Android and Trueplay


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I have read the thread on no Android integration for Trueplay, but I would hope spending 1500 on a system there would be a better solution than "borrow an iOS device from a friend"!  Especially after3+ years!!!  First thought, if it is a microphone issue, then standardize your system with 1 mic to calibrate your system with.  Yamaha, Marantz, Denon, Pioneer etc ALL provide a setup mic with their systems.  Microphones among iOS devices also differ, they are different from year to year and model to model.  So that verbage doesn't add up or holdmuch water.   Second, before the android bashing begins, I bet the cost of my system if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.  Not that this will change anything but I got to express my opinion.  I'm the proud owner of a top-of-the-line Sonos system that is"Meh" at best.


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Not saying they would, just saying the lack of support from iOS users to pressure Sonos to lend an ear and fix the problem is sad, in fact it's just the opposite.  There has been plenty of backlash from Apple users in previous posts that basically say quit whining Android users and just live with it...it's been well over 5 years that this has been an issue with Sonos.  Other companies, other products have functional apps that equally support android and iOS, so wouldn't be out of the realm of reality for Sonos to fix the problem.  Reading about microphone variability among iPhones and other iOS devices makes me question the reasoning Sonos gives.  I assume you are an iOS user, and I'm not anti apple in any way.  But you would not appreciate me telling you to quit whining and just live with a less than equal experience just because you had a different device with a different OS.

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I was "duped" by the salesman, my mistake for not doing the research.  Caveat emptor!  But not a good deal of notification by Sonos to tell me boldly that your experience will be less than optimal if you don't have iOS.  

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Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

This is a perfect example of what I'm talking about.  Why all the negativity towards a certain group, why should they (we) be excluded from the full experience?

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Honestly the Sonos Arc will be my first and last Sonos device unless they change this stance and others.  As others have stated nothing on the Sonos Arc main page mentions TruePlay is iOS only. In my opinion this is very deceptive in their marketing. From the Sonos Arc main page below.

“Tuned to perfection

Trueplay tuning technology optimizes the sound for the unique acoustics of the room where Arc is placed, calibrating the height channels for precise localization.”

The omission of DTS, which I did know going into buying the Arc, is just dumb, charge extra for a DTS model.  A lot of people are going out and buying a HDFury Arcana to solve LipSync issues because of a lack of an HDMI input on the device. Another poor design decision.  If it wasn’t for the rave reviews of the Arc on sound quality I would have passed.

I would gladly buy an approved or official Sonos mic to plug into my android device to run tune my Arc. I work for a Vendor myself and nothing pisses customers off more than a nonchalant answer like borrow a friends iPhone.  Borrowing an iPhone is not easy for me, especially in COVID days, almost all my friends and family use Android. 

Lastly if I decide to move my device to another TV or rearrange my room I need to inconvenience someone else so I can tune my Sonos is absurd.  

I thought when I bought the Arc it was going to be the beginning of a larger Sonos rollout in my house but sadly I will be looking for alternatives.

 

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@John B that is 100% an untrue statement for me.  I have been optimizing my audio environments since my first Yamaha AVR 17 years ago.  I bought the Sonos because it offered this capability.  Every audio system I have purchased has been optimized as well as my video and it is something that I require when purchasing a product. 

So don’t assume what you don’t know.  Shame on Sonos for false advertising for what is a relatively easy and cheap fix to give Android TruPlay support via an external mic. 

And Sonos did not invent “TruePlay” they gave acoustical room optimization a marketing name but the technology has been around for decades. 

 

 

As an android user, I would like to have seen them come up with some sort of Trueplay tuning option by now.  I don’t know how difficult it is to do this.  It seems that if variations in mic hardware is the issue, a simple plug in mic to your phone/tablets headphone jack should do it.  It makes me think it goes beyond just mic hardware.  It’s all speculation though, so who knows.

Regardless, the issue isn’t going to keep my from buying Sonos, or looking to spend money to replace my system.  

I have never bothered with Trueplay on any of my iOS devices.

