I have read the thread on no Android integration for Trueplay, but I would hope spending 1500 on a system there would be a better solution than "borrow an iOS device from a friend"! Especially after3+ years!!! First thought, if it is a microphone issue, then standardize your system with 1 mic to calibrate your system with. Yamaha, Marantz, Denon, Pioneer etc ALL provide a setup mic with their systems. Microphones among iOS devices also differ, they are different from year to year and model to model. So that verbage doesn't add up or holdmuch water. Second, before the android bashing begins, I bet the cost of my system if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend. Not that this will change anything but I got to express my opinion. I'm the proud owner of a top-of-the-line Sonos system that is"Meh" at best.
Hi
I appreciate the response. The issue with it not being noted on the Arc page is that it didn’t signal to me that I needed to look elsewhere. If there is no exception noted I am just going to assume it works without limitation, this is standard practice on any feature listed on companies website.
I understand that with Android there are many models, however you could support the flagship models from the top companies like the Samsung Galaxy line and the Google Pixel line. This would drastically reduce that amount of devices you would need to support. However, the better option as many have stated is an approved external mic or an external mic purchased from Sonos. A simple solution Sonos has ignored for years
As I see this complaint has been on going for several years I cannot comfortably keep a very expensive soundbar on the hopes that maybe sometime in the future this could possibly be supported. Any confirmation that this is on the roadmap would be helpful.
I do like the Sonos feature set otherwise but to me this is a huge omission of getting the best from my investment. As a company that prides themselves on superior sound quality I am very disappointed you have chosen a single vendor solution to optimize the sound quality of your devices.
I picked up an apple device from ebay fairly cheap. I went with the newest available used to avoid having it age out on me any earlier than necessary.
Apple iPod touch 6th Generation Space Gray (16 GB). Model A1574.
Works fine, lives in a box, gets put on the charger every-other month unless I decide to reset my TruePlay config.
Rather have bought a plug-in mike for my Android gear.
Rather have bought a plug-in mike for my Android gear.
Absolutely….
It's interesting how Sonos seem to be giving a bit of a cold shoulder to 75% of the global device market. I think that might be justified from their perspective as:
- People buying Apple are more willing to buy a matching Sonos system.
- Sonos is a more attractive partner/target for Apple this way, and last year we had some persistent rumours that an acquisition was in the cards.
- People buying Android devices are less likely to accept being locked into a walled garden, and are more likely to want to bring other devices into the mix (and ask pesky questions about interoperability). Apple users, however, are happy with this situation, they already live and die by the curated Apple app store, and are used to being locked into Apple approved accessories only.
Would be nice if they could instead have let me use a microphone in my Sonos Move or in a spare Sonos One. But maybe Sonos microphones just aren't good enough… who knows….
I think I might go and get myself an old iOS device for the purpose of tuning Trueplay capable devices and occasionally using Airplay.
But should I really have to do that in 2021?
- People buying Apple are more willing to buy a matching Sonos system.
I was one of these back in 2011, because both fell in the category of “they just work”. Now, there are a lot more than Sonos that do just that.
But funnily enough, on this forum, there are more Apple haters than the other kind; and ironically because they see Apple as a closed universe.
Just a small digression; I never used the horrendously expensive iPhones and Android serves me fine. I have an old handed down iPhone that works fine for Trueplay retuning on the rare occasions it is needed.
Please add Android support. What is the reasoning here?
Just one microphone and individuals get their own adaptor if needed?
They could have just have let me used the mic in my Sonos Move or Sonos One to tune the speakers int he other rooms. It's not like this should be a problem. The Move is already using it's microphone for Trueplay.
Except, as I recall (and that may be faulty memory), the microphone in any single line of Android devices may not be the same across all of that model. So a (let’s pick one) Pixel X may have any of several different microphones, all somewhat similar, but not quite the same, in it.
