Skip to main content
Bill_53
Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    January 11, 2018
    Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

    First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

    Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

    Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    View in thread

    173 replies

    Show previous replies
    Remsey Cevat
    Trending Lyricist I
    June 13, 2015
    Today I performed a test. My music is always cut off when I use my playbar sonos app. It does not matter if its tune in radio or spotify. So I installed the tune in app instead of using it from the Sonos app. Tune in app supports chromecast so I played the music via chromecast to tv and from tv with optical cable to the playbar. Guess what?? It plays wonderful! No cuts at all! My Wifi is perfect and there is no interference at all. The problem is within the Sonos system. I am not happy with this!
    Stu Hosking
    Lyricist III
    June 13, 2015
    Of course if it goes via optical cable it is not wifi and won't have issue.
    My wifi was working fine too but the fact that the Sonia was NOT working fine was a symptom of the interference between the two.
    Submitted diagnostics and got the info on what to do , which for me was a simple channel change.
    2 seconds later. Fixed and no more issues.

    Sonos is an awesome product.
    Remsey Cevat
    Trending Lyricist I
    June 13, 2015
    Before commenting you should READ what I am posting. Optical cable is no Wifi even a child knows that! Have you got any clue what a chromecast device is? It works wireless on Wifi. It streams my music . If Sonos claims that my Wifi is the problem, they are wrong because then the chromecast would have given the same issues. Wifi is wifi. The test I performed is 100% scientific and the problem is within the Sonos software either the hardware. And I would love to say that I think Sonos is awesome. I didnt pay 650 euros for posting on this forum!
    Remsey Cevat
    Trending Lyricist I
    June 14, 2015
    Anyone with a range extender, make it set on b+g+n and not simply n. My sonos playbar skipped all the time. It was never really connected with my range extender because it simply couldnt. The range extender only accepted N devices thats why apple tv and chromecast worked fine. After changing my range extender to b+g+n it started accepting my Sonos device. Now it is working like a charm. Not many people know that range extenders are present in the house. They may be on the attic or in a cellar for instance. But they are very important for your sonos connection!!!!
    Mhogestyn
    Lyricist I
    August 18, 2015
    Same issue suddenly.
    Diagnostics nr: 4821389
    Max P
    Max P
    Sonos Employee
    August 27, 2015
    Same issue suddenly.
    Diagnostics nr: 4821389

    I have reviewed your diagnostic and see you have a lot of wifi interference with channel 6. Can you change your router's wifi channel to 1 and try again. Let us know how it goes. ( also once done send us over a new diagnostic )
    Help others find useful posts by clicking the like button and selecting the best answer to your question.
    lauda
    Lyricist I
    September 19, 2015
    Same issue has started on my system over the last couple of days.

    Diagnostic submitted:
    4915250
    dulyawat
    Contributor I
    September 28, 2015
    Same issue started a few days ago, pls help! System sends error message while playing tracks on Deezer and I couldn't find wireless channel on my app:D

    This issue makes my Sonos completely useless.

    Diagnostic submitted:
    4944248
    Chris
    Chris
    Lead Maestro
    September 28, 2015
    If you can't find wireless channel in your app then that means you are not running Sonosnet and are using your home wifi. Using your home wifi means Sonos is fighting with other network traffic and can very well lead to dropouts. I would recommending going with Sonosnet by plugging a single Sonos unit into your router. You will then be able to set the sonos wireless channel.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      maximlequeux
      Contributor I
      October 29, 2015
      I've been getting lots of drops for the last month or two... streaming from an Apple Time Capsule, but it's never had any problems before, changed the wireless channels a couple times, still getting the drops

      Sent System Diagnosis : # 5054140.
      Show more replies
      Terms & ConditionsAccessibility statement