System skips songs during playback

I have the same problem. When listening to a playlist several songs end prematurely and the next song in the list kicks in. Diagnostic 6467397
Thanks

HI pmus2016,

There's a bit of wireless interference showing up so it might help to change the wireless channel your system is using.

There are also some DNS lookup errors which can usually by fixed by rebooting your router and each Sonos unit as well.

I'm having the same problem, half the song will play every few songs then skips to the next song, here is my diagnostic confirmation number 6481073

Thank you!

Hi Trixtan,

There's quite a bit of wireless interference showing in your diagnostic report. Please try changing the wireless channel your Sonos system is using and see if that helps.

I'm getting so tired of sonos and this problem. The system is constantly skipping beats and stops playing Spotify songs all the time. Sometimes it just goes to total silence but it still seems to be playing the song. I have checked if there any interference on channel 11 using wifi analyzer on android and it is completely empty on that channel, so it can't be the cause of this. Sonos fix this, it's clearly a big problem and have been so for a very very long time now.

Hi Johnny, we hear you and would like to help. Can you send us a diagnostic of your system? Please reply with the confirmation number. This will allow us to have an idea of the local network health. Here's how: https://sonos.custhelp.com/app/answers/detail/a_id/142.

Any chance you could help me with the skipping problem?

Similar problem, got the system about 2 weeks ago. Work amazingly for a week and now it's skipping songs, ending the playlist early, or saying it has a problem connecting with Spotify, Diagnositc number 6509014
Can you please try changing your router's channel to 1 and seeing if this fixes the issue? You are consistently losing connection with Spotify.

Hi, my reference number is 6517333, please help. Thank you.
For you, I think we need to remove your router's wireless credentials from SONOS. See Step 4 in this article.

Hi, my reference number is 6517333, please help. Thank you.
For you, I think we need to remove your router's wireless credentials from SONOS. See Step 4 in this article. [/quote]

followed instructions and reseted wireless connection and it still skips song, just submitted a new diagnostic no. 6529933

Still having a problem with skipping after switching to Channel 1. New dx-6540513

Still having a problem with skipping after switching to Channel 1. New dx-6540513
You are still losing connection, I am afraid. You may wish to try toggling between different channels, or perhaps using a WiFi scanner to discern which channel may best suit you.

@Edward R I don't have a Sonos Boost, what do you mean? Why do I need to remove my wireless credentials? Is it possible to run my Sonos of a wired cable instead_ I have tried to connect a ethernet cable directly to my Sonos Amp, but that doesn't work.
Johnny, you have a wired component ("TV-rum"). This makes Sonos self-sufficient. In saying that, the devices communicate amongst each other and not back to the main router. It is therefore unnecessary to have your wireless credentials present on the players, keeping them there can cause interruptions. Please follow the instructions as given.

[quote=Edward R]Still having a problem with skipping after switching to Channel 1. New dx-6540513
You are still losing connection, I am afraid. You may wish to try toggling between different channels, or perhaps using a WiFi scanner to discern which channel may best suit you.

Thank you! Channel 11 works like a charm. I can really enjoy the system now

Hello

We've been having similar problems at our restaurant to the point that we stopped using Sonos over the last few weeks.

Anytime we are streaming music off Sonos the song stops halfway, or skips songs completely.

We've done the following
- Submitted multiple diagnostic reports (no response)
- Unplugged replugged in the sonos (helped for about a day)
- Readded Spotify (same day we replugged in the sonos, so helped for about a day)
- Changed the channel (now instead of skipping at the beginning of the song, skips at the end of the song)

Here is our latest diagnostics number done today if we can get some help

Thanks

6596042

MCMaxx,

While you're waiting for a Sonos Rep to respond, I've got a quick question.

At the time when you unplugged and then replugged in the speakers, did you also reboot your router? If you spend much time perusing these boards, you'll frequently see suggestions that have to do with resetting the connections from the speakers to the router. Songs cutting out or skipping is a frequent symptom of duplicate IP addresses in your network, and is frequently caused by replacing a router (at least it has in my experience!) In order to force all devices to get new IP addresses, you need to shut down everything in your environment that connects to your wireless system. Cash registers, speakers, laptops, anything and everything that connects. Then reboot the router. Once it comes up, start plugging back in all the devices that would connect to it, giving each a minute or two to make the full connection to the router, before moving on to the next device. This forces each device to grab a new IP address from the router, and since everything is shut down all at the same time, nothing is "stored" in memory to be conflicting the next time.

The other option, which I'm in the process of doing myself, is assigning unique IP addresses to each speaker in your router's table. But that may be more effort than you're willing to go through.

I hope this helps. I've often thought that a Sonos system would have been ideal for the many various restaurants that I've managed, 'lo these many years ago. I can still remember one restaurant where we had an 8-track of Billy Joel's The Stranger, which played about 5 or 6 times a night. I can still identify where the track clicks were.

Yep at the bottom of all my posts I had a diagnostics number.

I reset everything but I was able to call tech support today and they gave a list of steps, including checking for packet loss and testing the speeds.

I'm always super reluctant to reset anything as it may conflict with our POS system but I will resort to it when I have time

For now they can just eat without music 😃