14.14 is out, did it fix Arc+Sub for you?

  • 23 August 2022
  • 84 replies
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Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?


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84 replies

Userlevel 3
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@Corry P

Thanks for the transparency, much appreciated. Since we are now transparant to each other, can you tell us about what the sub-mini has to do with it?

I am bordered with something and just can't get it out of my head… I do believe, because te sub-mini has launched, the engineers clamp on the “new sound profile”, because they might be afraid to fix our problem, with the risk of killing the sound profile for the sub-mini. Because when that happens, the sales at the retailers will not be as high as expected. So they keep this bug in play until the sub-mini is in the stores for demonstrations to the customer, and after that, the fix will roll out to the public. Since once the demo models of the sub-mini are at the retailers, they probably won't update it anymore. So then it’s safe to roll out a fix, and that way everyone wins. Sonos sells their new product, and the existing costumers (for who are still using Sonos and didn't get rid of it) are happy too….

Just me thinking out loud… Just a thought, but the longer I think about it, the more sense it makes to (at least) me.

Shame American business is such, that not only do have to consider strategy like @JeroenVR details, there is probability that is has validity...

Wow, it's more than two months now. Two months! Sorry, but i just don't feel secure anymore in buying you products.

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deleted

Userlevel 4
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@Corry P

Thanks for the transparency, much appreciated. Since we are now transparant to each other, can you tell us about what the sub-mini has to do with it?

I am bordered with something and just can't get it out of my head… I do believe, because te sub-mini has launched, the engineers clamp on the “new sound profile”, because they might be afraid to fix our problem, with the risk of killing the sound profile for the sub-mini. Because when that happens, the sales at the retailers will not be as high as expected. So they keep this bug in play until the sub-mini is in the stores for demonstrations to the customer, and after that, the fix will roll out to the public. Since once the demo models of the sub-mini are at the retailers, they probably won't update it anymore. So then it’s safe to roll out a fix, and that way everyone wins. Sonos sells their new product, and the existing costumers (for who are still using Sonos and didn't get rid of it) are happy too….

Just me thinking out loud… Just a thought, but the longer I think about it, the more sense it makes to (at least) me.

Userlevel 5
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After update my system did require reconfiguration of Arc+sub +surrounds to include initial setup of Trueplay.

Userlevel 4
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Hi Folks,

Later today there will be a software release and whilst we have been working to deliver the fix you have been waiting for, it’s not ready yet. We understand that it’s disappointing that this has not yet been resolved.  We can assure you that we’re working on making sure the Sub performs as it’s expected, and we’ll let you know as soon as there is any news.

 

Definitely appreciate the update Corry.  I am very disappointed that Sonos couldn’t at least roll things back to the way everything worked/sounded prior to 14.12 however.  It’s been ~2 months since the update “broke” the sub for thousands of users and that is simply unacceptable.  A quick rollback would have been the correct move on Sonos’ part and this is what should have happened.  Virtually every major software company (I work for one) has a way to cease rolling out a software update and revert to the previous build if something substantial is found to be broken.

Not trying to shoot the messenger and I do truly appreciate you providing us with an update, but I do not understand this decision (or lack thereof) by Sonos.

I was a big fan of sonos but since the last update, my home theater is a garbage. No more punchs bass as before. Even when I do disable trueplay nothing change for me. For a billion dollar company, taking more than 2 weeks to fix a problem like this is inacceptable. When sonos was at their beginning I convinced many of my friends to buy sonos products. The price was premium but in my eyes and many others it was de rolls royce of connected sound.

I wait for the update to fix my problem since 2 months I think. When the update will be available I will turn autoupdate off and for now I will avoid any other sonos products.

When you take the time to lunch a new product (the sub mini) knowing that your main product (the normal sub) is still broken you clearly give the middle finger for your previous and actual consummers and you just try to sell new products.

good luck with this marketing strategy,I will be curious to see your results next year.

I own the sonos arc, 2x one Sl, 2 sonos five, 2 sonos sub, 2 sonos play 5.

