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kind of spooky...

This is not in response to any specific post, just a heads up on what I just found at my friend’s house with this experience..


The solution in this case was to move the frogs, then disable the touch controls (via the Sonos App) in case they come back...

Maybe...



The diagnostic within 10 minutes and then directly (not here) contacting Sonos support (see the contact page for options) would be my suggestion.



@Double-U-Dee, on both of those diagnostics the player was sent a play command from the IP address of a Synology device on your network to load and play a song. It's most likely you have an app installed on that device (likely a NAS drive) which triggered the playback to start. From the command that's trying to load a song I'd start with looking at /../webman/3rdparty/AudioStation/webUI/
Called it. Just sayin'.

Internally, we called the setting to turn off the speaker touch controls "cat mode" because of the number of times a pet sitting on a warm player would trigger volume or playback changes.
@Ryan S



After nine years, my cat finally crawled into the back of the media rack (it has a locked front door) and was sleeping against the Sonos Connect units. Caught him today.
Hah! After a dozen or so random music starts in the past year I decide to google whats up. Had two tonight. Wondering if one of my friends that has been on my wifi controlling spotify was trolling me.



It is definitely CatMode(tm). He was licking the top of my Sonos One rears. Great thread thanks all!

 Hi @ashleywntr, thanks for providing those diagnostics.

I’ve tested this on my own system and I have been able to replicate this behaviour - just to confirm, does this only occur if when the Beam is grouped, it is acting as the group coordinator? i.e. the Beam is the first room listed in the group?

It looks like when the Beam leaves the group, the stream is passed on to the next player and the stream gets unpaused - in any case I’ll pass this on to the tech leads to see if this is something they are aware of :)

 

Edit - I have just heard back from the tech leads and we are aware of this issue - we’re currently working with Spotify to get it fixed, however I don’t have an ETA that I can share right now]

Hi @lost2021 

Sorry to hear of your loss.

The event you refer to was triggered by Sonos Voice Control - I assume due to a false detection of the wake word and command. As SVC will typically just make a noise when it’s following your command, rather than responding with speech, this will not have been obvious at the time.

That is just awesome! I’d never given any thought to a frog being a potential reason….

Well, the only other possibility that I can think of off hand is if someone has at some point connected their Spotify account to your Sonos speakers, and then failed to remove the connection. The next time they tried to play on their phone, it would start up on your system, unless you cleared it out, I think.

See this post from four years ago. If nobody else has access to your wifi, it must have been your trying to start Spotify while being out.

So it’s interesting that this topic has been going on for 5+ years and there still is not a “fix” for it. I see that most everyone talks about Spotify being the problem. (We don’t have Spotify) Ours comes on randomly at different times of day/night. One morning there was a very nice, mostly Christian, radio station playing that I really liked so I let it continue playing wishing I knew where it was coming from so I could play it again sometime. Anyway, ours mostly plays TV when it comes on randomly. I will check our TV stations to see if I can find the movie or show it is playing but nothing matches it. I tried calling support within 10 minutes as people mentioned that but the support office listed “is currently closed” and doesn’t open for another 20 minutes. The numbers people place on here must be for another country (I live in the US) as there are not enough numbers for me to dial. Anyone else have TV come on? Have you found a solution other than Spotify? We don’t have alarms set on Sonos. Thanks in advance for anyone who can help!

As has been said, right after it happens use the App to generate a diagnostic code. This will capture the data that Support can use to determine the cause. No need to call them right after it happens, but it is important to gather the diagnostic promptly.

Yours does sound like a TV-induced problem to me (eg the TV wakes up to check for a firmware update) but Sonos can tell if it is trigggered by auto-play from the diags.

What is the source of the music it's playing? It could be someone who connected via Spotify at one point who is playing to your Sonos system. Or, it could be that someone set an alarm on your system, and it's going off.



Why don't you submit a system diagnostic within 10 minutes of having it happen, and contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
Sorry. No coherent thought when getting awakened in the middle of the night. No Diagnostics were acquired.



And we have never intentionally used Sonos alarms for anything. Ever.



Any other ideas at this late date?
This has happened to us twice, just happened! I have submitted a diagnostic 1820645923 whats causing it?!
Hi, yeah it sucks. It happened to me again and this time I did a diagnos. The answer I got is that the sonos can only be controlled through the WIFI. So I changed password on the WIFI & router. BUT through Spotify you don’t have to be on the same WIFI. Therefor I can start a song at a friends house from my apartment... But the songs playing was not played by a friend of mine, there must be some kind of malware that does this (my own opinion). The solution was to log out of all devices through Sporifys website and then change password in Spotify. It hasn’t happened again since, hope it stays like that. Next time (IF) I’ll sell the speaker. Good luck!
Hi spottihamdi, I'm seeing several play commands coming from a Spotify app. If you've had any friends connected to your system playing Spotify from their app, make sure you play from another service after they leave to disconnect them. This is a good thing to do even if it was just your phone to prevent any accidental plays. Also, it could be something pressing the play button, as I see a few triggers coming from there. If possible, can you send a diagnostic within a few minutes of this happening? That way we know which time stamp to look for.
Same problem. More info please.



diagnostic #: 1587053013

Looks like most of the recent playback commands your system has received are from a Spotify app, I can't say which one though. If you usually use Spotify direct control to play music on Sonos, you can disconnect a previously started session by using the Sonos app to play anything aside from Spotify on the players. This will prevent your phone from randomly starting something due to an errant button press, or maybe swapping to Bluetooth.



I would also love to know what started my Sonos which happened this morning sometime close to 6:10 AM ET.



Diagnostic conf 718617016

@Tmarin, from what I can see on the diagnostic, it looks like someone (or something) pressed the play/pause button on the Master Bedroom device, starting the playback of what was last played. If it wasn't a person, there could have been something pressed against the front of the player, touching the button, or perhaps a pet swatted the front...
Caught red hand-pawed! Well if you find that you don't use the buttons on the units themselves, under Room Settings you can disable the buttons. Otherwise, you'll have to figure out some other way to prevent the cat from getting to them...
If Spotify keeps triggering playback from one of your devices that was connected, the best way to disconnect is to just play something else. All Sonos systems have Internet Radio on them, just play 2 seconds of any station. It'll disconnect the active Spotify Direct Control session, and you won't have to worry about someone else starting up a stream.
The only playback command I see came around that time came from a Samsung S10 phone. Does that timeframe link with anyone leaving the house to go to work or school at that time? I've seen mobile devices that connect to Bluetooth in a car and immediately send a play command, which could trigger the Sonos app to tell the players to play, if it's still on WiFi.
That's interesting. I haven't heard of that one before. There isn't a Bixby and Sonos integration, so it must be something with the phone hitting "Play" on Sonos when the routine ends. There isn't a direct playback from Deezer to Sonos using their app.
That's a pretty good indicator that the buttons on the device you were running the Sonos App on are being pushed in some way. Either they're sticky, or hitting against something in your pocket, etc.

Looks like the latest play command came in from a Logitech device, or a device with a Logitech wireless MAC address. I hope that helps! The IP address at the time was 192.168.1.134.

Any idea what might be causing it?

Spotify Connect is the usual cause.

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