General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,035 Topics
  • 6,604 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1035 Topics

Stanley_4
Stanley_4Lead Maestro
asked in General feedback and conversation

Sonos Staff: Is this a legitimate Sonos site?

Looks iffy to me but seems to have Sonos copyrighted artwork: https://www.sonos-connect.com/some-incredible-tips-to-use-your-sonos-speakers-more-efficiently/

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Keith N
4 years ago
Keith N
Keith NSonos Staff
posted in General feedback and conversation

Missing Replies!

Hi everyone! Just wanted to share an interesting case and takeaway from the recent community changes. Yesterday, one of our technicians was working with a user who was unable to see the replies on the community from their mobile phone. Other devices would display the replies with no problem. On mobile, they were able to access any topic and see the number of replies, however after the original post, all that would show is the footer of the site. The user submitted screen shots and the technician [b]was also able to reproduce the problem.[/b] This is when the technician called me over to have a closer look. I wasn't able to reproduce the same behavior on my mobile device, which gave us the idea of there being a problem with the browser or cached data from the previous community layout. We cleared cache and browser data and in the process, we also discovered a pop-up/content blocker (1Blocker) which also seemed to have an effect on the layout of the community. After re

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MikeV
4 years ago
buzz
buzz
posted in General feedback and conversation

Community May 13 update

I like the not so white background. I wish that the site made better use of screen real estate on my 4K monitor.

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Stuart_W
4 years ago
M
mwisemanEnthusiast II
posted in General feedback and conversation

Insided Interface

What happened to the Insided interface? There are parts that now seem to be using 200pt type.

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Airgetlam
4 years ago
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dinky_dooContributor II
posted in General feedback and conversation

"An error occurred while adding tracks to the queue (1002)"

Hello. I've been using Sonos to to play Apple Music playlists well above 500 songs for several weeks now and just this afternoon got this dreaded message with no ability to listen. I see this has been discussed quite a bit but each thread has been closed and I'm unsure if there's a fix. If it's a known issue I'd certainly hope there is a fix. Can someone please advise? Thanks kindly.

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A
4 years ago
C
colin.campbellContributor I
posted in General feedback and conversation

Waste of money

About to eBay my £400 Sonos Beam. Audio synch is a joke having to reset it every program. Sonos support are useless. Given up.

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buzz
5 years ago
K
kip9Contributor I
posted in General feedback and conversation

Sonos app resizes itself instead of remembering my settings

Every time I launch Sonos on Windows 10 with an ultrawide monitor, it defaults to a massive size taking up 85% of the screen. I resize it to a much more reasonable size taking up about 15% of the screen, but next time it opens, it defaults back to the massive size. Previous versions remembered the size I set. This should too. This is very frustrating.

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B
5 years ago
G
growing wearier by the dayContributor I
posted in General feedback and conversation

iPhone - library playback issues. Send a message to Patrick Spence, CEO and President of Sonos

[b]iPhone - library playback issues. Send a message to Patrick Spence, CEO and President of Sonos[/b] follow this link to connect directly with someone who might be able to help with this issue. https://www.sonos.com/en-au/contact/contact-options%23 Good luck.

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chicks
5 years ago
M
MoniqueKContributor I
asked in General feedback and conversation

Can't connect to Sonos since updating to MacOS Mojave 10.14.4

Can anyone offer suggestions to restore Sonos speaker connectivity with MacOS? I have been unable to use Sonos since updating to Mojave 10.14.4

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Airgetlam
5 years ago
controlav
controlavMaestro
asked in General feedback and conversation

Spam, still? Wake up in the Boston Sonos office

It is 6am PST which means it is 9am Monday on the East Coast. Are there no forum Admins awake over in the Boston Sonos office yet? The spam content this weekend is continuing this morning, with apparently zero effort from the admins to delete it, and block it in the future.

