So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalHello. I have a Sonos Arc and Q90T. I had 65Q90T December-February. That broke so I got a 75Q90T today. (Loved the TV before it broke. Decided I was just unlucky).
Like others, the sound cuts out every now and then. For example, I just watched Infinity War and it cut out 3 times for about 2-3 seconds each. Not great when I’m trying to show off my new big fancy TV. The old 65Q90T had a similar sound problem but not at that frequency.
I have just updated my Samsung to 1497 (after watching Infinity War). Sonos is updated. I’m interested to see if this works. I will update if it cuts out again.
Sounds settings - e-arc set to auto and output=pass through. I use a Firestick to watch TV.
+1
just came here to say that after a week or two with the new firmware, I can finally say the problem has been fixed. i had to restart the sonos arc every time I turned on the tv to watch something because if I didn’t, the sound would stop and skip every 2 seconds or so. its all gone now!!! take care everyone in forum post, its been a long ride haha
It has not been fixed 100 % with eARC - but it is properly something Samsung need to rework in a later Firmware. But I will agree that new release is a gigantic step in the right direction and the sound skip every 2 seconds is gone. Almost a miracle 😊. But complete sound loss do happen with eARC on. An example: If you got HBO Nordic, try start Peppa Pig and let the show run for multiple episodes (each episode is 5-10 min) and it will cut the sound at some point. Not sure if is the sound format or what causes this, but since my daughter love this show it happens often here and had to turned eARC off due to that. So it is NOT 100 % fixed.
/Brian
just came here to say that after a week or two with the new firmware, I can finally say the problem has been fixed. i had to restart the sonos arc every time I turned on the tv to watch something because if I didn’t, the sound would stop and skip every 2 seconds or so. its all gone now!!! take care everyone in forum post, its been a long ride haha
+1
I am getting confused here. Has the problem been resolved with the latest firmware update?
I have a 75” The Frame 2020, and have ordered the Sonos Arc, and would really like to know if I can expect it to work correctly when I recieve it.
Hi Snygadk.
It has not be solved 100 % with eARC on (Auto). I still lose sound from time to time on some shows if several episodes is seen in a row with eARC enabled. When it happens, the only way ( I know of) to get eARC working again, is to power cycle the Tv - however turning off eARC in the sound option will also get the sound back.
I have turned off eARC on the Samsung Frame myself as a work around and still gets Dolby Atmos (compressed) on shows that supports it on The built-in apps on the Tizen platform - but if you use a external media streamer/box of some sort, TrueHD is not a option when eARC is off but I think you will be fine with other Dolby audio formats including Atmos metadata on DD+.
/Brian
I am getting confused here. Has the problem been resolved with the latest firmware update?
I have a 75” The Frame 2020, and have ordered the Sonos Arc, and would really like to know if I can expect it to work correctly when I recieve it.
Brian, I’ve got the exact same issue, and I’ve heard similar things from others :(
+1
It seems i was to Quick to say it worked after the Update the SW to 1497 on the Samsung frame. Got the no Sound issue again to day. Turned eARC off and the Sound came back. Turned on eARC again and had no Sound, not even on any TV channels (satellite TV) or other streaming services with eARC on (auto).
Did a Power cycling on the SONOS Arc and still no Sound. Did the Power cycling on the Samsung Frame and the Sound came back with eARC turned on. Replayed the same episodes on HBO Nordic and this time there was no Sound issue, so it seems not to have anything to do with specific episodes.
/Brian
+1
I noticed there still is some sound issue with the frame 2020 and soundbar combo when eARC turned on (Auto mode). For example, when my daughter watch Peppa Pig on HBO Nordic, the sound disappears after seeing some episodes in a row and on the start of a new one. When eARC is off there is no issues.
Samsung Frame running on SW 1460.9 and SONOS Arc on SW 13.0 build 62186220. HBO app is the built in Tizen smart platform.
Hi Brian,
can you and update The Frame to the latest 1497.0 firmware and test again with feedback? The firmware can be found on Samsung’s website and needs to be installed by putting it on a USB stick.
Hi hi-tone.
Updated to 1497.0 on the Samsung Frame and made some testing with multiple episodes in a row again and across seasons as well. No sound loss yet, so everything seems to be working perfectly 😊.
/Brian
Thanks James. I’ll give customer support a try first. Hoping its just me!
+17
Hi
From your explanation it doesn’t sound like you’re experiencing the same thing others have posted about in this thread. I’d encourage you to reach out to our customer care team who can help you in getting your Beam hooked up to your new TV 
Hi All - I purchased my first Sonos product - Beam - and attempted to connect it to my Samsung 50” Frame (2020) yesterday with no success. I found this thread today and spent enough time going through it to, I think, decipher that unless I want to spend time that I do not currently have devoted to the Samsung/Sonos apparent saga, I should just return the Sonos Beam to Costco while I still can.
