+14
Hi
Did the update last night and ever since, my Boost sporadically shows as ‘updating’ on the app, with a blue dot next to it. It does sometimes show as normal but then reverts to this ‘updating’ status. It isn’t updating though and everything seems to be working fine.
So looks like just a glitch and I have noticed folks on Reddit also commented the same.
Anyone else got this little issue?
+14
Hi Everyone!
The current issue with Boosts reporting that they are still updating long after they have finished doing so appears to be due to the Boost failing to report its current status back to the Sonos App.
To be clear, the Boosts have successfully updated, but have failed to report their status back to the controller and therefore the in app “updating” message is erroneous and can be ignored.
If you log out of the app, the Boost should no longer erroneously show as updating in app. You can control playback of your Sonos system without logging into the app, so if the message is bothering you you can sign out of the app, but note that while logged-out, you will be unable to configure the system. If any speakers/players show as updating, we recommend rebooting these devices.
If you require any further assistance, please don’t hesitate to get in touch with our technical support team.
We would like to sincerely thank you all here on this thread for your assistance in our investigations.
If you’ve just come across this thread, we no longer need further diagnostics or reports. Thank you
We will of course aim to resolve this in a future update.
Thanks
If you log out of the app, the Boost should no longer erroneously show as updating in app.
I jiust logged out of the app and back in. Boost still updating… 😯
Diagnostics: 1482189630.
+18
Hi
To be clear, you need to log out and stay logged out to keep the blue dot away. As long as you don’t need to change the system’s configuration, there should be no disadvantage to doing this while waiting on a resolution.
Edit:
If you log out of the app, the Boost should no longer erroneously show as updating in app.
I jiust logged out of the app and back in. Boost still updating… 😯
Diagnostics: 1482189630.
To get rid of the dot, you have to stay logged out. If you log back in, it will appear again but does not affect playback anyway
Thanks
Same issues
Diagnostic. 913032044
Same here
I have the same problem! Have tried rebooting entire system and logging out/ into mobile app diagnostic: 1718290712
Hi
OK good - that seems to have been the worst anyone has experienced with this issue, so I’m glad it’s improved somewhat!
Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos
Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world about the blue dot… end of story 🙂. Working with customer communications everyday I am genuinely curious. Have a nice weekend.
Well said!!
Hi
Corry, why have this very long thread only geeks will find instead of just writing directly to Boost users thru the app’s message interface … something like: Dear custormer. We are aware of some updating issues with the Boost. We will inform you as soon as we know more. Regards, Sonos
Magically everyone is now informed … no one have to make the thread longer, no one have to call Sonos all over the world… end of story 🙂. Working with customer communications everyday I am genuinely curious. Have a nice weekend.
I can’t give you an answer to the “why” of it, but I can tell you that when I read it earlier I thought it was such a good idea that I did make a point of passing it up the chain, and I’m just about to add it to my weekly report too. Thank you!
Thanks
Hi, just following up on this topic (first post here).
I have a Sub Mini experiencing these exact symptoms, it was connected to a Beam 1 and 2 Play:1s and working perfectly until yesterday evening. At point of update last night the Beam and Sub Mini were both failing to update to 15.1. I disconnected the devices from each other and the Beam then updated. The Sub Mini is now completely disconnected and shows as ‘unused’ in my devices list. It says it needs to be updated.
It won’t complete the update, failing at the ‘Finishing Up’ stage after taking a long time and therefore, because all of the other devices are on 15.1 it won’t join the system and so, my expensive subwoofer now is unusable.
When the update does error out, it does also have the blue dot with ‘updating’ next to the Sub Mini in the System Menu but obviously, it never works and eventually stops. And yes, I’ve tried rebooting routers, logging out, force close and everything suggested here.
+18
Hi
As you don’t own a Boost, you are somewhat off-topic here. I appreciate how you might feel the issue you experience is related, but I really don’t think it is.
I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
+14
App has been open half an hour, playing music on my kitchen Ones - so far so good still regarding the Boost issue…………………..
So, at least for me, the blue dot and “updating” message is now sporadic. Sometimes it's there when I open the app. Sometimes, if I force close the app (iOS) and reopen, its gone. Sometimes it even goes away if I navigate to a different screen, such as checking for an update.
Other than that, I have had no issues using my system. I never did log out and back in. I did, once, manually reboot the boost.
Very odd...
Diagnose 498797578
diagnose: 1515699183
Same issue here after update 15.1 (Boost stuck in updating status in app). Diagnostic #1179903065.
Diagnostic 909947161
I have also been having the issue with my Boost constantly updating but this evening things just took a turn for the worse and my system refused to connect. I tried to play some music through Bluetooth to my Roam, which it managed, but when I tried to connect the Roam to my other speakers the sound stopped. The track, on Spotify, was still playing. (This is my clunky fix for double scrobbles on last.fm)
I have gone through the system reset three times, each time it looks for and cannot find any of my products including the less than a week old Beam. I have reset my router three times. On one occasion it found and reconnected my products but by the time I had searched for some music it had already lost everything again. After yet another reset I managed to get a track to play but was then unable to change volume or change the track.
I don’t know whether it is linked but the app is also ridiculously slow. I just changed to a different album and sat and watched as the cover picture slowly updated, track by track.
Diagnostic 505820873
I thought today’s update solved the issue, but now its back!
I’ve come late to the party. Tried logging out and quitting apps on all computers and unplugging/replugging boost. No difference with the blue dot on boost.
+3
Still OK on my 3 signed-in iOS controllers in a large 2 Boost network - and I’m checking obsessively…
I have the same 15.1 update problem but without a Boost. The Sonos app (on android phone & also PC) reported that my system (Beam + 2 Play:1’s) must be updated but also said the app must be updated first. But the app is already the latest version (15.1). So I can't update my app (already with the latest version) or system and my system won't work properly without being updated. Many functions are greyed out in the app and I can't add back my Play:1 speakers which I reset to try to fix the problem (without success). My Play:1’s don't even appear when I scan for speakers to add, and using an ethernet cable from my router to the Play:1’s makes no difference. Error 1101 appears in the PC version of the app but no error code appears in the android version of the app. Sonos Customer Service wasn't able to fix it and denied any problem with app version 15.1 - however I think they're wrong.
Boost glitch here too.
thanks for the information
+1
I have the same issue…
Diagnostic # 84366788
+14
Peter Pee just came out with his video that says do not update to 15.1 and doesn’t understand why they came out with it.
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