So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
Best answer by Ditte
View originalMy further testing was short :( As soon as I started the TV, the cutting sound was back :(
I guess the reason why it was fine before, was because I switched the cable back into the eARC channel. The similar way that some people had to restart the Sonos for it to work.
Version 1497.0 is out now in EMEA. I’ll get it installed and will give feedback later on.
Anyone else tried this update ?
The critical question is if anyone with the patch tried the update. I have the patch, the Arc works like a charm...I’m not willing to update and risk losing the patch’s solution.
I don’t have the patch installed. I wanted to wait for the Samsung Fix and used the HDMI-to-Optical cable meanwhile. I always felt that the Sonos patch would be a compromise to some other things.
Just spoke to Sonos support
Confirmed known issue, said they worked with Samsung.
Sonos patch being rolled out tomorrow publicly.
Also said I should update my Samsung Firmware at the same time.
Will do that now, via USB (I'm in the UK) and then check for update on my Sonos tomorrow.
Fingers crossed!
EDIT: I tested the firmware for about 5 minutes and everything seemed fine, with eARC NOT cutting the sound. I will continue testing further tonight around 7pm CET.
Version 1497.0 is out now in EMEA. I’ll get it installed and will give feedback later on.
Anyone else tried this update ?
The critical question is if anyone with the patch tried the update. I have the patch, the Arc works like a charm...I’m not willing to update and risk losing the patch’s solution.
Version 1497.0 is out now in EMEA. I’ll get it installed and will give feedback later on.
Anyone else tried this update ?
Sonos needs to make this patch generally available.
I’ve recently returned a Samsung Q95T because of this exact issue. I loved the image but could literally not put up with having to restart one of the devices to get sound back every time I swapped a source or used an app.
I’m holding off for the 2021 models now and would like this in advance of getting one when they are out in fear of the same thing happening!
OK, can someone please give me some advice on how to actually get support to apply the patch?
This is what I did. I emailed ceo@sonos.com stating that I have the Sonos Arc and a 2020 Samsung Frame TV with the sound dropping every couple of seconds. I also stated that I know about a patch that solves the problem and included a link to this thread.
Couple of days later sonos support replied to my email. We exchanged 2-3 emails until they finally sent me the patch.
So far so good.
OK, can someone please give me some advice on how to actually get support to apply the patch?
I just went through the chat system since phone isn’t available on weekends, they got me to submit diagnostics, then started asking me about rebooting it, changing HDMI cables, updating the Samsung firmware (ALREADY DONE), “does it work now?” without changing anything… in the end my browser refreshed and the chat system didn’t pick up where it was, so I lost the chat window with no way back.
It’s astonishing how bad the Sonos support is (like the guy coming into this thread saying “who wants to try out this version?” then disappearing) for such an expensive product. This hasn’t worked for me since day 1. I know they’re blaming Samsung, but THEY HAVE A PATCH THAT FIXES IT. Why won’t they let us apply it?
So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.
In my case what it worked was following solution, as elsewhere mentioned: Use only one HDMI cable. My problem started when I connected another HDMI cable to the Oneconnect box (in my case for the Wii). But for me the issue is clear: Samsung must fix this problem with an update in order to be able to use more than one input.
Has anyone tried the new firmware update from Samsung that was released on Feb 24? The new firmware is 1462.1
I just noticed it in the Samsung website. I have the 2020 Frame 55 inch tv. I will also give it a try tonight.
This is only released in the US so far. Not in EMEA as far as I can see. So not sure if this has anything to do with “the update”.
I Live in Canada and applied the new update from Samsung via Usb then started watching Wandavision. Sound still cuts out. I have been trying to reach Sonos to get this new patch everyone has been talking about but I have not been able to reach them.
Same issue came back even after the Samsung firmware update. SMH
1462.1 is still only minor bug fixes as far as im aware. On a avs forum someone posted that he was in touch with a Samsung Engineer who said there is a bigger release in March which fixes most issues.
I will follow up once I get the patch from Sonos and will advise if I am getting atmos.
Has anyone tried the new firmware update from Samsung that was released on Feb 24? The new firmware is 1462.1
I just noticed it in the Samsung website. I have the 2020 Frame 55 inch tv. I will also give it a try tonight.
This is only released in the US so far. Not in EMEA as far as I can see. So not sure if this has anything to do with “the update”.
I Live in Canada and applied the new update from Samsung via Usb then started watching Wandavision. Sound still cuts out. I have been trying to reach Sonos to get this new patch everyone has been talking about but I have not been able to reach them.
Has anyone tried the new firmware update from Samsung that was released on Feb 24? The new firmware is 1462.1
I just noticed it in the Samsung website. I have the 2020 Frame 55 inch tv. I will also give it a try tonight.
