Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?
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I'm with many others on these forums, 14.12 has ruined my once great system, Arc, sub gen 3, one sl's, the once open soundstage has been replaced by an overbearing centre vocus mess that is really harsh to listen to, even with turning trueplay off the difference in the arcs sound signature is horrible, the arc sound completely detached from the rest of the system where once it sounded well balanced, I honestly feel it's equivalent of me buying a car and the dealer has come to my home in the dead of the night and changed out the engine without permission, when you go to a shop and listen to an audio product you buy into the sound you hear, I'm scratching my head as to why Sonos things it's their right to change what I've paid for after sale, if some people bought the product blind and complained after then surely that's on them ? And if Sonos really wanted to tinker around to appease these people surely they should of placed these changes in the already existing voice enhancement button or create a second on alongside that one, I really hope they completely roll this back to 14.10 and give us thesystem we paid for.
Userlevel 2
+3
These last 2 updates have been a mess. Besides the sub and trueplay issues, the overall volume is the worst for me. I know they say only the volume curve was changed but I don't buy it. I never used to be able to go near 90 - 100 now I max out and it still isn't as loud as it was with 14.10. Especially with atmos content.
Sonos - let’s all just quietly walk back from these “enhancements” and enjoy 14.10 the way we like it. We won’t even acknowledge this massive screw up ever again. We promise. 😃
I’d really like if they revert us to 14.10, but I want all the changes they brought - minus the Sub problems people are experiencing. So I think a reversion is a great band-aid, but these channel isolations on the recent update are amazing..
Ok guys you have to turn trueplay off. My entire system is back to life after turning tureplay off!
Sonos already told us to shut off TruePlay, as a band-aid till they fix the issue.
I updated to 14,14 and I can now use the sub slider to increase or decrease the sub level. I could not do this with 14.12 so SOMETHING appears to have changed. Having said that, the sub doesn't go as high as it used to (although I can never have it too high in my room or it swamps everything).
It seems that, as with the recent sub/surrounds dropping out issue, not all systems get affected the same way.
That’s with Trueplay ON, btw, both before and after 14.14
That wasn’t an issue for the majority, nor was it the impact to why sub has diminished.
You either have excellent sub quality still, or you don’t.
Userlevel 1
Ok guys you have to turn trueplay off. My entire system is back to life after turning tureplay off!
They haven't changed anything , instead of the bass that we all paid for we got a neutered purring like a near dead cat piece of nice looking furniture... Thanks for nothing Sonos
I updated to 14,14 and I can now use the sub slider to increase or decrease the sub level. I could not do this with 14.12 so SOMETHING appears to have changed. Having said that, the sub doesn't go as high as it used to (although I can never have it too high in my room or it swamps everything).
It seems that, as with the recent sub/surrounds dropping out issue, not all systems get affected the same way.
That’s with Trueplay ON, btw, both before and after 14.14
I updated to 14,14 and I can now use the sub slider to increase or decrease the sub level. I could not do this with 14.12 so SOMETHING appears to have changed. Having said that, the sub doesn't go as high as it used to (although I can never have it too high in my room or it swamps everything).
It seems that, as with the recent sub/surrounds dropping out issue, not all systems get affected the same way.
The 14.14 update did nothing to correct the low bass output from my setup -- Sonos ARC + (+subx2+LS+RS) when TruePlay is on. Not sure what Sonos did here but my system sounds like garbage after this update. With TruePlay turned off, the sub sounds as it should with more potent bass. Hopefully they can get this resolved soon.
Yes I turned it on. I did not retune.
Out of frustration removed both subs and added them back. My system sounds like it used now.
Did you run Trueplay again? I may try this to see if it helps...
I’m very sad to report that 14.14 has not fixed the sub issue for me at all. I updated, ran Trueplay again…
With Trueplay enabled, mid-bass is boomy and low/sub-bass is gone. With Trueplay off, sub bass is strong and mid-bass is lacking. Neither sounds great. For now, I have Trueplay off with Bass +6 and Sub +6 (my settings before 14.12 were all 0) but it still just doesn’t sound right.
Very frustrating.
I installed 14.14. Wasn’t much different. Out of frustration removed both subs and added them back. My system sounds like it used now.
Just updated to 14.14, lo and behold, there were no sound from my One SL surrounds and sub! The Sonos APP could not find the devices and I was ask to reconnect. Took me a while (restart router … on/off spakers/sub …) but got nothing in the end. Connection failed. I decided to leave them alone and out of a sudden the surround (only the right side though) and sub came back to life. Still cant get the left surround to reconnect.
