Components and Architectural
Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.
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Random chime noise coming out of the speakers
This is my first Sonos system. Arc, Sub and 2 SLs setup as a soround system in my tv room. So far I really like the system, however I am getting a random chime tone coming out the speakers that I cannot identify. It is like a system notification. It is becoming very annoying. No lights or anything else just the chime. Any ideas or suggestions on what this might be? Thanks.
Sonos Boost with Orbi mesh
I am using Sonos Boost to connect my Sonos speakers. The Boost is hardwired to the wifi router. I want to replace my AC1200 router with a Netgear Orbi AC3000 mesh router to get better wifi connectivity throughout the house. But I’m reading a lot about incompatibility issues. Before I buy the Orbi, I want to make sure I won’t have the same problems I used to have when I used a wifi extender (got rid of it due to the issues). If I connect the Boost to the ethernet port on the Orbi, will I still need to mess with manual configuration?Is there another wifi mesh router that Sonos recommends?
Sonos occasionally disappear from Airplay, but keep being connected to the Sonos app
I have a pair of sonos five and iphone xs. Both are updated to the latest version. My problem is that sonos occasionally disappears from air play. Strangely, while it disappears I can still play music from sonos app (but cannot with apple music app as it is not on air play)Please help with this. Thank you in advance.
I can't log in to the sonos.com website
Hi. I have been a sonos user for many years.I am now unable to log in to the web site. I consistently get messages right after providing my password that ‘sonos.com can’t handle my request’.Due to the above, I am using another sonos.com account. This account works great from all my machines. The other account is inaccessible from all of my other devices and machines (except the sonos app -- that works fine). Due to this disparity, I believe that the problem is on the server end, and it is not related to my devices in any way.I have a lot of sonos devices. Probably well over 30. Is it possible that sonos is choking on this somehow? I just moved about a dozen of them to this new account, hoping to ‘fix’ the login problem, but it didn’t work.If any sonos employees want to look into this, the email address that I am having the problem with is the same as the one I am posting from, except for the bit appended after the “.”.Please advise?
Good Evening,We replaced our router and have read through the message boards/followed the app without success. An Ethernet connection is not an option due to installation distance (on wall with all wires behind drywall).Is our best and only recourse a reboot? I have updated my Sonos app/etc. Thank you!
cant reconnect after router reboot
Hi. I have a problem where any time my router reboots, my Sonos system does not find it and reconnect. The only workaround I have found is briefly renaming my home network to a different SSID, and then changing it back to the original network SSID. After that Sonos finds and reestablishes its connection
Adding a Sub 3 to my Beam has ruined WiFi in that room
Up until a week ago I had a Sonos Beam (wired) and two Sonos One SLs (wireless) different rooms in my house and experienced no problems with my wi-fi (>60Mbps speed test). Adding a Sub 3 and connecting it to my Beam has resulted in appalling wi-fi performance (<3Mbps) in the room they are both installed in.The Sonos Beam is wired to my home network with wi-fi , the Sub-3 is not. Wi-fi is enabled on the Sonos Beam. I have removed my home wi-fi network from System > Network > Networks (none are listed). About My System shows WM:0 for all devices and I they are using SonosNet.I have tried with all three available wi-fi channels in the Sonos app (1, 6 and 11).If I remove the Sub 3 from the Beam my wi-fi speed test returns to 80Mbps. If I add it again, the speed test goes down to less than 3Mbps.I’ve just run a test with all three channels. The results were: channel 1 1.08Mbps, channel 6 0.92Mbps, channel 11 - 2.63Mbps. I switched off the Beam and it returned to 66.1Mbps. Switch
Unable to Connect Move After Changing Router
Help, please!I am unable to connect my Sonos Move to a new wireless router in my home.I have reset the move and I see a quick blip (half a second, at best) of the screen as if the app sees and identifies it as a Move, but then it quickly goes back to the “searching for nearby products...”screen.I welcome any tips, suggested order of steps, whatever, thank you!
Grouping speakers "Unable to connect to the device"
Hi, When trying to group my speakers they often give an error message saying “unable to connect to the device” (danish: “kunne ikke oprette forbindelse til enheden”). I have tried grouping them with each other seperately like 1+2, 1+3, 1+2, 2+3 etc. but it does not work. Sometimes (very few times) it works, but not for very long then one of the speakers will stop playing, skipping or stopping, then begin again and such. I do not think it is the connection or interference since it is 4 meters away from the router and the only thing between is a drywall and a small kitchen cabinet. I never had any issues with Sonos before a few weeks ago? My setup is:Sonos Beam1x Sonos x IKEA Symfonisk lamp2x Sonos x IKEA Symfonisk shelve speaker I am about to buy 2x Sonos One Gen 2. But do not want to if this problem continues. I have made a diagnostic: 344148001 Edit: To make sure I have tried everything. I have changed the channel from auto to 1, 6 or 11. Nothing helps. I have also tried rebootin
Sonos cuts out playing from Mac
Driving me insane the most infuriating bit of home entertainment ever ownedfirst they stopped us being able to stream from songs on my iPad so then thought right I’ll have to use my MacBook. Now it even cuts out before one song has even played throughseems to link to Mac screen gong to energy save, surely music can carry on playing if screen goes to sleep. extremely frustrating. Very clear that all Sonos wants to do is force users to a music subscription service or hardwire the source music to the speaker
Sonos unable to play songs from Spotify
My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724
Can't add Sonos products in app
Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so
App updates lose wifi
I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬
Sonos One keeps disappearing from Controller.
My Sonos One keeps disappearing from my controller for Mac (Version 12.1). I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off. The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine. The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks
removing bridge after updating to S2
I didn’t get the memo early enough about removing my Bridge before upgrading to S2, so I have updated to S2, but the Bridge is still connected to my system. I tried to use the removal tool I read about but I don’t seem to have it (in fact, when I click “Settings” and then “System” on the S2 app I don’t see “System Tools” at all, nor “Remove Products”). Can anyone help? Can I just disconnect my Bridge manually, or is that a problem?
Audio dropouts with all Gen 2/3 vs mix including Gen 1.
I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1
Playbar with repaired PSU still dead
Hello, I have a problem with my dead Playbar. To solve the problem I replaced the rectifier and after that the powersupply works fine (15,8V with load) but the playbar is still dead. Is there anything that I can do or check (schematic, diagram, pinouts) on my playbar that helps me to locate the error? Many thanks!
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