Controllers and Music services

Talk about Sonos S1 and S2 Controller apps for mobile, and the desktop app. This is also the place to talk about partner apps, Airplay, and direct control.

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F.A.Q.

Music Services and Sonos

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Tutorial

The Sonos Apps - An Introduction

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Edward R
Edward R
started this topic

Sonos Controller Software Downloads

Trying to find where to download the Sonos Controller Software?  The Sonos software is available on our support page and you can find direct...
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5765 Topics

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ofreedmanContributor I
asked in Controllers and Music services

Can't login to app even though I know password is correct and have reset multiple times

As title. Can login on the web version (hence i can write this question!), but can’t login to use my Andriod app. I have reset the password multiple times, have uninstalled the app, have reset the app, have tried to set up a new account… None of these things worked.   Help please! Many thanks 

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marc123456
1 year ago
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smitmaContributor II
posted in Controllers and Music services

airsonos - yes you can stream directly from spotify/Apple music app

For those who would like to stream directly from their native streaming service (Apple music, spotify) iOS app to Sonos, check out Airsonos (just google and you will find instructions how to install this free software on your computer). This will allow you to use the superior native apps discovery and playlist functionality and effectively bypass the feature lacking sonos app interface. One day I would love to see this functionality be integrated into the sonos speaker software... Works like a treat, but note that you must have your computer running in the background so the airsonos software can perform the bridging between your iPad and the sonos speakers (via AirPlay iPad functionality)

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D
7 years ago
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tomphContributor I
asked in Controllers and Music services

Sonos controller app not compatible with IOS 9.5.x anymore

Hi, After the latest update I'm no longer able to use my Ipad Mini as a controller for my Sonos speakers. It seams that the Sonos app is no longer compatible with IOS 9.5.x which is the max IOS version supported by my old Ipad mini. It's quite frustrating for me that updating my sonos speakers to newset version caused this to happen. Any suggestions how to fix this (other than just bying a new ipad, which is not an option) ? Would it really require too much effort for the Sonos team to keep backwards compatibility at a reasonable level? Kind regards Torben

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el rubio
5 years ago
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AndyFiewegerContributor I
posted in Controllers and Music services

Sonos Can't Find Music Library (Computer Not Found)

I'm having a problem adding my music library to Sonos. I've sent diagnostics with confirmation number: 2324524. I have a desktop PC with itunes music. I have my sonos bridge connected directly to my router (no wireless). I have my PC connected directly to the router as well. From my desktop PC, I can open the sonos program and play all music - pandora, songza etc. But my library doesn't appear. When I try to add the library (which is on the desktop itself), I get the message indicating that my Computer is not found. This was working a month ago and not sure what has happened. Thoughts? Andy

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Stanley_4
4 years ago
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rogerl50Contributor II
asked in Controllers and Music services

Multiple users for one set of hardware

I have a couple of Sonos speakers (actually, two sets, in each of two houses). If someone else comes over and has the Sonos app, he/she will presumably be able to connect to my speakers. Will that person see his or her music? I guess what I'm asking is: is the music list a property of the account, or of the hardware? If it's a property of the account, as I assume it is, where is it stored? (If it's in the cloud, on the Sonos servers, does that mean I can't play music if my external internet is down?)

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R
6 years ago
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AdrielContributor III
asked in Controllers and Music services

Sonos with 5Ghz; what does that brings?

In the most recent S2 12.1 update, we see Sonos supporting 5ghz on various products. What does that mean for existing users? And how will it affect users who incorporate mesh networks at their homes?

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L
3 years ago
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ImpetuousRacerContributor II
posted in Controllers and Music services

How to find MAC Address or IP address of Sonos Connect in the App?

I have 17 Sonos Connects in my rack. In my Ubiquiti UNIFI Controller I see all of the them listed. (I turned off WiFi on all of them and have them directly wired to my switch). I would like to name each Sonos Connect in my UNIFI controller with the corresponding room it goes to. Rather than going to the rack, and using the app to turn off the LED, find the Sonos Connect, fish it out to read the MAC address - then repeating that 16 more times... Can I just go into the app, select the room, and find the MAC address or IP address? Or any easier way? Thanks!

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I
5 years ago
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mschoonmakerContributor III
asked in Controllers and Music services

Independent volume control of group

New user here (sorry!). I create a group of Living Room, Patio, and Bedroom. They will all play the same source. However, the volume is likely to get turned up/down in the Living Room, but I want the Patio and Bedroom to remain at the previous setting. So far, it seems that the grouped rooms are slaved to the primary room both for source and volume. I understand after I change one room's volume, I can THEN go change the slave rooms, but I simply want all rooms to be independent volume control. Can anyone help? thanks!