Except, as I recall (and that may be faulty memory), the microphone in any single line of Android devices may not be the same across all of that model. So a (let’s pick one) Pixel X may have any of several different microphones, all somewhat similar, but not quite the same, in it.
I would not be surprised if a similar situation exists on the Apple side as well now. Still easier to manage on Apple side than all the android phone makers, but perhaps not as ideal as Sonos originally hoped.
I would be in favor of a separate tuning device as well.
It’s a pity the mic in the Sonos Roam couldn’t do this I think, but there are perhaps some privacy issues preventing it.
Don’t know. But, dreaming for a moment, it could be that Sonos is actually planning for a trueplay tuning device and doesn’t want to kill that market? Just a random thought, but what if Sonos could make a portable mic/tuning device that you can place at the spot in the room where you want the primary focus to be, and your speakers would auto tune the timing and such to that space. Could be very useful for larger spaces with multiple listen areas? Possible could even be used with amp+passive speakers, for timing issues? That could be useful to Apple users as well? I am no expert at tuning though, so that could be completely wrong.
I don’t know, Danny. Given the retirement of all non-music hardware (dock, controllers) Sonos has made, I wonder if that may have made them skittish. Although you could argue that such a device is a more natural extension of the sound process. Given that I happen to have multiple iOS devices that all function for this purpose, it’s not been something I’ve been overly worried about, but I do understand the desire from others.
That’s a good point. And you could argue that the dock and controllers failed because technology moved on, making them unpopular in the market. For me personally, the need to get a controller actually kept me out of Sonos for many years. I could handle ~$400 for a way to play all the MP3s, stored on my computer in the office, in my living room. Adding $400 for a controller was too much. The free Sonos app was what got me to pull the trigger. That’s not a knock on those who loved the controller, just saying that it narrowed the market for Sonos. And obviously, the dock became much less useful when Apple changed their port around and Sonos gained the ability to stream services directly.
It’s possible that a $150 mic (or whatever it costs) could act as a deterrent to sales, if android users feel like they have to have it on top of the cost of a speaker. And it’s possible that a better technology could come around to replace it. Don’t know.
Also wondering if such a device could be a good tool for professional installers.
While in concept, I agree with you, Danny, I do think that the “average” user, whomever that is, wouldn’t quite understand the concept, and there would be substantial customer service issues if that were to be implemented in that fashion. Great for the “advanced” user, but not so great for the casual user, who doesn’t understand all of the surrounding potential issues. And, at least in my opinion, Sonos is going after the “average” user, not the advanced/audiophile (whatever that means, likely $) market.
I’d suspect there are a raft of things they could add to the controller in various places to satisfy a lot of the requests that are given in these forums. But they’d just make setup more complex for “Mom” or “Grandpa” who are equally part of the Sonos market. And provide them with additional ways to actually make things sound worse, rather than better.
It’s a fine line, but Sonos seems to be walking it profitably for now. Sometimes I concur with them, sometimes I want just that little bit more….but then I do recognize that I am not specifically their target market.
Understood, I just seeing if there were ways that a microphone device could appeal to more than just the android side of the market.
Well this Android user won't be buying Sonos again.
Last speakers I bought were the Google nest speakers and I am a lot happier with them than my Sonos set. They sound just as good and integrate with my android and my Chromecast etc.
I did borrow an iPhone to tune my speakers and it made a big difference. Problem is now I've moved them since they sound awful. I don't even know how to reset them to factory.
I guess if you are bought into the whole apple ecosystem Sonos would be a better choice. But a user like myself using lots of Google home products and with an android phone, the choice to steer away from Sonos in future is obvious.
Well this is disappointing. I literally don't know anyone who has an iPhone device. Was going to get the arc soundbar, but will do some searching for alternatives instead...
Why? TruePlay is a nice thing, sometimes, but not a requirement to enjoy the Arc.
Why? TruePlay is a nice thing, sometimes, but not a requirement to enjoy the Arc.
Indeed. I have ten Sonos devices and many iOS devices but have never bothered to even try Trueplay. It all sounds great to me.
