Having trouble with your Sonos system in any way? Ask your questions here. The more detail you can provide, the better.
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Hi, I have a Sonos One SL speaker and have tried to connect multiple times, but the app always shows cannot connect to my speaker, even tho I have tried reset the speaker, the app and the router. However, on one occasion, I plugged my speaker to the wall socket, instead plugging it on the extension power board, I can connect it again. After properly setting up device (finally), and connect Sonos to Spotify, next day, I have the same issue again. BUT, I can find the Sonos Speaker system in my Spotify and able to use it, but not via the Sonos App. Can anyone please tell me what is the problem here??
Set up is arc, sub g3 and 2 one SL’s. No sound from right one SL. Diagnostic config is 2030156316. I will try and resent the one SL to factory default to see if that works. Powered off the router for 2 mins and power cycled the Sonos kit and that made no difference. If anyone else has any ideas I would appreciate it. Thanks in advance
I have a Beam soundbar I use for TV, and a pair of Ones in the same room for music. I’m aware I could put the Ones in the back of the room and pair them to the Beam as surrounds, but I really like where they are towards the front of the room for music. Music sounds great when the Ones and Beam are grouped.However, I’m having a bit of a frustrating experience switching back and forth between music and TV. I can’t leave the speakers grouped, because for whatever reason there is a minimum delay between the Beam and Ones of 75ms (I think) that causes an echo effect. So I set the beam to “ungroup on autoplay” for when the TV comes on. This works fine if the TV comes on when music is already playing: The Beam and Ones are ungrouped, the Beam starts playing TV and the Ones are paused. However, if the TV comes on when the speakers are grouped with music already paused things get weird: The Beam and Ones are ungrouped, the Beam starts playing TV and music is unpaused on the Ones. This creates q
Hello. Previously had been in touch because I have large .wav collection of my recorded LP collection that I couldn’t access. I learned bit speed had to be 16 or less; tested a conversion that worked and thought I was done. But continued having ‘no show’ files in app, or otherwise having files not playable in a few cases. My track filenames can be long, including composer, name of piece, movement, key, opus #, etc, and folder structure can be several layers deep. I just today discovered that if I moved a file one layer higher in folder structure A100 would see it. Is there a ‘total file length’ recognition limitation? Thanksmadsinger
Hi there, during the day I get multiple drop outs where the audio stops, or I am unable to browse music. I typically use “Music Library\Browse Folders” that points to a Buffalo Linkstation. When it happens, I can open the network share from a Windows10 pc and can see the file exists. I have read a few other articles that suggest encoding, but these are one off tracks within an album, that do play if I press Play (possibly 2nd or 3rd attempt). Any ideas?Diagnostic reference 81528097
My sonos app is no longer shuffling my apple music library. This needs to be fixed asap. I have around 1000 songs in my library. I have had sonos for over 5 years and I have used sonos for music everyday. I use it with my Samsung galaxy s10+. Not being able to shuffle music is a deal breaker so if this doesn't get fixed, I will be looking into other sound systems.
Hi,I recently got a roam to add to my sonos collection. I was able to easily connect it yesterday. I shut it off after I was done. Now when I turn it back on it won’t reconnect to my sonos app (android 12 beta, pixel 4xl). I can connect it to my phone via bluetooth and it works, however. I have a mesh network with tp link deco. Thanks!
I'm having problems with my sonos system. the hsr previously worked but has at times skipped songs or been at times it does not find some speakers, or suddenly stops playing. Now it does not work to play any samger from spotifye. the apartment is 120m2 and I live in an apartment from 1896 with a lot of thick walls. yes wifi is not super good because of this. I have moved the internet outlet to the middle of the apartment, bought a killer router and ordered high speed, without it seeming to solve the problem (have also factory reset all speakers and added them again) struggled a bit to add the speakers as I often got error 800 but it is now fixed. Have ordered a Sonos boost, do you think this solves the problem or is it something else?
I am using two Fives in stereo mode + one sub.I noticed that the stereo is noticeably not balanced between left and right by default. One side is consistently louder.The pb seems to be Spotify specific.I tried to invert the Five speakers but it do not change anything (so it doesn’t seem to come from the speakers). I tried with Sonos Radio and had no issue.As a fix I updated my EQ balance to compensate. But it forces me to change my EQ settings when switching music sources + it should not happen anyway. Any idea how i can fix this?
