Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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  • 25,574 Replies
Stanley_4
Stanley_4
solved this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4495 Topics

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GSinge65Contributor I
asked in Components and Architectural

Sonos Connect 1 replacement

I use Series 1 Sonos products in 4 rooms. I have a Sonos 3, I use a Sonos amp and i have two Sonos Connects interfacing with two separate amplifiers both with in built DAC’s . One of the Connect’s has stopped functioning and needs replaced. I currently use the optical connection in the Cyrus DAC 8 . My question is can I drop in the replacement Port product or will this require two different apps to work my system- one Series One and one Series 2? 

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G
4 months ago
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PolbiContributor I
asked in Components and Architectural

Connect:Amp

Buenas, tengo un sonos Connect:Amp y me gustaría saber si en la entrada de audio por cable puedo conectar un televisor o solo puedo conectar equipos de música. Lo he conectado alguna vez y si me funciona, pero me hace un rateo en los altavoces y no se si es un defecto del amplificador. El rateo solo ocurre cuando conecto la entrada de audio por cable. Cuando lo uso de manera inalámbrica me funciona perfectamente. Me podéis ayudar?? Gracias

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Ken_Griffiths
1 month ago
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Scorpio007Contributor I
asked in Components and Architectural

getting the error message when setting up Sonos Amp, we are unable to confirm PIN for your sonos amp

Setting up Sonos AmpTried both wireless and wiredEntered the 8 digit pin on back of Sonos AmpGetting error we are unable to confirm PIN for your sonos ampCannot move past this step, I have tried to reboot my router, phone,  Sonos Amp...

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S
2 days ago
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StefanFalkContributor I
asked in Components and Architectural

Port vs. S1

I got a Port to replace my ZP80 which was glitching its connection to my S1 system. I find difficulty installing the Port in this S1- system and wold appreciate some advice

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S
2 months ago
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CharlieATLAvid Contributor I
asked in Components and Architectural

Disconnect Sonos Bridge?

I have a hybrid S1 & S2 system along with the old Sonos Bridge.  Can I disconnect the bridge and operate all equipment?  1 new Sonos Amp 2 old Sonos Amps, one S1 and one S2 1 Sonos Play 5I access the system via my PC and iOS devices.  I have very good Internet speed, i.e. gigabit service, and fairly good WiFi, AT&T combination router & modem and 1 booster device.  I do have 52 things on my network, cameras, switches, thermostats and so on. Thanks.

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3 years ago
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PbrackContributor I
asked in Components and Architectural

Connect temporarily loses connection/sound whilst others in the group play fine

Hello everyone.I’ve had a Sonos set up for years now and this isn’t a new problem, but I’m only just getting round to asking for help.I have a Sonos Connect that is cabled into my router in my living room. All other devices are connected via wifi (Netgear Orbi w 2 satellites). The other devices in the set up are Connect:Amp, a Play:3 and 3x Play:1’s.The problem I have is that (pretty much every time) the Connect will temporarily lose connection or sounds for 10-20 seconds, whilst the other devices playing in the same group continue to play just fine. Some times it can drop out multiple times in a session. The Connect is the only device to have this problem though.Can anyone offer any help?Diagnostic report: 980666758 Many thanks,

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Xander P
3 years ago
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scottgilbert43Contributor I
posted in Components and Architectural

Help troubleshooting our system

I need help troubleshooting an annoying issue with our Sonos setup. We have 9 different Sonos units: 3 Ones, 1 One SL, 1 Five, 3 Playbars (one with a sub, one with two side speakers).It seems like every few months the system starts to bug out, music won't play on the speakers I try to play it on, for example, I'll select Dining Rooms 1, 2 and 3 to play music, the app will show music playing on all 3 but it'll only be playing on one or two of them. I'll start to get get error messages trying to play music from pandora "Not authorized to play pandora" despite it working every other time. Error messages from music off Napster. Sonos will start playing the song, then give me a "not authorized" message and skip to the next song, just to repeat each song it's skipped to.The only way to fix this is to go and unplug every Sonos unit, restart my internet, then go plug all the Sonos back in. This only solves the issue for a few months when all the above issues start up again and I have to reset

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J
3 years ago
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fleshyContributor I
posted in Components and Architectural

Playbar went pop

I was playing my playbar at full volume, heard a pop and no more playbar.Lights don’t come on when powered up...I think it died...now what?

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F
3 years ago
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DianedacContributor I
asked in Components and Architectural

Optican to optical HDMI connector

Can I hook up my playbase with an optical to hdmi arc?  So that my LG magic remote will control column 

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Airgetlam
3 years ago
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SandflyContributor I
asked in Components and Architectural

Playing records through port into arc

Hi team.  I have recently bought a port assuming I could connect my turntable to the line in and then have it wirelessly send audio to my arc/sub.I've got all devices connected to the app and playing a record currently but no audio coming out of arc and I can't seem to work out where to make this happen. Any ideas or do I need more equipment? 

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S
1 year ago
Lakes
LakesContributor I
asked in Components and Architectural

Audio coming out of the Connect has a time lag vis a vis other Sonos devices

Audio coming out of the Connect has half a second time lag vis a vis the other Sonos devices (Move, Beam and Playbar). Any comments or suggestions on what could be the problem or a way to deal with it are welcome. Cheers

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buzz
1 year ago
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CristobaldContributor I
posted in Components and Architectural

Line in sonos amp

On the sonos app, if I select Line in to play an LP on the Amp (as I usually do), nothing happens. The timer goes on forever. This happened all of a sudden ... any suggestions ?

