The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

1558 Topics

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Louby3Contributor I
asked in General feedback and conversation

Where is my order?

I've order a sonos product for 6 days now every the date for delivery changes I wanna why ? This is unacceptable!!I was supposed to get it yesterday. But now they said today, unfortunately once again they  said I'll get it on February first. Tell me why ? I am not happy definitely!! I was about to buy a couple more for my friends, I change my mind because your nonsense 🙃

1
Paul A
3 years ago
Black Panther
Black PantherContributor I
asked in Owners café

Music

What happened to the Funk?

1
Mark P
3 years ago
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mcdatsunContributor I
asked in General feedback and conversation

Manage menu greyed out

I am running OS 10.15.7 and Sonos version 12.1.My mange menu is all greyed out.I have had nothing but problems with this system for over a year! Sonos just refuses to work with Mac!

1
J
3 years ago
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JaypoadContributor I
posted in General feedback and conversation

The Spotify Integration is Terrible

Seriously...it barely works 40% of the time. A) I t can’t handle my full playlist, so I can’t listen to all my liked songs on random. B) Most of the time, it just says “connecting” for 3 or 4 minutes and then never connects. Rebooting phone, router, speakers...sometimes it works, sometimes it doesn’t.Oh...and yeah, I’m running the latest versions of Sonos, Spotify, iOS, router firmware, etc.

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Airgetlam
3 years ago
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DadatonicContributor I
posted in General feedback and conversation

Pourquoi vous

Aujourd'hui je trouve ça dommage qu'une marque comme Sonos n'ai aucun autre moyen de communiquer si ce n'est que de parler l'anglais pour interagir avec ces clients.

1
G
3 years ago
Jeffrey_35
Jeffrey_35Headliner III
asked in General feedback and conversation

Request for Badge Stickers or Hi-Res Files to Print

I know this probably falls under “silly” but hey a guy can ask. I really like the earned Badges. They are simple black and white (like Sonos speakers) but just have a cool aesthetic to them. Wondering if it would be possible to have Sonos either send these out as 2” or 3” circles as we earn them (we could even pay for shipping as it would be like less than a $1) or email us when we do with a hi-res file to print it as a sticker. Maybe expand the badge out and add in the Sonos logo underneath. As someone who decorates all kinds of stuff with various stickers (water bottles, laptop, etc.) it would be a really inexpensive marketing campaign to promote Sonos but also be a little bit of an insider thing as well. Thoughts?

1
G
3 years ago
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LennartAvid Contributor I
posted in General feedback and conversation

Kudos!

Hello, I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home. I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience. Thank you Sonos for that. Regards, //Lennart

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bockersjv
3 years ago
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JulSubContributor I
asked in General feedback and conversation

Connect no funciona Nadie da soporte.

Tengo problemas con el connect por mas de un año he tratado de recibir soporte y nadie me contesta por ningun medio...no tienen soporte en español...que se hace???Es un desastre el soporte y no puedo utilizar el equipo.Jamaas vuelvo a comprar esta marca. Únicamente por su atención y soporte técnico.

1
Paul A
3 years ago
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jmarschContributor I
posted in General feedback and conversation

Feature Request: Better Voice control when loud music playing

As a listener, I wish my Sonos One could hear my voice commands when music is playing at higher volumes so that I don’t have to turn it down or use my phone in order to control the speaker.Look at the Amazon Echo Input as an example.  I have one of those as well, and it does a really cool trick:  when it is streaming music, it filters the music stream from its mic input.  I can have the music up loud, and still very quietly utter an Alexa command and it will “hear” me and respond.  That’s an awesome feature!  I’d love it if my Sonos One could do that.

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Rowena B.
3 years ago
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JimTheTankContributor I
asked in General feedback and conversation

sonos one and echo dot

I cannot connect my Sonos One second generation to my Echo dots as a group! I want my dots in the lounge and dining room to play the same as the kitchen Sonos one!

1
jgatie
3 years ago
4
4d25u4Contributor I
posted in General feedback and conversation

Always room for improvement

I have recently purchased an Arc for my new TV and am impressed with the sound. So much so that I also purchased 2 subs, and 2 surrounds and it sounds even better now. Having said that, there are some shortcomings. I subscribe to Qobuz which has music at 24 bit 192 khz. Currently the max I can get out of my Sonos setup is capped at 48 khz. I would like to be able to listen at the best quality Qobuz offers. I also noticed that Bluesound has products that can go that high. I hope this can be remedied by a simple software update or by some other means. If local wireless bandwidth is a concern, perhaps give the option for the highest quality to those of us that have gigabit ethernet networks and wire their Sonos products, myself included. In addition to the above, the user experience when using the Sonos controllers to play Qobuz is severely lacking in features and information available on the Qobuz app. I think the better option would be to switch this to direct control from the Qobuz app

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ratty
3 years ago
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MagictwangerEnthusiast II
asked in General feedback and conversation

Dry humidity and Sonos speaker surrounds. Impact?

I find my room’s humidity to be at 27-30% these days,due to extreme cold in the Northeast USA.I have a humidifier running,but wonder if this low-ish humidity can have a long term negative affect on the speaker surrounds…..I assume(and hope) that Sonos took this into consideration upon the design….Thanks in advance for any input

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AjTrek1
3 years ago
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White Hair BillContributor I
asked in General feedback and conversation

How to collapse playlist details

I have many many playlists and albums. Scrolling the long lists of alphabetical details is frustrating and time consuming. It would be very helpful if clicking on the letter of a section would collapse the lists to a list of alphabetical letters. This would speed up locating the correct section. Clicking on the desired letter would display the entries that started with that letter, This sure would make the application easier to use.

