Hello !
same thing happened, very spooky indeed around 3AM.
I sent a report at 8, number is 552167230.
Can someone help me out where it can came from ?
kind of spooky...
Hi i am experience a similar problem a few days ago i did a couple of diagnostics 323560555 was one of them while the system was playing. it looks like it was playing sonos radio on my patio speakers
i have case # ********, however i am trying to get some feedback on which device started the music playing
Paul
Moderator edit: removed case number
+23
So it’s interesting that this topic has been going on for 5+ years and there still is not a “fix” for it. I see that most everyone talks about Spotify being the problem. (We don’t have Spotify) Ours comes on randomly at different times of day/night. One morning there was a very nice, mostly Christian, radio station playing that I really liked so I let it continue playing wishing I knew where it was coming from so I could play it again sometime. Anyway, ours mostly plays TV when it comes on randomly. I will check our TV stations to see if I can find the movie or show it is playing but nothing matches it. I tried calling support within 10 minutes as people mentioned that but the support office listed “is currently closed” and doesn’t open for another 20 minutes. The numbers people place on here must be for another country (I live in the US) as there are not enough numbers for me to dial. Anyone else have TV come on? Have you found a solution other than Spotify? We don’t have alarms set on Sonos. Thanks in advance for anyone who can help!
As has been said, right after it happens use the App to generate a diagnostic code. This will capture the data that Support can use to determine the cause. No need to call them right after it happens, but it is important to gather the diagnostic promptly.
Yours does sound like a TV-induced problem to me (eg the TV wakes up to check for a firmware update) but Sonos can tell if it is trigggered by auto-play from the diags.
So it’s interesting that this topic has been going on for 5+ years and there still is not a “fix” for it. I see that most everyone talks about Spotify being the problem. (We don’t have Spotify) Ours comes on randomly at different times of day/night. One morning there was a very nice, mostly Christian, radio station playing that I really liked so I let it continue playing wishing I knew where it was coming from so I could play it again sometime. Anyway, ours mostly plays TV when it comes on randomly. I will check our TV stations to see if I can find the movie or show it is playing but nothing matches it. I tried calling support within 10 minutes as people mentioned that but the support office listed “is currently closed” and doesn’t open for another 20 minutes. The numbers people place on here must be for another country (I live in the US) as there are not enough numbers for me to dial. Anyone else have TV come on? Have you found a solution other than Spotify? We don’t have alarms set on Sonos. Thanks in advance for anyone who can help!
+17
No idea what’s going on, you say, but still you are pointing to a massive bug or security loophole you ware the only one to notice?
Of course something could be wrong with your Ray, but you could at least give Sonos a chance to take a look at it……
Just fitted a Ray. Within 8 hours it had played random music and radio at full volume 3 times, once at midnight. Not using Spotify, only Apple Music. Secure WiFi connection and no issues on any of the other 4 Sonos speakers in the house (2-4 years old).
No idea what’s going on. Sent diagnostics but Sonos said any result would only be useful if submitted while the event is taking place. I can only think this is a massive bug in any new software in newer models/releases, or a massive security loophole. Product will be going back as unusable after 36 hours of random full-volume music.
Unfortunately, the majority of the ‘Sonos experts’ on this community board are not Sonos employees, and don’t have access to those diagnostics. If you’d prefer not to wait for the very few forum moderators to have the time to look at them, you may want to call Sonos Support directly to discuss it.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.
Hi All
This has started happening on our system recently.
What seems to happen is the most recent play (Spotify or Sonos Radio) on the system that was last paused, is unpaused (plays to the same room as last selection) for no apparent reason. It has been happening for a few months. Twice in last 24 hours.
Diagnostics sent 1318611997 and 920897766.
can Sonos experts please review diagnostics and advise where this is from
Looking at previous recommended solutions and clearing out previous connections to our Sonos system. It seems unreasonable to have to do after someone visited and connected to the system. However Can you also help with process to remove connections please.
thank you in advance.
This happened to me too. Played a radio channel I never listened to.
Can you see what triggered the music to start playing?