Being an Android only household I was infuriated with Sonos that after spending several thousands with them, that this basic optimisation software isn't available to me. To then suggest that I ‘borrow an Apple device from a friend'... Really?
So, I borrow an iPad from a friend. Only then discovered that the app wasn't supported by his older iPad. Grrrr. Today I had delivered a new iPad 9th Generation with iOS 15...aaaaannd…computer says no. Sonos don't support new ipads, or old. So I borrowed another iPad, this time the 8th generation. And guess what? It's NOT SUPPORTED either! Aghhhh.
Seriously, Sonos…. customer feedback, pull your thumbs out of your backsides and include Android support and the latest Apple products as soon as possible. You've got more that enough money, especially after the recent price hikes.
Why not check the Sonos website (https://support.sonos.com/s/article/3222) before wildly borrowing and ordering iOS devices?
True. Would help if Sonos would listwhat's s working within the app instead of: ‘just borrow an iOS device from a friend' - no mention of specifics. You would also expect that the 8th gen iPads available for over a year, to be currently supported. There's just no justification from a technical point of view to not already support these items, including Android devices. They just can't be bothered. It's very basic and convenient software that's been available on most home receivers for the past decade. Sonos make TruePlay a big point in their marketing material and should have this software available for most platforms and hardware configurations by now. But yes, next time I'll check on their website! (I didn't buy the 9th Gen iPad specifically for this! Rather I hoped that I would finally be able to use this function)
It's very basic and convenient software that's been available on most home receivers for the past decade.
Software is not the issue. These receivers are using a microphone of known characteristics. With Android devices, each model phone will have different microphone characteristics and these characteristics change during production. In order to achieve reliable results, SONOS would need to test each production run of Android phones and develop a database of microphone characteristics by phone serial number. Given the number of Android production runs, past and present, this is not a practical project.
Would you be willing to submit your Android to a service facility and have it’s microphone calibrated?
...and yet they have have no problems buying and testing certain Apple devices, eh? There are far more numerous Android users and devices that Apple. It's not difficult to develop software profiles for the top 5 best selling Android phones each year. Sonos are just plain lazy.
Edit: A quick search informed me that Apple use 3 different suppliers for their microphones. I'm sure it would be very straight forward to profile the latest Samsung phones' microphones, at the very least.
Just bought Beam gen 2. “Borrow an iphone from a friend” to utilize an important feature that is advertised as part of this 500 euro product?
Nah, there’s options out there Sonos. Good alternative options.
Back to the box.
Why would Sonos narrow to Samsung / Pixel? Wouldn’t that make every other Android device owner angry? Or is it that you happen to own a Samsung / Pixel?
If I recall, Samsung and other manufacturers has used different mics even within a single telephone line, so if Sonos were to see an Android phone of X type, it might have any of several different mics in it, and they couldn’t assume that all that line of phones have the same audio profile for the mics.
The amount of tribalism and attachment toward profit-seeking corporations is funny. Consumerism at its finest.
People tend to claim that someone who disagrees with them must be subjective, while completely ignoring the objective arguments that have made. There have been several logical arguments made in this thread. If can show that the arguments are invalid, I would agree that myself and and others are just being fanboys. However, just claiming subjectivity without backing it up really does get anywhere.
Android users want a feature that's useful and rightfully feel left out and that their user needs are not being met. No, they're not entitled to TruePlay and making salty proclamations of ending their relationship with Sonos does essentially nothing. But they're Sonos users like anyone else, and are voicing a valid opinion that does have interesting context and questions around it.
True. And I don’t think there would be any disagreement if people only stated that they wanted android trueplay functionality. But it usually doesn’t stop there, with people assuming the reason it doesn’t exist nefarious.
