This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.
- 1,628 Topics
- 11,223 Replies
Mesh WiFi 5 vs 6
Hi,Is there a big difference between Wifi 5 and 6 considering my ISP max speed is 50Mbps?I just installed a new mesh router with wifi 5 and while the speed is at the max the delivery seems a bit lagging compared to my old ISP router. Will Wifi 6 be faster and smoother or is it just a hype?Cheers
Sonos not connecting to Three's 5G Home Broadband Zyxel NR5103E router
I have just signed up to their 5G Home Broadband, which I am quite happy with, apart from the fact I cannot get my 4 Play 1’s and Playbase connected to it. I can get one Play 1 to work if I use an ethernet cable, but as soon as I disconnect it it is no longer detected. I have called Sonos who said I need to contact Three to sort it out because they couldn’t, so I called them who said I needed to call Zyxel. I called Zyxel who won’t deal with it as Three have changed the firmware of the router. Has anyone had similar issue and got the speakers to work?
Volume remote WITHOUT the TV
I have a number of Sonos speakers but do not watch TV. I listen mostly to music. I would like a volume control for the speakers. I do not want to search for the phone to do this. I would like a remote control to adjust volume, start/stop the music and jump between tracks. I search the Sonos website and cannot find an accessory for this. What options do I have from third party supplies that are compatible with Sonos. Are there Zigbee hub options? Zigbee is increasingly popular with manufactures of smart products. Something that supports Beam 2 would be helpful.Please note that I do not want to have to turn on the TV. I am aware that is an option with the Beam 2. Using Sonos products without the TV is my preferred option. Thank you.
Use Play5 Ethernet ports for PC internet access
Can I use my play5 2nd gens Ethernet ports to get a LAN connection for my PC?I have a Connect Amp connected to my router downstairs.I’m sure that previously I connected my upstairs PC to the ethernet port on my play 5 and was able to access the internet for my PC via the play5. When I do this now the PC just say its a unidentified network with no internet access.Is this possible?I’m sure I did this a few years ago and the PC when online straight away…Thanks in advancePaul
sonos sub and google wifi
Greetings. My home Wi-Fi is made up of 4 google Wi-Fi access points. I installed 4 new speakers in my patio cover. I am powering the speakers using the Sonia amp. That part works fine. When I try to pair my sub with the amp it will pair and then come up “not connected”. The amp for the patio is in my bedroom closet as to not be outside in the elements. I have a Ethernet cable plugged into the amp. The sub will only connect when it’s with 10 to 15 feet of the amp. Any further than that it will not pair up.to my understanding, if the amp is connected via cable, it will use SonosNet to connect to the sub. So does that mean if I connnectvthe amp with standard wifi the sun should be wifi as well? The is an access point right above where the sun is and it’s still not working. The only think that makes the sun work is moving it closer rot eye amp. When amp is connected via Wi-Fi and when the sub actually connects, the WM for the amp is 1 and for the sub it’s 2. My goal is to be able to put
SonosNet wired via surround speaker (Sonos One SL) possible?
Hello,Due to physical and network constraints, I want to use SonosNet and have one speaker wired.I would like that speaker to be a Sonos One SL which is bonded as a surround speaker (to an Amp). I have multiple other Sonos speakers in other rooms.Will this work fine, or is there any restriction preventing surround speakers being the “master” wired node for SonosNet?Thanks in advance!
Wire all units or just 1 or 2?