For me until this company changes and become what it was previously I will avoid any sonos products.

 

good luck

 

Userlevel 5
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Thank you for your honesty, besides an actual fix it goes such a long way to build confidence back. 

Userlevel 7
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Hi Folks,

Later today there will be a software release and whilst we have been working to deliver the fix you have been waiting for, it’s not ready yet. We understand that it’s disappointing that this has not yet been resolved.  We can assure you that we’re working on making sure the Sub performs as it’s expected, and we’ll let you know as soon as there is any news.

Userlevel 4
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I was reading this thread the other day and thought, maybe, yea maybe I'm hearing that, but tbh if no one told me I probably wouldn't have noticed.

My little fella is playing Fortnite right now and it sounds punchy and exciting.

There's a degree of placebo in all this. In any case I don't mind if Sonos tweak the sound signature as long as they get it refined as soon as they can. The cynic in me says the new sub product has something to do with all this - they're doing stuff.

Arc +gen2sub+ 2xPlay1s

Userlevel 3
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Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?

I’m still not 100% clear that this is only effecting Arc+Sub-gen 1, subs? I have Arc+Sub-gen2 with surrounds and have had no issues.

No one said it was only effecting Gen1.

I have Gen3 and am impacted by this.

Even their public post doesn’t specifically say Gen1..

I have Arc + Sub Gen2 and don’t seem to have the issue either.  My sub sounds punchy and loud.  Does anyone with Arc and Sub Gen2 have the issue?

Userlevel 5
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I haven't noticed any issues, not sure what software version I'm on but typically this sort of thing is why I don't let my Sonos products update - this isn't the first nor will it be the last of a n update that breaks stuff 

Userlevel 2
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Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?

I’m still not 100% clear that this is only effecting Arc+Sub-gen 1, subs? I have Arc+Sub-gen2 with surrounds and have had no issues.

No one said it was only effecting Gen1.

I have Gen3 and am impacted by this.

Even their public post doesn’t specifically say Gen1..

Userlevel 4
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I’m onboard with everyone else on this matter. My sub has become none existent since 14.12. Whatever Sonos comes up with the sooner the better. Automatic updates will be off for now on. 

Userlevel 6
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Invalid question as Sonos has stated that 14.14 is not the fix for 14.12..

Userlevel 2
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I would sign the petition to bring back 14.10 update; sound was perfect then. Both volume and Sub. 

Userlevel 3
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Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?

I’m still not 100% clear that this is only effecting Arc+Sub-gen 1, subs? I have Arc+Sub-gen2 with surrounds and have had no issues.

Userlevel 4
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Did some testing this morning. I don't have professional audio testing equipment, but what I do have is the app “spectroid” (free for android), so I can compare the results. All this was done with the latest firmware 14.14. All sliders at 0 and turned off the surround speakers.
For this test I have positioned an android phone on a fixed point while doing the measurements. For the frequency response I played a sample-file which sends a frequency from 320 to 20hZ. I have positioned the sub to the left of my Arc with the acoustic slot towards the main listening position.

t’s hard to see, but the red curve is what u need to look at. This represents the sub output with Trueplay disabled.

I

This graph shows the curve after I resented my sub (gen3) to factory default and re-added it again. Trueplay disabled. No difference with the first graph.

 

This graph shows before the reset with Trueplay enabled.

 

This one is after reset with Trueplay enabled. If you compare this to the graph before the reset, it doesn’t seem to make a difference to reset the sub to factory defaults.

 

Now the interesting part…. I decided to do 1 more measurement. This time with true play on after the reset and bumping the sublevel up all the way to +15:
 

With +15 it’s getting close to the rest of the curve, but as you can see it drops significantly after the sub gets as low as 30Hz.

The output of the sub is still not enough, but according to this measurements it’s acceptable for the time being until Sonos brings out a fix. If you realise that the Sonos sub under 25Hz doesn't suppose to do anything anymore, this drop between 30 and 25Hz seems to be acceptable in my point of view. So Trueplay enabled and sub-level maxed out gives the best result. So I can enjoy the wider soundstage while having a near-acceptable bass output from the sub (although it’s still about 8dB behind the rest)
When I do music playback and set the surround speakers to “full” the bass is very boomy and annoying, but if I set it to “ambient” it seems to sound ok.