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Ken_Griffiths
5 years ago
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Keith SilerContributor I
posted in Controllers and Music services

Renaming room speaker

How do I rename a speaker from bedroom to den via my windows computer ?

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I
4 years ago
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rruotoloContributor II
posted in Controllers and Music services

CR100 won't connect, but iPad, ZP80, ZP100 are connected and working a-ok!!

Everything used to work perfectly….Then it all stopped working…so, started by rebooting my router. I then hard-wired ZP80 and ZP100 via Ethernet to get them to connect.  SUCCESS! I can now control them both on my WiFi network from my iPad SONOS app.  That's all good! HOWEVER, I cannot get the CR100 to associate with the ZP80 or the ZP100.   [b]How can I get the CR100 to re-join the party?[/b] I've tried putting both ZP80 and ZP100 into the paring mode (pressing MUTE and VOL-UP)…and they both blink amber…but the CR100 just stares back at me, and eventually times-out.   When it times out, after a few minutes, it says that no SONOS components are present, but I know better…and so does my iPad, which has no problem controlling both units. I've also tried resetting the CP100 by pressing the following sequence: [i]<left soft button> [/i] [i]<middle soft button> [/i] [i]<mute button> [/i] [i]<middle soft button> [/i] [i]<back button>[/i

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J
6 years ago
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VaddyfrContributor I
asked in Controllers and Music services

Google Home

Google Home and Google Assistant with Sonos

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J
5 years ago
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pkm1Contributor I
asked in Controllers and Music services

Make it stop playing!

I am for using multiple devices for control (Ipad, android tablet, 2 android phones, and a laptop). New user here and I havve no idea how to stop the system (Play 3 with a bridge). I force closed the control app on the android phones and android tablet, shut down the laptop and simply closed the app on Ipad but it won't stop playing. I have to physically mute the Play 3 to not hear it but I'd rather stop broadcasting Pandora thru the Sonos app to the Play 3. How do I stop it from playing? Is there a way to close the app so it no longer tells tells the bridge and play 3 to play?

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T
6 years ago
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therealmattsContributor I
posted in Controllers and Music services

iPhone lock screen not showing up

My sonos app will not show up in my lock screen. I have disconnected all other devices including airpods. I’ve restarted the app. I’ve toggled the setting for lock screen on and off. I’ve turned both my phone and the system off and on. I’ve uninstalled my sonos and reinstalled. Is there anything else that can be done to correct this issue? Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third

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H
2 years ago
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raven1987Contributor I
posted in Controllers and Music services

Plans for Apple watch app in near future?

Dear sonos-developers, Are there any plans to release an SONOS Apple watch app in the near future? I hope so!

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E
5 years ago
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MoodymikeContributor I
asked in Controllers and Music services

Chromebook support

New owner of an Acer R13 Chromebook, unable to utilise my Sonos system as Sonos do not support Chrombook OS

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chicks
3 years ago
Xander P
Xander PRetired Sonos Staff
published in Controllers and Music services

Music Services and SonosF.A.Q.

Hi everyone!This article will be focusing on Music Services available within the Sonos app - if you have any further questions on this subject, feel free to post a reply, and we’ll update the article  What Music Services are available on Sonos? You can find here a full list of Music Services on Sonos - it’s worth noting however that not all music services are available in all regions, you can check where any given service is available to be added to Sonos by clicking the link for that music service.If you should have access to a music service, but it doesn’t show up in the list when adding a music service , then we recommend double checking that you have the correct location set on your Sonos Profile, and then performing a manual check for updates from the Sonos App - this will update the list of available Music Services in the app. What content is available via Music Services? Not all music services offer the same selection of content, and this may even change within the same service

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Ken_Griffiths
4 months ago
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Steve MapContributor I
posted in Controllers and Music services

Is there a way to disallow visitors from controlling the Sonos music ?

Hi, (A question I asked Sonos, with their reply. I wonder if anyone else would support this suggestion, thanks). >> My Sonos system is great, but we had a party and some of our friends are on the wifi. A couple of them went onto the Sonos system on their phones and started playing inappropriate tracks and controlling the playlist. Is there a way to disallow them from controlling the Sonos. I.e. possibly require a user password access. Many thanks Kind regards SteveMap. >> This is the response from Sonos Customer Care >> >> Good morning Steve, Thank you for contacting Sonos Customer Care. I am sorry that people were able to access your Sonos system whilst holding a party. We want to try and provide music in the household that is easy for the whole family to access, as this is the case the Sonos system does not have any restrictions to who can access the system. As long as someone is able to connect to the Wi-Fi they will be able to access the system. In this inst

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S
5 years ago
rosswells127
rosswells127Collaborator II
asked in Controllers and Music services

Sonos S2

So it is 4pm on the 8th June here and still no Sonos S2 update. Hmmmmm.

