Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?
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I was excited to do the update but then remembered Sonos doesn’t actually care about their customers. They roll out these updates weeks after people have been complaining. I ended up proceeding with the update and as I thought, there was no change in sound. I have an Arc, Sub gen 2, Sub gen 3 and 2 Sonos One’s. The subs are set to +10 whereas they were set to +4 before. The volume is still terribly low. I have to put the volume up to at least 50/100 now on my tv to hear anything, but this started with 14.12. They literally don’t give a *** since you already bought their product. I’ve tried talking to their support for help but their only reply is to factory reset all the speakers, who has time for that? and then the pain of adding them back to Sonos.
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This update just broke the ipad mini 2 trueplay IOS 12.5.5 -this os no longer supported
Updated mine earlier. Running just the Arc and sub Gen 3. I retuned trueplay. To me it sounds better than it was but by no means anywhere near as what it should. Still a huge drop in bass. Clarity is on point but if I youtube a bass test and toggle between trueplay off and on there's still a huge difference. Gonna keep it off until Peter Pee can advise on an alternative solution.
Come on Sonos, wtf is going on there?
It seems Sonos has released another update having the same version number but i guess the build number could be different. Can anyone confirm that please? I did the upgrade 14.12 to 14.14 last night, but I am surprised to see another update from Sonos with the same version number.
The second update is for the hardware
Throughly disappointing that this 14.14 update seemingly hasn’t touched the sub issue, at least in my case here after performing the update and redoing TruePlay as of 5 minutes ago.
I’ll keep saying it, they have trashed their single most expensive flagship. Sound profile and volume map is totally different to every other piece of the product line, within my setup at least. That’s why my 1SL’s as part of the surround on default EQ and volume levels sound louder than the Arc, especially if I turn them to ‘Full’ on Music playback. I remain astonished why they had to change the Arc, it benefits nobody. If people had dialogue issues, use the existing feature button. If they still had an issue, return it.
Aside from Peter Pee, I’m very surprised the tech world has not reacted to this situation yet. Sadly, the only award the Arc would win at the moment is for ‘Most Expensive-Worst Sounding’. Fingers crossed about the awareness of this high up within Sonos, their credibility is certainly shot and will take a very long time to regain.
After a month of waiting, they don't fix the issues their customers are pointing at, and instead update was for other things, then I honestly think it's time to sell all the gear from Sonos and get the Sony hta9's.
I was just on a support call and I’ve been told that this 14.14 update was for some other thing, and doesn’t inlude fix for Arc+Sub 😮
Userlevel 4
+5
my PlayBar + Sub + Surrounds still sounds way better than the Arc + Sub + Surrounds even with the 14.14 update.
After the 14.14 update i find the "S" within speech very pronounced? If you know what I mean? Like "sssame" if that's an example?
Can you go back an update 14.12 I hate the "ssss" effect on speech.
There hasn’t been more than one release for iOS and Mac, so far, but you do need to update both the controller and the speakers. Often takes two separate actions.
It seems Sonos has released another update having the same version number but i guess the build number could be different. Can anyone confirm that please? I did the upgrade 14.12 to 14.14 last night, but I am surprised to see another update from Sonos with the same version number.
It's out of order to change the sound signature and mess with everyone's settings in the app. Recall these software fiascos back to 14.10 and call it a day. No one wants changes in the sound of the sub. It sounds like they applied upcoming sub mini settings in to our sub 3 and kill all the low bass. It's sound like my old 200$ Sony soundbar now...
I want the deep bass back!
This is a no-go, especially for hip hop and trap.
The producers try hard to make music perfect and SONOS just doesn't play the frequencies we all love.
It's ****
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Userlevel 2
14.14 Equally trash. How hard is it to just roll back to 14.10 (even save face by calling it 14.15) and work on whatever vocal improvement 14.12 was supposedly to bring in a firmware package that is actually not making your units sound like 5 dollar trash as a whole? Seriously, it’s like your entire product line adapted to Ray sound profile, which was clear vocals from a garbage tin, priced twice its’ worth.
NEVER SPENDING A DIME ON SONOS PRODUCTS AGAIN AND EVERY ONE I UNFORTUNATELY OWN IS BEING TOSSED FROM MY HOUSEHOLD.
I will start selling every product I own second-handed and replacing with speakers made by competent companies where I don’t need to fear my overpriced products geting tanked with every update: 1 Arc, 1 Sub, 1 Ray, 2 Symofnisks, 4 Ones, 2 Fives, 2 Moves and 1 Roam.. I had a party planned at my place, I’m renting other speakers because I don’t want anyone to have to suffer listening to this Sonos garbage right now..I hope your stock continues to plummet (wonder why) and everyone who worked on or thought 14.12 was a good idea loses their jobs then never find another one in this industry again
You should be ashamed.
