This is not in response to any specific post, just a heads up on what I just found at my friend’s house with this experience..

The solution in this case was to move the frogs, then disable the touch controls (via the Sonos App) in case they come back...
Internally, we called the setting to turn off the speaker touch controls "cat mode" because of the number of times a pet sitting on a warm player would trigger volume or playback changes.
After nine years, my cat finally crawled into the back of the media rack (it has a locked front door) and was sleeping against the Sonos Connect units. Caught him today.
It is definitely CatMode(tm). He was licking the top of my Sonos One rears. Great thread thanks all!
Hi
I’ve tested this on my own system and I have been able to replicate this behaviour - just to confirm, does this only occur if when the Beam is grouped, it is acting as the group coordinator? i.e. the Beam is the first room listed in the group?
It looks like when the Beam leaves the group, the stream is passed on to the next player and the stream gets unpaused - in any case I’ll pass this on to the tech leads to see if this is something they are aware of :)
Edit - I have just heard back from the tech leads and we are aware of this issue - we’re currently working with Spotify to get it fixed, however I don’t have an ETA that I can share right now]
Hi
Sorry to hear of your loss.
The event you refer to was triggered by Sonos Voice Control - I assume due to a false detection of the wake word and command. As SVC will typically just make a noise when it’s following your command, rather than responding with speech, this will not have been obvious at the time.
That is just awesome! I’d never given any thought to a frog being a potential reason….
Well, the only other possibility that I can think of off hand is if someone has at some point connected their Spotify account to your Sonos speakers, and then failed to remove the connection. The next time they tried to play on their phone, it would start up on your system, unless you cleared it out, I think.
See this post from four years ago. If nobody else has access to your wifi, it must have been your trying to start Spotify while being out.
So it’s interesting that this topic has been going on for 5+ years and there still is not a “fix” for it. I see that most everyone talks about Spotify being the problem. (We don’t have Spotify) Ours comes on randomly at different times of day/night. One morning there was a very nice, mostly Christian, radio station playing that I really liked so I let it continue playing wishing I knew where it was coming from so I could play it again sometime. Anyway, ours mostly plays TV when it comes on randomly. I will check our TV stations to see if I can find the movie or show it is playing but nothing matches it. I tried calling support within 10 minutes as people mentioned that but the support office listed “is currently closed” and doesn’t open for another 20 minutes. The numbers people place on here must be for another country (I live in the US) as there are not enough numbers for me to dial. Anyone else have TV come on? Have you found a solution other than Spotify? We don’t have alarms set on Sonos. Thanks in advance for anyone who can help!
As has been said, right after it happens use the App to generate a diagnostic code. This will capture the data that Support can use to determine the cause. No need to call them right after it happens, but it is important to gather the diagnostic promptly.
Yours does sound like a TV-induced problem to me (eg the TV wakes up to check for a firmware update) but Sonos can tell if it is trigggered by auto-play from the diags.
Why don't you submit a system diagnostic within 10 minutes of having it happen, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
And we have never intentionally used Sonos alarms for anything. Ever.
Any other ideas at this late date?
diagnostic #: 1587053013
Looks like most of the recent playback commands your system has received are from a Spotify app, I can't say which one though. If you usually use Spotify direct control to play music on Sonos, you can disconnect a previously started session by using the Sonos app to play anything aside from Spotify on the players. This will prevent your phone from randomly starting something due to an errant button press, or maybe swapping to Bluetooth.
Diagnostic conf 718617016
Looks like the latest play command came in from a Logitech device, or a device with a Logitech wireless MAC address. I hope that helps! The IP address at the time was 192.168.1.134.
Any idea what might be causing it?
Spotify Connect is the usual cause.
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