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Contributor I
June 17, 2014
Answered

System skips songs during playback

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.
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Ryan S
Ryan SAnswer
Retired Sonos Staff
January 11, 2018
Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

173 replies

Lyricist I
March 14, 2015
I am having the same issue. Diagnostic 4424730 submitted
Lyricist I
March 18, 2015
Me too - diagnostic 4432101
Lyricist I
March 18, 2015
I seem to have had my issue resolved firstly by tech support finding my connect wasn't listening to the Bridge but to my internet wireless router and then by moving the bridge well away from that router so any interference was reduced
Lyricist I
March 19, 2015
Same issue started 2 days ago. Diag 4433901
Lyricist III
March 23, 2015
Me too. Diagnostics 4444297
Lyricist I
April 13, 2015
Same issue - diagnostic 4491414
Lyricist I
April 18, 2015
Hi Everyone,

Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic

@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?

@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

Let me know how it went.
Thanks,
Max.
 

My diagnostic number is 4501502. I've got exactly the same skipping issue, happens on most songs. I'm streaming from a NAS
Lyricist III
April 18, 2015
Changing wireless channel fixed this for me.
Lyricist I
May 3, 2015
Me too4533078
Lyricist I
May 9, 2015
Hi Everyone,

Most likely everyone's system is experiencing the same symptoms, but are not linked to the same cause.
To whom's system  is still misbehaving would you mind submitting a diagnostic and replying with the confirmation number.
Here is a FAQ showing you how to submit a system diagnostic

@Bill; In your case the cause of the issues seem to be wifi interference or low wireless connection with the iOS device(s).
As the system othen drops or skips audio when stream from them.
Would you mind to submit a diagnostic and also to stream music from a computer?

@Itsgibbo & Philip & User482341; Your system symptoms are very similar. Leads me to think the SonosNet (wireless system used for Sonos speaker to connect to each other) is having trouble to connect or share wirelessly. A Sonos diagnostic is a most before we can continue to troubleshoot.

Let me know how it went.
Thanks,
Max.
 

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