The Community Corner

Have a chat with other Sonos owners. What's going on in the world of music and technology? What's playing?

posted in General feedback and conversation

Did Sonos mean 70% discount to trade in your obsolete devices? #sonostradein70discount

Did Sonos mean 70% discount to trade in your obsolete devices? Should we all ask for 70% discount? #sonostradein70discount

4 years ago

George GardinerContributor II

posted in General feedback and conversation

SONOS legacy systems: How to ruin your good reputation through greed?

SONOS - very good and reliable product, so much so that I have quite a few units and have recommended it to friends. However, SONOS has over the past three years turned it from a fairly open system (by that I mean no restrictions or obstacles to use) to one entirely reliant on a SONOS account. You cannot add or change any of your units without that login. Their privacy terms permit extensive data harvesting, tracking what you listen to. All of that is valuable profiling information (your music choice can say a lot about you). There was absolutely no need for this change - it was all about control over SONOS users, which once in place allows SONOS to force users to buy new SONOS units. One of the reasons for buying an expensive device is reliability and performance. I have a SONOS amp which is probably 12+ years old and it works fine. It cost a lot and is well made. It can carry on working for years I'm sure. Remember that all the SONOS needs to do (for me, that is) is play music stored

3 years ago

nickwilsdonContributor I

asked in General feedback and conversation

How to determine the end-of-life (EOL) for each Sonos product?

Now that Sonos have announced that their products have an end-of-life (EOL), sometimes in as little as 5 years from purchase, can they please clarify their expected EOL projections for all products? Classifying them as “modern” or “legacy” does not help and is far too simplistic. Products can move status overnight without warning. It would be useful to know that a Sonos product bought today for several hundred pounds is expected to be viable for, say, 5yrs. If Sonos wishes to be a software company, they will need to embrace a more mature approach to this issue, and offer an SLA within each product sale to set customer expectations. For example, the Windows 10 support life-cycle has a five-year mainstream support phase that began on July 29, 2015, and a second five-year extended support phase that begins in 2020 and extends until October 2025. Microsoft manages this level of expectation management and costs a fraction of the cost of a home speaker system.

4 years ago

mHartmanContributor I

posted in General feedback and conversation

I have RECOMMENDED Sonos countless time over the years. I now feel the need to WARN people about Sonos.

Your shareholders should be lining up to challenge the board to fire your CEO & executives. You just took a company with a stellar reputation and turned it on it’s head. Your “End of Life” decision likely just went far beyond components --- all the way to your reputation and, potentially, your company.

4 years ago

derekdaviesContributor I

asked in General feedback and conversation

complaint about the End of Software Updates

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.

3 years ago

sounder030Contributor II

asked in General feedback and conversation

did you just delete my post? (topic: Petition - extended life support)

Did my post on this community feedback forum violate community standards? It seems to have disappeared. Please clarify. Thanks, Tobias

4 years ago

Jimmy F JContributor I

posted in General feedback and conversation

Stop supporting of old Sonos systems!

Hi Patrick Spence and Sonos in general.. I´m really sorry to hear, that you stop supporting old systems. But in a way, it is kind of okay. Eventually things like this stop, unfortunately. But telling us, that the rest of our system, connected with these products also will be influenced by this outfacing of old systems, is outrageous! Furthermore also telling us, that in time our old loudspeakers will not work anymore, is even more outrageously!!! That is “putting a gun to our heads” policy, only to force us to buy new stuff. We don’t have a choice. Furthermore also a gigantic waste of good and working electronics, just to be added to our global waste problems. I really encourage you to think this whole philosophy over again, and act accordingly to benefit your customer in a better way than this! I bought my first Soundsystem, when I was 13 years old. It was a complete B&O system 3000, with a CDX player and a tangential phono. I sold it back in 2010, when switching over to Sonos, an

4 years ago

GBEnthusiast I

posted in General feedback and conversation

My expensive SONOS system was just bricked by SONOS legacy

I have 13 SONOS units, including ZP100’s and ZP80’s that work perfectly. Today, SONOS sent an email announcing that 10 of the units will no longer get software updates as of May 2020. So, if any music service, MS Windows, or Apple makes a security change after May 2020 that the existing software doesn’t agree with, then my system will stop operating. The replacement cost of these 10 units is $4,650 and even with 30% offered for trade-ins, my outlay to keep my system operating will be $3,255. SONOS’s management should keep a software update track for “legacy” equipment in order for existing functionality to remain working.