Userlevel 7
I just performed the 14.14 update and ran Trueplay. With Trueplay enabled, the bass is still weak on the Sub, but the Sub returns to its full glory with Trueplay disabled (per Sonos’ recommendation). Volume levels have remained the same, but I didn’t experience a noticeable drop in volume with the 14.12 update like many others have reported.
I’m still very happy with my Arc/Sub/Fives setup and still think it sounds fantastic. It’s one of the best purchases I’ve ever made. I trust Sonos will fix the Trueplay issue with the Sub in due time and my system will sound better than ever.
Userlevel 1
I’ve had automatic updates off and just checked for an update. After reading all of this I’m thinking I’ll pass on the update.
Userlevel 1
Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?
I just did the update and it sounds like my bass is gone and super flat. Don’t know what’s going on but my $2,000 and change sounds worse
This is getting ridiculous, need to petition to get 14.10 back I think. The system sounds like s***. I didn't buy into the ecosystem for them to change the whole sound profile, without having an option to revert back.
Moderator Note: Modified in accordance with the Community Code of Conduct.
Userlevel 1
I just updated to 14.14 ; I hear some improvement however it is still not the same system I originally purchased and they really should go back to 14.10. I have to turn my sub up to max to hear it, with true play on and off. It is a little more blended with trueplay on but I have to have it over 10 to hear it. I was told it was intentional to lower the bass in the sub so that vibration feeling is more blended than pounding, however, they should go back to the original configuration of the system.
Sonos PLEASE put the sound back in my sub - as it is what I paid for. OR GIVE ME THE OPTION TO DO SO. If I wanted a quiet, smoother, lower bass I would have not purchased an expensive subwoofer and would have just had arc and speakers. That is why people bought the Sonos system, because we loved how it sounded originally. I hope Sonos is listening and will provide us with the amazing system we had originally. Also, I have the same issue with the lowered volume.
Userlevel 5
+14
My issue is the volume as with many others. They lowered it with the 14.12 update..and it’s the same with the 14.14…crappy
No problem with the sound for me. At first listen, no real change from 14.12 (which I am okay with).
But the app itself had an issue with reconnecting with the system. I had to power off-on all speakers and my router. Hopefully a one-time experience.
The sub being absolutely nerfed has not been corrected. I won’t get into the Arc’s sound profile transformation, which I’m not a fan of either, because the sub being neutered is absolutely what’s most infuriating.
Trueplay off or on, the sub used to absolutely floor me with how powerful it was. I have used the same songs to showcase it to friends and family since I set my system up, but those same songs are now completely lifeless. I wouldn’t show this system off to anyone at this point because quite frankly, it sounds like trash.
This has been covered already in other threads but such a drastic change to the sound profile should be something the user has control over toggling on or off. To simply force a change on us that breaks what we initially paid for with no ability to roll back has got to be the worst move I’ve ever seen a company like this make.
Thanks for the lack of communication, Sonos. You won’t be seeing another cent from this once loyal customer.
Sounds fine to me.
Yes, I’ve not really noticed the Bass issues that some people refer to. The Arc with Surrounds/Sub playing either (Atmos/Dolby) Netflix movies or Amazon/Deezer music all sound fine here too.
The thing I noticed (mostly) was the change to the volume curve. So the volume slider is set higher in the App at our ‘usual’ listening level. It’s also certainly true that the speech/dialogue center-channel audio has improved.
The effects of TruePlay, if any, depend on your room, equipment layout, and listening position. The goal of TruePlay is to balance the sound (as much as possible) and correct issues. In some cases the layout is already very good and there is nothing that TruePlay can improve. Placement of SUB is very room dependent. For example, placing SUB in a corner will increase its output. If TruePlay then corrects this imbalance, the initial observation might be negative if you are a bass freak.
In my college apartment there was a very gross room issue and if I placed a chair at a certain spot, the bass notes seemed to explode from inside your body. This was the absolute favorite listening spot for young males. In this context if TruePlay fixed the room anomaly TruePlay would have been an unwelcome “improvement”.
Trueplay cannot make much improvement for rooms that are very poorly arranged or have too many reflections.
Also, if we have become used to a certain sound character, any change can be initially unwelcome.
I’m fully with you on TruePlay. You explained it very well. The thing is that prior to 14.12 update, TruePlay was correcting the sound quite significantly in my room. To be honnest, mostly in the high frequency range. So, with TruePlay on prior to update I had my highs at +4. Now I have to boost them to +10 and I’m not getting that crisp high end sound I was getting before.
The thing is, I mentioned this before in an other topic, I returned a few other soundbars because their high end sounded dull. Now my Arc sounds just like those soundbars - dull. This is not what I bought.
I’m truly disapointed and still hope they will fix it.
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