Why does my sonos system turn itself on, playing a random song!?



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Hey Ryan,

Only my Spotify account is connected to my system so if this was from Spotify it should be coming from my account.

I don't have any pets or anything so it's less likely that the play button on the speaker was pressed unless if a fly can do it.

The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.
One of my Sonos Play 1 plays at random times night and day by its self. Same song from same Spotify playlist

Diagnostic number is 1439363373

been going on now daily for over 3 weeks.

Thanks

This happened to me last night for the 2nd or third time. My wife and I were both asleep and no one else was on the WiFi (confirmed via my eero router app). No timers were set. One of three speakers randomly turned on and was playing a random song from Spotify that I haven’t listened to in ~5 years.

 

I submitted diagnostics this morning: 1215834492

 

Any suggestions?


Only my Spotify account is connected to my system .
This is in fact irrelevant. If anyone in your household has allowed anyone else to connect to your wifi and play from their Spotify app using Spotify Connect, then what Ryan describes is possible. It does not involve your Spotify account at all. I have no way of knowing if that has actually happened, obviously
I am quite certain that noone else in my wifi has ever used this speaker. I wonder if you can point me to log files. I might make sense out of different play triggers and timestamps.
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The diagnostic above was a few minutes after the incident and I was sleeping during that time. So any play action you may have seen in the last one hour period is suspicious. I have manually paused it from my phone when I woke up so that last action is to be expected.
Off of that diagnostic, 20 minutes prior to the diagnostic submission timestamp, a Spotify app told the player to start playing music through Spotify Connect. I can't tell you which account or device sent it, but someone who was on or had been on your wifi used their Spotify app to start playing. Anyone else have the wireless credentials or have been over recently?
One of my Sonos Play 1 plays at random times night and day by its self. Same song from same Spotify playlist

Diagnostic number is 1439363373

been going on now daily for over 3 weeks.

Thanks


Has an outside person used their Spotify app to play to your system recently? If so, they are still connected and can be triggering the mystery track. To disconnect them, clear the playlist from the queue.
I was sleeping during that time..... .I have been known to press all sorts of buttons while dozing off.....
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My money is on Spotify Direct, CR200 or cats.

Same issue for me. Super loud music at 2am. I told Alexa to turn it off, which worked for a second then it came back on.

Diagnostic 119473295
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Hi there, smun. Thanks for sharing your diagnostic report. It seems this diagnostic report came back incomplete. This usually points to network problems, but before we jump to any conclusions lets see if we can try one more time to catch a full diagnostic report.

Next time this happens, submit another diagnostic report and reply with your new report number. I'll be happy to have another closer look. Thanks!
My sonos system (playbase and two play:1) just started playing on its own. A song I know and play somewhat routinely through Apple Music. But my phone was laying 30 feet from me, charging , in Do Not Disturb mode.

Diagnostic number: 554270108.
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Hi, dr slaw. Thanks for the diagnostics. They showed heavy WiFi interference. This is often the cause of audio playback issues, though this would not account for unwanted playback. Much the opposite, usually it would disrupt playback that you do want. I think it might be best that you get in touch with our support team via telephone. They will be able to help you further. Many thanks, we look forward to hearing from you.

@controlav only ever connected my Spotify and both of us who use it were asleep; don’t have a CR200 or a cat...

Just experienced the Sonos playing on it own. 12:40am ? - indigo girl, closer to fine.

Woke me up. Any info in the data?

Thanks
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This has happened to mine twice overnight, please could someone check 1854147491
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@laurileincecini the most recent command on that diagnostic to play music came in around 13:46 UTC on the 7th. And that command came from your Android phone. Other than that, I don't see any other play commands in the log for the last day or so. If you can get a diagnostic right after it starts playing, that's best.

If you have something else in your Queue, does it still load and play that same Spotify playlist? If so, I wonder if this could be some smart home integration acting up. Do you happen to have IFTTT or something along that front connected with your system?

Also, as jgatie said, this could be Spotify direct control acting up, so I'd recommend playing a radio station and then stopping it before you wander off. That'll disconnect any Spotify direct control sessions.
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Well then Iwould recommend you unlink Spotify Connect, there is a security exploit apparently that uses it.See this thread: https://community.spotify.com/t5/Other-Partners-Web-Player-etc/Delete-or-quot-unlink-quot-devices-on-spotify-connect/m-p/1722285#M33126

Happened to me . My wife was screaming. Like horror music. Any answer sonos?
Since this has never been exposed as an actual Sonos software problem, but a variety of external inputs, from Spotify Connect (is that the name?), to TV's turning on for firmware updates, to alarms not cleared properly, it would be hard for Sonos to answer, without a diagnostic from your system. If they have that, they can see what prompted your Sonos to start playing.
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Also cats and small children have been identified as causes too, but its most commonly Spotify as Bruce says.
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There is something going on, that needs to be addressed by Sonos.  I suspect it is something to do with Wifi dropping and reconnecting (short drop) and for whatever reason it unpauses music, etc…  

None of these reports have ever been diagnosed as being a Sonos issue (and certainly not going to be related to connectivity), it is always some kind of external cause (Spotify app, CR200, cats, children, Harmony remote). If you provide a diagnostic ID right after it happens next time, the Sonos techs here can give you a pointer as to the culprit.

As I recall, there was once an IFTTT issue, and also Bluetooth receiver issue causing an auto play when the sending device got in range, kind of like when your car starts up, it auto plays your phone’s content. But as controlav says, to this point, it hasn’t been an issue in Sonos’ software. Always external. 

Same problem. More info please.

diagnostic #: 1587053013
HI, we have the same issue with our system. Seems to be routinely starting at same time most days 8:23 am.
2-3 users with Spotify linked accounts. No alarms are activated although ee have used them in the past.
Is it a Spotify alarm setting?
Aalthough when it is playing it shows Deezer logo above the track name. (We sometimes use Deezer within the Sonos app). Diagnostic 2111556366

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