Room correction is routinely cited as one of the most important ‘tweaks’ one can make. Its effects range from marginal to transformative, depending on the amount of resonance, reinforcement, etc.

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@Occam's Cat , you're in the wrong place if you expect such reasonableness to be welcomed.

To expect a billion dollar company to have managed to get hold of a few devices and added them before widespread public adoption seems reasonable, nevermind so long afterwards.

I use whatever works well for me with no hard and fast attachment to any brand - thus, I have Mac, Android phone, Sonos and Echo. I have not found it that hard to borrow an iPhone for the rare occasions  tuning is needed because once done, there is no need for the iPhone. 

But yes, Sonos should have fixed this issue by now, no argument about that.

It’s not likely that regular folk will want to invest another $40 or $80 when so many complain about the cost of SONOS products. And there will certainly be complaints that Apple users don’t need to incur this expanse.

With regard to the cost of SONOS products ‘overpriced’ or not depends on the point of view. If one is expecting a SONOS unit to be a simple Bluetooth computer or phone accessory, SONOS is expensive. I’ve seen $10 Bluetooth speakers hanging on department store pegs near the checkout counter. However, in the context of whole house audio, SONOS is not expensive and it works better and has a more consistent user interface than other products.  SONOS will support up to 32 rooms. Look at other products and most will hit a limit at less than 10 rooms. Also, SONOS players from 2005 are still viable.

Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

True but this is something you don't necessarily realise till you've bought into a system and even the cheapest speakers aren't budget price, so once your in you either lose money and move on or stick with it. I'm lucky that I could access an iPhone but that doesn't excuse Sonos from giving all their users quality products and support, especially at Sonos prices. 

Android users have been complaining about not being able to do Trueplay tuning for years yet they still continue to purchase Sonos products. Sonos must be doing something right.

Or we did not know.  Just did not even dream it would be an issue, my fault for not finding something that should not be an issue.

I think that having sold almost 30 million units, and expecting to double their revenue by 2024 (mostly at the cost of Android users), Sonos could afford to buy AT LEAST phones from the biggest brands in the Android market, and test them in order to get to know their microphone frequencies response, and make Trueplay available for those. The idea of borrowing an iPhone from a friend is just ridiculous...

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@cpnichols be aware if you rearrange your room or move it to another room you should rerun the calibration as your acoustical environment has changed. 

Something as simple as changing the furniture in you room can effect the acoustical sound even with the Sonos in the same location.

Also another user posted he sent his Sonos in for repair and he lost the TruePlay settings when returned.

Just wanted to make you aware it may not be a one and done :grinning:

 

 

Userlevel 6

And unless you have two accounts, one to register your products and one to post here (a highly unlikely occurrence), you most certainly would need products in your profile in order to own Sonos products.  Yet another clue to your purpose here. 


The “Sonos products I own” on your Community profile is in no way linked to your actual “System” devices when you log into your Sonos account online. It’s a simple optional tick box selection.

 

While we are talking “pet features”, another one besides TruPlay is AirPlay2.
Having Airplay is neat for Apple users.
Having ChromeCast would equally be neat for Android users. 

Bluetooth streaming would also be a nice feature, and considering the cost of a bluetooth module these days, I doubt it would even be possible to see on the pricetag. 

As for market shares, the most recent and reliable data I could find, indicate that Android + Apple has 99% of the market (current, active devices - not “activated” devices).
However.
Besides North America and a few Asian countries heavily biased towards Apple, Android outnumbers Apple worldwide by 2:1 with +70% of the market. 
You can (fairly) argue that Apple users are more likely to shop for products like Sonos - but I’m not arguing that Sonos should prioritize Android at the cost of Apple - only that Android shouldn’t be neglected like it seems to be. 