Dear community,I'me refurbishing completely a 3 story apartment. I'm planning to have several Sonos units on 1st and 3rd floor. I see two options:wire one unit in each floor and have the other units connected through sonos net. I guess this will create 2 sonos nets independent from each other right? wire every unit in each floor; more work and less flexibilityI would only go for 2. if there was any issue with 1. Otherwise is more work and less flexibility to move units around. Which way would you go for? Thanks in advance! André
Sonos Beam and TV Hearing Aid BT Combo No Longer Working
My 2017 Samsung TV uses HDMI ARC for my Beam. For my hearing aids I used a Sigma Streamline BT hearing aid transmitter (connected to TV optical out) worked flawlessly together for years--audio from both Beam and Sigma hearing aids.Then the VA replaced my hearing aids with Phonak ones and provided me with a Phonak Connect transmitter that is connected to same TV optical out port. Now when I turn everything on I get the TV sound but 2 sec later Any-net+ disconnects the sound (regardless of which source I select).What is really odd, is that when working with the old Streamline transmiter as before, the optical output wasn’t even selected when in use. In the Samsung TV settings, the sound setting selected used was “Receiver (HDMI)”.These are the current TV settings:Sound/Select speaker=Receiver (HDMI)Sound/ Expert settings/HDMI Audio Format = PCMSound/ Expert settings/Audio Format = PCMSystem/Expert Settings/AnyNet + (HDMI-CEC) = ONPhonak support didn’t have any suggestions.The new hearing
Finally got Sonos to recognize new playlists from my Apple Music Library.
Note the information below is current as of 2/13/23 for MacOS Ventura 13.1. Lord knows what changes the winds of times and whims of Apple Software Engineers will bring.So like many folks in this forum, I’ve been frustrated by the Sonos Library recently refusing to recognize new playlists. I periodically copy my Apple Music library and related files (the whole darn …/Music folder) to a shared drive that Sonos has access to. Doing an index from the Sonos app picks up new music, but recently tends not to recognize new playlists even with repeated indexes, even deleting and recopying the music library, or sacrificing a chicken under a new moon, the whole drill. No love on new playlists. After a bit of digging around I think I know what happened and how to fix it. So in the old days of iTunes, Apple would automatically generate and keep up to date a file called iTunes Music Library.xml, stored in …/Music/Itunes/. Sonos indexing apparently uses that file to do its magic. Cue dar
Sonos is just so flaky
Five play1s and a thingee for a sub. I spend way too much time debugging sonos. I have great wifi, nothing else going on (no gaming in parallel). Sonos complains, can't connect, then it connects, then it plays a few songs on Pandora only to stop and restart a new song mid-song. And streaming is its strength. Playing stuff from my PC ? forget it. It works, its just FLAKY. Great idea Sonos, it's just too damn flaky. Next time, bluetooth and cast to local speakers. Done. Ive already invested in sonos, but will never spend another penny, and if it dies, bye bye sonos.
Moved House - Cannot Reconnect - BT Smart Hub & Google Mesh
I have just moved house having had my sonos system work well before. Previously I had Virgin Media as my ISP and was using a Google Mesh to share the wifi around the house.I’ve moved and taken the mesh with me and now use BT as my ISP. The Google Mesh uses exactly the same network name and password, but I cannot get my Sonos to connect.If I connect one directly to either the BT router or the Google Mesh router via Ethernet cable, I can see that and use it on my account, but none of the other speakers connect at all.One suggestion I’ve seen is that having both mesh and smart hub as DHCP causes an issue, but I can’t make the hub a modem only device. I need to use the google mesh through the house as the signal won’t reach otherwise.BT have changed the wifi signal from their router to 2.4GHz which has helped, but it is not having any effect.Any ideas and suggestions would be great!! It’s all getting rather frustrating. (edited to correct spelling)
Ubiquity and Sonos
My SONOS system consists of (3) Play3s, (1) Arc, (1) Sub, (1) Move, and (1) Roam. They were all working great on my old Wi-Fi system. All were and are wireless. I upgraded my Wi-Fi to a Ubiquity Dream Machine Pro Special Edition with (3) hard-wired Ubiquity WAPs. Same network name and password. Now, nothing works even after doing the standard Sonos app “Let’s fix it” to move to the new network. Have also tried to do a hard factory reset. Have also tried to use one of my Play (3)s in a hard-wired scenario to act as a bridge. Still does not work. what the heck do I do?
Connecting Sonos amp with an external hard drive
I recently bought a Sonos amp and have no problem using Apple Airplay from my Mac and iPhone. I also have the amp connected to a CD player.I was told I can connect an external hard drive through the ethernet port but there is no information on the Sonos website on how to do this. I put all my MP3s and MP4s on a Sandisk solid state hard drive and and hoped to play them directly from this.Anyone figured out how to do this? Sorry, but only proficient in Mac operating systems.