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passopp
5 years ago
M
MooreContributor I
posted in General feedback and conversation

Feature Request: More Spotify Integration

Enhance Spotify integration by including Spotify's 'Made for' playlists - Daily Mixes, Discover Weekly, Release Radar etc. #featurerequest

4
spydrwebb
5 years ago
W
WineryGuyContributor I
asked in General feedback and conversation

Connectamp auto switching between music and TV

Have a TV in the kitchen with ceiling mounted speakers in breakfast booth across the the room. Would like to replace a cheap amp driving those speakers with an unused Connectamp. Simple installation but would like that unit to be part of a group playing music throughout the building when TV is off and auto switch to TV when it is on and vice versa. Expecting casual users, occasional users, or my wife to use a sonos controller to make those changes will never happen!!

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U
5 years ago
H
HayleyvDContributor I
asked in General feedback and conversation

Utilizing ARC with Bell Fibe Receiver and Beam

Hello! I am the proud new owner of a Beam and Sub. I’m having trouble though hooking up my Beam to utilize HDMI-ARC on my TV (and the extra features) I have a: 1. TV with ARC, 2. Beam and 3. Bell Fibe receiver If I run HDMI from Beam to ARC on TV how would I hook up my Bell Fibe receiver? Seems like it’s a toss up between reduced picture quality or sound. Does anyone have an idea I’m missing? My current hookup is: Beam into optical on TV while Bell Fibe receiver is connected to HDMI-ARC on TV. On a side note, to control volume using Bell Fibe remote with Beam is brutal! Literally have to tap many times or hold button down or a solid 5-10 seconds. I’ve tried reprogramming but it does not improve. Thanks

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Airgetlam
5 years ago
R
ronaldngContributor I
posted in General feedback and conversation

Downgraded Customer Service?

I am a Sonos user for a few years, even it is not officially launched in Hong Kong at that moment, I bought my first SONOS from Amazon US. In the past, the support service was quite good, I can get a response within 1-2 working days and they are really helpful and my problem can be fixed within a short time. However, in a recent support case, I doubt that is the support service "exists" anymore. === In early March, Sonos announced that they support KKBox music service (a very large music service in Southeast Asia) but the support is still in beta. As a KKBox user for a few years, I added KKBox in Sonos but all my saved playlists were inaccessible in SONOS App but I can access all songs from KKBox Library, only I cannot find my own playlist. So I post my problem in the community, but no feedback from neither Sonos nor other users was received. So I decided to post my problem to Sonos support (Date: 8 Mar 2017) (In case staff from Sonos saw this post, the ref no of my case is 170

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W
5 years ago
doltz_86
doltz_86Contributor I
posted in General feedback and conversation

Renaming ISSUE

Is anyone else having an issue with renaming speakers after setting a name. I currently have a speaker in my bathroom which I have named it that but now have moved it to my ensuite as it gets more use in there. So I have renamed it from bathroom to ensuite but a couple of days later it reverts back to bathroom. I have changed it multiple times and for some reason it keeps reverting back!

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doltz_86
5 years ago
K
Kat LomasContributor III
asked in General feedback and conversation

Repeating tracks

My playlists usually run to 100+ tracks. I have them in a random order. I'd like to ask why does the Sonos system repeat the same track three or four times even though the track is only added once? This happens even when the shuffle feature is used.

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ratty
5 years ago
S
sigdugTrending Lyricist I
posted in General feedback and conversation

So fed up with this company!

questions to their customer service is always answered with some crappy standard email. Forcing updates on absolutely everything constantly. Why? I want to use an old Mac to serve as the music library, impossible to use as it’s can’t run the sonos desktop version 10.0. I don’t understand why no one is reacting to this. I have 9 rooms in my house, so I can’t say I don’t like the simplification and their product. I just wish there was another composting product out there...