Before I do, I was just hoping someone might read this post and confirm for me that the problem with my Sonos/Samsung still exists and its not my technological ineptitude :). Seems like they’re getting closer to patching/fixing the issue, but not there yet. Correct? THANK YOU for any response!
I noticed there still is some sound issue with the frame 2020 and soundbar combo when eARC turned on (Auto mode). For example, when my daughter watch Peppa Pig on HBO Nordic, the sound disappears after seeing some episodes in a row and on the start of a new one. When eARC is off there is no issues.
Samsung Frame running on SW 1460.9 and SONOS Arc on SW 13.0 build 62186220. HBO app is the built in Tizen smart platform.
Hi Brian,
can you and update The Frame to the latest 1497.0 firmware and test again with feedback? The firmware can be found on Samsung’s website and needs to be installed by putting it on a USB stick.
+1
I noticed there still is some sound issue with the frame 2020 and soundbar combo when eARC turned on (Auto mode). For example, when my daughter watch Peppa Pig on HBO Nordic, the sound disappears after seeing some episodes in a row and on the start of a new one. When eARC is off there is no issues.
Samsung Frame running on SW 1460.9 and SONOS Arc on SW 13.0 build 62186220. HBO app is the built in Tizen smart platform.
For what it’s worth, I’ve been running the new patch for ~ 5 days now, turned off the nightly power cycles for the Sonos and so far so good. Really hope that is the end of it!
I have the Q80T with Q800t bar , same eArc issues as you have with the Sonos ARC .
Samsung wanted to check the soundbar, so I returned it.
I would like to try a S. ARC on my TV, but I'm afraid it will be the same issues with that one.
I updated Samsung Frame Firmware last week to 1462.1 and it made problem worse.
Updated Sonos 13.0 when it came out 2 days ago and it’s all been working perfectly. Knock on wood.
I use Netflix, Prime and Disney+ built into the Frame and also an external Rogers Cable box.
I just upgraded from a Playbar on a Samsung Q80T. Never had any sound issues with that. Plug the Arc in, sound issues.
I was getting the sound cutting out very 10-15 minutes for a few second without my Arc connected. I think this is just a Samsung sound issue.
Updated Sonos app last night, same issue. Sound cuts out every 10-15 mins for a couple of seconds.
Current problem I am having, is that on Dolby Atmos, the sounds cut like once every 10 minutes for a few seconds. Seems like this still haven't been fully fixed yet.
Same issue. Updated Sonos app and TV last night. Watched Greenland, sound cuts out every 10-15 mins for a couple of seconds. Don’t think this was the fix we were all looking for.
Current problem I am having, is that on Dolby Atmos, the sounds cut like once every 10 minutes for a few seconds. Seems like this still haven't been fully fixed yet.
Sonos app version 13.0 downloaded yesterday.
Tv updated to 1497.0
No sound problems.
What I really like about the new app is that you can easily see the sound output of your system. Previously you could only see Dolby atmos.
(I know you could also see the same info in system/about my system, but it's much easier - "cleaner" now)
Alright so I've updated to the newest Sonos version (it now says Version 13.0 in the app under System → About my system). I’ve updated my “The Frame” Samsung TV to 1497.0 (in EMEA). I’ve done testing all evening. Turned off the TV several times now.
This version seems to be working WITHOUT any cutting sound now.
The only issue I have is that Netflix doesn't understand that I want use “Atmos” and not 5.1 watching it on my AppleTV4K. AppleTV+ works fine with Atmos, so it can output Atmos without any cutting sound.
Anyone else seeing this as well ? I wonder if this is part of some feedback compromise, Samsung and Sonos made in joint ?
My further testing was short :( As soon as I started the TV, the cutting sound was back :(
I guess the reason why it was fine before, was because I switched the cable back into the eARC channel. The similar way that some people had to restart the Sonos for it to work.
Hmmm that is not good! I just got this from Sonos support FWIW:
On the other hand, I am glad to tell you that tomorrow we'll launch a firmware update that will apply the patch to Samsung TVs, so please make sure to run the update tomorrow and let me know your experience.
I just got off the phone with support and we appeared to resolve the issue that might be helpful. When running the diagnosis there was a lot of wifi interference with my new Netgear Orbi router because the channel was set to “AUTO”. You need to log into your router and change the router channel to either 1,6 or 11. That appears to have solved it...for now.
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