Please go back to the last app, the update sucks SO bad!



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I fell in love with the Sonos product about five years ago when I purchased my first Play 5. Everything worked great. Now they put out this new app update that has destroyed everything great about Sonos! The glitches in the app do not allow me to play different audios to different speakers. In addition, It takes multiple attempts to change what I am playing to the speaker before it actually works. I am extremely frustrated with the lack of testing by Sonos before releasing this app update. I want the old app back!!!
Userlevel 7
Badge +22
Thanks but the issues were his network it wasnt the app doesn’t even belong in this discussion. He went back to Bose what does he care what I say.
Userlevel 6
Badge +1
Thanks but the issues were his network it wasnt the app doesn’t even belong in this discussion.

While resetting the network tends to resolve most of these issues. I personally never encountered a need to unplug my speakers prior to 8.x. And it looks like there are quite some others in the same situation.

Is it the bombardement of updates that's the issue, the likely hood of having multiple versions of the apps and firmware on your network, or a change to how sonos networking works (e.g to support Alexa)?

Regardless of what's causing it, it's not 'just the network' if updates keep triggering this issue.
Userlevel 7
Badge +22
It is updates and Associated Reboots that both cause and bring to light network issues. True of every single network device. My iPhone firmware updates seem to always cause network issues. Fact of life Sonos can not change. Actually I haven’t had have any issues with Sonos since giving each unit fixed ip addresses several years ago.

There are many here waiting patiently for next Sonos update so I don’t wan Sonos to stop doing updates because of possible network issues I may have to easily resolve.

And I need to unsubscribe from this thread now so I don’t keep getting messages to respond to - and let the throwing stones be among yourselves.
Userlevel 7
Badge +20
Agree! I want the old app. This is pure trash!!!

So when you switch zones, the queue remains??? WTF? I use the living room zone with songs in the queue, move to the bedroom, pull up that zone and it's the same queue as living room? Why doesn't it show what was last played in the bedroom like before???

Stupid! Really stupid!


You’re using the quick grouping function on the Now Playing screen, instead of selecting the room you want using the Rooms tab. It’s very easy once you figure it out.
There's literally no single Sonos user that I know who does not hate the new UI; Any official response from Sonos yet?
Userlevel 7
Badge +20
You’re using the quick grouping function on the Now Playing screen, instead of selecting the room you want using the Rooms tab. It’s very easy once you figure it out.

Even without all the confusion and frustration around the topic,reducing quick selection and grouping to quick grouping was a bad idea. Selection is now everything but quick and easy, without there being a benefit.

And the same goes for most other changes with the new design. They have obvious disadvantages while the benefits are missing in action.


One benefit: searching, browsing and My Sonos are now separated, so they can be done in parallel without mutual interference. I use this all the time now, switching between them as required.

Sonos needs to make the bottom tab bar permanently available, better differentiate the quick grouping control, and make some of the screen layouts more compact. That’s it.

Honestly, though, I don’t expect anyone on this thread to appreciate me pointing out the benefits. Minds are already made up.
Userlevel 2
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The room selection is just not working. When changing room it is not possible to deselect the old room before selecting the new. You first have to select the new+old and save. Then deselect the old and save. Are they complete morons at Sonos? Agreed- the new app is not a step forward. I use two android-based devices as my primary controllers (a Galaxy S7 and a Fire HD8) and cannot get the room selection to work properly or consistently: you can select the room you want and then hit done and it doesn't switch. Try again and again and again and maybe it will finally work. One of the most basic functions of the system- selecting a room to control- is suddenly wonky when previously it was rock-solid. Disappointed to say the least.
Userlevel 7
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Once again, people are mistaking the Quick Grouping (the red room name at the bottom of the Now playing screen) function with Room Selection (which is accomplished by choosing 'Rooms" from the tab bar and double tapping on the room you wish to select).

Note that single tap is enough to select the room (on iOS anyway). Double tap takes you directly to the Now Playing screen for the room.
Once again, people are mistaking the Quick Grouping (the red room name at the bottom of the Now playing screen) function with Room Selection (which is accomplished by choosing 'Rooms" from the tab bar and double tapping on the room you wish to select).

Note that single tap is enough to select the room (on iOS anyway). Double tap takes you directly to the Now Playing screen for the room.


I know. Just trying to get them to a familiar screen as fast as possible. 😉
Userlevel 2
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Once again, people are mistaking the Quick Grouping (the red room name at the bottom of the Now playing screen) function with Room Selection (which is accomplished by choosing 'Rooms" from the tab bar and double tapping on the room you wish to select).jgatie- is your reply in response to mine? If so, I can assure you that I am using the Rooms button on the tab bar.
Userlevel 6
Badge +6
Having spent many thousands of pounds pounds on Sonos kit to see the software get worse over time, a part of me does weep for what has been lost. You trot out the same phrases over and over. First world luxury music system —- so what?? Are you now casting judgement on my moral values? I’ll ask you again Jgatie, do you claim to know my opinions better than I do? Are are my opinions less valid because they don’t align with yours ?