Two Boosts - Two Systems (Sonos 1 and Sonos 2)?
I have two Sonos systems in my home. On system runs Sonos 1 compatible units. The second system runs Sonos 2 compatible units. I currently have a Boost unit running under the Sonos 1 system. Can I run a second Boost unit under Sonos 2 at the same time? Or is there a way to run my current Boost unit under both systems (Sonos 1 and Sonos 2) at the same time?
Wi-Fi 6 vs Wi-Fi 6e: A Layman's View
Note: Information in BOLD is copied from the VergeWi-Fi 6e is going to be the future of Wi-Fi…someday…but not right away. For Sonos it’s a non issue….for the most part. More on that later. If you’ve ever bought a Wi-Fi router, you may have had to sort through specs that read like complete gibberish — like “802.11ac” or “a/b/g/n.” But going forward, Wi-Fi is adopting version numbers so that it’ll be easier to tell whether the router or device you’re buying is on the latest version.In the past, Wi-Fi versions were identified by a letter or a pair of letters that referred to a wireless standard. The current version is 802.11ac, but before that, we had 802.11n, 802.11g, 802.11a, and 802.11b. It was not comprehensible, so the Wi-Fi Alliance — the group that stewards the implementation of Wi-Fi — is changing it.All of those convoluted codenames are being changed. So instead of the current Wi-Fi being called 802.11ac, it’s be called Wi-Fi 5 (because it’s the fifth version).802.11ax, now goes
Sonos Arc and Active Fiber Cable - Do I need a voltage inserter for eArc to work?
Hi all and sorry for the long post!I am honestly at a loss right now. I have a Samsung Q90R TV, which does now officially support HDMI 2.1 and eARC, and a Sonos Arc sound bar. While I can get normal ARC working and hear sound perfectly, this obviously creates latency issues and there is a slight lip sync issue which drives me nuts!So as far as I’m aware, I need an HDMI 2.1 certified cable for eARC to work. No problem, I tested my setup with the HDMI cable that came with the Sonos Arc (which is HDMI 2.1) and then suddenly eARC turns on and all is well!However, the problem is that I need a cable that is 15 meters (50 feet) long and also supports HDMI 2.1. So I research and find that to get those sort of speeds at that length you need a fiber HDMI cable. So I bought one from KabelDirekt, that is certified and has the legit HDMI 2.1 certification sticker, meaning that in theory it should work perfectly. However, to my dismay, when I try and use it I can only get traditional ARC and eARC re
Sonos over large area
We use Sonos to deliver music in a course that we teach. The course involves us visiting small hospitals and I have to get Sonos working, sometimes, over larger distances - and I am looking for advice around this rather than continuing with the repeated pain of my trial and error!We set up a mesh wifi network - the router is plugged into a working ethernet socket and this gives us internet access for some other purposes that we have.I usually plug a Play1 or a Boost into the router and then the other 6 Sonos speakers are placed in rooms - that can be far apart.I do not plug the Play1 or Boost into the hospital ethernet directly because I think they tend to block it (hospitals don’t usually want folks playing music day in , day out via their networks)The problem i have is that the distant speakers are sometimes too far - I can usually ‘see’ them in the app but playing music fails because of network speed.So….options? I have tried using a couple of other Boosts in the hope that they ac
Setting up Port with old wired system
I purchased two Roam speakers to use with my existing speakers, CD player, record player, receiver and a Bluetooth transmitter. Unfortunately the sound lag between the old wired speakers and the Roams was unacceptable. I gather this is because of the Bluetooth connection so I have upgraded to the Port but I am very unsure of the best way to connect it to my system so that I can listen to my CDs and vinyl using both the wireless speakers and the wired speakers connected to the receiver at the same time.I have tried plugging the RCA plug from the audio out on the receiver to the audio in on the Port but I'm pretty much just shooting in the dark at this point and there was still a latency problem. I’m attaching a diagram of the wiring set up with model numbers. Any advice on what plug should go where or if I need to get a RCA splitter too? Thanks very much.
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