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J
5 years ago
P
PaddyC90Contributor I
posted in General feedback and conversation

Mini SUB for around £400

I recently bought a Beam for my living room and a pair of ONES for my kitchen. I’d love to add a bit of bass to both setups but the current SUB at £699 seems both expensive and excessive for both applications. A ‘Mini SUB’ priced at around £399 would be perfect for me. I feel like the current offering has the size and power to be paired with something like the Playbar or a pair of Play:3 speakers. The Beam or a pair of ONES just doesn’t have the power to keep up with the current SUB so I can’t bring myself to buy one because I feel like it is too big and too much money for what’s my needs are. I can’t be the only one in this position. Please make me a little SUB. Thanks. PS: If the Play:5 has Alexa integration then I’d have bought that for my kitchen.

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N
5 years ago
T
The grey manContributor I
posted in General feedback and conversation

Use amp for Dolby atmos

I’m just wondering if it would be possible with future software updates to use a Sonos amp to get a full Sonos Dolby atmos setup? It seems that you can already use the amp in a 5.1 setup to provide the rear speakers (using 3rd party in ceiling speakers) so why not use it to provide Dolby atmos to the in ceiling speakers (either 2 or 4) instead with a pair of play:1’s providing the rear channels. Apparently atmos can only be passed over hdmi and not optical but now that the beam connects to the tv with hdmi through the arc port doesn’t this make this idea more feasible.? im sure Sonos could produce a Dolby atmos specific in ceiling speaker so that the speakers audio qualities were known so that true play tuning could be used. The ideal setup would be beam (or updated playbar with hdmi/arc), sub, 2x play:1 as rear channels, and amp which would be a wired to the in ceiling speakers and configured to provide the the “atmos” in ceiling speakers and grouped with the rest of system.

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T
5 years ago
E
ericeContributor I
posted in General feedback and conversation

Songs cut off

Been reading about others frustrations with songs cutting off before end. Happening with iPhone close to Sonos and strong Internet. Was chatting with friends the other night and some similar experiences. Wanting to take this back amd get an old fashioned CD player?

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C
5 years ago
H
Hornet305Collaborator I
posted in General feedback and conversation

Spaming Private Message

To whom do you report spammers using Private Messages? Specifically "LauraRalph" who uses and email address of sergeantlaurarealph7@gmail.com? Google that address and there's lots of people reporting that across multiple websites (Norton Community, WebRoot,..).

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Ryan S
5 years ago
D
deezzTrending Lyricist I
asked in General feedback and conversation

How to delete account?

Hi, I stopped using Sonos players some time ago and I do not intend to participate in this forum any longer. How to remove my account from your servers? I can’t find the option. Maybe I’m not looking in the right place. Thanks

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Ryan S
5 years ago
K
koneillContributor I
asked in General feedback and conversation

Sonos purchase in the US - to use abroad?

Has anyone taken a Sonos from the US to Japan? Does a US model work in Japan?

1
Airgetlam
5 years ago
M
miked13Collaborator I
asked in General feedback and conversation

Sonos Community doesn’t stay logged in

The Sonos Community does not remember my username and password for very long. When I go to access it the next day I am signed out and have to login again. I wish that it would remember my credentials (despite me checking Remember Me). Is this an issue for anyone else? I experience it on Safari (Apple iOS 12.1) on both iPhone and iPad and also on the latest version of Google Chrome on macOS Mojave.

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Stanley_4
5 years ago
J
Just_WestyTrending Lyricist I
posted in General feedback and conversation

Beam and Sub combo .... wow.

I bought a Beam a few weeks back to go with my new OLED and thought it wasn't quite punchy enough so I added the Sonos Sub to the mix and Trueplayed it yesterday. The result is excellent and am extremely happy with the products. I now get the product and what it is and isn't and why it's configured the way it is. The system is deceptively loud when cranked a bit and does exactly what it's supposed to do perfectly. Streaming music is a new concept to me .... im an old guy:cool: .... but now have my pc library linked to Sonos and about 20 tunein stations Fav. Wife is getting in on the act and setting up her stuff as well and i've been ripping my CD collection so we can turf our stereo and go 100% Sonos. Have over 200 vinyl albums we havn't played in 12 years and might use em as wallpaper actually. I can see a few Sonos Ones in our future and will recommend them to anyone. Thanks Sonos

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N
5 years ago
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