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Corry P
3 years ago
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JnbiazattiContributor I
asked in Components and Architectural

Play 5 Gen 2

I have a play 5 that sometimes blink a white light once e them dies and sometimes don’t even shows any light when plugged in the power ( it was working fine before)

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Airgetlam
3 years ago
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albertacowboyAvid Contributor I
asked in Components and Architectural

Sonos Connect S1

I have an older Yamaha Audio Receiver and a couple of Boston Acoustic speakers I want to use for my office.Can I use an older S1 connect to plug into the receiver and run my music from Spotify. I am using S2 throughout the house to run all my other Sonos Gen 2 speakers. I would be listening to these 2 system separately. S1 for the home office and S2 for the house an outside.Long winded but will the S1 system work for the office setup?ThanksM

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Airgetlam
4 months ago
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AspicacciContributor I
asked in Components and Architectural

Phone library missing music

Hello to all, today phone music library is not completely found. It was before. Additionally  the  Artist index is not in alphabetical order.Any clue? Kind regards, Arnaldo 

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Xander P
3 years ago
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JackieZContributor I
asked in Components and Architectural

Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record

My brand new Sonos speaker not allowing me to watch live streamed video - causing the video stream to skip and repeat like a broken record. When I switched to my laptop’s internal speakers it resumed playing just fine.

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J
3 years ago
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Derek from AustraliaContributor I
asked in Components and Architectural

Compatibility

my current system has the 1st gen play fives and sound-bar which use the Sonos 1 app which i use for my music.I want to purchase the Beam and some Era 100s which use the Sonos 2 app. can i have both systems on the network or will there be compatibility issues?

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AjTrek1
6 months ago
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bhnoronhaContributor I
posted in Components and Architectural

Room not playing by itself

Hi, I have some Sonos Play:1. One in the kitchen and another (two in stereo mode) in the living room. When I play or pause in kitchen, the living room starts playing or pause too, but they aren’t grouped. In this case each room with its own music using Spotify.The opposite does not happen, the living room players do not interfere in kitchen player. It seems a bug. How can I fix this?

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buzz
2 years ago
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CFM1971Contributor I
asked in Components and Architectural

connectivity of other devices

Can I connect an external turntable to my Beam(Gen 2)?

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Ken_Griffiths
2 months ago
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JrezkallaContributor I
asked in Components and Architectural

Sonos.com System Page

I have two playbars (amongst other units) that both show up in Sonos app that work fine. However, when I log into my account on Sonos.com only one of them show up. All of my other equipment, Move, Roam, Amp x 2, Connect x 2, Sub, and Boost all show up. Anyone know why my 2nd Playbar doesn’t and how to get it to appear?

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Airgetlam
2 years ago
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SM-ONEContributor I
asked in Components and Architectural

Sonos will only work if Macbook and Sonos are on same Wi-Fi network

I have a Sonos one Gen 2. It is working fine as long as my Macbook and the Sonos are on the same Wifi network. As soon as I switch my Macbook to a different Wi-Fi network, The Sonos is not visible to the Mac. Is that a design limitation or is there a solution?

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Ken_Griffiths
2 years ago
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azegermanContributor I
posted in Components and Architectural

Airplay connection sometimes unavailable

Hi all,Hope to get some help with an issue we have been having for some time. We operate a yoga studio and have Sonos equipment throughout. Our teachers bring their own devices with their own music so we’re dealing with multiple makes/models and streaming services. Some staff use the Sonos Controller app, others do not.In one of our studios we have two Play:1 devices (wifi) and a Play:5 (gen 2) device (ethernet). Sometimes we are not able to connect to the speakers via Airplay on an Apple device. I get the “cannot connect” error. This seems to affect mostly the hard-wired Play:5. What I found is that if I can connect one of the speakers, usually one of the Play:1 models, then I can group the speakers via the controller app on my PC and the speakers will immediately work. It’s almost like the controller has a ‘lock’ on the speakers and is refusing the AirPlay connection, even when no music is playing and the previous user has left the building. So even though I have a work-around, I’d l

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Corry P
3 years ago
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ChrisB60Contributor I
asked in Components and Architectural

playbar issues

Hi my play bar has started “stuttering” at the start of a new track download.  It never used to do this and none if my other sonos products do it.  Any ideas ?

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Ken_Griffiths
3 years ago
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PanflanmanContributor II
posted in Components and Architectural

Changed broadband and Alexa has stopped actioning my commands

I changed broadband providers and since then whilst Alexa response and acknlowedges my request:Alexa, play songs by Prince Playing songs by prince on spotify… nothing happs. I can access the sonos app or spotify app and play songs / media on any of my many devices… but none can be operates via Alexa.I have removed Alexa from all devices - no joyRemoved all services from sonos - no joyDisabled all skills on alexa and re-enabled - no you I have a beam, several ones… none work

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P
3 years ago
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Obiwan65Contributor I
posted in Components and Architectural

Spotify radio does not play

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!

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Airgetlam
3 years ago
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