1
James L.
3 years ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

1
J
3 years ago
M
mm2Contributor I
posted in General feedback and conversation

Enhancement Request: Associate Services to a Particular Sonos Player

Problem:In a multiple family household, it’s possible for each member of the family to have their own own login to a particular service. However, you can’t associate that service to a particular Sonos within the house.I know in our household, I’ve setup the accounts on my controller, and now Apple Music is convinced that I’m really into Broadway showtunes, “Julie and the Phantoms”, and lullaby versions of popular songs. These are being played by my kid’s in their rooms, and they never remember to select their service/account to play from (especially because most of the time they are just telling Alexa to play something, so it just goes against the main account). Proposed Solution:Allow for a service/account to be associated to a particular player in the house. For example, if Amy had Sonos in her room, then we want to say always play Apple Music (or Spotify) on Amy’s Sonos from Amy’s accounts. 

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James L.
3 years ago
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Jeff ArmstrongContributor I
asked in General feedback and conversation

Sub on a radiant heated floor?

Anyone have any experience with placing a Sub directly on a floor that is heated with hydronic radiant tubes? Just wondering if the heat would eventually damage the speaker cabinet or inner workings.  should the Sub be insulated from the floor, or set above it? 

1
G
3 years ago
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DstonedasContributor I
posted in General feedback and conversation

Feature Request: Sync volume across speakers

When adding and subtracting multiple speakers from the listening experience, oftentimes the volume levels may be different from listening in different rooms etc. When I want to play all speakers at once this often leads to me having to micro adjust them to match. A button within the volume adjustment menu to align all volume levels to match would be awesome. Additionally, a way to lock the group so that my beam+surrounds and Sonos 1 will adjust the volume together rather than individually if I’m playing music through everything. 

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Airgetlam
3 years ago
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neilneil2000Contributor I
asked in General feedback and conversation

White Sonos Beam - Discolouration / Discoloration

Hi, I’ve had my Sonos Beam for just over a week and have noticed the white top piece is starting to show a mottled grey colour, mainly at each end. I haven’t tried rubbing it or cleaning it yet because I don’t want to make it worse but it doesn’t seem right to me.  Has anyone else experienced this?

1
N
3 years ago
C
CknCAContributor I
posted in General feedback and conversation

Email address for Support

Is there an email address for the Support team? I am very frustrated with using their chat function, and have had no success in getting someone to help me during normal business hours over the phone. I just want to send a message to someone who will be able to help, and so far, I am striking out. 

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Airgetlam
3 years ago
C
ChrisBakerContributor I
posted in General feedback and conversation

Move does not work on Bluetooth out of the box

Received a Sonos Move for Christmas while camping. As I did not have wifi was unable to use the move for the entire 2 week trip which was very disappointing as I wanted to use it on the trip (had a premium speaker that was useless). There was no disclaimer that the move needed wifi before could be used as a bluetooth speaker on the box. Could this requirement be changed to prevent this happening to other users. Now that I have returned home and set it up an very happy with the product, sound quality  and can not wait to take it on my next trip.   

1
Annazel S
3 years ago
S
Schmitty66Contributor I
posted in General feedback and conversation

Power Cord

Would love to see a cord with the flat, low profile type plug on it (the end that goes into the wall outlet)

1
Airgetlam
3 years ago
ylldwes
ylldwesContributor I
posted in General feedback and conversation

Update Resolved

I’m new to the forum and can’t figure out how to navigate to the question I posted yesterday; but I’d like to add that the problem I’d encountered with the 800 error code and failure to update must have been an internal issue with the Sonos website as it self corrected this morning. Today I was able to successfully get my app to update and properly set up my boost. I would add that the Sonos2 app does not properly reflect the procedure for installing the boost.

1
Stanley_4
3 years ago
R
rcashinContributor I
posted in General feedback and conversation

Sonos App EQ Suggestion

Hi Sonos! I would love if the the S2 app were rearranged such that instead of having to navigate to the individual room setups to adjust the EQ, there were an EQ option under System Setting that had sliders for every room. If there were a toggle that could sort by option (bass, treble, loudness) and then by room or the reverse, that would be perfect. 

1
Paul A
3 years ago
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pdlovemusic2048Contributor I
posted in General feedback and conversation

Feature Request: Automatic grouping

It would be great if you could add a feature that allowed automatic grouping. If you ask for a song or radio station that is already playing on another speaker. It would make sense that Sonos would automatically group it so you didn’t get the echo effect.

1
melvimbe
3 years ago
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TLAW Burgh GalContributor I
posted in General feedback and conversation

How do I listen to Music but mute my TV

If you want to watch your TV while still streaming your music (Ex. So you can your hear music while muting your TV to watch a basketball game or other event). Open your Sonos App Clicj “Browse”. It’s the music note next on the bottom tool bar in-between the Sonos Star Icon and the Rooms icon. Under browse you should see a drop down menu of your music libraries,  (Sonos Radio, Napster, SiriusXM, Spotify, etc.). Then you should see a TV Icon and a Line In Icon. Tap the TV Icon. Now you will be given the choice to continue streaming your music. The message will say, “Your audio will mute the TV. Do you wish to continue?” If you choose “yes”, then the music will play, the tv will be muted, but the tv program will still play. 

1
Xander P
3 years ago
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