Recent 15.1 update - Sonos Boost 'Updating' (looks like an app glitch)

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247 replies

Flare
Userlevel 4
Badge +5

A minute ago it was all good then now again…

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
SarahN
Userlevel 6
Badge +14

@Flare - I had to re-boot a couple of Sonos Ones after doing what Corey suggested. Everything is now back though but the Boost updating thing persists.

I’m reluctant to do much more for fear of making things worse

Can you have too many Sonos speakers? 🤔 😆
Flare
Userlevel 4
Badge +5

Thank you Sarah. So far I only dared to reboot the Boost but that made no difference. I will consider trying to reboot the Ones or everything but like you said I’m afraid too loose everything permanently. 

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
R

Same Problem Diagnostic 1000174364

Thanks

Corry P
Userlevel 7
Badge +18

Hi @jamrod 

Understood - thanks for trying!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Ken_Griffiths

I understand the Trueplay feature only appears in the Android controller after the Trueplay tuning has been done with an iOS controller device. I presume that’s to allow the user to toggle it off/on again - so that’s perhaps what @Beejay is referring to🤔?

SarahN
Userlevel 6
Badge +14

@daglish @jamrod @Blaubaer82275 @Reflux69 

Can you please confirm that your ability to play music on your Sonos system has not been affected by this issue, as repor​​​​​ted by ​​@Flare? 

@SarahN - I know you already said that it’s not in your case - thanks!

Yeah I can play stuff fine and just checked my HT set up too as that has the Sub mini and 2 surrounds attached. All ok there

Can you have too many Sonos speakers? 🤔 😆
Flare
Userlevel 4
Badge +5

@Corry P I can confirm using an unaffected device I can play music. But on the device that exhibits the problem (the one used to update to 15.1) I can only play when no issues are reported (no blue dots) but at the moment this is a small window of a few minutes then I loose connection again. 

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
Flare
Userlevel 4
Badge +5

Hi @Corry P I did mention earlier that I even REMOVED and reinstalled the app and that did not help. Isn’t that better than resetting the app?

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
Corry P
Userlevel 7
Badge +18

Hi @Flare 

Hi @Corry P I did mention earlier that I even REMOVED and reinstalled the app and that did not help. Isn’t that better than resetting the app?

Probably, yes - apologies for missing that.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
SarahN
Userlevel 6
Badge +14

Hi @SarahN 

@Corry P

Another thing that might be my imagination is that when I use my TV and then switch it off, it seems to take ages for the Beam room on my app, to stop showing that the TV is still on (if you get what I mean). I swear it used to go back to saying ‘no music selected’ way faster than it is at the moment?

I think this is most likely due to intermittent communication restrictions on the network between the app and the Associated Product (shown in About my System, this is the device chosen to be responsible for updating the app with live system information) - a reboot of the router and/or the Associated Product may help. The same thing is possibly responsible for the blue dot coming and going.

I hope this helps.

 

I did try re-booting my router last night when the blue dot issue first arose to no avail so I don’t really want to do that again as I’m supposed to be working from home haha. 

Surely this sounds like a glitch in the app itself following this update?

I’m inclined to leave it alone now seeing as my speakers seem to work ok, and hope for a further update to fix the blue dot?

Can you have too many Sonos speakers? 🤔 😆
M
Badge

Two boost units here stuck in “updating” status 

 

 

 

 

Flare
Userlevel 4
Badge +5

@SarahN you will need to log out, close the app and then start it back again and remain logged out. 
 

I have did that 30 mins ago and all good so far. 

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
M
Userlevel 1

@SarahN i have this on all Speakers- I donot have boost. So this issue may be impacting more than boost.

also. If I am signed in and I click the red dot (impacted speaker) the Sonos app crashes straight away.

 

SarahN
Userlevel 6
Badge +14

@SarahN i have this on all Speakers- I donot have boost. So this issue may be impacting more than boost.

also. If I am signed in and I click the red dot (impacted speaker) the Sonos app crashes straight away.

 

Ok - I only have the issue with the Boost saying it’s updating when it’s not, with the blue dot next to it. So it seems a wider issue to do with the accounts then.

I am still logged out 10 mins now with no issues so that seems to suggest it’s our account syncs that’s the issue

Can you have too many Sonos speakers? 🤔 😆
Flare
Userlevel 4
Badge +5

15.1.1 has not fixed the Boost “Updating issue 🤦🏼‍♂️

Arc + Sub x 2 + Sonos One Surround | PlayBar + Sub + Sonos One Surround | Beam Gen1 | Play5 Gen2 x 2 + Sub | Sonos One x 4 | Play3 x 1 | Boost
SarahN
Userlevel 6
Badge +14

@Corry P - shall we just stay logged out for now?

Can you have too many Sonos speakers? 🤔 😆
J
Userlevel 4
Badge +3

My Boost and Play3 have been showing updating the last 90 minutes.  Hope IT is on this as I’m pretty sure this is affecting a lot of users.  Never a problem like this before.

Lenrom65
Badge

Diagnostics - 1019661782

F

I'm affected as well. 

 

Diag code: 308095492

SarahN
Userlevel 6
Badge +14

I updated my Sonos system and noticed a blue dot next to Sonos boost on the S2 app saying Updating! Everything on my system seems to be working fine and reading comments above it is a poor update software from Sonos. I await a correction in the update software to be released?

I tend to agree

Can you have too many Sonos speakers? 🤔 😆
J
Userlevel 4
Badge +3

When I go Settings/System Updates/Check for Updates I get an error code 1101.  When I try the update again, I get the same error.

 

Error 1011 when updating Sonos

Error 1011 occurs when the update process is canceled using the Sonos app.

Depending on the number of Sonos products in your home, it may take several minutes for the update process to complete. If you see this error, try the update again and allow the update to complete. Do not cancel the update or exit the Sonos app during this time.

Corry P
Userlevel 7
Badge +18

​Hi @sparkyatoz 

The Boosts (and the rest of the systems) seem to be behaving normally, at least in the majority of cases. The issue reported seems to only be affecting the Sonos app and not any Sonos devices. 

If, however, your ability to play is affected by this issue, I encourage you to get in touch with our technical support team for assistance.

I would also encourage you not to use your real name in online public spaces. If you can think of an alternative, please PM me and I’ll change it for you.

​

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
J
Userlevel 4
Badge +3

My Play 3 was fixed by unplugging it from AC for ten seconds and plugging it back it.  Problem resolved in a couple minutes.  Will try it with the Boost when I get a chance.

T

My Boost is also stuck updating. My App version is 15.1.2

 

Diagnostics: 1345476286

 

Please help :) 

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