking this seriously. Guido.

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1 day ago
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AlkemisonerContributor I
asked in Components and Architectural

sonos app fail

Why did you guys update the app? It was working now it won’t let me add products! I try really hard to stick with Sonos for all my clients but about to switch to literally anything! I can’t stand how often this new app crashes! I’m trying to add a playbar but the app keeps crashing! I’ve factory defaulted my equipment over 10 times now!can you please fix this or bring back the old app till you do? 

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1 day ago
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EndremuContributor I
asked in Components and Architectural

How to connect 6 speskers to amp

Hello!How do I Connect 6 speskers to one amp? The banana plug seems to small to attach 3 cords each… 2.5 cord dimension

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Stanley_4
2 days ago
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JohnXContributor I
asked in Components and Architectural

Sonance outdoor speaker Keep blowing

I have a sonos amp connected to Sonance outdoor speakers.  The speakers have both stopped working (only the tweater is working on each speaker). This is the second time in two years that the sonance speakers stopped working.   1. I have reset the amp2. Checked wiring3. Had sonos customer service perform diagnostics over the phone (listening to speaker).  He said the amp is working properly, this is a speaker issue.4.  I talked to Sonance customer service.  He said that the speakers are definitely blown.  He said this is NOT a common problem they see (and they put tons of them in marine environments).  He said that he thinks this is a sonos amp problem and while sonos amps can over power these speakers, properly functioning ones should not.  So, below is a review of my system. The outside zone consists of one sonos amp powered through a surge protector, 30 feet of 16-4AWG, Oxygen free, CL3 and burial rated wire to each speaker with only the black and red leads connected. The speakers ar

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2 days ago
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PiGiContributor I
posted in Components and Architectural

New App. Can't connect to system

Updated to 80.00. Can’t connect to my system (1 Play:1 two Play:3 in stereo; Boost; iPhone 15; iPad pro). Resetted everything and reinstalling. Initially worked, but after a while couldn’t connect anymore. Very disappointed. My system can’t play now.

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Airgetlam
2 days ago
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Willbot79Contributor I
asked in Components and Architectural

Sonos amp

Hey Everyone, Sonos !Just updated app on iPhone 15 pro max to version 80.00.00.I have a sonos amp s2 with third party passive speakers and sub.Worked a treat before I updated today. My problem is that when I go into adjust sub audio/level it does not respond..what so ever.Toggle on/off… no difference with sub audio. It worked great prior to update, I have Jensen floor standing speakers with a 8 inch Yamaha sub (rca).Have tried everything. Any solutions ?Thanks in advance

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Airgetlam
2 days ago
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britcowboyEnthusiast II
posted in Components and Architectural

Sonos is forcing people to buy new hardware as they've broken the Connect:Amp and they refuse to fix it

Hi, I'm recreating this thread, as the discussion wasn't finished, but it was locked. I also wanted to make it obvious this is a Sonos issue, not a client environment issue. https://en.community.sonos.com/components-and-architectural-228999/connect-amp-keeps-dropping-out-audio-6885634/index2.html I've been following this for a while because I've been having the same issues, and when I spoke to support they said the connect amp can't cope with modern software and that I should upgrade to the amp, which is clearly unacceptable. This has been confirmed by people in that original thread who have been told the same thing. BillJanzen“FWIW, these issues seem to have occured after the June 2023 software update to S2 version 15.5. Interestingly, there is an alert posted in the release notes of the 15.6 update released July 25, 2023 about adjusting how older Sonos products use their internal memory. See below (copied from https://support.sonos.com/en-ca/article/release-notes-for-sonos-s2):  Aler

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2 days ago
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ShapesContributor I
asked in Components and Architectural

sonos connect glitching

My Sonos connect has been operating without any issue now no matter the audio source, the music is glitching like a scratched cd. I have tried changing my modem channel and the Sonos channel like the wifi interference advise but still no change.

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2 days ago
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MikiHContributor II
asked in Components and Architectural

Is a minimum system possible with Port and two One's?

Is it possible to listen to Apple Music with a set of Port and 2 One’s only?  

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3 days ago
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RedEndContributor I
posted in Components and Architectural

Is there a product enhancement roadmap - why should i invest more in the product if i cant see the future?

Have just spent many thousands of dollars on a full home SONOS setup?Many said it was simpler and easier… however is it better ?  Multiple ARCs , AMPs , Subs and 8 pairs of high end 8 inch speakers. I have kept my previous full multi-room, multi-source home audio solution. The best thing i did was not to throw it out.Have managed to setup the two side by side throughout the house, the sound quality of the SONOS when trying to drive the new speakers is noticeably poorer compared to the previous 10 year old solution i was looking to replace/upgrade.So the question begs with a software driven solution. When will you be upgrading and improving? This is after all one of the main advantaged of been software and app driven. Should I continue to invest in the product suite…. your call !   

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106rallye
4 days ago
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plHammerContributor I
asked in Components and Architectural

In-Ceiling Speaker Placement

Hello, I have a new single story ranch home that I want to equip with in ceiling Sonos speakers. Looking for some guidance on 6” or 8” and what is the optimal number of speakers + placement in order to cover the living room, kitchen area, sunroom, and all 3 bedrooms.  For the living room I already have Sonos Arc, sub, and 2 One SLs (might need to move these to another room for lack of where to place cleanly without cables showing).I appreciate all suggestions!  

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Airgetlam
5 days ago
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