I have read the thread on no Android integration for Trueplay, but I would hope spending 1500 on a system there would be a better solution than "borrow an iOS device from a friend"!  Especially after3+ years!!!  First thought, if it is a microphone issue, then standardize your system with 1 mic to calibrate your system with.  Yamaha, Marantz, Denon, Pioneer etc ALL provide a setup mic with their systems.  Microphones among iOS devices also differ, they are different from year to year and model to model.  So that verbage doesn't add up or holdmuch water.   Second, before the android bashing begins, I bet the cost of my system if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.  Not that this will change anything but I got to express my opinion.  I'm the proud owner of a top-of-the-line Sonos system that is"Meh" at best.

 

Must agree with BlackWatch,

It IS kinda strange (and disappointing) that Sonos is so biased towards iOS when there are more than twice as many Android users out there.

To leave out a feature like TruePlay from Android as well as only supporting AirPlay(2) is simply (In lack of other words) ridiculous,
 

Honestly the Sonos Arc will be my first and last Sonos device unless they change this stance and others.  As others have stated nothing on the Sonos Arc main page mentions TruePlay is iOS only. In my opinion this is very deceptive in their marketing. From the Sonos Arc main page below.

“Tuned to perfection

Trueplay tuning technology optimizes the sound for the unique acoustics of the room where Arc is placed, calibrating the height channels for precise localization.”

The omission of DTS, which I did know going into buying the Arc, is just dumb, charge extra for a DTS model.  A lot of people are going out and buying a HDFury Arcana to solve LipSync issues because of a lack of an HDMI input on the device. Another poor design decision.  If it wasn’t for the rave reviews of the Arc on sound quality I would have passed.

I would gladly buy an approved or official Sonos mic to plug into my android device to run tune my Arc. I work for a Vendor myself and nothing pisses customers off more than a nonchalant answer like borrow a friends iPhone.  Borrowing an iPhone is not easy for me, especially in COVID days, almost all my friends and family use Android. 

Lastly if I decide to move my device to another TV or rearrange my room I need to inconvenience someone else so I can tune my Sonos is absurd.  

I thought when I bought the Arc it was going to be the beginning of a larger Sonos rollout in my house but sadly I will be looking for alternatives.

 

Ok but other products like bose provides all of their customers a way to tune their system because it's common sense that not everyone give 1 crap about ios devices 

I think that having sold almost 30 million units, and expecting to double their revenue by 2024 (mostly at the cost of Android users), Sonos could afford to buy AT LEAST phones from the biggest brands in the Android market, and test them in order to get to know their microphone frequencies response, and make Trueplay available for those. The idea of borrowing an iPhone from a friend is just ridiculous...

 

 if the table was turned and it only worked on android and not iOS devices, there would be a loud outcry of Apple users, especially if told to go "borrow" an android from a friend.

I don’t disagree with your post, but why would things be any different from what they are if the tables are turned? Those with iPhones would then shout just as much as android users do. Although given the reason that Sonos puts forth for why android is not accommodated, if android users were to be accommodated, so would be iPhone users.

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This is one area the BOSE 700 wins …..has a little headset mic you wear that you do room correction with. You look stupid while doing it but it works

Userlevel 7
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Sonos would have to buy one of every model and buy another if any changes were made to the microphone circuitry.

The USB attached mike is a much more simpler fix.

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Just one microphone and individuals get their own adaptor if needed?

Calibration of the mics is done with a file that's loaded to the measurement software. Just like in any professional case it would be done. No mic is "calibrated" from factory, there's always manufacturing tolerances. The whole idea of calibration is measuring the deviation of the microphone once it's ready and adjusting the measurements to that unit's deviation. This might come as a surprise to some iDevice fans, but their device's microphones are not calibrated. Sonos has probably measured a few samples and created an average "calibration" for said devices but in reality they're just as useful as any random microphone off the shelf (or in any Android device). No two microphones will give the same measurement if they're not uniquely calibrated after manufacturing. So if it's too bold to say assume everyone's got a calibrated mic I'd say assume no one's got a calibrated mic and throw one in the box with the speakers.

 

And yeah the microphones I mentioned do work on android devices. I've tested. And I can use the supplied calibration files too so I can make reliable and repeatable measurements with either one. But you do need a 3,5 mm connector for the Dayton or USB OTG for Umik so I guess iDevices are out of luck?

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