Contributor I

Answered

System skips songs during playback

173 replies
55563 views

My system keeps skipping to the next song before the end of the current song. It plays a song from a playlist or queue for about 30 seconds and then just skips. I have a Play 1 and Bridge. Please help. I cannot use these products right now.

Audio Interruptions

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ryan SAnswer

Retired Sonos Staff

Hi everyone, this thread isn't getting the attention we'd like to provide it, and it's so popular now that any one searching for audio cutting out is likely to find it.

First off, a few things to work with, if you're getting audio cutting out check out the guide here. This page has some really great steps and suggestions based on what you're seeing there.

Secondly, if that's not doing the trick for you, this sort of behavior is usually caused by something local to the setup you have, and we'd love to work with you to get it sorted out. I'd suggest that you give us a call on our support line and a technician can assist live.

Finally, I'm going to close down this thread, but if you are having trouble, please feel free to stick around and ask questions in other threads or make your own. There is a lot of great information on the community.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

C

Chris Guest

Lyricist I

I'm having the same issue, only bought the system a couple of weeks ago and its just skipping through songs intermittently... 3939505 - diagnostic number

J

James Flashcroft

Lyricist I

I'm having the same issue with my iPad (iPhone and nexus both work fine). Can I submit a diagnostic? The FAQ says only to submit when asked by customer support person.

I

Ian_44

Lyricist II

Me too .. my new iPhone 5s skips through songs intermittently. Just bought the Sonos today, so thinking of taking it straight back .. no use to me in its current state !

Chris

Lead Maestro

Playing from your phone or from a streaming service or library

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

T

Thom M

Lyricist I

New Sonos 1 user here. I'm having the same problem (with Spotify). Tracks just stop playing at some indeterminate point, and skip to the next in the list. It's infuriating, and sadly, makes the player useless for me 😞 Hope a fix appears soon.

C

Craig Gibson

Lyricist I

Hi Thom When the sonos skips a track go into the sonos app settings > advanced and then submit diagnostic. Then contact sonos and they should be able to pin point the problem from the submitted diagnostic. I had the same problem and it turned out to be that my speaker was too close to my wifi router. I hope this helps as I know how frustrating these things can be.

U

User83720

Lyricist I

I am having the same problem with music skipping song during playback.

Support Diagnostics Confirmation Number: 4332095

Thanks!
Rich

M

Murty

Contributor III

The same for me too. Multiple Sonos devices all worked from a NAS perfectly until 2 months ago resulting and every song skipping last week. I haven't even dared try it since.

Diagnostic confirmation number is 4341728

A

AlistairOwen

Lyricist I

I'm getting the same even when cabled from NAS to the Connect (with the Bridge that I normally use) but still through VM super hub Is this the common link?? Diagnostic sent 4351659

R

Richard Burton

Lyricist II

I have had the same problem and just submitted a diagnostic 4370418

Show more replies

Sign up

Login to the community