New SONOS App - Feedback

Any way to roll back to previous app version for iPhone?

yes I downloaded the old version apk for android

I have spent two days trying to roll back to last working copy with no luck all down load sites give you new copy off the a;p.   Unless there’s a way I can’t fi

nd

On a positive note Spotify integration is much better so could just use Spotify within the app for everything possible and try to avoid the actual shit show of an app as much as you can. 
Luckily have retained S2 on a phone and iPad so they are staying for as long as possible! 

Adding to the community noise!

1. Favourites and other list cannot have customised order.  So my least favourite favourites appears first and I can’t change it 
2. I cannot add BBC Sounds shows or podcasts to favourites - only episodes.  And I don’t know where the Sonos radio access to the shows and podcasts has gone
3. It’s tricky to close the system screen on an iPad as swiping down brings up the iPad split screen menu. And it’s now more cumbersome to manage speaker groupings etc. 
4. There is a bug where the now playing at the bottom of the screen shows a radio programme from yesterday even though the current  programme is on air 
5. ipad app has flaky connection to a speaker - says there is an error - but iPhone app can connect. But volume control comes and goes. 
6. Music Library is a must to resolve asap.

This is definitely a retro step in performance, features, function and usability.  I don’t understand why it had to be released if features (music library  accessibilty) that are key to users have been removed and  will come back in future months.  This feels like the release is for the benefit  of Sonos not its users.  I read that a Sonos rep said it takes courage to change something like the core app - but perhaps it takes more courage to delay the release if it’s not right.   

Don’t understand how an app update - even a terrible one like this - has also broken existing services and favourites

After finding SmartThings triggered audio was broken and using the migrate-to-self trick to get access back to a Play:1 hardly any stations would actually work

Only some services like TuneIn seem to have been tested to any degree

Regional services (like GlobalPlayer or Absolute Radio) simply don't work and some like myTuner radio that still work if you have the old app but give an error when you access them as a favourite from the new app

Stations started via Alexa do seem to still work but SmartThings relies on favourites

What is going on? Clearly there is a shared issue regarding connecting to sonos post the app update. I can’t even send a diagnostics report, let alone manage my networks. I’ve rebooted everything, disconnected speakers, reset apps, etc and nothing is working. And the 60 mintue wait time for support isn’t helpful. Chat support didn’t provide any help.

I’d appreciate some sort of status update or fix from Sonos please.

I don’t care about new looks. I don’t care about missing features. I only care that none of the user ‘buttons’; play, stop, FF, work after Play is pushed once. Can’t even stop music without using physical buttons on speakers. 

Have deleted app and reinstalled multiple times, nothing! Have rebooted phone, nothing!

Absolutely ZERO customer service! Can’t “chat” with the Sonos idiot bot! Can’t call! No email!

Typical update from a bad company with bad products.

Will the old app surround feature have be in the newer version, I am not able to adjust my speaker distance

Just tried out the new app, and it feels like déjà vu from a few years back with the S2 release. As a beta tester then, I raised concerns that were ignored in the live release. Had to step away from testing - felt like my time was being wasted.

Sonos, great on hardware, but their software side needs serious attention. Despite feedback, they seem to brush it off with arrogance. It seems to be an enduring culture issue in their IT which hasn't changed in years. Will they ever learn? Unlikely.

I don’t like the new app!!  Every time I start playing anything it wants to automatically play in a location I don’t want it to play.  I have unselected it numerous times but it always comes back to that same place every time!

and it is one that I have never used.

how to fix this???

thanks

I uninstalled the old app from my tablet and resurrected the “gold” app. (Thanks for the people who gave the tips!). My first reaction when it started up “God, how dated it looks!”. I do think that the new app looks slicker. But, yes, it is missing too much. I was listening to a new album while reading the news paper from the tablet. When a new song started I switched to Sonos to get the title of that song. Every time, it was disconnected from the player and could not display what was playing - it took ten seconds or so, until it did. And constantly, the controller showed the wrong song, it was always behind. I should add that in this zone I have two Play 3 and a 1Gen Sub, a factor that may be aggravating. (I plan to replace the Play 3 with Era 300 later this year.)

I’m keeping the new app on the phone, where I don’t see to have this problem. And when I’m not in the sofa reading the news paper, I’m mainly at my computer. Where I have the Windows app.

Sonos is the worst speaker system I have ever owned!   I’ve invested thousands of dollars in their speakers, and have constant issues with them.  The speakers don’t connect, cut out, you have to reset, go from computer to phone it's a constant struggle to use them.  I would not recommend a single one of these speakers to anyone.  I highly encourage if you have the same issues to contact Better Business and Consumer Reports.   For the amount of money you pay, it is not a simple plug and play, the process to play anything is very cumbersome.  There are far superior products on the market, cheaper and easier to use.