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Discuss Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk. Talk about your Sonos Speaker experiences here.

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  • 30,691 Replies
Ditte
Ditte
started this topic

Tips for new Sonos owners

Setting up Sonos for the first time? Here are some tips to get you started. 1. Download the Sonos app.You’ll need the app to set up and use...
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3313 Topics
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Marc BeteshContributor I
asked in Speakers
Add Play:1 as left channel only

I have a long room in which I have two Play:1s set up as a stereo pair.  I’d like to put another Play 1 in the room so that there is a L-R-L setup, with the R in the middle of the room.  That way I have stereo sound on the left side of the room, and stereo sound on the right as well (albeit reversed).   Is there a way to add a Play:1 as a left-only speaker?  Whenever I set it up, it is only available as mono.  

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G
3 years ago
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markafrankContributor I
asked in Speakers
Continued issues with "NEW" app and existing system

I have tried so many ways of getting the app to recognize my existing system and it still does not. I still have 2 Play 1 speakers that will not connect and when they do, a new bogus room is created and the other one is connected but system does not see it. How can I move this speaker from bogus Family Room 2 to Family room, as well as get the other one to be seen? This is the closest I have gotten to having a normal system after the app update!When will SONOS revert back to the old app??? This new one is horrible!!Thank you

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C
2 months ago
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CindyperraultContributor I
asked in Speakers
connectivity question

Can the speakers be connected to a record player wirelessly?

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G
2 years ago
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bigfrankContributor II
asked in Speakers
Moving sonos to a new system

Hi, I have a Sonos setup at work (two Sonos / Ikea lamps) and a Sonos setup at home - couple of Sonos Ones and a Sonos Sub.  Everything is running off wifi in both locations.Today I brought my home gear to the office and tried to add it to the Sonos setup there as we have an event, but the products are not found.  I have even tried wiring them with a cable, but still not found.   My work sonos products uses one email address and my home sonos products another, can this cause an issue when trying to add the products to the work setup? Any other possible reason why we can’t connect them?Thanks Frank  

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2 years ago
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xyandsoonContributor I
asked in Speakers
china support@sonos.com does not work for nearly two months

I’m in China.My Roam broken but still in Warranty period，So I return it to the manufacturer for exchange according to the instructions on the 400 phone number，but nobody connect me, So I ask express delivery company help to contact, and support replied my email and asked me to wait at 19th.Jul。Today is 23th.Aug, I have sent a lot emails to ask support to reply, but no answer, so I call 400 Complaints Hotline, Shorkingly 400 ask me to sent email to suppoty!The same person I have contacted many times! Endless loop！！！support will never reply email, nor leave any phone number!I don’t know how to deal with, my child really miss his Sonos, but it seems never will come back.Can any other colleagues help me contact support?THANKS A LOT Moderator Note: Modified in accordance with the Community Code of Conduct.

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1 year ago
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ClemdogAvid Contributor I
asked in Speakers
Using a Pair of Ones along with a Pair of Fives for Multi Channel Audio?

I currently have a pair of Fives set up as stereo for music only listening. I’m using a turntable and CD deck as sources. Works great. I was wondering if I could add another pair of either Ones or Fives to the existing Fives for multi channel audio like SACDs?

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Stanley_4
3 years ago
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rhinoscopeContributor I
posted in Speakers
Feature Request: Switch between radio stations with controls on speaker

When playing on-demand streaming music via Spotify or another source  I can skip or rewind tracks using the Next/Previous touch controls on the top of my Sonos. Thus I can change the music without getting my phone out or going to a computer or yelling at Alexa, ect. When listening a streaming radio station, the Next/Previous controls do nothing except flash an orange error light. I would love to be able to use Next/Previous touch controls to cycle through my saved streaming stations!My $20 FM radio can change stations without requiring the use of a smart phone app, it will be cool if my Sonos could do that too! 😁

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melvimbe
1 year ago
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keithjgilesContributor I
asked in Speakers
code 1005 after update

After the update, I get a code 1005 on 9 for my 20 devices. I have reboot individual pieces, router and my hub.

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K
4 months ago
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debengels25Contributor I
posted in Speakers
Surround Sound - Beam plus 2 Play ones - Play Ones keep disappearing!

I have 2 Play 1’s set up for a surround sound with my Beam. They worked great for at over a year. Lately, the Play 1’s just disappear and Sonos doesn’t recognize them anymore. So my room where I have the surround sound set up  says (Beam + ? + ?).The steps I have followed to correct:Remove the Surround Sound setup on the App Factory-reset the Play 1’s and rename them Completely set up the Surround Sound again.I usually have to do this 3 or 4 times before it is successful. And within days the surround sounds doesn’t recognize the Play 1’s again. I’m getting very frustrated. I really, really like the surround sound (when it works) and I’m wondering why I didn’t have this issue for over a year and now it happens all the time.FYI, I have a mesh WiFi in my house. Same one that I’ve had for several years, so it isn’t that. Would appreciate some help!!