Does Sonos see vastly higher user numbers on iOS and feel that Android users don't buy Sonos anyway? Do they think that TruePlay is a big draw and that adding it for Pixel/Galaxy will bring in more Android users, or do they feel like it doesn't really affect purchasing patterns? Are there technological limitations involved? We probably won't get a satisfying answer to these questions, but the end result is that Android users wish they could have a very useful feature, and are saying as much.
Sonos stated along time ago that the reason was because of the lack of consistency in microphones on android phones. It’s not a secret, although perhaps Sonos could state that more frequently. The problem is that people tend to ignore answers they don’t like.
Personally I think it's inevitable that Sonos does expand TruePlay to Android to maximize the number of potential customers, but it all comes down to prioritization. Until that happens, all Android users can do is to continue making it known that there's a demand for it.
You can only draw that conclusion if you don’t know the technical issues or just choose to ignore them.
I’m an android user myself, and I would definitely like to see a trueplay solution for non-Apple users. I just don’t think it will happen by just putting trueplay software on android phones.
Given that MOVE and ROAM support auto Trueplay, I can imagine that SONOS will move in this direction for many products. It might be possible to use the microphone in a MOVE or ROAM to tune systems that do not include a microphone.
My impression is that auto Trueplay is the lesser cousin of regular trueplay. So in that regard, Sonos doesn’t want to equip their non-mobile speakers with auto trueplay...as it would be step down? I could see using the Roam as the mic, as it’s easy to move around like your phone. The Move seems too big and heavy for that. I’d like to see Sonos come out with a separate mic device, possibly something that connects to your phone to keep costs down. If it can work on android and apple devices, than it remove the need to test trueplay with each new Apple device.
I would guess Sonos is a bit concerned with giving customers the impression that trueplay is essential for Sonos speakers. They don’t want customers thinking they must have Apple, or buy a Roam or some other mic device as a startup fee. I think they also have marketing data that gives them an idea of how well Roams or other mic device would sell if they went that route. I really hope they are already working on a mic device, but no clue whether that’s happening or not.
. I really hope they are already working on a mic device, but no clue whether that’s happening or not.
I don’t think that this would be well received, but there would be ptential new groups of complaints:
- I don’t want to fumble with yet another device -- i already have a midrophone in my current device.
- Why am I forced to buy something else, just to be able to use my system?
- Android users - It’s already brult into Apple devides
- This is complicated
. I really hope they are already working on a mic device, but no clue whether that’s happening or not.
I don’t think that this would be well received, but there would be ptential new groups of complaints:
- I don’t want to fumble with yet another device -- i already have a midrophone in my current device.
- Why am I forced to buy something else, just to be able to use my system?
- Android users - It’s already brult into Apple devides
- This is complicated
I agree. It may be fine for some android users like myself, but won’t satisfy some or appear as another burden to others. I don’t really think using a Move or Roam would be much different though, as the same arguements would apply. Sure, you can use the portable speakers has value for other reasons obviously, but it’s going to cost you more, and some have no need for it otherwise.
In my imagination, Sonos doesn’t need to make and sell the microphone themselves, they can just get contracts with existing usb/lightning cable based mics that be purchased for cheap. Just need a guarantee that the mic specifics won’t change? Sonos could also drop support for trueplay in iphones/ipads natively lowering support costs. Perhaps allowing them to sell the mics cheaper. That wouldn’t stop all complaints though, and would probably create new ones.
Even if Sonos included a free mic with every purchase, people would complain about the eWaste. If Sonos made it free if you buy direct, their retail partners would complain.
As an aside, pro installers would love this as they would only need to buy one and would give customers a reason to go through them.
It does make me wonder if they never should have released TruePlay at all. Many people seem to think it is a silver bullet, and decry the lack of it.
Or at least kept it in reserve until there is a suitable alternative for all users.
Since a lot of home receivers come with them, it probably was a checkbox they felt they needed to fill in. Of course other vendor tuning and trueplay are not the same, and that perhaps was thought of as a positive and something that differentiated Sonos. I do wonder if they regret the decision though.
But yes, I imagine Sonos would love to fine a good alternative.
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