Come on Sonos. This is ridiculous and unfair. Buck up and fire those useless team running the show before your customers dump your speakers for good.
Happened to me also. I unplugged and reset everything including router, in the order prompted by the app. Worked after that for me. Worried about it for a bit but all okay after 24 hours.
Sonos - let’s all just quietly walk back from these “enhancements” and enjoy 14.10 the way we like it. We won’t even acknowledge this massive screw up ever again. We promise. 😃
RWPM;
Unrelated, but operating ceiling fans will tinker with the height channels and ceiling speakers. The Leslie Speaker deliberately invokes this effect.
Never got to experience 14.10...I asked a tradesman home entertainment /automation installer with many years experience about upping to surround without amp and large speakers and said Sonos beam was best bang for buck.Bought arc/ sub combo to push it up a step...had to update to 14.12 immediately to set up...sounds way better than old soundbar but I wonder what the old version you guys keep saying is so great sounds like...I am a newb here .Maybe I should have stuck with Sony that has never let me down with anything...Expensive lesson unless they fix this I guess . sounds a little sterile and lack of real eq and levels is pretty weak. Peter P is the man with tests to prove it.Was thinking of getting sl1’s for rears but holding off now. trying to angle arc to get height channel to be over head instead of over tv. I know ceiling fan probably the problem but no way to add ceiling speakers as height channel with this system. 14.14 changed nothing for me
Just updated to 14.14, lo and behold, there were no sound from my One SL surrounds and sub! The Sonos APP could not find the devices and I was ask to reconnect. Took me a while (restart router … on/off spakers/sub …) but got nothing in the end. Connection failed. I decided to leave them alone and out of a sudden the surround (only the right side though) and sub came back to life. Still cant get the left surround to reconnect.
Come on Sonos. This is ridiculous and unfair. Buck up and fire those useless team running the show before your customers dump your speakers for good.
ROLL BACK TO 14.10!!!
Beam 2 + 2sl + sub3 - even with beam the sub is broken , got it set to +15 and it still sound terrible and no bass whatsoever... Before I had it +7 and it was plenty loud... This whole system is now absolute garbage .... Get back to 14.10 NOW!
Userlevel 1
Just updated to 14.14. The issue with Arc+Sub is not fixed. Anyone with better luck?
Same issue. I had to put my sub to +3 and fix the treble to kinda make it sound ok but not happy
Userlevel 2
+3
This is beyond a joke now. 5 weeks in and another terrible update. I will never understand why you didn’t just leave 14.10 alone. That was when my system sounded the best it ever did. I’m disabled and spend 99% of my life in my house where I have Sonos speakers running 24/7. The anxiety and frustration has left me physically sick everyday. I never thought I would be in this position after spending thousands on sound equipment. Everything sounds horrible, especially music. I just want my system back to normal.
I was excited to do the update but then remembered Sonos doesn’t actually care about their customers. They roll out these updates weeks after people have been complaining. I ended up proceeding with the update and as I thought, there was no change in sound. I have an Arc, Sub gen 2, Sub gen 3 and 2 Sonos One’s. The subs are set to +10 whereas they were set to +4 before. The volume is still terribly low. I have to put the volume up to at least 50/100 now on my tv to hear anything, but this started with 14.12. They literally don’t give a *** since you already bought their product. I’ve tried talking to their support for help but their only reply is to factory reset all the speakers, who has time for that? and then the pain of adding them back to Sonos.
*Moderator Note: Modified in accordance with the Community Code of Conduct.*
Absolutely nothing will get this thing back to how it sounded and acted in 14.10. No matter what Sonos Support and the superfan payroll wannabes on here suggest, nothing will put it back to how it should be and for the sole reason of buying it in the first place. I'm done with hearing suggestions of what could be done, nothing can be done except for them to admit full responsibility for an utter shambles of an update, sheer customer dissatisfaction and to give us 14.10 back. My passion and admiration for this setup has now been completely shattered and I'm left with the anxiety of an unknown fated, depreciating pile of costly investment that I'm sick of listening to now.
my PlayBar + Sub + Surrounds still sounds way better than the Arc + Sub + Surrounds even with the 14.14 update.
I'm glad I didn't pull the trigger on an ARC last month, Playbar Sub and Surrounds will do for now.
Won't be an ARC taking it's place that's for sure.
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