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Corry P
3 years ago
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NcantaluContributor I
asked in Speakers
Possible to connect Move to older TV?

I have a great set up with 2 Sonos moves that can sync with my tv sound bar in  the man cave , but I have just added an 2016 Samsung outside in the garden I would love to find a way to connect wirelessly from the older tv to the moves - would it be through an Apple TV or a WiFi or bluetooth transmitter? 

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Airgetlam
3 years ago
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LumesynContributor I
asked in Speakers
Play5: Gen2 Stereo Pair, does it require SonosNet?

Afternoon!  I’ve got a Play5 Gen2 with a bunk Wi-Fi chip. Works great over ethernet or if I have a WiFi mesh node within 1ft of it. Currently, it’s running over Wi-Fi with a mesh node next to it. As far as the Sonos ecosystem is concerned it’s on Wi-Fi and working fine.  I was considering adding a second as a stereo pair, but my concern is that the pairing will require Sonos Net which means it likely won’t work with the bad Wi-Fi card. Will the stereo pair work strictly over my home Wi-Fi? Or does a stereo pair of Play5 Gen2 do the stereo pairing via Sonos Net?

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buzz
5 months ago
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PipBooContributor I
asked in Speakers
Can't play on Sonos app or Amazon music

I am so frustrated and have started carrying around my Bluetooth speaker now. How can it be possible that the Sonos app keeps stopping saying something about Spotify starting in another room. It is just me…. And my Amazon Music app always just stops randomly. I am fed up and hope someone can help.

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3 years ago
Multiculti
MulticultiAvid Contributor I
posted in Speakers
Lost BBC on Sonos after upgrading to TuneIn Premium. Rescue?

(8/1/23) So I took an offer -for Sonos subscribers- for a 3 month trial of TuneIn Premium. Just by going to services and adding the new Sonos API for TuneIn. There are currently two Tunein API’s I am obviously referring to the one titled “Tunein (New)”.One thing I like about the new Tune API for Sonos is the log in access that has all my favorites (and family favorites) by folder -yes we do listen to a lot of international and niche radio, alt, indie, etc.The bad part (and pain point) as I let Tunein know via Twitter (or X) DM, is that none of the BBC radio stations were working on their Sonos API, including my daily favorite BBC6 “6 Music”. When I was re-adding my Sonos favorites through the Tunein (New) API I made the (so regretful) error of removing BBC6 (the one with the old Tunein API) and guess what? BBC 6 now does not work on old or new Tunein APIs! ...only via airplay (or chromecast) which to me defeats the point, deplete’s phone battery and add little steps plus possible inter

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Corry P
1 year ago
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Matthew RosamondContributor I
asked in Speakers
Missing products - System Issue

Hi,I am new to this community, so am hoping for some advise as I am defining increasing frustrated. I’ll try and summarise the situation the best I can but will advise on my setup first;I have just moved home and the setup of my new network isn’t working. Not all my products appear on my network at one time. I have a mesh network, never had problems before, only difference is I have changed ISP from Sky to BT.When I open the app to try and control the the speakers the speaker isn’t there and then I try the standard on and off trick etc etc. I have the following products;ArcPlay OneX2 Ones Play three Please help I’m becoming very frustrated as it’s currently not working like it used to?ThanksMatt 

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3 years ago
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SCoveContributor I
posted in Speakers
Sonos One SL and One play, but Sonos Move and Move 2 have stopped.

Strange situation (case *******). I have a Sonos One, a One SL, a Move and a Move 2. All worked fine for the past several months. The other day, only the One was playing music. The other speakers are showing up in the system with a strong WIFI signal, and they show that they are playing (on the app the little volume bars bounce with the music), but no sound. I can pause the music from any of the speakers, so I don’t see a connection issue but this just happened out of the blue - no network changes or updates. I went through all the standard reboots (router, etc) and then did a factory reset on each speaker multiple times. At one point the Move 2 miraculously started playing, but once I paused the music there was nothing more from it. I spent hours working on this, and it’s killing me that I have a few thousand dollars of speakers that don’t work. I had over an hour of tech support with Sonos, but no success. I eventually had to drop the call to do actual work. Anyone else had this situ

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Stanley_4
11 months ago
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bikeguy67Contributor I
asked in Speakers
Sonos In Ceiling Speaker Advantages w/ Google Home

Hi I’m looking into speakers for my kitchen reno.At first I had thought I needed the sonos speakers to control it with google home.  However it sounds like all i need to do is set the sonos amp to be the default speaker for google home.  This means I could use whatever speakers i want tied to the sonos amp.  Are there any other advantages to using 8” sonos in ceiling speakers i’m missing?  the alternative pair i was looking at was the 8” KEF CI200s.