Thanks,
Diagnositcs:
1096914100
273764795
+17
Well, the only other possibility that I can think of off hand is if someone has at some point connected their Spotify account to your Sonos speakers, and then failed to remove the connection. The next time they tried to play on their phone, it would start up on your system, unless you cleared it out, I think.
See this post from four years ago. If nobody else has access to your wifi, it must have been your trying to start Spotify while being out.
I'm at step 1 with this. Left the house and came home to music playing. All devices with Sonos app said nothing playing. There were no ads. This is the strange thing: it was like a Playlist of my favorite stuff. Some popular stuff, but som relatively obscure. How does this happen?
That is just awesome! I’d never given any thought to a frog being a potential reason….
This is not in response to any specific post, just a heads up on what I just found at my friend’s house with this experience..
The solution in this case was to move the frogs, then disable the touch controls (via the Sonos App) in case they come back...
Most likely some one who had access to your system using Spotify Connect, and has subsequently left your home. Spotify Connect doesn’t continue to check that it is still on your LAN, so you should always ‘break connection’ of any Spotify Connect device with your Sonos speakers by playing any other stream for a moment. That is enough to beak anyone else’s Spotify Connect session, which they would not be able to set back up until they are on your Wi-Fi again.
Hi I have just had my Sonos Ones called Bedroom2 start playing Spotify radio randomly, this has occurred a few times now so have submitted a diagnostic report #81774142. Hopefully this will show the rogue device that is starting the music.
Thanks in advance!
Likely a Spotify connect session, then. Perhaps “butt dialed” without actual intent.
I've had this on my Move (S1).
A random song from Spotify set ours off while everyone was in bed asleep (11.55pm iirc).
Song and Band I'd never heard of before which is even stranger!.
No one has linked to our Spotify apart from my wife and children.
No one else has our WiFi credentials.
Looked at Sonos App and it said "Launched From Spotify" or similar.
- Wife is on the phone all day and office is near the sonos system where it can pick up on her voice.
- The music that played came from “Amazon Music” per the sonos app. We have our sonos system integrated with Amazon music
Now to figure out what the wake word is as I do not recall setting one up.
The wake word for Sonos Voice Control (SVC) is “Hey Sonos”.
- Wife is on the phone all day and office is near the sonos system where it can pick up on her voice.
- The music that played came from “Amazon Music” per the sonos app. We have our sonos system integrated with Amazon music
Now to figure out what the wake word is as I do not recall setting one up.
+18
Hi
Sorry to hear of your loss.
The event you refer to was triggered by Sonos Voice Control - I assume due to a false detection of the wake word and command. As SVC will typically just make a noise when it’s following your command, rather than responding with speech, this will not have been obvious at the time.
Yes, although there’s been, I think, a handful or less of alarms from things like Homekit or other similar apps. Not many, I’ll grant you, but a few.
+23
Isn’t the answer always Spotify? I look forward to the pro analysis of the log.
What streaming service was the song on? It could make a difference. And it might not need to be installed on your phone, either.
In general, the moderators here will be slower in looking at your diagnostic, rather than contacting Sonos Customer Support directly. They’ve got their hands full in moderating this forum, and aren’t always able to jump on diagnostics.
We lost our son (who just turned 7 the month before) in September 2021 to cancer. The song that automatically played was as song that would come on the radio while driving our son to his treatment appointments. I realize they two aren’t connected, however this event still triggered an emotional response from us.
Diagnostic code is 497511320 and captured <10 minutes of it happening. Wife and I were both working from home and not interacting with the sound system in any way that it could have been triggered.
- No pets that would be able to trigger the system
- Sonos app is only installed on my phone where I have no other streaming services installed
- Opened app to find that a song was playing titled “Thank God” by Kane Brown and Katelyn Brown
- We have a WebOS 2.2 LG TV but that hasn’t been on since the day before. Connected via HDMI arc to the speaker
I am just looking for some response to the diagnostic
- I have a rack server with a bunch of IOT devices in a home lab set-ups and a plethora of other IOT devices, from Alexas, to doorbell cameras etc on the same network as the sonos beam system. Potential theory that a broadcast request was sent to this device somehow...
- By providing me with a calling payload ip source, url or any other relevant information I can further diagnose this and figure out where the request to play the song came from
Thank you
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