Spotify skips to next song or stops playing, other sources work just fine meanwhile

@storebatfar @Nuff Bass @Boncholio @LMaris @Jamanda @LukasOnTheRun @Gwenddoleu @kevinyim @aaronnicholl @seb.a.james99 Thank you for reaching out us here in the Sonos Community. If you are still having the issues with the Spotify music service with your Sonos system then please confirm for us if anything changed after doing the steps provided in the Best Answer for this post thread? I ask as the diagnostic reports that most of you have submitted show you are being hit with wifi interference and network equipment performance issues for Sonos.

If you have not followed the Best Answer steps then please do and follow up with a new diagnostic report number here along with those testing results. If you have followed those steps and are still having the issues with Spotify then we will need your full network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). The reason for this is some of your diagnostic reports indicate that you are using more than one network router from your Internet Service Provider and have added another router like a mesh system to your network adding to network interference, as well as some of you are using Enterprise grade network equipment and may need the settings corrected for them.

Before I would ask you to call in for live agent phone support I would strongly recommend that you at the very least you please power re-boot off your wifi equipment for 30 seconds with no lights on it, meaning no battery backup, then power it back up. While this equipment is powering back on then power re-boot off your Sonos units for the same time with no lights and plug them back in to power, no button pressing is needed. While Sonos products are powering on then re-boot the device(s) running the Sonos app. When you are re-connected then test your Spotify playback for 30+ minutes. You can follow up here with the testing results and a new diagnostic report number for us to compare.

Lastly, if after you have gathered your network topology, adjusted any network settings, completed a full wifi network and Sonos product(s) re-boot and are still having the audio issues then I would recommend you call in to our agents for further troubleshooting as they will have more tools available to them.

Hi @Jean C. 

The primary Orbi node is 1 floor above the satellite. The Satellite is about 1 meter away from the Sonos PlayBar.

I have changed the Wifi router channel to 11 while Sonos is on channel 6. Spotify is still unable to play. Please advise

Have had the same issue as others for 3 years+ now and my Sonos is unusable with Spotify, which is the only place I play music from. The problem just suddenly started happening one day.  Whether I play from Spotify app OR Sonos app the tracks skip, stutter, stop all together, and randomly miss out certain tracks. My partners phone posts fine, mine doesn’t (both updated and recent iPhones), neither does my Mac laptop. I love music, was a fan of Sonos for the first year or so we had it ……but now nothing: why is it taking over three years to resolve an issue so many are experiencing? What do we need to do to get the brand to take this seriously? 

You might want to follow this conversation, somehow related: https://en.community.sonos.com/troubleshooting-228999/intermittent-audio-cut-out-with-grouped-speakers-6845901?postid=16459079#post16459079

Hello @RonSingapore, 

Thank you for your patience.

If Spotify works fine while one player is wired in, we may need to find a way to wire a player for more stable playback performance. 

Sonos is designed with WiFi in mind, but using the Sonosnet mesh feature can help it navigate around structural and wireless interference. 

We even make a Boost that can be the product wired to your router so that you don’t have to relocate your speakers. 

I understand that this isn’t your ideal solution but it may be the best one since Something in your environment is stymieing the connectivity just enough to interfere with playback. 

Has that other Sonos One(Tipsy Cow) been there the whole time and had been missing from the system or was it unplugged or elsewhere in your previous diagnostics? 

If this player has been missing, this could also indicate network connectivity issues that are intense enough to disrupt playback.

If you would like to return your system to a WiFi based set up, all you need to do is detach the Ethernet cable and the players will connect to the network rather than Sonosnet.

My system (Play5, Move, One) just started doing this constantly since the last update.  Getting so tired of Spotify tracks skipping part way through the song.  

diagnostics: 

1301968846

I would want to know if the issue is Spotify or Sonos fault. Because the simplest action is to quit Spotify and have a new subscription with Tidal, Deezer, or others.

So if the problem comes from Spotify servers, no qualm to abandon them because they do nothing to fix this.

But… if the problem comes from Sonos software, and not from Spotify, it bothers me to do this… because I have some “loyalty” to Spotify…

So if only we could know who is guilty…..

In the meantime, it’s just shameful that nothing has been made to fix this problem. Is there perhaps a war between Spotify and Sonos? Or is it because Sonos could be bought by Apple…?

Shameful.

This is what my matrix looks like when the skips are happening. To me my connectivity and interference looks fine, can’t see why any drop outs should occur. Spotify has now also started  saying certain songs aren’t encoded properly and it skips these entirely, and saying connection lost for the ones it skips mid song. Spotify connect plays a lot lot stabler but I have had skips with it also.

Note the Spotify outage on https://status.sonos.com/

@LukasOnTheRun Thank you for the follow up with the diagnostic report number, but we still need your network topology with the model names and numbers of the products that are wired or wirelessly connected on your network for any modem, router(s), extenders, access points or switches (managed or unmanaged). Your report is indicating issues tied into router performance and wifi interference. Please read through that article to adjust for anything in the environment with where you have Sonos placed on or near that you can make adjustments with.

You are also running Sonos in Station Mode, meaning wirelessly on your routers 2.4 G connection. I would ask that you next test in Sonosnet by removing the surround setup. You can then look in the rooms tab and confirm your Sonos One SL’s are setup in their own room names. You would then Ethernet wire one of your Sonos One SL’s to the router. You would then do one more full network and Sonos equipment power re-boot off/on for 30 seconds. When you are reconnected to your Sonos system then test the music playback once more for 30+ minutes. You will also want to take one more diagnostic report number while playing and hold on to it.

If you are no longer running into the issues you may need to keep a Sonos product wire to the router for Sonosnet. If you cannot keep your current product(s) wired you would then want to look into getting the Sonos Boost as the product to stay wired to the router. If the issues are continuing then you will want to call in and speak with our phone agents along with having your network topology and diagnostic report number(s).

Sonos is not going to throw a partner under the bus, so asking who to blame is useless. One thing is for sure, Spotify is the most buggy service on Sonos, as most services are relatively problem free.  So take that as you may.  

And no, Sonos is not being bought by Apple.