New SONOS App - Feedback

https://www.techradar.com/audio/sonos-defends-its-controversial-app-redesign-but-many-fans-are-still-fuming

Wow Mr Spence, it has nothing to do with not liking change. We don’t like the app because it is very buggy and missing important features. If you had tested it properly and not dropped features then there wouldn’t be a backlash. Wake up!

What is the responsiveness of the new app and system so slow? I can click pause 10 times and it still does nothing. Then to resume play it is the same 🤯

worst move Sonos has made to date, making not only features in the app unusable but the whole system. 

I want to add my voice to the chorus of dissatisfied users regarding the recent app update. As a long-time, loyal Sonos customer, I feel compelled to express my extreme disappointment with the changes.

Key Issues:

    •    User Experience (UX): The new interface is confusing and difficult to navigate. My mother, who is not tech-savvy, finds it impossible to use, which underscores how user-unfriendly it has become.
    •    Functionality: Several features that were essential to my daily use are now either missing or harder to access.
    •    Performance: The app is slower and more prone to crashes than the previous version.

I understand the need for innovation and am usually supportive of companies pushing boundaries. However, this update feels like a significant step backward. The app, in its current form, is subpar and detracts from the otherwise excellent Sonos experience.

Please acknowledge this misstep, consider rolling back to the previous version, and start the redesign process with user feedback at the forefront. This would restore the functionality and ease of use we all appreciate.

I have also left a one-star rating on the App Store to reflect my dissatisfaction.

As a devoted Sonos user with an entire house running on your system, this update has severely impacted my experience. I even recommended Sonos to my family, but now, I regret this decision due to the app’s poor performance.

Sonos, please listen to your loyal customers and rectify this situation promptly. We trust you to deliver the exceptional quality we have come to expect.

Thanks for sharing this quote from Spence.

Perhaps he should use his intelligence to separate the issue of people liking or not liking the new design from the problems of failed functionality.

We can get used to the former - and even come to like it - but we cannot learn to live with the latter.

So, indeed, for goodness sake wake up as dave77 says and address this issue.

Same thing happens to me and it plays in other rooms randomly 

I have been reading this thread yet again to see if anyone from SONOS has responded.  No responses from anyone at SONOS.

I sent an email to CEO as was suggested on this thread and have received no response.

It is apparent that SONOS does not care that they have rolled out a huge mistake.  I read a response from a support member that this was to be a seamless update to revitalize the SONOS app.  It revitalized alright- it is defunct.

Thanks to Salami Slices I did get my library to appear but only briefly.  It is not working now.  I can play none of the 4,000+ songs in my library.  I have been streaming and all I hear are the same songs over and over.

A loyal but very frustrated SONOS customer.  SONOS is going to lose its customer base if they can’t correct this and very soon.

Did anyone receive responses from CEO or anyone at SONOS on this farce?

back in the day, itunes was a place to resync the phone and get back old apps that worked. It’s no longer allowed or removed. So we are forced to update to apps that don’t work. 

Wow.  Unbelievable.

I’ve heard the word “courage” used for this updated app.  If you want to show REAL courage you’ll fix this thing that apparently thousands of users have been “jabbed” with your decision.  What a “goat show”.

Sonos has really screwed up. The app is horrible and lost some basic features. The help center call wait times are horrendous and when you  are finally connected the person on the other end is frustrating as they read from a script.  The update has required me to reconnect the four player3 speakers.  3 work the fourth won’t even after factory resetting.  
 

Sonos speakers are expensive and sound great. The platform however is spotty at best. Slow to respond and unstable.   The player5 speakers I had became unusably because Sonos decided to stop supporting them. You are forced to update the app that no longer works with some older products. Their solution is to will give you a discount to purchase new speakers. Again, the speakers weren’t cheap the first time and now their solution is give us more of your money so we can do this again to you in the future. 
 

If I purchase new speakers it won’t be Sonos.  I will dump my speakers and give someone else a try. Yeah, I am not happy with Sonos today. 

More comments on the Android V80.x app, this time about the cards or whatever they're called that show what's playing now from your Music Library. My examples are based on the Album view, from which material is usually selected to play on the system.

In my two examples, compare what is shown on the minimised Now Playing card thing at the bottom. The same information shows on the full-screen view.

This screenshot above is what you get when you select any track on the list through the highlight on the right. Title and Artist info which is fine although it would be good to get the Album info as well, as in earlier app versions. The little gif thing on the left signifies that the track is playing and the progress indicator on the right progresses along.

The second screenshot, where a track has been selected via the highlight on the left, has none of the above. Nothing except the little gif thing, which jigs away on the top left. What sense does that make?

So how about a bit of consistency from the developers in how the card things are populated? Shouldn't be too hard, should it, while you're reinventing what used to do all this stuff perfectly well and missing by a mile?

And while you're at it, how about giving us our Album Art back?

At least I've still got V16.1 running so I can see Sonos doing the things we bought it for. I have every sympathy for you Apple people who can't even see the library....

There seems to be a lag where the Sonos music playing is different to what the feed says along the bottom. It seems the whole thing needs starting again. We used to ha e Spotify, though decided that with Amazon Prime we did not need both. Not sure that was a wise decision  atm