4 years ago

ChrisG2Contributor I

asked in General feedback and conversation

"Legacy" Products - way to go sonos, keep deleting the posts of customers you've already enraged

The “announcement” wasn’t bad enough, now you’re deleting the posts of the customers you’ve just angered? Well done. I'm sure this will gone in a matter of minutes…. This a completely ridiculous stance for the company to take. They clearly don’t care what impact this obvious money grab will have on their customer base or the reputation. No new features? Fine. Saying that not only won’t you maintain these devices, but keeping them instead of spending for new ones renders all of your other devices obsolete?!? Are you kidding me?! Come up with ONE example of ANY other company that has done something so egregious, SONOS. Even remotely. Seriously. Give it a shot. Already researching what other brand to go to when I sell my current products and dump “legacy” ones… And btw - pricing on the Port? Absolutely insane. I has the same receiver in it as any other speaker, and only a line out. Yet it costs almost as much as a Play:5, your flagship speaker??! When it’s literally a few co

4 years ago

NeedSleepRenowned Enthusiast I

posted in Owners café

Sonos sues Google

Sonos is getting quite litigious, Denon, bluesound, now Google and soon Amazon https://www.nytimes.com/2020/01/07/technology/sonos-sues-google.html

4 years ago

ItsBenContributor II

posted in General feedback and conversation

Feature request: Disable Airplay on Sonos Port (at least)

Using my Port to broadcast my turntable to my Sonos system but never to send audio to anything, it kinda bugs me to see it listed in my Airplay receivers list as I already have a long list of devices there. It’s a first world problem, I know, but I think it’d make sense to disable Airplay support on the Port for those of us using it as an input to the System audio system and never has an output. Much love xxx

4 years ago

gwonlineContributor I

posted in General feedback and conversation

Recycle program - Sonos needs to bend.

I have 10 Sonos speakers and I have, up until this point been a happy and loyal customer. Recently, I recycled two gen 1 Play 5s but after initiating the recycling program I realized that in my haste to buy Christmas gifts for my family I had made a mistake and should not have recycled these speakers. Now Sonos is saying they can not reverse the process. I am dismayed that Sonos is willing to lose me as a customer over what very clearly seems to be an ill-conceived and horribly unsympathetic program. I will continue to try to get this resolved with Sonos support and have worked my way up to a supervisor who emailed me their standard response: Hello George, My name is Andrew and I'm a Supervisor here at Sonos Customer Care. I understand that you're looking to reverse the Trade-Up that you performed on your two Play:5 speakers. Unfortunately, as per the warning messages and the Terms & Conditions of the program, it cannot be reversed once it's confirmed within the Sonos Application

4 years ago

TlcocksTrending Lyricist I

asked in General feedback and conversation

My great Vinyl dilemma: the line in source level Bug and sonos lack of response

So I am ecstatic over using a new play 5 gen 2 as my sweet little hi fi compact setup in my bedroom for playing vinyl and digital there. sonos does a better job translating vinyl to the digital realm and back than any other sub $1000 system. I bought and returned a few, including the Bluesound. play 5 gen 2 a BIG step up in SQ. But I now have a 2 month problem that Sonos is aware of and won’t fix. my turntable has always had better than cd fidelity at source level set to level 9. well now level 9 is with a bug and won’t work. levels 1-8 work fine, but at a cost of lower fidelity from the digital volume reduction, making it pointless to spin records. yes, level 10 is still operative, but only if you select 9. selecting 10 leaves you at the last level you were on. thus 9 is now skipped altogether. the end result is if you toggle from 8 to 9, what is really happening is (listening) you are going from 8 to 10. closing app and reopening verifies all this. why the big deal? bec

3 years ago

Jupiter MattLyricist I

posted in General feedback and conversation

Can't play music library

As a loyal Sonos customer (13 products), I am highly disappointed that you took away the ability for users to play their downloaded library. For years itunes and other music services only offered the ability to purchase downloaded music. After spending thousands of dollars on purchased music, they are now migrating consumers over to streaming services; more recently in a big way by persuading your company to no longer offer the ability to play downloaded music. Personally, I understand the business decision for them; however it is significantly impacting me and my ability to enjoy 1. my downloaded music and 2. the Sonos system I have built to play it on. I have spent thousands ($7k+) on itunes and Sonos products which I can no longer enjoy the way I want to. Sonos has significantly impacted my music experience in a negative way. I will continue to purchase music on itunes but will no longer purchase Sonos products because of the inability to play my music; which is the point of a m

4 years ago

ClarkEAvid Contributor I

asked in General feedback and conversation

New Sonos Move turns itself on and drains battery

Why does my Sonos Move turn itself on? I use it sparingly, but often notice that it is not “offline”, even though I don’t intend to use it.

4 years ago

Regent23Contributor I

posted in General feedback and conversation

Advertisement Pop Ups in Sonos app

I can’t tell you enough how annoying these new pop up ads are in the app. For the cash I have spent on my rather large system I think Donos really has a lot of nerve to have started this. The messages didn’t bother me but these pop ups are outrageous and really not fitting for an upscale product like this

4 years ago

WinhContributor I

posted in General feedback and conversation

reclame op de sonos app

Wat een slechte stap van SONOS om nu de app met een reclamemelding op te starten.Julie timmeren genoeg aan de weg De SONOS app gebruikers hebben hebben minimaal een SONOS product en weten dus wat het is. kortom stop hier mee.