I have issues with Sonos only playing radio stations and nothing from amazon music. I de registered my Sonos and created a new account and have re set all the links. To re register I was told to reboot. However the SONOS microphone is not working and unresponsive to touch. I can only play music on the Sonos by asking Alexa through my mobile. How can I get the microphone to work on the SONOS?
My audio guy put in a brand new Playbar connected to a Sony TV in March. for 8 months now they have been making changes to the sonos (Hard wired) settings, settings in the TV, and the network itself. The latest being they turned off the TV Autoplay. But the problem keeps happening. They have tried Apple Music, Amazon Music and Sonos radio. It can play for hours and then all of a sudden skip three or four times. Sometimes it skips 10-15 minutes in. In other words it’s random. It’s connected to the TV via fiber. The TV Audio output doesn’t seem to have the same issue. Also, if we unplug the fiber, it seems to not happen. I say it seems because I don’t trust Sonos. The audio guy even tried a second Sonos and the same issue happens. They think the TV “sends a signal” every so often that tries to take over the playbar audio. However, even turning off TV Autoplay the issue continues.
Hi community / support,I’ve had my sonos playbase working on my home network (wired and wifi) with no issues for 3 years or so.Noticed here the other day that the playbase wifi in fact wasn’t working any more. sound from TV via optical cable worked just fine but I noted that when I tried to stream audio to the unit that the playbase wasn’t part of my surround setup anymore (SUB 1st gen, 2x Sonos:one).I’ve since tried different factory reset scenarios trough the wired connection but still haven’t managed to get wifi working again. Ethernet/wired still works fine on the playbase but I need the wireless setup in my livingroom. This has been working just fine the past few years. I’ve read the different threads with users having the same wifi issue across the products but with the playbase especially. I don’t know what to do atm. I’m suspecting that the wifi unit/chip on the playbase is now faulty. I certaintly hope not. What to do now? I’ve run the diagnostics and it’s submitted. The numbe
Hey, me and my roommates get two additional speakers up when we’re on Spotify (where we would connect to our Sonos directly from the spotify app). The two speakers are obviously not connected to my user so they don’t show up in my Sonos app. I know it is Sonos speakers as I once by a mistake connected to the speakers and when I opened the Sonos app I was connected to another user (but obviously couldn’t do anything as I needed to log on for further action.) Does this mean that they are using our WiFi? I can connect from Spotify and play from the app and it plays in one of my neighbors apartment. The speakers only show up when I am connected to our WiFi, not if I’m on my 4G. Is there any other reason the speakers would show up?
Oddly enough, either the sub or left surround disconnects when my phone running the sonos app connects to the 5g wifi network instead of the 2g one. Anyone faced something like this before? Would really like to be able to use my 5g wifi lol.
Hello,I have a factory reset Move (flashing green) and am unable to set it up due to not having a private network (the wifi I use is a public network with both a username and password required to log in). Since I won’t be able to use it normally due to an inability to set it up, just Bluetooth functionality would be great. Unfortunately, the back switch button for Bluetooth does nothing – presumably because it is not setup. Is there a way to bypass straight to Bluetooth functionality without the move itself being setup? And if not, is there anything at all I can do with my Move, or is it just a brick until I can get to a private network? Thank you so much,AJ
Have just bought a Sub 3 to go with my Beam. As soon as it is added and audio is playing my wife performance drops from 60Mbps+ to less than 3Mbps. If I disable the Sub the performance goes back up. Can anyone help with solutions? If it can’t be fixed the Sub 3 will have to be returned which I don’t want to do as I’m happy with the sound.
I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!
I have a Sonos Port that is connected to my Yamaha RX-A770. I have tried it wired and wireless but this issue remains. When one song ends and another begins (streaming from Spotify) the music stops for about 10 - 15 seconds on the Port. The rest of the speakers in the house continue playing. I’ve tried making everything wireless and tried using wired for the Port and speakers that are near an ethernet outlet. I ran a diagnostics this morning during the problem (38917787). Can someone review and provide suggestions?Thanks
New issue surfaced with Iphone 7, when trying to connect to Sonos (which has been fine for years) the app says it cannot find the device on our wifi. The Sonos system is fine on the same wifi system on multiple others phones, tablets, computers etc. I have reinstalled the app, rebooted the phone, rebooted the Sonos system to no avail.
Greetings, I had my Sonos One for a year now, ever since i updated the Sonos S1 application to Sonos S2, my Sonos speaker is no longer discoverable in Airplay list, i can only view my speaker through the app itself, may i know if there’s any troubleshooting guide to resolve this issue?
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