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Userlevel 7
+21
The diagnostic within 10 minutes and then directly (not here) contacting Sonos support (see the contact page for options) would be my suggestion.
Userlevel 7
+26
Internally, we called the setting to turn off the speaker touch controls "cat mode" because of the number of times a pet sitting on a warm player would trigger volume or playback changes.
Userlevel 7
+21
Maybe...
After nine years, my cat finally crawled into the back of the media rack (it has a locked front door) and was sleeping against the Sonos Connect units. Caught him today.
Hah! After a dozen or so random music starts in the past year I decide to google whats up. Had two tonight. Wondering if one of my friends that has been on my wifi controlling spotify was trolling me.
It is definitely CatMode(tm). He was licking the top of my Sonos One rears. Great thread thanks all!
It is definitely CatMode(tm). He was licking the top of my Sonos One rears. Great thread thanks all!
Userlevel 7
+26
Userlevel 7
+26
That's interesting. I haven't heard of that one before. There isn't a Bixby and Sonos integration, so it must be something with the phone hitting "Play" on Sonos when the routine ends. There isn't a direct playback from Deezer to Sonos using their app.
Userlevel 7
+26
diagnostic #: 1587053013
Looks like most of the recent playback commands your system has received are from a Spotify app, I can't say which one though. If you usually use Spotify direct control to play music on Sonos, you can disconnect a previously started session by using the Sonos app to play anything aside from Spotify on the players. This will prevent your phone from randomly starting something due to an errant button press, or maybe swapping to Bluetooth.
Diagnostic conf 718617016
Userlevel 7
+26
If Spotify keeps triggering playback from one of your devices that was connected, the best way to disconnect is to just play something else. All Sonos systems have Internet Radio on them, just play 2 seconds of any station. It'll disconnect the active Spotify Direct Control session, and you won't have to worry about someone else starting up a stream.
What is the source of the music it's playing? It could be someone who connected via Spotify at one point who is playing to your Sonos system. Or, it could be that someone set an alarm on your system, and it's going off.
Why don't you submit a system diagnostic within 10 minutes of having it happen, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Why don't you submit a system diagnostic within 10 minutes of having it happen, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
This has happened to us twice, just happened! I have submitted a diagnostic 1820645923 whats causing it?!
Hi, yeah it sucks. It happened to me again and this time I did a diagnos. The answer I got is that the sonos can only be controlled through the WIFI. So I changed password on the WIFI & router. BUT through Spotify you don’t have to be on the same WIFI. Therefor I can start a song at a friends house from my apartment... But the songs playing was not played by a friend of mine, there must be some kind of malware that does this (my own opinion). The solution was to log out of all devices through Sporifys website and then change password in Spotify. It hasn’t happened again since, hope it stays like that. Next time (IF) I’ll sell the speaker. Good luck!
Userlevel 7
+26
Hi spottihamdi, I'm seeing several play commands coming from a Spotify app. If you've had any friends connected to your system playing Spotify from their app, make sure you play from another service after they leave to disconnect them. This is a good thing to do even if it was just your phone to prevent any accidental plays. Also, it could be something pressing the play button, as I see a few triggers coming from there. If possible, can you send a diagnostic within a few minutes of this happening? That way we know which time stamp to look for.
Userlevel 7
+26
Caught red hand-pawed! Well if you find that you don't use the buttons on the units themselves, under Room Settings you can disable the buttons. Otherwise, you'll have to figure out some other way to prevent the cat from getting to them...
Userlevel 7
+26
The only playback command I see came around that time came from a Samsung S10 phone. Does that timeframe link with anyone leaving the house to go to work or school at that time? I've seen mobile devices that connect to Bluetooth in a car and immediately send a play command, which could trigger the Sonos app to tell the players to play, if it's still on WiFi.
That's a pretty good indicator that the buttons on the device you were running the Sonos App on are being pushed in some way. Either they're sticky, or hitting against something in your pocket, etc.
Userlevel 7
+26
Looks like the latest play command came in from a Logitech device, or a device with a Logitech wireless MAC address. I hope that helps! The IP address at the time was 192.168.1.134.
Same thing has happened to me twice today. No one else in my house. No one else who has ever used my Sonos network is playing anything. No alarms. Phone locked and not in my hands when it started. No cats or any other animal near any of my pieces. In my case, it’s Amazon. Didn’t think to look the issue up until quite awhile into the second play. Spooky.
The next time it happens,submit a system diagnostic within 10 minutes of experiencing it, and contact Sonos Support to discuss it. They'll be able to tell you what started the music, whether it was an alarm, a button press, a controller, or a Spotify person who has had access to your system in the past.
I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.
Userlevel 7
+21
Did Sonos ever fix the problem?
No problem with Sonos has ever been identified for this symptom, they have all been external factors, both hardware (cats, CR200s) and software (Spotify app, automation code).
Cheers Stuart
Okay so, this morning Sonos was not "running" on my S10. At 8:23am, again the Sonos turned on. 555753932.
Interestingly, although I didn't have the app open, the "always on" screen on the S10 did show track information on what was playing on the Sonos - maybe that has something to do with it?.
Aha. I just found it! I have a bixby routine that runs from 4:50am to 8:22am each morning (doing various things including playing music via headphones on deezer). Looks like the turning "off" of that may trigger sonos - somehow. But the timing 8:22 to 8:23 seems too precise.
Any hints on how to de-trigger the sonos auto-start? As a start I have tried turning off the deezer music.
Userlevel 7
+21
A small charge of C4 and a sensitive trigger should break the cat of that bad habit at the cost of only a few speakers.
Or... Wipe the Cheetos off your fingers before adjusting the Sonos!
Or... Wipe the Cheetos off your fingers before adjusting the Sonos!
diagnostic #: 1587053013
Diagnostic conf 718617016
If Spotify keeps triggering playback from one of your devices that was connected, the best way to disconnect is to just play something else. All Sonos systems have Internet Radio on them, just play 2 seconds of any station. It'll disconnect the active Spotify Direct Control session, and you won't have to worry about someone else starting up a stream.
I’ve had this problem for YEARS. After I listen to spotify i close the spotify app (on laptop or phone) and turn on the TV for a few seconds ,which breaks the spell. (I’ve used the Radio trick successfully, too! 👍🏻)
Same here using Tunin on Sonos. Spontaneous random starts.. Very annoying
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