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3 months ago
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SonosintrainingContributor II
posted in Speakers
Line in sporadic audio issues

I have read a few of the questions similar to my issue and tried a number of the recommended fixes, yet I cannot resolve my intermittent audio issues related exclusively to my “Line In” configuration, could use some brain muscle…  I have 10 devices linked to my Sonos system along with multiple audio sources from which to hear the sweet sounds of Sonos in pretty much every room of my home.  However, no matter where I access my “Line-In” source, I cannot solve this intermittent sound hiccup, going silent from a millisecond to a few seconds at most.  Guaranteed to happen on any average 3.5 minute song as an example, and would expect 3-4, maybe more of these quick but painful black outs in this example, but nothing consistent to be clear.  Here is the configuration for this source…  I create hiking/travel trail review videos as a hobby and spend probably too much time on my PC (Windows 10 OS).  I wanted a better audio sound than my PC speakers so I physically installed my Play 3 in the sam

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Airgetlam
3 years ago
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KlaskiContributor I
asked in Speakers
Inaudible ambient / background sounds - Sonos Move

Hi, I've got my Sonos Move for about a month, quite happy overall, but there are some features I don't understand, and maybe my system is faulty, but the speakers does not capture certain sounds at all, which means that I'm only listening to 3/4 of the total instrumentation. For example, I was listening to the song "FEEL." by Kendrick Llamar. In the intro there are some heavy bass drum kicks and some warped vocals, however the ambient guitar chords in the background is barely captured at all, which ruins the atmosphere of the song for me. My Phone speakers does this better. I have no idea how to bring forward that sound, and it appears in other songs as well, and I'm guessing it's with similar sounds scapes, where the bass and rythm section is overpowering the more subtle ambient background stuff. I've played around with the already limited EQ system, but I've got to compromise on other sounds, which creates other issues.. Would appreciate any tips! 

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Corry P
2 years ago
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McShaneyTrending Lyricist I
posted in Speakers
Update play 3

I can't be the only one that thinks the Play 3 needs updating,it's clearly the best of all the Sonos lineup,The most versatile and best sounding without losing an arm or leg.. C'mon Sonos give us an Updated version.!!

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3 years ago
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Ongle NLContributor I
posted in Speakers
a hack to stream from Spotify without Sonos app

Three weeks ago I purchased SYMFONISK (Ikea)  speaker. Installed Sonos app, could connect also my Spotify account. As many know, the Sonis app is now dead/not showing any content - incl no Spotify. when I start Spotify on my iPhone, it does not “see” SYMFONISK anymore. However - when I play music on Spotify, switch of from iPhone (black screen), and then get my iPhone, I can see on the welcome screen Spotify still playing.I I then click on the “speaker icon” (red arrow points to it). This opens the following screen which allows me to select my SYMFONISK in my living room (now known as Unnamed Room). I can now stream music 😊   

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1 month ago
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bluesmanAvid Contributor I
asked in Speakers
Sonos Era

We have a pair of sonos speakers in the lounge paired in stereo, One & One SL, voice controlled by an Amazon Echo Dot, did try with the built in mic on the Sonos One but it didnt work that well, works great with the Echo Dot. I have just looked at buying another pair the same to use in another room and was dissapointed to see Sonos no longer sell them, i have looked everywere for some but just cant fine any for sale. There are a lot on Ebay but i am reluctant to buy from Ebay, past issues with purchases. The Era seems my only option, they are a bit pricey though, can they be paired in stereo, i see they have a in line connection, could i connect a compact disc player to them and play music in Stereo, i have a LOT of cds and being able to play them again on a decent speaker would be a bonus. i keep looking on Sonos Refurbished just in case they put any One’s or SL’s for sale. Any help or advise appreciated    

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Airgetlam
6 months ago
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Shimmer BFFAvid Contributor I
asked in Speakers
Move Questions

When the Move is operating on wifi my understanding is that you have control of treble and bass via the S2 app equalizer and the app shows the Moves battery status. My question is how do you control bass and treble and monitor battery life when operating on Bluetooth? Also, does anyone have any idea of the replacement battery price?

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buzz
3 years ago
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Heine0102Contributor I
posted in Speakers
Up-to-date "Sonos Speakers: Product Comparison Chart"?

Anyone have a up-to-date Sonos Speakers: Product Comparison Chart? 

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melvimbe
2 years ago
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OneandOnlyAvid Contributor I
asked in Speakers
BEAM GEN 1 AND SPOTIFY SUDDENLY AT ODDS

Yesterday my Beam stopped properly responding to Spotify requests whether they were Alexa-voice requests or directly through the Spotify app.   It starts to play after a LONG while then stops.   The starts again.   Very odd.   Nothing has changed.  Not having this issue with my other Sonos One

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1 year ago
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scribeparker88Contributor I
posted in Speakers
Sonos One SL

Can I link an odd number of SL’s together? How many can I link together? Also if I have three rooms, can I send different music to each room from one device or do I need three devices to do that?

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Airgetlam
3 years ago
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