4 years ago

tseifanContributor I

asked in General feedback and conversation

when will sonos prioritize volume normalization?!!!

Volume across different songs varies way too much

4 years ago

dropdedfredContributor I

asked in General feedback and conversation

Sonos can deactivate any sonos product rendering it useless

l was recently sent an email asking to upgrade and discard my existing speakers. In doing this l could get them blocked and get 30% off a new set up. This raises 2 concerns, 1 my speakers cost me £300 each and trade in value is now £30 and 2 if anyone buys second hand this may already have been done rendering your purchase useless? I must say l am very disappointed in this email, l buy high end stuff to last not to be offered £30 trade in off another 2gen item. Your thoughts please ?

4 years ago

Clay DonaldContributor I

asked in General feedback and conversation

Is there a way to block specific songs?

Feature request: it would be great if we could create a list of songs that could not be played on the Sonos. We use Sonos in our office and some songs get overplayed. Ideally, this list would prevent a song being played through any connected service if requested, and it would skip these songs if they were on a playlist.

4 years ago

KabbContributor I

posted in General feedback and conversation

Am I the only one concerned by increasing number of complaints and Sonos forcing hardware upgrades ?

I’m worried about the software upgrades rendering my current equipment obsolete. I don’t have the money to upgrade with the 30% offer. If my equipment becomes obsolete through feature/software upgrades that I do not want, then I will be dumping Sonos after years of being a fan.Sonos used to set the standard in support and listening to their customers but I sense they have lost their way !Is it just me ?

4 years ago

DobbiesContributor I

asked in General feedback and conversation

access to Music Library denied

I’ve had Sonos installed on my Macbook for several years without problems such as this. However, having had a clean install of Mac-OS Catalina and reinstalled the Sonos app, I cannot gain access to my music library. A flag tells me that access is denied. I’ve searched everywhere for a solution but without success. Any help would be appreciated.Here are the Sonos details:Associated ZP: 192.168.1.42---------------------------------Play:3: KitchenSerial Number: 00-0E-58-FC-2A-6C:EVersion: 10.5 (build 53270100)Hardware Version: 1.8.1.2-2Series ID: A100IP Address: 192.168.1.42WM: 1OTP:---------------------------------Sub: Living RoomSerial Number: 00-0E-58-99-DA-3E:BVersion: 10.5 (build 53270100)Hardware Version: 1.8.2.4-2Series ID: A100IP Address: 192.168.1.132WM: 1OTP:

4 years ago

RyanP78Contributor I

asked in General feedback and conversation

Subwoofer placement

I'm looking at completing a 5.1 surround sound system in my living room with the Sonos Sub. As you can see in the photo below, the room has a bit of a strange layout (ignore the furniture placement, I drew in my current TV and speaker setup). I've got this recessed area that is approximately 8-9 feet off the floor above a hallway. There's actually an outlet up there, so this would be an awesome place to hide a subwoofer. I would probably lay it horizontally so that it wouldn't be visible from the floor. Any thoughts on if this would or wouldn't work? Any input would be appreciated! [img]https://uploads-eu-west-1.insided.com/sonos-en/attachment/e89ec7d6-0bc5-4127-b251-63ec79d775cb.jpg[/img]

4 years ago

ratty

posted in Owners café

Archimago's latest musings on MQA and HiRes

A trenchant critique from someone who always comes across as resolutely supportive of the science. [url=http://archimago.blogspot.com/2019/09/musings-democritization-doublethink-mqa.html]http://archimago.blogspot.com/2019/09/musings-democritization-doublethink-mqa.html[/url] (The older related threads here, with subscribers who might be interested, are either locked or hornets' nests that I'd rather not poke.)

4 years ago

spongaContributor I

posted in General feedback and conversation

Can't turn the mics on on a pair of Play One (Gen 2)

I can't turn the mic on on a pair of Play One (Gen 2) speakers. The mic light is not on and no amount of poking, swiping or stroking of the mic logo will get it to turn on. My system has 2 other sets of paired Sonos One (Gen1) units hooked up to it through a Boost plus a Beam paired with two Play 1's. There's a pair of Play-5's on the system too and I'm wondering if there's a conflict??? All the other units fitted with mics work with Alexa ok, just this latest set doesn't. I've removed the speakers from the system and started over again with connecting them (several times in fact), with no joy. In all other respects the speakers work fine regardless of whether I use the Sonos app or the Alexa app. This pair just won't respond to voice commands.

4 years ago

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