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ratty
3 years ago
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ajhillakerContributor I
posted in Controllers and Music services

Network Problem Detected

I’ve been using Sonos and controlling it from my phone for over 1 year.  last week I receive a “netwrok problem detected” error when “I sign in to use new features” on the bar at the top of the app or when I check for updates in system updates.  I run an iPhone XR with iOS 13.2.  The Sonos is up to date.  The Sonos app runs correctly from other iPhones in my house.

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G
2 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Controllers and Music services

Now Playing Trueplay - Your Impressions

Trueplay is now available for the world to try and we’d love to hear what you think about the tuning. Have you noticed a change in your home? What are your impressions? Personally, I first set up Trueplay in the worst possible situation I had at home, an original PLAY:5 sitting half behind a hollowed out speaker tower speaker which was used as a table for a record player (it’s a long story). The room has stone floors, high ceilings, and a few couches. The difference was immense. After my dance around the room the PLAY:5 sounded like a completely different speaker. The highs were much clearer, and the lows resonated better throughout the room. Friends in the house couldn’t believe the difference either. The next room I tested was much better off. The PLAY:3 in there was in a better place already, sitting toward the corner of the room, on top of a table. Wood floors, much smaller room, lower ceilings. There was still a noticeable change, as Trueplay really does help out the PLAY

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G
6 years ago
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benjamindmContributor I
asked in Controllers and Music services

Sonos S2 system not working well

I upgraded my Sonos system to S2 a few weeks ago.  I have one Sonos Beam and two Sonos Play:1 speakers.  A complicating factor is that I also switched to a new router a couple of weeks prior to the update, but the system seemed to be working well prior to the software upgrade to S2.   Since the upgrade to S2, the connectivity to my speakers over the Sonos Mac OS X app has been very shoddy.  On many occcasions, one or more speakers will not appear on the menu.  Sometimes I will see the speaker on the menu, but when I attempt to play music I have difficulty getting a song to start.  There are some occasions when the system seems to work, but it seems sporadic. Additionally, my ability to use my Sonos speakers directly from the Spotify application has essentially ceased.   Please help!

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H
3 years ago
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Proton
posted in Controllers and Music services

Any way around the user account requirement?

I upgraded the Sonos app on one of my phones to 9.0. Now I find that I have to have a Sonos "user account" registered before I'm allowed to use the app with my Sonos HT system. My controller app no longer gives me the ability to control my system. Looking through the FAQ I find the question "Why is it mandatory to create a Sonos account and register my system?" The answer given is "We believe creating a password-protected, verified, account is a reasonable precaution to take and decided to make it a requirement for all Sonos customers." "Its mandatory because we believe it should be done" is not a reason. Why would I need a password protected account to use something that was perfectly useable without it? What am I being protected from by all this nonsense? Fortunately my Mac app is still working but its a pain to use and not very convenient when all I want to do is turn speech enhancement on or off during a movie. I can't carry my computer around the house with me and use it

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Y
5 years ago
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Sam MateosianContributor I
posted in Controllers and Music services

Allow controllers to pair with multiple home systems

I love the sonos connect so much that I got one at home, at work, for my brother, for my father and for my father in law. My only complaint is that my controller is locked to one system at a time. When I move between different houses I should be able to pair the controller on my phone with their systems and have it remember me when I come back - without resetting. I've seen the tip about bringing them all to one place and setting them up together. But that's not always possible or desirable. There is no real security concern because I still have to be allowed on their network and I'd still have to push the buttons on the device. Seems like a relatively simple software problem to allow me to pair with multiple systems and remember all the systems I've paired with.

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J
5 years ago
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burakalakaContributor I
posted in Controllers and Music services

Spotify Volume Leveling / Normalization

Since I only found posts about this topic from a year ago or older, I wanted to check if there has been any progress for volume normalization when using a third party app (in my case Spotify). The setting for it in the Spotify app is only applied on the device youre changing it on. Because those settings are not accessible in the Sonos app, there is no way to set it for my brand new Sonos setup (neither through Spotify nor Sonos). The result is that the volume of the music varies frequently; often just slightly, but regularly its very noticeable. It happens often enough to degrade the user experience considerably.

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K
2 years ago
sjoholm
sjoholmAvid Contributor I
asked in Controllers and Music services

IOS 11 and TruePlay

After updating to IOS 11 TruePlay doesn’t work!

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jgatie
6 years ago
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