It is still a big compromise if you compare it to 14.10, but I think it’s acceptable until Sonos get the fix out to us.
Maybe you want to try this out yourself and tell here what you think. Is it worth to lack a bit of bass and get the wider soundstage thanks to the enhanced voice clarity with Trueplay enabled? 

Hope this post can help some of you to get more out of your system while waiting for the fix.

Userlevel 3
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This - “ if Sonos really wanted to tinker around to appease these people surely they should of placed these changes in the already existing voice enhancement button or create a second on alongside that one,”

Making changes to the existing sound profile without making it effectively optional is all wrong. Of, course, give people who don’t like the sound balance a way of changing it if they wish, but don’t force a new profile on people who don’t want it. 

Userlevel 4
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The sub being absolutely nerfed has not been corrected. I won’t get into the Arc’s sound profile transformation, which I’m not a fan of either, because the sub being neutered is absolutely what’s most infuriating. 
 

Trueplay off or on, the sub used to absolutely floor me with how powerful it was. I have used the same songs to showcase it to friends and family since I set my system up, but those same songs are now completely lifeless. I wouldn’t show this system off to anyone at this point because quite frankly, it sounds like trash. 
 

This has been covered already in other threads but such a drastic change to the sound profile should be something the user has control over toggling on or off. To simply force a change on us that breaks what we initially paid for with no ability to roll back has got to be the worst move I’ve ever seen a company like this make. 
 

Thanks for the lack of communication, Sonos. You won’t be seeing another cent from this once loyal customer. 

What do you mean by “nerfed” though? If you mean that it’s simply not as overpowering as it was, then yes, it’s been corrected and balanced. I suspect your sound preference mirrors the trend of heavy bass at the expense of clarity and musicality. From my perspective the update’s made my Arc+Sub much more musical, and the Sub is more subtle and reinforces the sound (which it should), rather than lead the sound you hear. 


There was already a slider to lessen the bass if it was too much for you. It has not been “corrected”. I equate it to having purchased a Corvette and waking up to find they’ve installed a governor on it which no longer allows me to drive past 60 mph. 
 

My sound preference is having the ability to choose the output of my system, and the old way worked just fine for me no matter what style of music I was listening to. You can always turn it down if you need to, but taking away the ability to really crank it up is ridiculous. I don’t need a “subtle” $750 subwoofer. Give me a break. 

14.4 was not a fix for 14.12…Sonos said they’re still working on it.

Live shot of Sonos working on it 😂 

 


 

 

 

Userlevel 6
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14.4 was not a fix for 14.12…Sonos said they’re still working on it.

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The sub being absolutely nerfed has not been corrected. I won’t get into the Arc’s sound profile transformation, which I’m not a fan of either, because the sub being neutered is absolutely what’s most infuriating. 
 

Trueplay off or on, the sub used to absolutely floor me with how powerful it was. I have used the same songs to showcase it to friends and family since I set my system up, but those same songs are now completely lifeless. I wouldn’t show this system off to anyone at this point because quite frankly, it sounds like trash. 
 

This has been covered already in other threads but such a drastic change to the sound profile should be something the user has control over toggling on or off. To simply force a change on us that breaks what we initially paid for with no ability to roll back has got to be the worst move I’ve ever seen a company like this make. 
 

Thanks for the lack of communication, Sonos. You won’t be seeing another cent from this once loyal customer. 

What do you mean by “nerfed” though? If you mean that it’s simply not as overpowering as it was, then yes, it’s been corrected and balanced. I suspect your sound preference mirrors the trend of heavy bass at the expense of clarity and musicality. From my perspective the update’s made my Arc+Sub much more musical, and the Sub is more subtle and reinforces the sound (which it should), rather than lead the sound you hear. 

vocals and center seem more pronounced but no low frequency from sub that isn’t up to +8 and it sounds flat and awful.