This is only released in the US so far. Not in EMEA as far as I can see. So not sure if this has anything to do with “the update”.
Has anyone tried the new firmware update from Samsung that was released on Feb 24? The new firmware is 1462.1
I just noticed it in the Samsung website. I have the 2020 Frame 55 inch tv. I will also give it a try tonight.
FYI This is a USB only firmware update.
Has anyone tried the new firmware update from Samsung that was released on Feb 24? The new firmware is 1462.1
I just noticed it in the Samsung website. I have the 2020 Frame 55 inch tv. I will also give it a try tonight.
Common problems (sounds dropping every 2 seconds, or no sound at all in built in Netflix app) with Sonos Arc and pair of Sonos One SLs as surrounds and the Frame 55 2020…
I emailed Sonos’ CEO a week ago stating that I know about the patch discussed in this thread, Emily from Support replied to my email (she was absolutely helpful and understanding), we exchanged a couple of emails where she asked me to submit diagnostics etc. and finally she sent me the patch today.
So far so good! Fingers crossed the problem is solved.
I think you’ll be fine. Believe they’ve resolved the issue with this patch.
Common problems (sounds dropping every 2 seconds, or no sound at all in built in Netflix app) with Sonos Arc and pair of Sonos One SLs as surrounds and the Frame 55 2020…
I emailed Sonos’ CEO a week ago stating that I know about the patch discussed in this thread, Emily from Support replied to my email (she was absolutely helpful and understanding), we exchanged a couple of emails where she asked me to submit diagnostics etc. and finally she sent me the patch today.
So far so good! Fingers crossed the problem is solved.
Quick follow-up: it has been more than two weeks since the patch was installed by Sonos support. Zero problems since. Prior to the patch it was unwatchable unlistenable.
I wish Sonos would make the patch generally available.
Same here. No problems since the patch was deployed. I’m sure SONOS will make it available generally. They absolutely should.
Quick follow-up: it has been more than two weeks since the patch was installed by Sonos support. Zero problems since. Prior to the patch it was unwatchable unlistenable.
I wish Sonos would make the patch generally available.
Received the patch this morning. Very interesting technical issues being resolved with this patch but it does appear to work. Of course, I am using an Apple TV 4k which can handle STREAMING Atmos, but nothing else . . . but I tested playing an “atmos” file, then switching to Apple TV+ (which did report Atmos in the app), then to a Blue Ray video, then Airplay from my iPhone, then back to TV. There was a LITTLE stuttering during the Airplay switch, but resolved immediately.
So far this is a HUGE improvement and I expect I won’t need to reboot the Arc daily. This “patch” does disable the Sonos screen saver component, but I think that’s a fair trade off. Should Samsung actually fix something on their end then perhaps this will longer be needed.
Sounds like you tested it pretty comprehensively. Likewise, agree, huge improvement. Side-question: how are you connecting both your Apple TV 4K and TV to the soundbar—HDMI switch?
As controlav stated, to use this soundbar correctly, you can’t use a switch. My Apple TV 4k goes directly to the first HDMI port of the OneConnect box and the Arc is plugged into HDMI 3, which is the eArc port for the OneConnect.
Thanks for that. I have the additional challenge—how to get my projector in there somehow so that I can throw video to either TV or projector and have audio go through the Arc.
i got my arc today, connected it to frame tv and started playing a movie from my plex server...immediately started clipping, i called Sonos support like so many of you have done and told them i was familiar with the forums and the frame has an issue. I still had to send several diagnostics...and then samsung also had a firmware update today…..so they made me install the update before sending me the patch, i received the patch about an hour later and i got 20 minutes into john wick before it started clipping again. Real Sad Face right now
I’ve also had the patch installed for around 2 weeks - not one hiccup since…..
Received the patch this morning. Very interesting technical issues being resolved with this patch but it does appear to work. Of course, I am using an Apple TV 4k which can handle STREAMING Atmos, but nothing else . . . but I tested playing an “atmos” file, then switching to Apple TV+ (which did report Atmos in the app), then to a Blue Ray video, then Airplay from my iPhone, then back to TV. There was a LITTLE stuttering during the Airplay switch, but resolved immediately.
So far this is a HUGE improvement and I expect I won’t need to reboot the Arc daily. This “patch” does disable the Sonos screen saver component, but I think that’s a fair trade off. Should Samsung actually fix something on their end then perhaps this will longer be needed.
Sounds like you tested it pretty comprehensively. Likewise, agree, huge improvement. Side-question: how are you connecting both your Apple TV 4K and TV to the soundbar—HDMI switch?
As controlav stated, to use this soundbar correctly, you can’t use a switch. My Apple TV 4k goes directly to the first HDMI port of the OneConnect box and the Arc is plugged into HDMI 3, which is the eArc port for the OneConnect.
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