Andrew
jgatie- is your reply in response to mine? If so, I can assure you that I am using the Rooms button on the tab bar.

You can't be. You stated "you can select the room you want and then hit done and it doesn't switch". There is no "Done" to hit when switching rooms via the Rooms tab. Tap the Rooms tab, tap the room you wish to select once and the room name changes at the bottom of the screen. Double tap the room and the room extends to full screen. The only "Done" to tap is in the grouping screen, so you are either doing the Quick Grouping by tapping the red room name at the bottom of the Now Playing screen, or you are tapping 'Group" on the Rooms screen instead of just tapping the room. Either way, that is grouping, not room selection.
Userlevel 6
Badge +7
I weep for many of you on this forum. You guys take things way too seriously. ???
Lol. No judgement andrew, just making an observance. If you notice, I was not the one casting aspersions on others for their flowery rhetoric, you were. I simply brought those statements to light in contrast to your recent post.

Nice deflection, though.
Userlevel 2
Badge +1
jgatie- is your reply in response to mine? If so, I can assure you that I am using the Rooms button on the tab bar.

You can't be. You stated "you can select the room you want and then hit done and it doesn't switch". There is no "Done" to hit when switching rooms via the Rooms tab. Tap the Rooms tab, tap the room you wish to select once and the room name changes at the bottom of the screen. Double tap the room and the room extends to full screen. The only "Done" to tap is in the grouping screen, so you are either doing the Quick Grouping by tapping the red room name at the bottom of the Now Playing screen, or you are hitting 'Group" on the Rooms screen. Either way, that is grouping, not room selection.
Then I am in error. I am at the office and can't check for sure, but can I keep complaining anyway? 🙂
Userlevel 2
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[quote=doctorhifi][quote=jgatie]jgatie- is your reply in response to mine? If so, I can assure you that I am using the Rooms button on the tab bar.

You can't be. You stated "you can select the room you want and then hit done and it doesn't switch". There is no "Done" to hit when switching rooms via the Rooms tab. Tap the Rooms tab, tap the room you wish to select once and the room name changes at the bottom of the screen. Double tap the room and the room extends to full screen. The only "Done" to tap is in the grouping screen, so you are either doing the Quick Grouping by tapping the red room name at the bottom of the Now Playing screen, or you are hitting 'Group" on the Rooms screen. Either way, that is grouping, not room selection.

You are right. I was pressing the red room name at the bottom of the Now Playing screen, which is the intuitive thing to do unless you know better.
You previously stated:
Once again, people are mistaking the Quick Grouping (the red room name at the bottom of the Now playing screen) function with Room Selection (which is accomplished by choosing 'Rooms" from the tab bar and double tapping on the room you wish to select).

In fact, the description from the Sonos webpage seems to add to the confusion on this matter because from the photo above the description it is clear that it is showing what you refer to as Quick Grouping but seems to imply that this is the place to go to change rooms. When you call it Easy room control, it is ambiguous at best. they should have called it Easy room grouping control if that is what they were talking about.

Easy room control

Find, select and change what’s playing everywhere, all from one place. On the Now Playing screen we’ve added a Room Selection drawer. Simply tap the room name on the drawer to quickly move or change the music.
https://www.sonos.com/en-us/controller-app
I agree. The naming is misleading. Probably some marketing hack changed it. 😉
Care for me to link to my first posts on 8.0 and the reactions I got from others, including you? Physician, heal thyself.

And the vast majority of my posts are helping people. You would see that if you ever ventured out of these complaint threads.
Where are the Thumbs up and down. I have stations that play songs I get tired of, or don't like or are inappropriate. I know I can hit the next song button, but the system did a great job of managing this for me . Now with version 8.2 that is gone. This is a very BAD UPDATE. PLEASE REVERT.
Userlevel 1
Like many posts ive read through, i created an account just for this. Been a very happy customer for 4 years, added speakers every year, pitched it to friends and family, largely based on ease of use and UI. Im comment #94 to this thread so not sure if any of this complaining/feedback actually works but very disappointed (understatement) in the new app obviously. Anyone know if enough complaints actually makes a difference? Id like to think they value long term customer feedback, but maybe not...
Switching rooms is now a complete mess. Please rid the company of the UI engineers and managers who thought this was a good idea and give us back a functional UI.
Switching rooms is now a complete mess. .
Swipe down the Now Playing screen. Tap the Rooms button. Double tap the room you want to control.
You are now back on the Now Playing screen with control of your chosen room.
I would not personally describe that as a complete mess, but you are entitled to your opinion.
Oh Logan. What are we going to do with you?
Userlevel 2
Can a new app be made available that brings back the intuitive functionality? This one is so difficult to navigate. This is bad for business I would assume. Has Sonos made an official comment on this and their plan or not? I don’t want to have to jerry rig a solution back to older software. So what’s the plan?